Complaints

This profile includes complaints for Insight Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Insight Pest Solutions

  22 Antares Drive, Unit D Nepean, ON K2E 7Z6

• 

  Insight Pest Solutions

  22 Antares Drive Nepean, ON K2E 7Z6

• 

  Insight Pest Solutions

  1000 Windmill Rd Dartmouth, NS B3B 1L7

• 

  Insight Pest Solution

  1080 Castle Hill Cres Ottawa, ON K2E 7Z6

• 

  Insight Pest Solutions

  1 Crescent Road Huntsville, ON P1H 1Z6

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door sales. Salesman came on 8/16/24. Offered multiple service options for pest control. I choice not to do monthly service but instead the quarterly service. Got the copy of contract after I signed, and much stated monthly billing of $59.99 months even though only doing quarterly service. I tried to call and cancel same day due to incredibly poor services that did not match what was stated would be completed and they told me I would have to pay $399 to cancel fee. I just noticed today actually that I was being billed monthly. I cancelled with a $330 fee. I have paid $509 to these people, including the $330 they made me pay to cancel the monthly $59.99 fee for the next 12 months. Total scam. Was ensured it was a quarterly fee. I

  Business Response

  Date: 17/10/2024

  Hello! I am so sorry to hear of your negative experience with Insight Pest Solutions pest control services. I appreciate you seeking appropriate channels for remediation, but at this time I must advise you that your contract is held in the **** under a **** business entity. While we are a franchise, our Canadian and **** operations are entirely separate. I would encourage you, at this time, to seek a resolution through your local BBB as we are unable to access your account/information here in ******. My sincerest apologies and best wishes.

• Initial Complaint

  Date:18/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales person from Insight Pest Solutions came to the door in May with an electronic device to sell their pest control service. He explained he uses the device to record the type of pests for the technician to eliminate and scheduled an appointment for the visit, and of course I was coerced to scribe on the device. The sales said I can cancel anytime, but did not tell me about putting in a binding agreement for obligatory quarterly visits. The salesman neither stated anything about an obligation to request cancellation 30 days in advance nor explain there is a cancellation fee equivalent to one service visit. All I understand the signing to be is similar to other online reviewers that it is to book an initial service visit. Apparently there are waves of hassles by the firm once they know the consumer wants no more services. There was nothing shown on the electronic device to me about any obligations; however apparently they have generated a document offline after the door visit and I believe most people would pay little attention of reading it in email because no such terms were mentioned in good spirit and no sign back is required to confirm.Upon seeing new email that they want to visit again on Oct 17th (2nd time visit was on Aug 28th, so not even quarterly but they are pretty eager to visit), I emailed them to not to visit. At this point, the firm mentioned a penalty fee of one visit they dictate (not told when I scribed on their device), all seemingly to extract as much revenue as they can (without having to supply new material and labour). You can imagine this goes against any norm of sales practice and expectation for house services. Terms were one-sidedly created after the salesman went away with a signature captured. Not surprisingly, this firm quickly threatens to start a collection procedure. They should please just stop their cunning tactics to extract more fees than actual service visits rendered, and stop hassling please.

  Business Response

  Date: 19/10/2023

  Hello *****, thank you so much for finding a channel to express your concerns to us. We are so sorry to hear of your frustrations. Please be advised that we only offer annual programs, with 4 obligatory seasonal visits minimum - so we are very sorry if there was a miscommunication that resulted in a misunderstanding of our terms and conditions. Please be advised that the signed service agreement was emailed to you promptly after signing, as is required - and we do adhere to the cooling off period for anyone who wishes to rescind the agreement prior to engaging services without penalty. We do everything we can to ensure that all terms and conditions are immediately available to our customers, however we typically do not follow up with customers after signing to ensure that they have met their obligations under the consumer protection act in reviewing the agreement and clarifying any concerns.

   

  As is standard for most service agreements, there is an initial term that must be fulfilled, as is outlined on the agreement, as well as an early termination fee that is applicable should the customer choose to break the initial term. This, again, is all outlined in the service agreement that was sent to you after signing. After your second seasonal visit, when you had contacted the office to request cancellation, you were advised of the fee as a courtesy gesture before we completed processing the closure of your account. You very plainly stated that you would not pay the outstanding invoice to us, at which point we advised you that the invoice remains valid and we would continue in-house collections on outstanding balances until it becomes 90+ days past due, at which point it would be moved to a third party collection company. This is standard policy for most companies and our AR department works diligently to offer reasonable payment arrangements for individual circumstances - as we do not wish to see any accounts move to a third-party.

