Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau®
For Businesses
Share
Business Profile

Security System Monitors

TELUS Home Security

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Security System Monitors.

Reviews

This profile includes reviews for TELUS Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

TELUS Home Security has 26 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 47 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Dan P

      Date: 21/03/2025

      VERY BAD Customer Service! ** The offer was one thing (they promised the moon and the sky), but in reality it turned out to be very expensive, waay over what was promised + support / service is very sloppy. The guy installing was great but he's just a tech. The real swindlers are those at hdq who devised such a scheme: promise everything, lock the idiot-customer with a contract and leave the customer *** **** with no service/support whatsoever.
      Now if you try to cancel, you stay FOREVER on the call because of course no one at TELUS will answer if hey figure out that customer wants to cancel.
      Finally after an hr or so, someone was able to look at everything. Guess what cancellation fee is $1,180 !!! Absolutely ridiculous, I did not agree to such a thing, my verbal/audio contract with TELUS seller coming at my door did not specify anything like this!
      To TELUS: * **** *** **** ** ********* **** **** ********* *** ** *** ******* ** **** ** * ******* ********* * *****

    • Kim N

      Date: 19/03/2025

      I DO NOT RECOMMEND TELUS HOME SECURITY
      5 service calls to my house by 2 different technicians, several phone calls and my security camera is still not working properly. My last post was deleted by Telus. I would not recemmend Telus. It's been 2 weeks and they have not fixed my problem, this is unacceptable.

    • TERRY M

      Date: 11/03/2025

      Our wireless smoke alarm started to chirp loudly. I suggested to Telus ADT support maybe it's the batteries. There reply was to charge $ 195.00 to come out. In the end they removed the $ 195.00 charge, suggested an upgrade but the technician never showed up to do the upgrade. When this problem occurred I had to go through Telus customer service, Telus support and then Telus upgrade. 3 different divisions and how many people and how long on the phone???. ** ********** ** ** **** **** **** ***** ****

    • Tony C

      Date: 08/03/2025

      Very poor customer service. Breaking promises. No follow ups. Extra chargers even after discussion. Month of phones calls to only get attitude and find out on calls appointments cancelled without contact.

    • Corrine J

      Date: 06/03/2025

      ***** ********
      I was previously with ****** before Telus bought them out.
      Everything was fine, until I moved...
      Next thing I know, they locked me into a 2 year contract without my consent.
      Expected to pay $1400 or reinstate services.
      * ***** * ********* **** ***** ********* ******* *** * ******** **** *****

    • Jon S

      Date: 21/02/2025

      Telus sent me a home security system i never wanted on a promotion. I paid $200 and never hooked it up. After alot of back and forth i owe collections $1200 now. ***** ** ********

    • Norma W

      Date: 17/02/2025

      *** * ********* ******** An agent cancelled my monitoring service without my knowledge because I was not interested in upgrading my system which, incidentally, is only 8 years old and was working well. When my statements indicated I had a credit, I called for an explanation . I was furious to find out my monitoring service had been cancelled. I receive a reduction on my property insurance because I have a security system that is being monitored. This company is all about upselling and does not care about customer service/satisfaction.
      *****

    • John G

      Date: 08/02/2025

      Bad system markets as "advanced." Terrible to Zero customer support once they have your money. No automated billing. **** ****. ** *** *** ***** ******* They're over priced and they under deliver.

    • Vincent O

      Date: 24/01/2025

      Staff are not sincere I was **** to severally they keep charging me for service not rendered. They refused to cancel my service. I moved to a new apartment and they did not install my service and every month since November they send a bill. I calIed severally for a tech to come and install but no one came. I need help in getting to the right person in Telus smart home security. This is so painful.

    • kelly s

      Date: 06/01/2025

      ***** *** *****
      Telus set new procedure for cancellation. it need owner to visit store to verify id before cancellation. no company has the procedure like telus. ** ****** just make the cancellation procedure complecated to reduce cancel rate.
      morover there tech support *****. no one pick the phone call. every time u call. waiting time is more than 1 hour. u need to leave ur number to wait for a call back. mostly no call back.

    TELUS Home Security is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.