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Business Profile

Mattresses

Sleep Country Canada

This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Sleep Country Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep Country Canada has 147 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 119 Customer Reviews

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    Review Details

    • Satadru M

      Date: 01/06/2024

      Horrible experience. Inspite of real problem, my warranty denied due to stains where there is no stains in the matress. I shared all the photos. I will optimise and make viral of my reviews . The upper layer is separated and is having a hump. I am also putting this to consumer grievance cell. Thanks. ******* ** ***********

      Sleep Country Canada

      Date: 10/06/2024

      Hi *******,
      Hope you are well. We are sorry to hear that you were not pleased with our warranty claims process. The warranty is provided by the manufacturer ***** and they do have certain guidelines that need to be met in order to be eligible for warranty replacement. One of the things on the criteria is that the mattress should be free of stains, rips and tears. If your mattress does not have any stains, please email us a picture showing the full surface of the mattress in good lighting to re-assess your claim. You can email us at **@********************.ca with your customer#********* in the subject line. We will review the pictures and get back to you.
      Regards

    • Michael S

      Date: 28/05/2024

      **** **** *** during a warrenty exchange make u take picture after picture and still deny that u took the right picture or that you didnt take the picture on the 3rd Tue of the month during a solar eclipse while standing on your head

      Sleep Country Canada

      Date: 10/06/2024

      Hi *******,
      We are sorry to hear that you had some issues with our warranty claims process. The warranty is provided by the manufacturer of the product and they do require certain types of pictures in order for us to properly assess your claim. Our records show that you were approved for the defective mattress and the exchange has been scheduled to take place on June 15th. Please contact us directly at ###-###-#### if you have any further questions.

    • Robert P

      Date: 28/05/2024

      Silvino was incredibly helpful. Help me choose just the right bed. Warm friendly service. Sleep Country Canada on Granville Street is my go-to store for all my bed and bedding needs

      Sleep Country Canada

      Date: 21/01/2025

      Hi *******,
      Hope you are well. Thank you for your feedback. We are glad to hear that you had a positive experience.
      Regards

    • Aaron N

      Date: 19/05/2024

      We had the very best buying experience with Judi R. She was working with two other sets of clients when we walked into the store. While she expertly serviced their needs, she also was able provide us with the information we needed to make a decision. When it came time to figure out billing, she was creative in making certain we received every discount available to us. This amazing person is your greatest asset. We have purchased from Sleep Countey twice before and at no time did we receive this kind of attention and appreciation for our bottom line. We will be back and we will be telling all of our friends.

      Sleep Country Canada

      Date: 27/05/2024

      Hi *****,
      We are glad to hear that your shopping experience with Sleep Country was a positive one. We appreciate your feedback and will definitely pass it along to Judi's manager. Thank you again for shopping with us.
      Regards
      Ray

    • Shannon B.

      Date: 16/05/2024

      After about 1 year our expensive mattress is sagging. Have sent numerous emails and pictures only to be told need better pictures. So we sent more and were told the will advise when they have an update. Never heard so I sent another email asking to be told we would have to open another case. Which we did sent in pictures told again they would get back to us bet again I had to ask. Then told needed more pictures to which I said can you not send someone over to take the pictures needed. But I was told they gave me the information that I needed for the picture. So we sent another set of pictures. I waited another week or so for them to let us know the outcome. But again I had to ask because no one ever follows up. So I was told again today that I need to open another claim and suddenly for a $50.00 fee they will send someone to take pictures. Absolutely no customer service what so ever. We will never ever buy anything from sleep country *** **** ****** ****** *** ******** ******* ****** ***** ****** ** ** ************** **** **** **** **** ***** *** ***** **** **** ***** ****

      Sleep Country Canada

      Date: 27/05/2024

      Hi *******,
      We are sorry to hear that weren't happy with our warranty claims process. The warranty is provided by the manufacturer and they do require specific pictures in order for us to process the claim. If the customer is having trouble providing the pictures required, we do work with an independent inspection company where a technician is sent to your home to inspect the mattress. Unfortunately this service is not covered under warranty and there is a charge of $50 plus taxes. If you need assistance with sending proper pictures, please contact our customer service team at ###-###-#### and one of our associates can guide you.
      Regards
      Ray

    • J. B.

      Date: 13/05/2024

      ** ******* *** I purchased a new mattress from Sleep Country after purchasing our last mattress from them and loving it. The new mattress we purchased was so hard that we were both waking up with joint and back pain. We exchanged the mattress with one that was supposed to be more in line with our original one. (The manufacturer no longer makes the same mattress as our original.) We purchased a returned mattress because it was offered at a discounted price, and we were assured that we would love this mattress as much as we loved our original one. This mattress is no better. I am currently sleeping in our guest room because of the pain that this mattress causes me. When I spoke with the sales person who sold us the bed, he suggested walking/jumping on the bed. When I called Customer Service, I was informed that this mattress was a final sale as it was a used mattress. We were not informed of this, nor was it documented on our receipt.