   

  You paid for 2 out of the 4 services on the agreement, with the charge payable upon delivery of services. Your cancellation fee was reduced to $100 to make it more accessible for you to terminate your agreement. I think we have offered fair recompense for your situation however we will continue to leave a line of communication open for you should you decide to pursue this matter.

  Customer Answer

  Date: 20/10/2023

   
  Complaint: 20749549
  
  I am rejecting this response because there is a deceptive and misleading sales practice  here. The salesman from Insight Pest Solutions simply did not say it was a contract hence I would not have been on guard for incoming emails for what the company sent and claimed to be a cool down period. I feel trapped into the sellers made up terms. Let alone how none of the terms you claim there are in your arbitrarily generated document was conveyed to me by ************* verbally the whole verbal sales process. I feel extorted for money because of made up terms I have never agreed and I feel there is an element of fraud or scam here on a larger scale having heard from other peoples experience. Why would the company not comment on the sales practice that is clearly abnormal from what I see?
  
  Sincerely,
  
  *******************

  Business Response

  Date: 23/10/2023

  Hello *****,

  Thank you for further clarifying your position on the matter. Once again, I extend my sincerest apologies for any misunderstanding and for the fact your experience with ** has been anything less than ideal.

  I have been working with this company since it's inception in 2020 when it was first introduced to ******. Our management team is built with members who started with very humble beginnings, knocking on doors as salesmen themselves. We understand and are aware of the unique challenges that we face in using door to door sales marketing, however it all aligns with our company values in regards to equality, inclusivity and respect. Because our marketing has such a significant meaning to us, we ensure that we uphold only the highest standards when it comes to sales tactics and we know firsthand what it takes to make those real, quality connections with potential customers. It also means that we have a zero-tolerance policy for any techniques or tactics that fall outside of our parameters that uphold our values.

  However, that being said - we are no stranger to the fact that agreements and their interpretations can be tricky. We have successfully grown our business over the last 3 years, and each year that we expand we have the opportunity to onboard more and more customers and their communities. While I understand the relevance and importance of online reviews, it's very important to understand that even the negative reviews only amount to a fraction of our overall reputation and brand.

  We do encounter many new customers, especially in the summer time, who misinterpreted or misunderstood their conversation with the sales representative and, in turn, neglected to review the terms and conditions of the agreement prior to engaging services; and only afterwards realized that our services and/or service structure would not suit their needs. This happens rarely enough that we are able to work with each one case by case and offer the best possible resolution for both parties in the most amicable way possible. It is important to us that our customers fully understand what we offer and how our services work - so we do not like customers feeling penalized in their exit experience if they decide to no longer work with us. This is why we offer gestures like waiving or reducing cancellation fees - such as what was offered to you when your case was reviewed and handled by our ************* Team.

  We will always accept open and honest feedback, in whatever form it becomes available - and we will always use situations such as this to continue to grow and improve what we offer to our cherished customers. I thank you for the time and effort you've invested into this constructive exchange and I can assure you that it will prompt a review of even our most basic processes to ensure that we continue to offer safe, fair and transparent business services.

  Customer Answer

  Date: 27/10/2023

   
  Complaint: 20749549
  
  I am rejecting this response because:
  

  For my case, it is not about changing my mind. I was simply unaware of your company positioning the sales as a contract after the salesman left. I know your company has been saying I was sent an email with a document which your company claimed to be an agreement. It just feels it is there to trap anyone who does not pay attention to email attachments, myself included. 

  I actually think the actual two services being done has really helped controlling the insects during the warm seasons, and I appreciate the field work by your technicians.  However, just as I would never expect being sold (and let alone locked into) any lawn mowing service during the winter, or snow removal in the summer/fall, I would not have insect issues for a good half of the year, so it is not possible for me to have willingly sign up for such contractual/cancellation terms your company claimed there are had your salesman actually inform of the nature of the sale.

  I hope your company keep up the good way delivering the helpful technical services to other consumers. Only I could not trust financially transact with your company further for fear of other hidden agenda.

  Sincerely,
  
  *******************

• Initial Complaint

  Date:27/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insight has over-charged me, and I have tried unsuccessfully to have them refund the over-charge.
  I don't think their mistakes were malicious, they just screwed up. Getting them to acknowledge their errors has been the problem.
  There were two separate causes, which may have linked to cause the problem.
  First issue: Their 3rd party billing subcontractor had a problem with AMEX transactions. This resulted in a late billing to me, but I paid, and then they re-charged me.
  Second issue: by mutual agreement, my winter service call was postponed and moved to this coming fall. However they billed me anyway.
  After trying and failing to get these payments refunded, I have now told them I'd like the payment and to cancel my contract.

