Complaints

This profile includes complaints for Insight Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Insight Pest Solutions

  22 Antares Drive, Unit D Nepean, ON K2E 7Z6

• 

  Insight Pest Solutions

  1 Crescent Road Huntsville, ON P1H 1Z6

• 

  Insight Pest Solutions

  22 Antares Drive Nepean, ON K2E 7Z6

• 

  Insight Pest Solution

  1080 Castle Hill Cres Ottawa, ON K2E 7Z6

• 

  Insight Pest Solutions

  1000 Windmill Rd Dartmouth, NS B3B 1L7

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got similar experience like others, the guy come to my door saying that he is doing for few others in the neighbourhood, which I knew a marketing tactics, and the guy never told about any cancellation fees even told that I can cancel anytime. I have tried to cancel by email, so they said you will have to call, and when I called them, they are saying yeah, we are happy to cancel but there's a fees associated with it that equal to one service and told me that I have signed the contract and it's written somewhere on the long ***** pages of contract which the marketing guy got my singed in at my door. I won't recommend this company to anyone else and whoever is reading it, please make sure terms before sign.

  Business Response

  Date: 16/10/2025

  Hello!
  I'm very sorry to hear that you did not have a positive experience with us. 
  All of our sales representatives face a myriad of obstacles while out knocking on doors all summer, including technical issues and weather factors. 
  This does not excuse a variance from how we approach our sales conversations, but please be rest assured that none of it is intentional on our behalf. 
  We want all of our customers to completely understand what they are signing on for prior to engaging services, including ensuring that the service agreement is emailed promptly for review. 
  It does sound, by your comment, that you were able to receive the agreement and review it and make an informed decision. 
  Ultimately, sales conversations can sometimes be hyperfocused on one part of the entire program and all of the information becomes lost in the chat. 
  For this, we definitely apologize. We have many, many customers who continue to use us year after year for their pest control needs who signed on at their front door with a sales representative as well! 
  Please don't ever hesitate to reach out to our office to answer any questions or concerns!

• Initial Complaint

  Date:09/10/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since the last 3 months, I'm trying to cancel the contract as it autorenew based on anniversary date in July. I sent emails, called them multiple time and every time got transferred to their cancellation department and put on hold until they hang up on me and the next month I received again a new service schedule which I have to canceled every time.

  Business Response

  Date: 16/10/2025

  Hello! 
  
  We sincerely apologize for the inconvenience and frustration caused by the delay in processing your cancellation request. We understand how important timely communication and service are, and we are truly sorry that your experience did not meet those expectations.
  Please rest assured that as soon as your concerns were properly escalated, our team acted promptly to address the matter. Your account has since been successfully cancelled, and no further service schedules will be issued.
  We value your feedback and take it seriously as we continue to improve our customer service processes to ensure this type of issue does not occur again.
  Thank you for bringing this to our attention, and again, we extend our deepest apologies for the inconvenience caused.

• Initial Complaint

  Date:08/10/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased a one year pest control service from this company on June 20, 2024. On the contract, it shows a payment schedule of totally 4 payments throughout the year, the company will come for service quarterly and provide services within the period without extra charges. I have been charged 4 times within the contract period, but they request 1 extra payment for a service on May 1st, 2025 as they claimed I didn't cancelled after the 4th service. I am still within the contract period, of course I am not cancelling the service that I have paid for.They were pushing their ******************* way too quick to scam people into paying more than they should have within a year.Below are the number of days between services:June 26th, 2024 - September 18th, 2024 85 days September 18th, 2024 - November 26th, 2025 70 days November 26th, 2025 - February 27th, 2025 94 days February 27th, 2025 - May 1st, 2025 64 days Luckily, my credit card info on they file had expired on Feb 2025, they failed to overcharge me. But now they keep harassing me through email and phone, threatening to refer my account to collection agency which might affect my credit score. My stance is, I signed up for 1 year service, I paid for the year in full. Services within the year are all paid for, no matter how fast they push their service.

