Reviews

This profile includes reviews for Insight Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Insight Pest Solutions

  22 Antares Drive, Unit D Nepean, ON K2E 7Z6

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  Insight Pest Solutions

  22 Antares Drive Nepean, ON K2E 7Z6

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  Insight Pest Solution

  1080 Castle Hill Cres Ottawa, ON K2E 7Z6

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  Insight Pest Solutions

  1 Crescent Road Huntsville, ON P1H 1Z6

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  Insight Pest Solutions

  1000 Windmill Rd Dartmouth, NS B3B 1L7

Review Details

• Review fromAlisa B

  Date: 29/09/2025

  1 star
  Zero stars if I could.. Hired them for the first time to spray for spiders. Was told they would bring a ladder, remove all spiders and webs and spray. The tech did not bring a ladder, did not remove all easily accessible spiders or webs, broke my security camera and did not say anything, kinda spayed a few places and spread pesticide pellets all over my property????? The pellets are everywhere, on my decks, all the way down my driveway, all around the perimeter of my house.. I told the tech before he started I only needed treatment for spiders and when I hired them they made no mention of pellets and did not do what they said they would. I have kids and pets and now have pesticide pellets all over my property. The sales person who came to my door told me my neighbour, knew their name, used their service so I would get a reduced fee as they were already in the neighbourhood. My neighbours do not use them and he knew their names because he had gone to their house prior and asked them for their name before coming to my house.

  Insight Pest Solutions

  Date: 03/10/2025

  Hello *****,We strive to consistently provide the utmost customer service experience for all of our customers. Our goal is to ensure that every interaction is positive, efficient, and tailored to meet your specific needs. We are dedicated to addressing concerns promptly, offering helpful solutions, and going above and beyond to create a seamless experience. Your satisfaction is our top priority, and we continuously work to improve our service to exceed your expectations. Were sorry to hear that the services performed did not meet your needs. Please know that we make every effort to provide comprehensive training to all our technicians to ensure high-quality service. Additionally, we offer free follow-up services for our customers, which are available at any time to address any further concerns or needs you may have. Your satisfaction is important to us, and were here to support you every step of the way.

  Insight Pest Solutions

  Date: 03/10/2025

  Hello *****,We strive to consistently provide the utmost customer service experience for all of our customers. Our goal is to ensure that every interaction is positive, efficient, and tailored to meet your specific needs. We are dedicated to addressing concerns promptly, offering helpful solutions, and going above and beyond to create a seamless experience. Your satisfaction is our top priority, and we continuously work to improve our service to exceed your expectations. Were sorry to hear that the services performed did not meet your needs. Please know that we make every effort to provide comprehensive training to all our technicians to ensure high-quality service. Additionally, we offer free follow-up services for our customers, which are available at any time to address any further concerns or needs you may have. Your satisfaction is important to us, and were here to support you every step of the way.

• Review fromV. S.

  Date: 23/09/2025

  1 star
  This company has people coming door to door to get business. The person implied our neighbors had signed up with them and they were giving a great group rate. They then told us the product they uses, suspended Polyzone was safe around my pets and "good bugs" like ******************* I later found out that this product is a long lasting synthetic pesticide that is harmful to pollenators. I was suckered in to signing. They said they would email me a copy of my contract, which they never did. I contacted the company in May ( 2 - 3 weeks after signing & 1 service which seemed to have no effect) to cancel the service. I didn't hear anything from them until Aug 20th when they told me I would have to pay $276 + tax to terminate.They scam people and disappear until they want $$$. They have been charging my Amex since May as well.

  Insight Pest Solutions

  Date: 29/09/2025

  Hello ********! I'm very sorry to hear that you did not have a positive experience with us. All of our sales representatives face a myriad of obstacles while out knocking on doors all summer, including technical issues and weather factors. This does not excuse a variance from how we approach our sales conversations, but please be rest assured that none of it is intentional on our behalf. We want all of our customers to completely understand what they are signing on for prior to engaging services, including ensuring that the service agreement is emailed promptly for review. It does sound, by your comment, that you were able to receive the agreement and review it and make an informed decision. Ultimately, sales conversations can sometimes be hyperfocused on one part of the entire program and all of the information becomes lost in the chat. For this, we definitely apologize. We have many, many customers who continue to use us year after year for their pest control needs who signed on at their front door with a sales representative as well! Please also be advised that, our services aim to control pest populations and prevent the manifestation of infestations within your home. Our technicians are also licensed and trained in the field to avoid any flowering plants as honey bees are a protected species and we can not service them, and that's where all honey bee/butterfly activity is found.Please don't ever hesitate to reach out to our office to answer any questions or concerns!

