Reviews

This profile includes reviews for Insight Pest Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Insight Pest Solutions has 5 locations, listed below.

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  Insight Pest Solutions

  22 Antares Drive, Unit D Nepean, ON K2E 7Z6

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  Insight Pest Solutions

  1000 Windmill Rd Dartmouth, NS B3B 1L7

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  Insight Pest Solutions

  1 Crescent Road Huntsville, ON P1H 1Z6

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  Insight Pest Solutions

  22 Antares Drive Nepean, ON K2E 7Z6

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  Insight Pest Solution

  1080 Castle Hill Cres Ottawa, ON K2E 7Z6

Review Details

• Review fromSvjetlana G

  Date: 26/06/2025

  1 star
  you need to have option for 0, they do not deserve 1 star.
  I signed 1 year contract with them, for 4 services.
  That ended. Today i received email, welcome back, and that they are happy that i renewed contract. Nobody contacted me and i did not ask for new contract. They are sending person tomorrow and i am afraid they will charge me for service because they have my credit card on file

  Insight Pest Solutions

  Date: 02/07/2025

  Hello *********,
  Thank you for taking the time to share your concerns. We appreciate the opportunity to address your feedback.
  Please note that the program you initially enrolled in is a year-long service consisting of four seasonal treatments. As outlined in the agreement, the program is designed to continue beyond the initial term unless we receive a cancellation request. This allows us to maintain consistent protection throughout the year, which is essential for the effectiveness of the service.
  We strive to ensure all customers clearly understand the terms of the program before starting, including sending the service agreement promptly for review. Our goal is to make every interaction smooth, transparent, and positive.
  We understand that some customers may not require the full program after the initial commitment. The good news is that once the initial one-year term is completed, the service transitions to a seasonal basis with no additional long-term commitment. You can cancel at any time with proper notice.
  Your satisfaction is very important to us. We're committed to providing reliable, customized solutions and continuously improving the service we offer. Please don’t hesitate to reach out if you have any further questions or if there’s anything more we can do to assist you.
  Thanks again!

• Review fromFatima R

  Date: 25/06/2025

  5 stars
  ***** ****** was very professional, extremely knowledgeable and very pleasant. We were very pleased with his service

  Insight Pest Solutions

  Date: 26/06/2025

  Hello Fatima!
  Thank you for your fantastic 5-star review! We genuinely appreciate you taking the time to share your positive experience. Delivering outstanding service and support is our top priority, and we're so glad to hear we lived up to your expectations. If there's ever anything else we can assist you with, please feel free to get in touch. Thanks again for choosing Insight Pest Solutions — we look forward to serving you again soon!

• Review fromDavid F

  Date: 25/07/2024

  5 stars
  For years I had mice in my house. Could never figure out how they got in. It took the techs at insight about 6 months to totally stop mice from getting in my house. Over the years I have been with them ,they have been very courteous and diligent and not only cured my mouse problem but no longer have spiders or ants to deal with. During my most recent visit from insight tech *********************** some of my dogs bones were accidentally sprayed. He went to the local pet food store and purchased new ones . Thanks for the amazing service

  Insight Pest Solutions

  Date: 06/02/2025

  Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our company. Its always our goal to provide the best service possible, and were glad to know we met that expectation.
  
  Your kind words mean the world to us, and we truly appreciate your support. If theres anything else we can assist you with in the future, dont hesitate to reach out!
  
  Thank you again for your feedback and for choosing us!

• Review fromKEVIN S

  Date: 22/07/2024

  1 star
  Did not live up to sales promises. I was told they would spray in the walls to kill any ants. That never happened. They treated an ant hill that remains full of ants. And I was told I could cancel at any time without issue. I see this is definitely not the case. AND you can easily go buy the stuff yourself and do it at a fraction of the cost. Not happy at all. Steer clear.