  Business Response

  Date: 16/10/2025

  Hello! 
  Thank you for bringing your concerns to our attention through the Better Business Bureau.
  After a thorough review of your account, we found that, due to a scheduling error on our part, you received five (5) services within the year instead of the standard four (4). We sincerely apologize for this oversight and any inconvenience it may have caused.
  As a resolution, we have voided the outstanding balance on your account in full. We hope this addresses your concern and is satisfactory to you.
  If you have any additional questions or need further assistance, please dont hesitate to reach out to us directly. We value your business and appreciate the opportunity to resolve this matter.

  Customer Answer

  Date: 16/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ** Ho

• Initial Complaint

  Date:02/10/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insight pest solution for services of mosquito control. They sprayed twice and never noticed a difference in mosquitos. The treatments cost 179.67$ each(july12th, August 5th). The sales *** that sold us the service, said if we were not satisfied, we would get a full refund. We even have a text conversation saying we could get a refund if we werent satisfied. When I called they refused to refund me, go transferred to a supervisor but never got a call back. I called a week later and the customer service *** said the refund of my services had been approved and should expect a refund in the next week. No refund, so I called back and was told it hasnt been passed off to a manager yet and one will call me. I called today and They said they called and left a message but there is no record on my phone. They also conveniently have no notes on my convo from Sept 2nd which said I would be refunded

  Business Response

  Date: 09/10/2025

  Dear ****,
  Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience this situation has caused you. At Insight Pest Solutions, we strive to provide effective service and transparent communication, and we regret that we fell short of those standards in your case.
  While our mosquito control program is a reduction-based service and not a complete elimination treatment, therefore not  covered by a money-back guarantee, we absolutely understand your dissatisfaction and the expectations set during the sales process, including the text communication you referenced.
  As part of our commitment to resolving this matter, we are refunding your most recent service charge of $179.67. We hope this demonstrates our intention to make things right.
  As noted in our most recent communication, we are currently awaiting confirmation of the best email address to send your e-transfer refund to. Once we receive that information, we will process the refund promptly.
  We again apologize for the confusion and delays in communication, and we appreciate your patience. If you have any further questions or wish to provide your preferred email address for the refund, please reply to the last email we sent.

• Initial Complaint

  Date:25/09/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid a $100odd dollar charge for an ant infestation problem. They said there would be free return treatment if the first application didnt work. It rained the next 4 days after treatment (starting just hours after) it was forecasted they could have rescheduled. I called them back as it didnt work, for obvious reasons. They didnt come back until a few months later and then charged my credit card $185 without my authorization for a service that should have been free. Order number provided was the only number in the reply email.I dont have documents as I wasnt provided any and my request for return free service was place on their online submission form. It doesnt provide a receipt

  Business Response

  Date: 29/09/2025

  Thank you for bringing this matter to our attention.
  We understand your concern regarding the timing of the initial treatment. Unfortunately, our service schedule is based on availability and when your service is due. While we make every effort to avoid adverse conditions, we do not have control over unexpected weather changes. At the time of the initial service, it was not raining, and there were no immediate conditions that warranted a reschedule; therefore, we proceeded with the standard treatment protocol.
  Regarding the warranty service, we would like to clarify that all warranty visits are performed upon request, and we do not schedule automatic follow-ups unless a customer contacts us. After reviewing our records, we did not receive a call from the number on file following the initial service. Additionally, we were unable to locate a phone call or voicemail from the number on file.  
  As for the charge in question, the $185 service appears to have been a regularly scheduled visit under your ongoing service plan. We apologize for any confusion or miscommunication regarding this charge. However, if a service is under warranty, we are happy to provide it at no additional cost when requested through our official communication channels.
  That said, we take customer satisfaction seriously. As a ************************, we have scheduled a warranty service visit on October 3rd to address all concerns at no additional charge. We hope this demonstrates our commitment to making things right and ensuring your pest concerns are fully resolved.
  If you have any further questions or wish to discuss your account or service plan in more detail, please contact our office directly. We appreciate your business and the opportunity to serve you.
  