  Business Response

  Date: 01/05/2023

  Hello ***!

  We have received your concerns via the branch office as well as through here. I have connected personally with you this morning regarding the billing discrepancy and I have full confidence we will have this fully resolved by the end of this week. 

  Thanks again and take care.

  Customer Answer

  Date: 01/05/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19991493, and find that this resolution is satisfactory to me.

  Please see the email (attached) I have just sent to the company. It turns out the error was mine, not there's and I have offered my apology to the company.

  Thanks for your help in resolving this, and I trust it will not adversely impact the reputation of the company.
  
  
  
  Sincerely,
  
  
  
  *** ******

• Initial Complaint

  Date:29/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In late December 22, our property was significantly damaged in a storm. Shortly thereafter I called Insight Pest Solutions and informed them that due to the combination of downed trees, downed fibre cables, large piles of branches mixed with snow and ice (3 feet high at time) and other debris around my property that I did not wish to have any services performed until I called to resume service which likely would not be until spring after the snow had melted and debris had been cleared. I requested this primarily for the safety of contractors on my property. They initially complied with my request but I arrived home on 25 Mar to find a note on my door that they had performed exterior service on my property and charged my credit card. This was contrary to my request as there remained significant snow & ice and the debris makes access very risky. They provided a report indicating what they did which would have required walking around the house, yet there were no tracks in the snow to indicate they had actually done anything other than in 1 location where they moved a mouse bait trap. I called and was upset at their action especially since they had ignored my express wishes due to valid reasons. Given the damages to my house, I expect to have my entire roof, soffits, eavestroughs etc removed & replaced in the near future so even if they managed to complete their service (without leaving footprints in the snow - impossible) it was completely without purpose. I have verbally requested that my contract with their company be cancelled immediately and that the charges be reversed. They refused to reverse the charges claiming a service had been performed despite it being against my wishes because their system automatically dispatches their techs every 30 days automatically. I had indicated that I would be leaving a google review but was advised to try this route first.

  Business Response

  Date: 31/03/2023

  Hello ****, 

  Thank you for taking the time to voice your concerns with your available channels. Once again, we apologize for frustration we have caused you as that was never our intent. 

  Please allow me to outline the timeline of events, corroborated by our records on file. 

  On December 28th, 2022 you received a notification for an upcoming quarterly service. In response to that notification, you contacted the office an advised us that there was damage to your property and it would likely not be cleared up until the spring. You requested at that time that we push the service until April. Your account was processed according to your directive and I can verify that these were the instructions made to the office via the recorded telephone call on that date. All that was requested at that time was that we push the services to April 2023, which we complied with. 

  On March 23, 2023 you received an upcoming notification for the March 25th appointment. There was no contact made to the office in regards to this appointment, therefore, as per the service agreement, the technician attended the property on the scheduled date and performed partial services based on what he could access at that time. As per the service agreement terms, the customer is responsible for ensuring that the property is accessible to the technician on the scheduled service date and in the event that the technician is unable to access areas to perform services, the technician is obligated to still complete what they can and the customer can use their warranty coverage for us to return at their requested time to complete the rest of the treatment. We do not charge partial invoices due to the warranty coverage that is included with the charge. 

  On March 27th, you called into the office regarding the invoice you received for the March 25th service. You were irate with the customer service representative when they attempted to clarify what had happened and requested an immediate escalation of your situation. We complied, and as such, I reached out to you in the afternoon of March 27th via telephone. I apologized profusely for the negative experience and did my absolute best to clarify exactly what had happened. When I advised you that the charge for the service had been posted to your card, I offered you a refund immediately. You refused the refund entirely and demanded an immediate cancellation of your service. Once again, I complied and your account was closed that day. 

  I am more than willing to provide copies of the recorded phone calls from Dec. 28th and both calls on March 27th - as they fully corroborate what I've stated in my response. All reasonable efforts to remediate the issue at hand were made, however we were ultimately denied any opportunity to resolve this matter amicably and therefore simply closed the account, as was requested. 

   

• Initial Complaint

  Date:21/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 24, 2021 a sales person from Insight Pest Solutions came to the door to sell their services. I agreed to purchase as we had a large amount of ants in our back yard & around the house. The service was to take place on 4 occasions (summer, fall, winter, spring).
  After almost a year the ants were still there. I informed them of the continuing issue so they came again. However, after the end of the contract, they charged my visa another amount which I did not give permission. I asked them for a refund which was declined.
  I paid l $763.88 for this service which was completely useless because it didnt solve the ant problem at all. And then they charged me another $190.97 after the contract was finished.
  I'm extremely disappointed and frustrated with this business.
  Hoping that you can help resolve this issue .