  Insight Pest Solutions

  Date: 29/09/2025

  Hello ********! I'm very sorry to hear that you did not have a positive experience with us. All of our sales representatives face a myriad of obstacles while out knocking on doors all summer, including technical issues and weather factors. This does not excuse a variance from how we approach our sales conversations, but please be rest assured that none of it is intentional on our behalf. We want all of our customers to completely understand what they are signing on for prior to engaging services, including ensuring that the service agreement is emailed promptly for review. It does sound, by your comment, that you were able to receive the agreement and review it and make an informed decision. Ultimately, sales conversations can sometimes be hyperfocused on one part of the entire program and all of the information becomes lost in the chat. For this, we definitely apologize. We have many, many customers who continue to use us year after year for their pest control needs who signed on at their front door with a sales representative as well! Please also be advised that, our services aim to control pest populations and prevent the manifestation of infestations within your home. Our technicians are also licensed and trained in the field to avoid any flowering plants as honey bees are a protected species and we can not service them, and that's where all honey bee/butterfly activity is found.Please don't ever hesitate to reach out to our office to answer any questions or concerns!

• Review fromDarshan M

  Date: 22/09/2025

  1 star
  After having this service for a few months, I can say with absolute certainty that this is the worse pest control company Ive ever encountered! Not only do they take the payment out for your bank account when they feel like it so you can never really plan for it causing overdraft! The latest incident is the fact that I was lied to by ****** when I asked if the new monthly rate of $99 dollars for the German ***** treatment wouldnt be deducted until the next month but it just came out this month instead which was unexpected! All this plus we was told by the representative the first day that we signed up that we could cancel at anytime if we werent satisfied only to be told a month later that we have to wait until the contract expires or pay a big lump sum!

  Insight Pest Solutions

  Date: 23/09/2025

  Dear Darshan,We are so sorry to hear about your experience. We've checked our system and cannot find a record associated with your name in connection with this complaint. Please contact us directly at ************** or ******************************************** with more details, such as an account number or the date of service, so we can locate your information and work towards a solution.Thank you and have a great day!

• Review fromR. W.

  Date: 12/09/2025

  1 star
  Terrible service, overpriced scam. They'll hook you into a one year contract with promises of as many service calls as you need. When we called for a single extra pest problem (hornet nest) they couldn't come for 2 weeks. Two days before that scheduled appointment, we get a text that the appointment has been moved by 2 more weeks later! A month since we called. By then the summer is over and we've suffered with a pest problem they were supposed to be fixing for us. DON'T USE THIS COMPANY!! I wish we'd read the reviews first before signing up.

  Insight Pest Solutions

  Date: 19/09/2025

  We sincerely apologize for the frustration you experienced and appreciate you taking the time to share your feedback. We understand how important timely service is when dealing with an active pest issue, and were sorry we fell short of your expectations in this instance.
  Our pest control program is structured as a 12-month commitment to ensure comprehensive protection. Pest activity follows seasonal breeding, nesting, and hatching cycles, and our recurring services are designed to interrupt those cycles and provide ongoing coverage. Between scheduled visits, you're fully covered under our warranty for additional concerns such as hornet nests, which we aim to address as promptly as possible.
  That said, we recognize that delays in schedulingespecially when compounded by a reschedulingcan be incredibly frustrating. We do our absolute best to avoid these situations, but at times scheduling conflicts or high seasonal demand can cause delays. In such cases, we make it a priority to communicate any changes in advance, as we did here, though we understand that this still may not have met your expectations.
  We value every customer and are always striving to improve!

  R. W.

  Date: 26/09/2025

  If what you say is true, that you value every customer, then you wouldnt have many thousands of terrible reviews with exactly the same complaint I have. Words are one thing but actions speak differently. You are a scam company. You had no problem taking my $375 penalty for me to cancel my contract when you couldnt fulfill your promises.

• Review fromDaniel M

  Date: 19/08/2025

  1 star
  If I could give less than 1 star I would. Terrible pushy door-to-door salesman. I cancelled my service 3 months ago. I received a notification 3 months later that they were coming to do another round of service. I called to cancel again and got no assistance and had to leave a message. Called back the next day and was essentially hung up on by the service representative. There was nothing provided regarding a cancellation fee. Impossible to get someone to answer the phone. I would not recommend them at all.