  

• Initial Complaint

  Date:15/09/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The partner **** came to my door to sell me a annual plan. He was keep saying how no obligation this service will be and I can cancel anytime if I do not like it. However, when I tried to cancel the service today due to ineffective of their service, I was told there is a early cancellation fee equals to one quarter of the service fee which is 339. They never mention any early cancellation fee when they try to sell the plan. They were only saying all the benefit and worry free of the service and not mentioning the risk at all such as a fee for early cancellation. This is misleading and unethical. When I tried to cancel, they just say that all the fee is on the contract I signed. However, they never even tried to mention risks when they tried to push me to sign the contract.

  Business Response

  Date: 23/09/2025

  We appreciate the feedback and are sorry to hear there was confusion regarding the terms of our service agreement. We'd like to clarify the structure and intent of our program, as well as the commitments outlined in the signed agreement.
  Our service is a year-long program designed to deliver effective pest control through four seasonal treatments, each spaced out across the year to target pests at the most critical points of their life cycles. In addition to these scheduled treatments, our program includes ongoing warranty coverage between visits, allowing customers to request additional service at no extra cost if any issues arise.
  This approach is intended to provide continuous protection and long-term results, not short-term fixes. As such, it is not a month-to-month service but rather a yearly commitment.
  As per the signed agreement, which was reviewed and approved by you at the time of enrollment, there is a cancellation fee should the program be terminated before completing the full year. This fee is clearly outlined in the service terms and is intended to cover the upfront cost of services already rendered as part of the annual plan.We understand your concern regarding the verbal explanation you received. While our representatives aim to be as transparent as possible during the sales process, the written agreement is the governing document for the service. The cancellation terms, as well as the structure of the annual program, are clearly stated in that agreement.
  Thank you again for your time and the opportunity to clarify our policies.

  Customer Answer

  Date: 27/09/2025

  The company has refunded the unreasonable charge to me. You can go ahead and close the case. Thanks for the help.

• Initial Complaint

  Date:12/09/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Using students to get older people to sign contracts around removing pests from homes (insects, rodents and alike) and they never enter the house nor do they fulfill on contracted promise.

  Business Response

  Date: 16/09/2025

  Thank you for reaching out and I am sorry our services did not meet your expectations.
  
  We would like to begin by clarifying that our company does, in fact, employ college students during the summer months to go door-to-door offering our services. This approach provides seasonal employment opportunities for students who are not in school during this time and are actively seeking temporary work. All of our representatives, regardless of age, are thoroughly trained in our services, including proper sales techniques, product knowledge, and accurate pricing information.
  
  Our pest control program primarily focuses on the exterior of the home, which is clearly communicated at the time of sale. **************** is available and can be requested by the customer at no additional cost. In this particular case, no such request was made, which is why interior treatment was not performed.
  We have reviewed your account and can confirm that all services included in the agreement were completed as outlined. You have received the agreed-upon exterior pest control treatments in accordance with our service schedule.
  
  We have also made multiple attempts to contact you and resolve the outstanding balance on the account. Unfortunately, we have not been successful in obtaining payment or valid payment information, which has resulted in the account being forwarded to our third-party collections agency. At this time, all further communication regarding the balance should be directed to that agency.
  
  We remain committed to providing high-quality service and transparent communication with all of our customers. We believe this matter has been handled appropriately and that our team has made every reasonable effort to resolve it.

• Initial Complaint

  Date:16/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Door to door sales. Salesman came on 8/16/24. Offered multiple service options for pest control. I choice not to do monthly service but instead the quarterly service. Got the copy of contract after I signed, and much stated monthly billing of $59.99 months even though only doing quarterly service. I tried to call and cancel same day due to incredibly poor services that did not match what was stated would be completed and they told me I would have to pay $399 to cancel fee. I just noticed today actually that I was being billed monthly. I cancelled with a $330 fee. I have paid $509 to these people, including the $330 they made me pay to cancel the monthly $59.99 fee for the next 12 months. Total scam. Was ensured it was a quarterly fee. I

  Business Response

  Date: 17/10/2024

  Hello! I am so sorry to hear of your negative experience with Insight Pest Solutions pest control services. I appreciate you seeking appropriate channels for remediation, but at this time I must advise you that your contract is held in the **** under a **** business entity. While we are a franchise, our Canadian and **** operations are entirely separate. I would encourage you, at this time, to seek a resolution through your local BBB as we are unable to access your account/information here in ******. My sincerest apologies and best wishes.

