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Business Profile

Delivery Service

Apple Express

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Delivery Service.

Complaints

Customer Complaints Summary

  • 17 total complaints in the last 3 years.
  • 13 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:25/10/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was waiting for a delivery from *** ******, which was to be delivered via apple express courier. My shipping address on my order was correct. When I tracked the package, it said that a delivery attempt was made, but there was no answer and because I lived in an apartment they were unable to deliver.

    I don't live in an apartment.

    I tried to contact apple express MULTIPLE times to no avail to advise them that they are delivering to the wrong address. They did not respond. I am still waiting for the package* ***** *** ******** *** ****** **** ****** ** *** ******** ** ********* ** *** ***** ********

    Business Response

    Date: 25/10/2024

    Hello,

    Without the tracking number or delivery details I am unable to comment on why your delivery was marked as undeliverable.

    *** ********** **** * ******* *** ****** **** ******** ** **********

    Please contact us at ************************** and a Customer Service Agent will look into this for you. 

    You can find additional assistance on our website by tracking your order at **********************

    Thank you.

     

     

    Customer Answer

    Date: 25/10/2024



    Complaint: ********



    I am rejecting this response because I provided the tracking number. 

    It is *************.



    Sincerely,



    ***** ******

    Business Response

    Date: 25/10/2024

    *****,

    You live in a townhouse complex and it appears the driver could not find **** ***.

    Our Customer Service Team is actively working on having your delivery reattempted.

    * ******* *** **** *** ***** ** ****** **** ** ******* **** ** *** ******* ** ******* *** **** **** **********

    If you need additional information, please contact us at ************************* or by phone at ###-###-####.

    *******

     

    Customer Answer

    Date: 25/10/2024



    Complaint: ********



    I am rejecting this response because: my package has not yet been delivered. 

    When you Google our address, Google maps shows the front of our home and an overhead map view. We are on a Main Street. Our unit number *** is visible on the front of our home and the back above the garage. 

    I will accept your response when my package is delivered. 



    Sincerely,



    ***** ******

  • Initial Complaint

    Date:24/02/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ********** item ordered, after entering into Canada was passed onto this courier called Apple Express. Absolutely appalling customer service, *** *** ****** ** ********. Driver is claiming that they can't find my address when it's on a major road (********** ******). ****** ***** ** **** ***** *** *** *** *** ******* ****** ** *** **********

    Business Response

    Date: 02/04/2024

    Hello, sorry you had an issue with this delivery. Assistance can be had by tracking your package at track.appleexpress.com this page also provides FAQ's and e-mail or phone contact options for immediate assistance.

     

    Thank you.

  • Initial Complaint

    Date:11/12/2023

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order with a third party, who said the order would be delivered on a Tuesday. Apple Express attempted to deliver on a Monday when we are closed. They texted for a buzzer number and I replied, requesting they deliver the next day as promised.

    Instead, they ignored my message and updated the tracking to say "Business Closed, parcel being returned to sender"

    Why would they ignore all messaging and not attempt to deliver when we are open?

    The shipper sent another package with extra notes to not deliver on Mondays when we are closed.

    Apple Express just sent tracking saying the package will arrive Monday. AGAIN.

    Clearly Apple Express have no idea how to read or complete deliveries. I've requested an order cancellation and refund from the shipper until they start using a normal delivery service.

    Business Response

    Date: 04/01/2024

    Hello,

    The service level requested by the shipper is not date specific. We perform deliveries the business day following receipt from the shipper.

    We are enhancing our last mile e-commerce services to allow specific delivery days, but that is currently not an option for this service level.

    In the future, assistance can be provided by connecting with us through our web site that provides an inquiry form, e-mail address and phone number.

    Our apologies for this but again, this is the service level requested by the shipper.

Apple Express is NOT a BBB Accredited Business.

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