Reviews

This profile includes reviews for TELUS Home Security's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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TELUS Home Security has 28 locations, listed below.

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  TELUS Home Security

  2815 Matheson Blvd E Mississauga, ON L4W 5J8

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  TELUS Home Security

  45 Goderich Rd Hamilton, ON L8E 4W8

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  TELUS Home Security

  615 18 St SE Calgary, AB T2P 4R5

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  ADT Security Services Canada, Inc.

  8500 Baxter Pl Burnaby, BC V5A 4T8

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  Telus Custom Security Systems Inc,

  100 - 4243 Glanford Ave Victoria, BC V8Z 4B9

Review Details

• Review fromDana C

  Date: 24/01/2023

  1 star
  In order to cancel your security system services you have to call. I've been on hold for 1.5 hours and counting. No end in sight. I cannot cancel any other way and yet they won't answer their phone.

• Review fromAnn H

  Date: 22/12/2022

  1 star
  The ADT transition to Telus has not gone smoothly. ******. They do not check weekly to ensure your alarm is working. They do not verify at all the alarm is working. They just took over the monthly payments. I check my alarm is working on a regular basis. Much to my surprise my alarm is not communicating with Telus since the transition. They will not send someone out and said they do not support my system. Just want to sell you a new system. I cancelled immediately and was all set with a new monitoring service in days. The nee service checks that my system is communicating properly every 4 hours. You cannot trust a system with a company that doesn't even know or care if your system is communicating!!

• Review fromAli M

  Date: 28/11/2022

  1 star
  Wow! So unimpressed. **** **** *****! Since it was bought by Telus, it went down the drain. I have been on hold for over 90 minutes. They hung up on me at 53 minute mark.

• Review fromRob P.

  Date: 10/11/2022

  1 star
  *** *** *** ***** **** ******** ****** We purchased a home with an existing ADT by Telus system and have been trying for two months to complete transfer of the account. Multiple extended phone calls, on hold for hours at a time and zero results. Their customer service reps run through their checklist and, once they reach a point where there is no further actions, they tell you that they will call you back. They NEVER do.
  ***** ***** *** **** **** **** ********

• Review fromMeredith H

  Date: 28/09/2022

  1 star
  We had Telus/ADT security come to our home, AGAIN to try and fix our cameras due to whatever the NOW issue was, and the technician had to change out a camera again and in doing so broke our garage door. I had to immediately find a company to come out ASAP and fix it so we could close it but it didn't fix the problem entirely and we have been fighting with Telus/ADT for over a year now. We get emails saying it's with the manager (Chelsea) and the legal team and someone will contact you, BUT NO ONE contacts us and we hear nothing. This is typical Telus service, as Chelsea never contacts us back. So when is Telus/ADT going to fix our garage door or pay for a new one? When are you going to be accountable.

• Review fromJoe V

  Date: 22/08/2022

  1 star
  ADT/Telus customer service is a zero. **** *** **** ******* ***** ** ** **** ******. No answers at the customer service number for 3 days. The recording says that the wait is over an hour, but eventually there is no-one there. Then I called their sales department, they answered immediately. go figure! *** **

• Review fromBetty C

  Date: 12/08/2022

  5 stars
  After being on hold 3 days in a row for over an hour on the 4th l tried again got through to a representative in the customer l retention area named Fatima who was able to help me quickly while understanding the issues I have been a loyal customer for over 20yrs even with lots of deal out there everywhere ! On that same day got my battery replaced on home security system by a young man with great customer service as well he called to tell me was on his way Got there introduced himself then went In with Covering on his boots Reset my panel and all was good ! Name on my cell was Calvin M. Great customer service from both Representatives on Wednesday August 10th 2022 But wait times extremely LONG where most people can't be on hold while at work for so long Never experienced anything like this b4 Thank you