Reviews

This profile includes reviews for Insight Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Insight Pest Solutions has 5 locations, listed below.

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  Insight Pest Solutions

  22 Antares Drive, Unit D Nepean, ON K2E 7Z6

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  Insight Pest Solutions

  22 Antares Drive Nepean, ON K2E 7Z6

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  Insight Pest Solutions

  1000 Windmill Rd Dartmouth, NS B3B 1L7

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  Insight Pest Solution

  1080 Castle Hill Cres Ottawa, ON K2E 7Z6

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  Insight Pest Solutions

  1 Crescent Road Huntsville, ON P1H 1Z6

Review Details

• Review fromWilliam M

  Date: 24/07/2025

  1 star
  Girlfriends mom hired the service for Spiders (gf hates earwigs) and mice (gf mom hates mice). After the worker was finished I talked to him. We have 3 dogs, 2 small and 1 large. I asked him what was done and he told me. I asked about our dogs he said wait one hour for the sprays to dry. No problem. Then I realized he had placed bait/poison boxes for mice. So, I inquired about them. I asked if they were safe, he said the dogs could not get into them. I asked "What if, a mouse eats poison, leaves the box, dies in the yard and then my dogs get it and are poisoned because of this." This guy could not/would not say that this is a possibility and that the posion takes an hour to kill (everytime, maybe?), IMPLYING that it was UNLIKELY to happen, not saying so specifically. He left. I'm not stupid and know that this isn't something he could confirm could not happen. I called the Insight Pest control Solutions phone number. THE PERSON ON THE PHONE, AND I QUOTE TOLD ME THAT THE RODENTICIDE IN THE BOXES DOES NOT AFFECT DOGS. Only kils mice. Also they said in the same call that IF MY PETS SHOULD BE ATTRACTED TO ANY OF THE PRODUCTS ONLY THEN SHOULD I GIVE THEM A CALL. Why would that be a problem if the products are 100% safe? I had the attendant on the phone confirm a second time that they had said the rodenticide does not affect dogs. I ****** searched for this magical poison product and found no such product. There is no 100% confirmation that poison boxes are safe around pets.

  Insight Pest Solutions

  Date: 31/07/2025

  Thank you for bringing your concerns to our attention. We take the safety of families, pets, and the environment very seriously, and we appreciate the opportunity to provide clarification regarding our pest control ************ the core of our treatment philosophy is a strong commitment to sustainability, safety, and long-term effectiveness. We use a selection of federally approved products that are specifically designed to minimize environmental impact while delivering reliable results.When it comes to rodent control, we utilize a secured bait station system. These stations are tamper-resistant, locked, and engineered to ensure that only the target pestssuch as mice, rats, and volescan access the bait. These bait stations are placed in discreet, strategic areas inaccessible to pets, and our technicians are trained to ensure maximum safety during placement.A common concern we hear is: "What happens if another animal eats a rodent that consumed the bait?" This is an important question. Our bait products are formulated to be effective in very small quantities. Because rodents are small, only a minimal amount is needed. Once ingested, the product is metabolized and begins working internally. Additionally, it has a desiccating (drying) effect on the carcass, accelerating decomposition and reducing risk of secondary exposure.Even in the rare event that a predator, like an owlor, in your case of concern, a dogconsumes a rodent that has undigested bait in its system, the concentration is so low that it is not potent enough to cause harm. This design is intentional to help protect non-target species and support a balanced ecosystem.We understand your frustration and your desire for clear and consistent answers. While our technician may have tried to explain that secondary poisoning is highly unlikely, we regret that this was not communicated in a way that made you feel fully reassured. Likewise, we acknowledge that the call with our customer support team left you with more concerns, and we apologize for any confusion caused by how that information was conveyed.Were proud to offer solutions that are both effective and responsible, and were always happy to answer any questions you may havebefore, during, or after service. Please feel free to contact us directly if youd like to discuss this further or if we can offer any additional support.