  Insight Pest Solutions

  Date: 21/08/2025

  Hello ******,Thank you for your feedback, and I'm very sorry to hear that your experience with us did not meet expectations.All of our sales representatives face a number of challenges while working door-to-door throughout the summer, including technical limitations and unpredictable weather. That said, this does not excuse any deviation from the standards we hold in our sales conversations. Please rest assured that any confusion or frustration caused was certainly not intentional.We always strive to ensure that our customers have a clear understanding of the service they are signing up for, and we make it a priority to provide the service agreement via email promptly for review. However, we understand that at times, certain aspects of the conversation can become overly focused on one part of the program, which can lead to important information being overlooked. For this, we sincerely apologize.Regarding your phone interactions with our team, we also want to extend our apologies. Its possible that technical issues may have contributed to any communication difficulties you experienced. We truly regret any inconvenience this may have caused. Please be assured that your account was handled accordingly and closed off as per your request.We value all feedbackpositive and negativeas it helps us improve the experience we provide. While many of our customers continue to use our services year after year after speaking with a representative at their door, we understand that this isnt always the case and respect your decision.Please dont hesitate to reach out to our office if you have any additional questions or concerns.

  Insight Pest Solutions

  Date: 21/08/2025

  Hello ******,Thank you for your feedback, and I'm very sorry to hear that your experience with us did not meet expectations.All of our sales representatives face a number of challenges while working door-to-door throughout the summer, including technical limitations and unpredictable weather. That said, this does not excuse any deviation from the standards we hold in our sales conversations. Please rest assured that any confusion or frustration caused was certainly not intentional.We always strive to ensure that our customers have a clear understanding of the service they are signing up for, and we make it a priority to provide the service agreement via email promptly for review. However, we understand that at times, certain aspects of the conversation can become overly focused on one part of the program, which can lead to important information being overlooked. For this, we sincerely apologize.Regarding your phone interactions with our team, we also want to extend our apologies. Its possible that technical issues may have contributed to any communication difficulties you experienced. We truly regret any inconvenience this may have caused. Please be assured that your account was handled accordingly and closed off as per your request.We value all feedbackpositive and negativeas it helps us improve the experience we provide. While many of our customers continue to use our services year after year after speaking with a representative at their door, we understand that this isnt always the case and respect your decision.Please dont hesitate to reach out to our office if you have any additional questions or concerns.

• Review fromPatrick P

  Date: 13/08/2025

  1 star
  My contract was for one year and ended at the end of 2024.The contract states that I must respect the first year, which I did, and that after that, the annual contract will be terminated and services will continue, but only seasonally, unless otherwise notified by the owner.Which has been done multiple times.Despite everything, I continue to receive services and, of course, pay the bills, despite my numerous requests to terminate the service.I no longer have a contract with them. I have sent multiple termination notices, received no response, and the technician continues to come.

  Insight Pest Solutions

  Date: 20/08/2025

  Thank you for your feedback. We appreciate you taking the time to bring this to our attention.We want to confirm that we have received your request to cancel services. As stated in our agreement, our contracts are on a season-by-season basis following the initial one-year term, and services continue unless we receive notice of cancellation. We do require a 30-day written notice to formally cancel services, which helps us ensure everything is processed properly and technicians are informed in time.After reviewing your account, we can confirm that a cancellation email was received prior to the next scheduled service, and therefore no charges were applied for services beyond that point. Your account has been updated accordingly, and the outstanding balance has been voided.We apologize for any inconvenience or confusion and appreciate your patience as we resolved this matter. If you have any further questions or need written confirmation, please dont hesitate to contact us directly.

• Review fromWilliam M

  Date: 24/07/2025

  1 star
  Girlfriends mom hired the service for Spiders (gf hates earwigs) and mice (gf mom hates mice). After the worker was finished I talked to him. We have 3 dogs, 2 small and 1 large. I asked him what was done and he told me. I asked about our dogs he said wait one hour for the sprays to dry. No problem. Then I realized he had placed bait/poison boxes for mice. So, I inquired about them. I asked if they were safe, he said the dogs could not get into them. I asked "What if, a mouse eats poison, leaves the box, dies in the yard and then my dogs get it and are poisoned because of this." This guy could not/would not say that this is a possibility and that the posion takes an hour to kill (everytime, maybe?), IMPLYING that it was UNLIKELY to happen, not saying so specifically. He left. I'm not stupid and know that this isn't something he could confirm could not happen. I called the Insight Pest control Solutions phone number. THE PERSON ON THE PHONE, AND I QUOTE TOLD ME THAT THE RODENTICIDE IN THE BOXES DOES NOT AFFECT DOGS. Only kils mice. Also they said in the same call that IF MY PETS SHOULD BE ATTRACTED TO ANY OF THE PRODUCTS ONLY THEN SHOULD I GIVE THEM A CALL. Why would that be a problem if the products are 100% safe? I had the attendant on the phone confirm a second time that they had said the rodenticide does not affect dogs. I ****** searched for this magical poison product and found no such product. There is no 100% confirmation that poison boxes are safe around pets.