  Insight Pest Solutions

  Date: 26/07/2024

  Hello *****! Thank you for reaching out and sharing your concerns, and I'm so sorry to see you've had a negative experience with our team. Please be advised that even in the best of circumstances, pests will always exist! Our services aim to control pest populations and prevent the manifestation of infestations within your home. We understand the frustration caused by the unpredictability of nature, but that's why we offer such generous warranty programs to come back and retreat at no extra cost for up to 3 months between regular services!Most importantly, we'd like to clarify that all customers ARE able to cancel at ANY time - however, there are applicable penalties to terminate services while within the initial term of service, as is standard for most annual subscription services. We understand life happens though, and we're always more than willing to open a discussion about how to make accommodations in the event that you decide that our services are not meeting your household needs.

• Review fromJoseph W

  Date: 30/01/2024

  1 star
  Didn't live up to promises and then there was a cancellation charge over $200. Would not do business with them again.

  Insight Pest Solutions

  Date: 04/04/2025

  We are committed to delivering exceptional customer service to all of our clients. Our aim is to ensure that every interaction is positive, efficient, and personalized to suit your unique needs. We prioritize addressing any concerns quickly, providing effective solutions, and exceeding expectations to create a smooth experience. We regret that the services provided did not meet your expectations. Please be assured that we invest in comprehensive training for all our technicians to maintain high standards of service. Additionally, we offer free follow-up services to assist with any ongoing concerns or needs you may have. Your satisfaction is our priority, and we are here to support you throughout the process. However, as you chose to cancel the services, a cancellation fee was applied in accordance with the terms of your signed agreement. Please don't ever hesitate to reach out to our office to answer any questions or concerns!

• Review fromConnie K K

  Date: 28/10/2023

  5 stars
  I was very impressed by ******'s visit to ** last week. He was genuinely interested in what we had to ask him on worrying about our pets etc. and explained in detail how the mouse boxes worked and that we wouldn't have to worry about their safety.He honestly went above and beyond the call of duty with his assurances and consequently, the work done for us.Thank you ************************* & *************************

  Insight Pest Solutions

  Date: 24/02/2025

  Hello!Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our company. Its always our goal to provide the best service possible, and were glad to know we met that expectation.Your kind words mean the world to us, and we truly appreciate your support. If theres anything else we can assist you with in the future, dont hesitate to reach out!Thank you again for your feedback and for choosing us!

• Review fromColby M

  Date: 19/09/2023

  1 star
  Door salesman came to sell the service to my neighborhood and offered a deal for quarterly service and said I could cancel at anytime but to sign up now while there was still a spot. What they did not tell me was that there would be a $200 closing cost for canceling. The service was okay. the specialist was super nice and professional but all they do is lay ant traps and spray their pesticides. I can do that myself. Only reason I signed up was because we were having a bad ant and hornet problem with all the rain. it was the worst weve seen it in the years we have lived here so thought the timing was right to try. I was planning to cancel after first service but then found out about closing cost. Not happy. We just had a baby and my wife is not working so we cant afford to pay either the closing cost or the service and they said there is nothing they can do.

  Insight Pest Solutions

  Date: 04/04/2025

  Hello *****, thank you for taking the time to reach out to ***
  
  Im truly sorry to hear that your experience with us wasnt a positive one. Our sales representatives face various challenges while working in the field, including technical difficulties and weather conditions. While these obstacles can affect the process, they do not excuse any deviation from our standard approach to sales conversations. Please know that any issues you encountered were not intentional on our part.
  We want to ensure that every customer fully understands the services theyre committing to before moving forward, including promptly emailing the service agreement for review. From your comments, it seems that you did receive and review the agreement before making your decision, which we appreciate.
  At times, sales conversations can become overly focused on certain aspects of the program, causing other important details to be overlooked, and for that, we apologize. Many of our long-term customers have signed up through similar sales interactions at their front door and continue to trust us with their pest control needs year after year.
  Please dont hesitate to reach out to our office if you have any further questions or concernswere here to help!