• Review fromSvjetlana G

  Date: 26/06/2025

  1 star
  you need to have option for 0, they do not deserve 1 star.
  I signed 1 year contract with them, for 4 services.
  That ended. Today i received email, welcome back, and that they are happy that i renewed contract. Nobody contacted me and i did not ask for new contract. They are sending person tomorrow and i am afraid they will charge me for service because they have my credit card on file

  Insight Pest Solutions

  Date: 02/07/2025

  Hello *********,
  Thank you for taking the time to share your concerns. We appreciate the opportunity to address your feedback.
  Please note that the program you initially enrolled in is a year-long service consisting of four seasonal treatments. As outlined in the agreement, the program is designed to continue beyond the initial term unless we receive a cancellation request. This allows us to maintain consistent protection throughout the year, which is essential for the effectiveness of the service.
  We strive to ensure all customers clearly understand the terms of the program before starting, including sending the service agreement promptly for review. Our goal is to make every interaction smooth, transparent, and positive.
  We understand that some customers may not require the full program after the initial commitment. The good news is that once the initial one-year term is completed, the service transitions to a seasonal basis with no additional long-term commitment. You can cancel at any time with proper notice.
  Your satisfaction is very important to us. We're committed to providing reliable, customized solutions and continuously improving the service we offer. Please don’t hesitate to reach out if you have any further questions or if there’s anything more we can do to assist you.
  Thanks again!

• Review fromFatima R

  Date: 25/06/2025

  5 stars
  ***** ****** was very professional, extremely knowledgeable and very pleasant. We were very pleased with his service

  Insight Pest Solutions

  Date: 26/06/2025

  Hello Fatima!
  Thank you for your fantastic 5-star review! We genuinely appreciate you taking the time to share your positive experience. Delivering outstanding service and support is our top priority, and we're so glad to hear we lived up to your expectations. If there's ever anything else we can assist you with, please feel free to get in touch. Thanks again for choosing Insight Pest Solutions — we look forward to serving you again soon!

• Review fromRoss F

  Date: 30/05/2025

  5 stars
  Iam very satisfied with rohin ****** works and the response and services of insight as a whole.

  Insight Pest Solutions

  Date: 05/06/2025

  Thank you so much for your 5-star review! We truly appreciate you taking the time to share your positive experience with us. Providing exceptional service and support is at the heart of everything we do, and we're thrilled to know we met your expectations.
  If there's ever anything more we can do for you, please don't hesitate to reach out. Thanks again for choosing Insight Pest Solutions— we look forward to serving you again in the future!

• Review frompeiman s

  Date: 26/11/2024

  1 star
  did not deliver what was agreed , multiple cancellation , never re-scheduled . total scam .

  Insight Pest Solutions

  Date: 31/01/2025

  Hello!  Thank you for reaching out and sharing your concerns, and I'm so sorry to see you've had a negative experience with our team.  Please be advised that even in the best of circumstances, pests will always exist!  ************ aim to control pest populations and prevent the manifestation of infestations within your home. We completely understand the frustration that comes with the rescheduling of services due to unforeseen circumstances, and we sincerely apologize for any inconvenience this may have caused. 
  Please know that we made every effort on our end to accommodate these changes and reschedule your services as quickly as possible. At the heart of everything we do is a deep respect for our customers' time and experience. We understand how valuable both are, and we are dedicated to ensuring that every interaction with us is as efficient and positive as possible. 
  Our commitment is to always provide the best possible solutions, tailored to meet your needs, and to continually improve the service we offer. 

• Review fromGord M

  Date: 27/09/2024

  1 star
  Did not deliver on what they said they do. Terrible customer service on trying to get resolved Horrible experience. VERY dishonest sales and LAZY technician.

  Insight Pest Solutions

  Date: 31/01/2025

  Hello ***** thank you for taking the time to reach out with your concerns.
   I'm very sorry to hear that you did not have a positive experience with us. 
  We strive to consistently provide the utmost customer service experience for all of our customers. 
  Our goal is to ensure that every interaction is positive, efficient, and tailored to meet your specific needs.
  We are dedicated to addressing concerns promptly, offering helpful solutions, and going above and beyond to create a seamless experience. 
  Your satisfaction is our top priority, and we continuously work to improve our service to exceed your expectations.
  Were also sorry to hear that the services performed did not meet your needs. 
  Please know that we make every effort to provide comprehensive training to all our technicians to ensure high-quality service. 
  Additionally, we offer free follow-up services for our customers, which are available at any time to address any further concerns or needs you may have. 
  Ultimately, sales conversations can sometimes be hyper focused on one part of the entire program and all of the information becomes lost in the chat. 
  For this, we definitely apologize. We have many, many customers who continue to use us year after year for their pest control needs who signed on at their front door with a sales representative as well! 
  Please don't ever hesitate to reach out to our office to answer any questions or concerns!

