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Business Profile

Online Retailer

AN & Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Important information

  • Customer Complaint:
    Due to the volume of complaints received, BBB is publishing the details (text) of 25% of complaints as a representative sample.

Complaints

This profile includes complaints for AN & Associates's headquarters and its corporate-owned locations. To view all corporate locations, see

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AN & Associates has 7 locations, listed below.

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    Customer Complaints Summary

    • 352 total complaints in the last 3 years.
    • 151 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:24/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The company ** * **** **** said they would give tracking information within seven days from the order datebut they never did and it's been more than a month since I made the order so I would to cancel the order and have a refund

      Business Response

      Date: 28/06/2025

      Response to BBB Complaint ID ********
      Customer: ***** ***** ****
      Dear BBB Administrator,
      Thank you for the opportunity to respond to this complaint.
      We regret the inconvenience experienced by Mr. **** and sincerely apologize for any delay or lack of clarity regarding the order and its tracking status.
      Upon reviewing the case, we have cancelled the order and issued a full refund of $29.86 to the original payment method. The matter has been resolved on our end, and no further action is needed from the customer.
      We appreciate Mr. **** bringing this to our attention, and we remain committed to improving our communication and customer service processes.
      We respectfully request that this case be marked as resolved and closed.
      Sincerely,
      **** *******
      AN & Associates
      **************************

    • Initial Complaint

      Date:23/06/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A dress for my wife was purchased. The dress was received on June 6, but it is too large and not her style. On several occasions I have requested a return label, since June 6, 2025. To date, the company has failed to provide via email. a RETURN LABEL. I would like to return the dress and secure a refund.

      Business Response

      Date: 28/06/2025

      Response to BBB Complaint ID ********
      Customer: *** ********
      Order #: ******
      Dear BBB Administrator,
      Thank you for the opportunity to respond to this complaint.
      We sincerely apologize for any inconvenience Mr. ******** has experienced. We understand the frustration that comes from not being able to complete a return process smoothly.
      To assist Mr. ******** promptly, we kindly request that he confirm the store name or website where the order was placed. Our company operates multiple storefronts, and having this information will allow us to locate the order in our system and proceed with the appropriate return instructions and refund process without further delay.
      Once we receive confirmation, we will expedite the resolution, including issuing a return label if applicable, and processing the refund in accordance with our return policy.
      We appreciate the opportunity to resolve this matter and restore the customer’s confidence in our service.
      Sincerely,
      ****
      AN & Associates
      **************************

      Customer Answer

      Date: 10/07/2025

      The issue between myself and the vendor has been resolved.

    • Initial Complaint

      Date:20/06/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased something from **** * ** and as soon as I made the purchase I was reading on ****** that this business is using stock pictures on their website. But other customers have not received their product or it's a ***** *** of what they actually ordered. I emailed the company but have not heard anything back from them. There is no telephone customer service number to call. **** ** * **** ******* ***** * ** *** **** ****** **** ** **** ****** ** **** **** ********

      Business Response

      Date: 28/06/2025

      Response to BBB Complaint ID ********
      Customer: ***** *****
      Order #: *****
      Dear BBB Administrator,
      Thank you for the opportunity to respond to this complaint. We appreciate your efforts in providing a platform for open communication and dispute resolution.
      Regarding the issue raised by Ms. *****, we would like to clarify the following:
      The order placed by Ms. ***** was received and subsequently cancelled and fully refunded upon her request.
      The refund of $47.92 has been processed in full and the transaction has been closed on our end.
      We strive to respond to all customer inquiries as quickly as possible, and we regret any delay in communication that may have contributed to her concerns.
      We also want to assure the BBB and the customer that we take feedback seriously and do not condone misleading practices. Our store sources items through verified suppliers, and while we understand there are concerns raised online, we are committed to ensuring each customer receives the item as described or is refunded if unsatisfied.
      We respectfully request this case be marked as resolved and closed, as the customer has been refunded in full.
      Sincerely,
      ****
      AN & Associates / **** * **
      *******************

    • Initial Complaint

      Date:05/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order on April 4, 2025 for shoes from this company. Now a month later I have no package, the tracking is still saying it’s an airport and after multiple emails no one has addressed the issue.

      Business Response

      Date: 28/06/2025

      Response to BBB Complaint ID ********
      Customer: ******** *******
      Dear BBB Administrator,
      Thank you for the opportunity to address this complaint.
      We sincerely apologize to Ms. ******* for the inconvenience caused by the delay in receiving her order and any lack of communication she may have experienced.
      To assist her as quickly as possible, we kindly request that she confirm which store or website the order was placed from, as our company operates multiple online storefronts. This information is necessary to locate her order in our system and proceed with the appropriate resolution—whether that be reshipment or a full refund.
      We are standing by and ready to take action as soon as we receive this clarification.
      Sincerely,
      **** *******
      AN & Associates
      **************************

    • Initial Complaint

      Date:04/06/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      no delivery no tracking

      Business Response

      Date: 28/06/2025

      Response to BBB Complaint ID ********
      Customer: **** *****
      Order #: ******************
      Dear BBB Administrator,
      Thank you for the opportunity to respond to this complaint.
      We apologize to Mr. ***** for any inconvenience caused by the lack of delivery or tracking information. After reviewing the order, we have processed a full refund of $44.98 to the original payment method.
      While we always aim to meet our stated shipping and communication timelines, we recognize that delays can occur and we take full responsibility for the experience. We’re continuing to improve our fulfillment processes to avoid such issues moving forward.
      As the order has been refunded in full, we kindly request this case be marked as resolved and closed.
      Sincerely,
      **** *******
      AN & Associates
      **************************