  Insight Pest Solutions

  Date: 31/07/2025

  Thank you for bringing your concerns to our attention. We take the safety of families, pets, and the environment very seriously, and we appreciate the opportunity to provide clarification regarding our pest control ************ the core of our treatment philosophy is a strong commitment to sustainability, safety, and long-term effectiveness. We use a selection of federally approved products that are specifically designed to minimize environmental impact while delivering reliable results.When it comes to rodent control, we utilize a secured bait station system. These stations are tamper-resistant, locked, and engineered to ensure that only the target pestssuch as mice, rats, and volescan access the bait. These bait stations are placed in discreet, strategic areas inaccessible to pets, and our technicians are trained to ensure maximum safety during placement.A common concern we hear is: "What happens if another animal eats a rodent that consumed the bait?" This is an important question. Our bait products are formulated to be effective in very small quantities. Because rodents are small, only a minimal amount is needed. Once ingested, the product is metabolized and begins working internally. Additionally, it has a desiccating (drying) effect on the carcass, accelerating decomposition and reducing risk of secondary exposure.Even in the rare event that a predator, like an owlor, in your case of concern, a dogconsumes a rodent that has undigested bait in its system, the concentration is so low that it is not potent enough to cause harm. This design is intentional to help protect non-target species and support a balanced ecosystem.We understand your frustration and your desire for clear and consistent answers. While our technician may have tried to explain that secondary poisoning is highly unlikely, we regret that this was not communicated in a way that made you feel fully reassured. Likewise, we acknowledge that the call with our customer support team left you with more concerns, and we apologize for any confusion caused by how that information was conveyed.Were proud to offer solutions that are both effective and responsible, and were always happy to answer any questions you may havebefore, during, or after service. Please feel free to contact us directly if youd like to discuss this further or if we can offer any additional support.

• Review fromSvjetlana G

  Date: 26/06/2025

  1 star
  you need to have option for 0, they do not deserve 1 star.
  I signed 1 year contract with them, for 4 services.
  That ended. Today i received email, welcome back, and that they are happy that i renewed contract. Nobody contacted me and i did not ask for new contract. They are sending person tomorrow and i am afraid they will charge me for service because they have my credit card on file

  Insight Pest Solutions

  Date: 02/07/2025

  Hello *********,
  Thank you for taking the time to share your concerns. We appreciate the opportunity to address your feedback.
  Please note that the program you initially enrolled in is a year-long service consisting of four seasonal treatments. As outlined in the agreement, the program is designed to continue beyond the initial term unless we receive a cancellation request. This allows us to maintain consistent protection throughout the year, which is essential for the effectiveness of the service.
  We strive to ensure all customers clearly understand the terms of the program before starting, including sending the service agreement promptly for review. Our goal is to make every interaction smooth, transparent, and positive.
  We understand that some customers may not require the full program after the initial commitment. The good news is that once the initial one-year term is completed, the service transitions to a seasonal basis with no additional long-term commitment. You can cancel at any time with proper notice.
  Your satisfaction is very important to us. We're committed to providing reliable, customized solutions and continuously improving the service we offer. Please don’t hesitate to reach out if you have any further questions or if there’s anything more we can do to assist you.
  Thanks again!

• Review fromFatima R

  Date: 25/06/2025

  5 stars
  ***** ****** was very professional, extremely knowledgeable and very pleasant. We were very pleased with his service

  Insight Pest Solutions

  Date: 26/06/2025

  Hello Fatima!
  Thank you for your fantastic 5-star review! We genuinely appreciate you taking the time to share your positive experience. Delivering outstanding service and support is our top priority, and we're so glad to hear we lived up to your expectations. If there's ever anything else we can assist you with, please feel free to get in touch. Thanks again for choosing Insight Pest Solutions — we look forward to serving you again soon!

• Review fromRoss F

  Date: 30/05/2025

  5 stars
  Iam very satisfied with rohin ****** works and the response and services of insight as a whole.

  Insight Pest Solutions

  Date: 05/06/2025

  Thank you so much for your 5-star review! We truly appreciate you taking the time to share your positive experience with us. Providing exceptional service and support is at the heart of everything we do, and we're thrilled to know we met your expectations.
  If there's ever anything more we can do for you, please don't hesitate to reach out. Thanks again for choosing Insight Pest Solutions— we look forward to serving you again in the future!