• Review fromDavid F

  Date: 25/07/2024

  5 stars
  For years I had mice in my house. Could never figure out how they got in. It took the techs at insight about 6 months to totally stop mice from getting in my house. Over the years I have been with them ,they have been very courteous and diligent and not only cured my mouse problem but no longer have spiders or ants to deal with. During my most recent visit from insight tech *********************** some of my dogs bones were accidentally sprayed. He went to the local pet food store and purchased new ones . Thanks for the amazing service

  Insight Pest Solutions

  Date: 06/02/2025

  Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our company. Its always our goal to provide the best service possible, and were glad to know we met that expectation.
  
  Your kind words mean the world to us, and we truly appreciate your support. If theres anything else we can assist you with in the future, dont hesitate to reach out!
  
  Thank you again for your feedback and for choosing us!

• Review fromKEVIN S

  Date: 22/07/2024

  1 star
  Did not live up to sales promises. I was told they would spray in the walls to kill any ants. That never happened. They treated an ant hill that remains full of ants. And I was told I could cancel at any time without issue. I see this is definitely not the case. AND you can easily go buy the stuff yourself and do it at a fraction of the cost. Not happy at all. Steer clear.

  Insight Pest Solutions

  Date: 26/07/2024

  Hello *****! Thank you for reaching out and sharing your concerns, and I'm so sorry to see you've had a negative experience with our team. Please be advised that even in the best of circumstances, pests will always exist! Our services aim to control pest populations and prevent the manifestation of infestations within your home. We understand the frustration caused by the unpredictability of nature, but that's why we offer such generous warranty programs to come back and retreat at no extra cost for up to 3 months between regular services!Most importantly, we'd like to clarify that all customers ARE able to cancel at ANY time - however, there are applicable penalties to terminate services while within the initial term of service, as is standard for most annual subscription services. We understand life happens though, and we're always more than willing to open a discussion about how to make accommodations in the event that you decide that our services are not meeting your household needs.

• Review fromJoseph W

  Date: 30/01/2024

  1 star
  Didn't live up to promises and then there was a cancellation charge over $200. Would not do business with them again.

  Insight Pest Solutions

  Date: 04/04/2025

  We are committed to delivering exceptional customer service to all of our clients. Our aim is to ensure that every interaction is positive, efficient, and personalized to suit your unique needs. We prioritize addressing any concerns quickly, providing effective solutions, and exceeding expectations to create a smooth experience. We regret that the services provided did not meet your expectations. Please be assured that we invest in comprehensive training for all our technicians to maintain high standards of service. Additionally, we offer free follow-up services to assist with any ongoing concerns or needs you may have. Your satisfaction is our priority, and we are here to support you throughout the process. However, as you chose to cancel the services, a cancellation fee was applied in accordance with the terms of your signed agreement. Please don't ever hesitate to reach out to our office to answer any questions or concerns!

• Review fromConnie K K

  Date: 28/10/2023

  5 stars
  I was very impressed by ******'s visit to ** last week. He was genuinely interested in what we had to ask him on worrying about our pets etc. and explained in detail how the mouse boxes worked and that we wouldn't have to worry about their safety.He honestly went above and beyond the call of duty with his assurances and consequently, the work done for us.Thank you ************************* & *************************

  Insight Pest Solutions

  Date: 24/02/2025

  Hello!Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our company. Its always our goal to provide the best service possible, and were glad to know we met that expectation.Your kind words mean the world to us, and we truly appreciate your support. If theres anything else we can assist you with in the future, dont hesitate to reach out!Thank you again for your feedback and for choosing us!