  Business Response

  Date: 31/03/2023

  Hello *********, 

  Thank you for taking the time to reach out and voice your concerns through your available channels. Please allow me to extend a sincere apology that you did not have an overall positive experience with our company. 

   

  As was discussed with you through the office, your agreement contains a clause whereby it advises the signor that upon completion of the initial term, services will renew and continue on the same service schedule until the account holder cancels services. Not only were you advised via notification of your upcoming service in July 2022, but you also spoke with the technician on site and accepted services prior to them being rendered. A full service was completed at that time, at your directive, and your card was charged accordingly.

  I understand your qualm with the continued ant activity, however please allow me to clarify that even when a pest control issue has been 'solved' it does not guarantee 0% pest activity. While dealing with live organisms, this is simply unrealistic to guarantee to any customer. Upon review of your file, I can see that you did have regular ant activity in the warm seasons - however we maintained treatment for the targetted pest and there were no concerns expressed to us regarding this prior to your submission with the ***.

  Furthermore, we have a comprehensive money-back guarantee policy that does allow us to refund customers in the event that a pest control problem cannot be resolved - however there are conditions that need to be met in order to qualify for the refund and you did not engage or request the policy, nor have you met the requirements in order for us to issue a refund. Unfortunately at this time, we have passed a reasonable timeframe to pursue this resolution. 

  Once again, we very deeply apologize that your experience with us was anything less than idea. We always strongly encourage communication with the office for customers to voice their concerns and to give us an opportunity to make it right. We strive to provide unbeatable customer service, but we are only able to do that in circumstances where we are allowed an open line of communication. 

   

  All the best.

  Customer Answer

  Date: 31/03/2023

  
  
  Complaint: 19629786
  
  
  
  I am rejecting this response because:

  To clarify, when the sales person came to the door, I was never told that the service would continue after a year.  I'm fact, the individual stated that the service was specifically for a year.  I also didn't not see anything stating that it would continue when I signed up for the service.  

   

  The service person came to do the inspection & spraying one week and a week later I received an emailing stating they were coming back to do another one. I thought it was strange, and replied asking why when they were just here.   They insisted on coming again a week later, so I assumed there was no extra cost, that's why I didn't debate it.  They were not honest about  this and should have informed me that they would be charging me.  

   

  Now they persist on blaming me, when all along they were not honest. 

   

  This company should not be trusted as they are sneaky and try to get away with what they want, and apparently have no respect for clients.

  
  
  
  
  Sincerely,
  
  
  
  ********* *****

  Business Response

  Date: 12/04/2023

  ***** 
  ***** ********** ***** *** **** **** **
  *** 
  ***
  ******** *** ****** ******** ****** ********* *** ********

   

  Hi *****,

  
  

  Please find the attached contract signed by ********* *****.

  
  

  Thank you,
  
  

  ******* ********
  ******** ********** *******
  ******* **** *********
   * ***** ******** *******************************

  Customer Answer

  Date: 12/04/2023

  
  
  Complaint: 19629786
  
  
  
  I am rejecting this response because:

  
  
  They were not honest with me and did not hand me that contract at the time of purchase. All I did was sign at the door, but was not given the opportunity to read the details. 

  Also, they state a back money guarantee, when their treatment didn't work, however, they refuse to honor that now. 

  Again, a very dishonest business. 

  I can see this is not going anywhere.

  
  
  Sincerely,
  
  
  
  ********* *****

• Initial Complaint

  Date:08/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for services based on the sales man telling me they would deal with rats. I found out days after it was mostly spiders and earwigs. I have ducks they eat insects and I didn't want them spraying for insects. I called and cancelled the service in July. In October, they send me a text saying they're coming. I said no. They showed up, entered my property placing traps around my property, entered my garage. I called immediately when I got home from work. The guy confirmed that I had cancelled and did not have an explanation why they came. Now they have sent me a bill and told me if I don't pay it they will send it to collections.

  Business Response

  Date: 12/12/2022

  Hello *******, 

   

  Thank you so much for reaching out and I'm so sorry to hear of your experience with us. I'm sorry that it was anything less than ideal. However, that being said, we have already made the necessary billing adjustments to clear your account based on your circumstances. We understand that there was a break in communication and for that we felt like you deserved reasonable compensation. As such, your account was closed without penalty and the service charge was voided - as was communicated to you. The in-house collections has been terminated at this time, as was your request.