• Initial Complaint

  Date:18/10/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A sales person from Insight Pest Solutions came to the door in May with an electronic device to sell their pest control service. He explained he uses the device to record the type of pests for the technician to eliminate and scheduled an appointment for the visit, and of course I was coerced to scribe on the device. The sales said I can cancel anytime, but did not tell me about putting in a binding agreement for obligatory quarterly visits. The salesman neither stated anything about an obligation to request cancellation 30 days in advance nor explain there is a cancellation fee equivalent to one service visit. All I understand the signing to be is similar to other online reviewers that it is to book an initial service visit. Apparently there are waves of hassles by the firm once they know the consumer wants no more services. There was nothing shown on the electronic device to me about any obligations; however apparently they have generated a document offline after the door visit and I believe most people would pay little attention of reading it in email because no such terms were mentioned in good spirit and no sign back is required to confirm.Upon seeing new email that they want to visit again on Oct 17th (2nd time visit was on Aug 28th, so not even quarterly but they are pretty eager to visit), I emailed them to not to visit. At this point, the firm mentioned a penalty fee of one visit they dictate (not told when I scribed on their device), all seemingly to extract as much revenue as they can (without having to supply new material and labour). You can imagine this goes against any norm of sales practice and expectation for house services. Terms were one-sidedly created after the salesman went away with a signature captured. Not surprisingly, this firm quickly threatens to start a collection procedure. They should please just stop their cunning tactics to extract more fees than actual service visits rendered, and stop hassling please.

  Business Response

  Date: 19/10/2023

  Hello *****, thank you so much for finding a channel to express your concerns to us. We are so sorry to hear of your frustrations. Please be advised that we only offer annual programs, with 4 obligatory seasonal visits minimum - so we are very sorry if there was a miscommunication that resulted in a misunderstanding of our terms and conditions. Please be advised that the signed service agreement was emailed to you promptly after signing, as is required - and we do adhere to the cooling off period for anyone who wishes to rescind the agreement prior to engaging services without penalty. We do everything we can to ensure that all terms and conditions are immediately available to our customers, however we typically do not follow up with customers after signing to ensure that they have met their obligations under the consumer protection act in reviewing the agreement and clarifying any concerns.

   

  As is standard for most service agreements, there is an initial term that must be fulfilled, as is outlined on the agreement, as well as an early termination fee that is applicable should the customer choose to break the initial term. This, again, is all outlined in the service agreement that was sent to you after signing. After your second seasonal visit, when you had contacted the office to request cancellation, you were advised of the fee as a courtesy gesture before we completed processing the closure of your account. You very plainly stated that you would not pay the outstanding invoice to us, at which point we advised you that the invoice remains valid and we would continue in-house collections on outstanding balances until it becomes 90+ days past due, at which point it would be moved to a third party collection company. This is standard policy for most companies and our AR department works diligently to offer reasonable payment arrangements for individual circumstances - as we do not wish to see any accounts move to a third-party.

   

  You paid for 2 out of the 4 services on the agreement, with the charge payable upon delivery of services. Your cancellation fee was reduced to $100 to make it more accessible for you to terminate your agreement. I think we have offered fair recompense for your situation however we will continue to leave a line of communication open for you should you decide to pursue this matter.

  Customer Answer

  Date: 20/10/2023

   
  Complaint: 20749549
  
  I am rejecting this response because there is a deceptive and misleading sales practice  here. The salesman from Insight Pest Solutions simply did not say it was a contract hence I would not have been on guard for incoming emails for what the company sent and claimed to be a cool down period. I feel trapped into the sellers made up terms. Let alone how none of the terms you claim there are in your arbitrarily generated document was conveyed to me by ************* verbally the whole verbal sales process. I feel extorted for money because of made up terms I have never agreed and I feel there is an element of fraud or scam here on a larger scale having heard from other peoples experience. Why would the company not comment on the sales practice that is clearly abnormal from what I see?
  
  Sincerely,
  
  *******************

  Business Response

  Date: 23/10/2023

  Hello *****,

  Thank you for further clarifying your position on the matter. Once again, I extend my sincerest apologies for any misunderstanding and for the fact your experience with ** has been anything less than ideal.