• Review fromDave L

  Date: 31/08/2023

  1 star
  The salespeople are focused on one thing only and thats to get you to sign the contract. They did not explain their cancellation policy completely. In fact said you can cancel anytime. They failed to mention theres a hefty fee if you cancel. Also in our case the product made no difference whatsoever Then they use the excuse it takes over two applications to become effective. What the heck? By that time youre into July or August and most bugs are gone. What a scam. Zero stars for me.

  Insight Pest Solutions

  Date: 04/04/2025

  Hello! Thank you for reaching out to us. 

  Im truly sorry to hear that your experience with us wasnt a positive one. Our sales representatives face various challenges while working in the field, including technical difficulties and weather conditions. While these obstacles can affect the process, they do not excuse any deviation from our standard approach to sales conversations. Please know that any issues you encountered were not intentional on our part.We want to ensure that every customer fully understands the services theyre committing to before moving forward, including promptly emailing the service agreement for review. From your comments, it seems that you did receive and review the agreement before making your decision, which we appreciate. At times, sales conversations can become overly focused on certain aspects of the program, causing other important details to be overlooked, and for that, we apologize. Many of our long-term customers have signed up through similar sales interactions at their front door and continue to trust us with their pest control needs year after year. Please know that we make every effort to provide comprehensive training to all our technicians to ensure high-quality service. Additionally, we offer free follow-up services for our customers, which are available at any time to address any further concerns or needs you may have. 
  Your satisfaction is important to us, and were here to support you every step of the way.

  Please don't ever hesitate to reach out to our office to answer any questions or concerns!
  
  

   

   

• Review fromLynn M

  Date: 11/11/2022

  5 stars
  I found the service excellent. The agent was very knowledgeable about the type of pest and their behaviours. He ensured that any possible entrance was dealt with and recommended what areas needs fixing. I feel my home is now secure. I wish I had called them earlier.

  Insight Pest Solutions

  Date: 02/07/2025

  Hello ***** 
  Thank you so much for your 5-star review! We truly appreciate you taking the time to share your positive experience with us.
  Providing exceptional service and support is at the heart of everything we do, and we're thrilled to know we met your expectations.
  If there's ever anything more we can do for you, please don't hesitate to reach out! Thanks again for choosing Insight!

• Review fromLee R.

  Date: 17/08/2022

  1 star
  This business is a scam - ******************* came to my door saying names I had never heard claiming to be your neighbors he signed up (they didn't) and wouldn't let me read what I was signing (made sure sun was right on ipad) and then wouldn't send me the contract immediately citing technical issues etc. He promised over and over that I was just signing that it WASN'T a contract and for single use only but when I get the email with the contract (thank goodness I read it) it says I signed a 1 year contract and have 3 days to get out of it. I did contact them and told them what a dirty business this was (they didn't seem to care) and they cancelled it (after sending me message saying I was going to be charged cancellation fee but I think this truly was a mistake). Would highly recommend steering clear of them altogether as looks like I am not the only one who has had this happen to them (but seems like I had the best outcome).

  Insight Pest Solutions

  Date: 17/08/2022

  Hello ***, thank you for taking the time to reach out with your concerns. I'm very sorry to hear that you did not have a positive experience with us. All of our sales representatives face a myriad of obstacles while out knocking on doors all summer, including technical issues and weather factors. This does not excuse a variance from how we approach our sales conversations, but please be rest assured that none of it is intentional on our behalf. We want all of our customers to completely understand what they are signing on for prior to engaging services, including ensuring that the service agreement is emailed promptly for review. It does sound, by your comment, that you were able to receive the agreement and review it and make an informed decision. Ultimately, sales conversations can sometimes be hyperfocused on one part of the entire program and all of the information becomes lost in the chat. For this, we definitely apologize. We have many, many customers who continue to use us year after year for their pest control needs who signed on at their front door with a sales representative as well!Please don't ever hesitate to reach out to our office to answer any questions or concerns!