• Initial Complaint

  Date:19/09/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for pest control, was told this would remove ants (I never had an ant problem) but also ticks (never had that either) but it seemed like a good idea given potential issues with ticks
  The first service sprayed the outside of the house and forced ants inside (3 locations), confirmed that this was the cause by 2 people at insight that this can happen. Was also told that tick control only works when there are rodents (as the system attaches to the rodent I guess), anyway we don't have rodents, so that wasn't going to work, so I was 100% mislead
  I called insight (and emailed) and told them that I didn't want the service multiple times (they confirmed this today). Anyway, I was sent a note that they would come to my house for the next service on 9/21, I emailed and called back and said that I didn't want them to spray again incase this caused more ant problems (I have only just sorted it out myself). I was told I had to pay a penalty fee - $100+TAX, this is completely unacceptable since they only made a problem I didn't have worse.
  I just explained on the phone to them and was told they wouldn't waive this, and someone come over and do another assessment which I refused. I have just seen they charged me the amount on my visa card, I want people to know that this company is not what they say, they created more problems, I should have read *** before as I see other complaints about them...

  Business Response

  Date: 20/09/2022

  Hello *****, 

   

  Thank you so much for taking the time to outline your concerns and first, please accept our apologies that your experience with us was anything less than ideal. 

   

  I have reviewed your file and I can see that you did reach out to the office after your initial service, citing interior ant activity. I can confirm that interior activity does sometimes follow and exterior treatment application in cases where entry points already exist. By disrupting the pest population, it sometimes forces them to relocate to lesser used pre-existing pathways. When you called and expressed your displeasure, we sent a technician back out, under warranty (without charge) to remedy the situation. No further updates were given since then until the reminder notice for your September quarterly service went out, at which point you refused service and opted to cancel. Your request was completed within the parameters of the policies outlined in the signed service agreement (see attached). You were even offered a reduced cancellation fee as compensation for your dissatisfaction.

  As per our file, you had originally signed up for general pest control services that included coverage of ants and ticks. The attending technician will always do an inspection and treat pests that they see evidence of activity from. Therefore, if ant treatments and rodent treatments were applied at the property it would be due to the fact that there was evidence of such activity - as is outlined in the inspection reports that are delivered after every visit via email. 

  We understand that you did reach out to the office multiple times to severely express your displeasure with our cancellation policy with several members of staff following your service notification reminder - however, as was relayed to you, you did not meet the requirements for the money back policy - which was outlined to you - nor did your circumstance warrant a fee waiver. Your issues continue to fall within the scope of service and we are more than willing to continue servicing, as per the agreement, to fulfil the initial term and resolve your pest control issues. We understand and respect that is not the avenue that you wish to take at this time, therefore we had no other option than to follow the terms and conditions as are outlined in the signed service agreement to close the account. 

   

  If you would like to continue services, we would be happy to reverse the cancellation fee and credit it towards your next service charge and have a technician return imminently to continue your pest control program at this time. 

   

  Thank you.

  Customer Answer

  Date: 20/09/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:

   

  I was completely mislead when I signed up to the services, I was told the services would solve tick issues, it was explained to me that this would be provided and get rid of ticks (no mention of rodents) which we don't have.  I am not asking for a full refund, you did services and for that I should pay, what I am saying is that multiple times I wasn't given what I asked for and as a result do not believe I should have to pay the $100+tax cancellation fee, simple as that, as soon as I called Insight charged me, just customer relationship management 101.

  
  
  
  
  Sincerely,
  
  
  
  ******* *********

  Business Response

  Date: 20/09/2022

  Hello *******, 

   

  Thank you for your response however we are going to ask for further clarification. You procured our pest control services, which was provided with the full umbrella of coverage - including, but not limited to, tick treatment and ant treatment. We understand your position that it has not been resolved to your liking at this time, however we do run an initial term of 12 months for full resolution of a pest control issue and all noted concerns had been addressed promptly. We have full confidence that we can resolve your pest issues, however you have since decided you no longer wish to use our services - which we understand and respect. Unfortunately, we have no policy for a fee waiver on the basis of no longer wanting services and therefore the charge was posted in accordance with your signed service agreement.

  Customer Answer

  Date: 20/09/2022

  
  
  ********** ********
  
  
  
  I am rejecting this response because:

   

  Insight pest control seems to be living in a dream world, don't care about customer satisfaction, don't care about misleading customers to sign up to services, believe because they have a contract which was signed that they are covered.  Pretty poor (especially since I'm only trying to get my cancellation fee back).  I will make sure I pass the word around and for sure people will not use their services.

  
  
  
  
  Sincerely,
  
  
  
  ******* *********