  I have been working with this company since it's inception in 2020 when it was first introduced to ******. Our management team is built with members who started with very humble beginnings, knocking on doors as salesmen themselves. We understand and are aware of the unique challenges that we face in using door to door sales marketing, however it all aligns with our company values in regards to equality, inclusivity and respect. Because our marketing has such a significant meaning to us, we ensure that we uphold only the highest standards when it comes to sales tactics and we know firsthand what it takes to make those real, quality connections with potential customers. It also means that we have a zero-tolerance policy for any techniques or tactics that fall outside of our parameters that uphold our values.

  However, that being said - we are no stranger to the fact that agreements and their interpretations can be tricky. We have successfully grown our business over the last 3 years, and each year that we expand we have the opportunity to onboard more and more customers and their communities. While I understand the relevance and importance of online reviews, it's very important to understand that even the negative reviews only amount to a fraction of our overall reputation and brand.

  We do encounter many new customers, especially in the summer time, who misinterpreted or misunderstood their conversation with the sales representative and, in turn, neglected to review the terms and conditions of the agreement prior to engaging services; and only afterwards realized that our services and/or service structure would not suit their needs. This happens rarely enough that we are able to work with each one case by case and offer the best possible resolution for both parties in the most amicable way possible. It is important to us that our customers fully understand what we offer and how our services work - so we do not like customers feeling penalized in their exit experience if they decide to no longer work with us. This is why we offer gestures like waiving or reducing cancellation fees - such as what was offered to you when your case was reviewed and handled by our ************* Team.

  We will always accept open and honest feedback, in whatever form it becomes available - and we will always use situations such as this to continue to grow and improve what we offer to our cherished customers. I thank you for the time and effort you've invested into this constructive exchange and I can assure you that it will prompt a review of even our most basic processes to ensure that we continue to offer safe, fair and transparent business services.

  Customer Answer

  Date: 27/10/2023

   
  Complaint: 20749549
  
  I am rejecting this response because:
  

  For my case, it is not about changing my mind. I was simply unaware of your company positioning the sales as a contract after the salesman left. I know your company has been saying I was sent an email with a document which your company claimed to be an agreement. It just feels it is there to trap anyone who does not pay attention to email attachments, myself included. 

  I actually think the actual two services being done has really helped controlling the insects during the warm seasons, and I appreciate the field work by your technicians.  However, just as I would never expect being sold (and let alone locked into) any lawn mowing service during the winter, or snow removal in the summer/fall, I would not have insect issues for a good half of the year, so it is not possible for me to have willingly sign up for such contractual/cancellation terms your company claimed there are had your salesman actually inform of the nature of the sale.

  I hope your company keep up the good way delivering the helpful technical services to other consumers. Only I could not trust financially transact with your company further for fear of other hidden agenda.

  Sincerely,
  
  *******************

• Initial Complaint

  Date:27/04/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Insight has over-charged me, and I have tried unsuccessfully to have them refund the over-charge.
  I don't think their mistakes were malicious, they just screwed up. Getting them to acknowledge their errors has been the problem.
  There were two separate causes, which may have linked to cause the problem.
  First issue: Their 3rd party billing subcontractor had a problem with AMEX transactions. This resulted in a late billing to me, but I paid, and then they re-charged me.
  Second issue: by mutual agreement, my winter service call was postponed and moved to this coming fall. However they billed me anyway.
  After trying and failing to get these payments refunded, I have now told them I'd like the payment and to cancel my contract.

  Business Response

  Date: 01/05/2023

  Hello ***!

  We have received your concerns via the branch office as well as through here. I have connected personally with you this morning regarding the billing discrepancy and I have full confidence we will have this fully resolved by the end of this week. 

  Thanks again and take care.

  Customer Answer

  Date: 01/05/2023

  
  
  ****** ******** *******
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 19991493, and find that this resolution is satisfactory to me.

  Please see the email (attached) I have just sent to the company. It turns out the error was mine, not there's and I have offered my apology to the company.

  Thanks for your help in resolving this, and I trust it will not adversely impact the reputation of the company.
  
  
  
  Sincerely,
  
  
  
  *** ******