Business ProfileforSleep Country Canada

February 24/24 I purchased a mattress and platform bed frame from Sleep Country in St Thomas, ON for $4404.81. The mattress was delivered and within the week I noticed that I was sinking into the bed and not feeling like the mattress was supporting me. I waited the week because I though I was just getting adjusted to the new bed. I went to the store to talk to staff and was directed to the 1-888-sleep-88 phone number. I called and was placed on hold for 1.5 hours. I then attempted to use their chat section on their website and 6 different people (or more) quickly signed out once I started to type my concern. Finally someone called me (Julian C.) who argued with me that there was no possible way that the mattress could be defective and said it was a comfort issue. I then returned to the store to talk to Sheldon who was going to contact someone in head office to get me a "straight exchange". After some running around the "exchange" happened yesterday. This mattress is just as defective as the last one, possibly worse. I witnessed and captured on my home camera system where the issues have been happening. I watched one the drivers bending the mattress off the end of the truck to get it out of the truck, carried it on his head by himself, and then dropped it on it's side and then it fell flat into my driveway. When the old mattress (one on bed that was being exchanged) was lifted, the corner was crunched in, looked like some water damage, and under the cloth of the underside there was a round, deep indentation along with a bunch of areas around the mattress that showed separation on the inside of the mattress where you could feel the layers of foam or other materials. I had told them I had sunk into the mattress when I sat on it. They only care that it's 17 inches thick without anyone sitting on it. I sat on it, and it went to 7 inches and inconsistent in support throughout. This "new" mattress is worse for sinking and support. The store wants to call me this Friday..