      Sleep Country Canada

      Date: 27/05/2024

      Hi *****,
      Hope you are doing well. We are sorry to hear that you are not comfortable on your mattress. The mattress you currently have is a final sale item as it was sold at a discounted price. If the mattress is too firm, we can ship out a mattress topper at no charge. Please email me directly at *******.*******@************.ca with your customer# in the subject line and we can go over some options.
      Regards
      Ray

      J. B.

      Date: 16/06/2024

      We were forced to purchase a 3 inch thick mattress topper from another store because the mattress that we purchased from Sleep Country caused both my husband I so much back pain. The only way Sleep Country is going to retictify our problem is to accept the bed as a return with a 15% restocking fee.

    • Irina B

      Date: 07/05/2024

      ********* ****** ********* Mattress
      Bought this mattress on April 18th, 2024
      As per Sleep Country Website description: "Pressure point relief: Wool and hollo fibre layer with gel foam provide relief on common pressure points. Soft cushioning: Plush Foam provides conforming comfort."
      After the first night I had aching and stiffness all over my body. It did not contour to the hips and shoulders and lower back after 21 days required for exchanges. Plush foam does not help to relieve pressure. Very uncomfortable mattress for side/front sleepers. **** ******** 

      Sleep Country Canada

      Date: 27/05/2024

      Hi *****,
      Thank you for your feedback. We are sorry to hear that your mattress was not comfortable. Our records indicate that an exchange was completed for you on May 25th. We hope your new mattress is working out for you. Please feel free to contact our customer service team at ###-###-#### if you have any questions.
      Regards
      Ray

    • Rebecca D

      Date: 23/04/2024

      Terrible customer service. Received an email regarding my delivery and the window is 15 to 45 minutes. I came here 15 minutes before the delivery window and after waiting for an hour, my delivery window was changed to another 3 hour delay. I am sitting on the floor, no food, no water, no chair. Agent initial DOD, she did not try to help me, she won’t tell me her name, she talks over me many times despite asking her to stop. She hang up on me. I tried calling back three times and the first 2 times I got Hang up again right after picking up. Your service lady was not empathic that a lady has to wait maybe up to 5 hours **** ***** ******** ** ****** ******* ** *** ****** ** * ***** ******* *** ****** ******* **** **** ***** * **** ******** ** **** **** *********** ** ******** ** ******** ** ********** ***** * **** **** **** ***** ********

      Sleep Country Canada

      Date: 27/05/2024

      Hi *******,
      We are sorry to hear about your delivery and customer service experience. Your feedback is important to us and we will follow up with the associates in question for coaching and training purposes. Our records indicate that you delivery window was from 5 to 9 pm and we apologize if you didn't receive your delivery within the given delivery window. We can offer a $75 Sleep Country gift card for your troubles. Please contact our customer service team at ###-###-#### to claim your gift card.
      Regards

    • Guillermo A

      Date: 22/04/2024

      * **** *** ***** about the customer service and sales techniques that Sleep Country has in place, I recently bought an expensive mattress with the guidance of a vendor who claimed to know a lot about these products but I think he persuaded me to buy something **** ** *** **** *** ** **** ** ********* the biggest mistake I've made recently.
      The mattress is way too firm and because he advised me to buy a secondhand mattress at a discounted price, I followed him thinking that he recommended the best option for my needs.
      Like I said before, big mistake ******** *** *********  Now I have a mattress that is not good for me and I have to buy another one because Sleep Country can't or doesn't want to do anything for me even though I am willing to pay the price and fees related to an exchange, I am not asking for returning the item is an exchange for a mattress that can help me to get a sleep. I have spoken with three people and escalated to the management team but they keep saying they are sorry to hear about my sleeping issues but are not willing to cooperate with an old customer *** *** ******** ********* ** ******* ** ***** *********, that is the way they say Thank you for your business but I can't exchange the product they sold me.
      I am very disappointed in the brand **** ****** * ********* ** ** ** *** ** ***** ***** ******* and expended a lot of money for the ******** Firm Mattress.
      No Happy At All.

      Sleep Country Canada

      Date: 26/04/2024

      Hi *********,
      Hope you are doing well, we are sorry to hear that you are having trouble with your mattress. Unfortunately certified exchange model mattresses are final sale items and we aren't about to offer our 100 nights of comfort guarantee on these items since they are already heavily discounted. Our records indicate that we offered a 50% discount voucher towards a new purchase. Please visit a store for assistance.
      Regards

    • Lauren O

      Date: 22/04/2024

      My experience shopping at Sleep Country was wonderful. I went to the Stevenson location in Oshawa and Scott the salesperson was awesome. I tried several beds to see which one was the best for me and Scott was very patient. He was not over- or under-bearing and he tried to get us the best discounts that the store could offer. We went one day to choose the mattress, box spring, and head board, and went back another day to confirm that the choice was the same. Scott was very genuine and personable, and I would 100% recommend shopping at this location. The experience could not have been better.

      Sleep Country Canada

      Date: 26/04/2024

      Hi ******,
      Thank you for your feedback. We are glad to hear that your experience was a pleasant one.
      Regards
      Ray

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