Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Delivery Service

Apple Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Reviews

Customer Review Ratings

1.09

Average of 85 Customer Reviews

Want to share your experience?

Leave a Review

Review Details

  • Lorne W

    Date: 14/02/2023

    Ordered an item in early December 2022 and was told delivery by mid-December 2022. By the 3rd week in December item had not arrived so started tracking and calling about it. Was advised that the item was returned to shipper as they could not find the address even though we have lived here over 20 years and very easy find on google maps.
    Fast forward to January 2023, exact same thing happens. when I spoke to customer service at Apple express and then to a supervisor they confirmed the address and that they could find it but could not explain why the driver(s) couldn't.
    *** **** ***** ******* ******* *** ****** ***** ** *** *****

  • Albert M.

    Date: 13/02/2023

    Problem free delivery. I live in a multi storey condo and the driver delivered my shipment right to my door. Could not ask for better service!

  • Reeanne N

    Date: 30/01/2023

    Horrible customer service. I have not received my package and it is over a week late. It says it's at the local facility and has been for over a week. I contacted customer service twice and they were no help. I don't understand why my package is late if it is in the city and why can't customer service tell me why.

  • Alexis v

    Date: 25/01/2023

    My package was delivered and left right on my front porch for everyone walking by to see, in the middle of the day. It was stolen by the time that I got home. This is the second time I've had an issue with AppleExpress.
    I live in downtown Hamilton. I checked your policy on leaving packages and the driver is to use appropriate judgement to determine when to leave a package or to try again. It is completely inappropriate to leave a package right on the front porch in downtown Hamilton. There was no attempt to hide the package on the side of the porch, which would have been much better, but still not ideal.
    I contacted customer support two days ago, and am still waiting on a response. The first time I had an issue with a package being delivered to the wrong address (in December 2022), and never received any email or call back about that.

  • Ron V

    Date: 24/01/2023

    Delivered my parcel to the wrong address. No help provided. Has to go to a stranger's to and ask for my package. I have never had a delivery service that wouldn't at least try to fix the problem. It has cost the vendor a regular customer.

  • Hikmet K

    Date: 20/12/2022

    It's been 5 days and they couldn't deliver the product I ordered Mississauga - Scarborough There is no customs and I paid for fast shipping. They sent me a black blank picture on the 5th day because it was delivered but it was not delivered. They have a very bad service. I don't know what happened to my product, ** ** *** * ******

  • benoit v

    Date: 20/12/2022

    Never received my parcel and loose the money for shipping. The item are now out of stock. Just before Christmas. This is the most worst company I have ever see. ******** ******** ** *** ******

  • Art T

    Date: 22/11/2022

    Have lost 2 shipments and sent a third through ****** ****. Contact form on website doesn't work. Can't find a Customer Service phone number.

    Apple Express

    Date: 08/03/2023

    Please contact us at *********@************.com for assistance. Alternately, you can call us at ###-###-####.

  • Carolyn M.

    Date: 21/11/2022

    They send me stuff I did not order, to my work address. They charged my card for over$380, of stuff I did not order. They do not give my money back. To boot, I'm a senior and don't know how to handle this, other than suing you people.. Someone owes me $380..
    I'm reporting you to the police...

  • Kelly H

    Date: 03/11/2022

    * ***** ***** **** ***** ** * *****. Not only did they not follow instructions on where to safe drop my parcel, they carelessly left it on the mail room floor of my complex which has a major theft issue , and it was stolen within minutes of being there. Absolutely no customer service when emailed either. They should be responsible for the monetary value of the product.

Apple Express is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.