    • Initial Complaint

      Date:26/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered 2 pairs of shorts on Feb 22 from ***** ****** for $42.95 including shipping. I was told it would be delivered in 5-15 days. I was told it shipped March 3rd, then was told it was delivered April 2nd. I never received them. I sent them numerous emails beginning April 3rd and got a computer generated response every time. I also tried to call and got no answer. This company is still out there trying to sell these shorts *** **** * *****

      Business Response

      Date: 28/06/2025

      Response to BBB Complaint ID ********
      Customer: *** *********
      ***** ** *****
      ******** ** *************
      Dear BBB Administrator,
      Thank you for the opportunity to address this complaint. We appreciate the Better Business Bureau’s role in helping both consumers and businesses resolve concerns effectively.
      Regarding Ms. *********** order, our records confirm the following:
      The order was placed on February 22, 2025, and was shipped on March 3, 2025.
      According to our tracking system (********* ******** *** **** ***** **********************************************************), the shipment was successfully delivered on March 28, 2025.
      Since the order’s delivery, we have not received any further communication from the customer regarding non-receipt or follow-up issues beyond the automated responses mentioned. If Ms. ********* did not receive the parcel despite the confirmed delivery, we would have appreciated the opportunity to assist by filing a claim with the courier or exploring alternative solutions.
      That said, we understand how frustrating delivery issues can be and we are open to working with the customer if she contacts us directly with additional details (e.g., confirmation from her local post office or an affidavit of non-receipt).
      At this time, based on the confirmed delivery and absence of subsequent communication, we kindly request that this case be marked as resolved and closed. We remain available to assist should the customer wish to reach out again.
      Sincerely,
      ****

      AN & Associates
      **************************

    • Initial Complaint

      Date:24/05/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Ordered a hose real and never received it.

      Business Response

      Date: 28/06/2025

      Follow-Up Response to BBB Complaint ID ********
      Customer: ****** **********
      Dear BBB Administrator,
      Thank you for the update regarding this case.
      We apologize for the delay in our response. Upon reviewing the matter, we can confirm that the order associated with this complaint has been fully refunded and resolved on our end.
      We respectfully request that our BBB Business Profile be amended to reflect our action in good faith and resolution of this complaint. We remain committed to providing quality service and addressing concerns promptly moving forward.
      Thank you for your time and consideration.
      Sincerely,
      **** *******
      AN & Associates
      **************************

    • Initial Complaint

      Date:13/05/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered the vibrant pink ionic hairdryer from ** ****** ***** *** for $79.99 on March 30, 2025. It appeared to be coming from Canada, but instead came from China. It took three weeks to arrive on April 23, 2025. The hair dryer I received was a matte pale peach rather than the vibrant glossy pink I ordered. I reached out via email and the contact us section on the website asking for advice on how to exchange due to the fact there was no return information or packing slip. No response was provided, but I continued to get spam email to come back, offers of percentage offs, and messages asking if I still wanted to order. I sent a third message with no reply again. I left a negative review and stated I assumed I was just going to have to accept the wrong color. Since I still haven’t heard from them, I figured I would try the hair dryer despite the color. It does not work at all. The light spins, but no air comes out and no motor runs. I sent another message via the website with my extreme dissatisfaction at having my money taken with nothing but a broken hairdryer I can never use to show for it. I still have received zero replies.

      Business Response

      Date: 29/06/2025

      To: *********************
      Subject: Response to BBB Complaint ID ******** * ***** *******
      Dear ********,
      Thank you for your patience. I sincerely apologize for the delayed response to the complaint filed by ***** ******* regarding her order.
      Upon reviewing the matter, I can confirm that a full refund has already been issued to the customer. We took this step to ensure a satisfactory resolution and believe the issue has now been resolved.
      We regret any inconvenience this may have caused and remain committed to providing timely and transparent customer service. Please let me know if there is anything further needed to update our BBB Business Profile.
      Sincerely,
      **** *******
       AN & Associates
      **** ****** **
      ************ ** *** ***

    • Initial Complaint

      Date:12/05/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a Cashmere shirt from their website. The shirt was advertised as a cashmere blend. When I received the shirt, the tag showed that it was made of 95% polyester and 5% spandex. No cashmere whatsoever. I contacted the company and they told me that they didn't have stock of the item so they sent me something similar. I asked them to process a return and refund. Their website return policy says that they will send a return shipping label. They told me that they would not provide the label and that they would not refund the return shipping costs, even though they admitted not sending me the item that I had ordered.

    • Initial Complaint

      Date:30/04/2025

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Order **** blue jeans , said it was delivered to my address but my security camera show no delivery. Called An & Associate with no response!

      Business Response

      Date: 29/06/2025

      Subject: Response to BBB Complaint ID ******** * ***** *****
      **** *********
      Thank you for forwarding the complaint from Ms. ***** *****. We apologize for the inconvenience she experienced and want to assist her as quickly as possible.
      To locate her order and resolve the matter, we kindly ask that she provide the following details:
      Store name where the purchase was made
      Order number associated with the purchase
      Once we receive this information, we will promptly process a replacement for the missing item.
      We are committed to ensuring customer satisfaction and look forward to resolving this issue as soon as we hear back from Ms. *****.
      Sincerely,
      **** 
      AN & Associates
      **** ****** **
      ************ ** *** ***

    AN & Associates is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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