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Business Profile

Mattresses

Sleep Country Canada

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Mattresses.

Reviews

This profile includes reviews for Sleep Country Canada's headquarters and its corporate-owned locations. To view all corporate locations, see

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Sleep Country Canada has 147 locations, listed below.

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    Customer Review Ratings

    1.3

    Average of 120 Customer Reviews

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    Review Details

    • Patricia M

      Date: 04/11/2022

      I purchased a mattress and box spring in August, 2022 and deposited $100.
      Then ****** ****** offered a promotion to receive $125.00
      The salesperson, when I presented the promotion...instead of making a new bill, sent the request for a refund to head office,
      I paid the full balance and the mattress was delivered. But it's now November and after Checking in at Chatham store at least 5 times and calling customer service and talking to 4 different agents.....NO RESPONSE. I call this a RUNAROUND. I demand a response and my refund.
      ******** ******

      Sleep Country Canada

      Date: 31/01/2023

      Hi ********,
      We are sorry to hear that you are having issues with getting your refund. I will review your account and contact your directly tomorrow. We apologize for any inconvenience and hope to get this matter resolved as quickly as possible.
      Regards

    • Julianna S

      Date: 29/10/2022

      I purchased a dog bed on line that when you take it out of the plastic bag the bed expands. The dog bed is too high for my toy Poms. I can’t return it because I was told I took the bed out of the plastic bag. Do they not realize that a person needs to see how much it expands. Sleep Country near me does not sell dog beds in store so you can’t even see one before you buy. They should at least carry one dog bed for viewing. So now I’m out $100 for a bed that is no good. Not a happy customer when I have purchased a number of items from my area store.

    • Tina B

      Date: 19/10/2022

      My mattress sank in the middle after only a year but Sleep Country says its "normal?" And they don't exchange for normal wear and tear.
      I've NEVER had a mattress sink in the middle like this. I bought this new one because my previous mattress was 20+ years old but it never sagged!! This is nuts!

      Sleep Country Canada

      Date: 20/12/2022

      Hi ****,
      Hope you are doing well. We are sorry to hear that you are having trouble with your mattress. We do have a warranty claims process where we work closely with the manufacturer to determine if a mattress is eligible for replacement under warranty. I will have someone from our team contact you directly to open a claim.
      Regards

    • Drew

      Date: 18/10/2022

      *** ***** ******* ******** ** * ***** they say on the website that if not satisfied you can upgrade you mattress within 100 days and pay a fee plus any difference between the retail price of the new mattress and the retail price of the returned mattress but its not and by the time they are done you end up paying more than the retail price of the new mattress.

      Sleep Country Canada

      Date: 15/12/2022

      Hi ****,
      Hope you are doing well. We are sorry to hear that you were not happy with our comfort guarantee program. Our records indicate the exchange was completed on November 5th. The mattress you got in exchange (***** ***) is a more expensive mattress than what you initially purchased ****** *****). The full retail price of the ***** *** is $999 before taxes but is listed on our website for $979.00. Our sales team dropped the price to $832.15 on your exchange. The initial purchase for the ***** ***** was also lowered from $599 to $520. There is a comfort exchange fee of $65 charged. The difference you paid is because the ***** *** is a higher quality mattress.
      Regards
      Ray

      Drew

      Date: 19/12/2022

      Yeah, but that was not what your online guys offered, they wanted full retail for the new mattress minus what I paid for the original mattress plus the exchange fee and charged me 601 I cancelled the exchange and got my 601 back and went to the store and they gave me the sale price on the new mattress so it only cost me 432 for the exchange. Had your online guys done the same I may have bought the *********** I bought from ****** from you also and wouldn't have told a couple of our camping friends to go to ****** for new mattresses for their campers as well. Although it worked out in the end the whole process has left a bad taste in my mouth and we will never have dealing with sleep country again.

    • Blain M

      Date: 14/10/2022

      Just bought a bed from sleep country at South Edmonton common in Edmonton AB. Sales people are pushy and let you leave unsatisfied. Ended up leaving the store with a bed a didn't really want due to the fact I was not approved for high enough financing. The delivery was an absolute nightmare. They never called with a time window and then showed up at the front door whenever they felt convenient for them. We were not home so they put a king mattress in kitchen on the floor. So when I got home I had to carry this mattress up the stairs by myself. Very ************** considering you spend 3500 on a bed and accessories. ** **** ******** ****** *** ****

      Sleep Country Canada

      Date: 12/12/2022

      Hi *****,
      Hope you are doing well. We are very sorry to hear about your sales/delivery experience with Sleep Country. You still are within the 100 nights of comfort guarantee meaning that we can exchange your mattress if you aren't satisfied. Please visit a store for more information. As per the delivery issue, the expectation is that the team should be calling our clients with a 3 hour window in the morning of delivery. Someone over the age of 18 has to be home to accept delivery and our team is required to deliver to the appropriate room unless instructed by someone in the house. Please email me directly if you have any further questions.
      Regards
      Ray

    • Luisa D

      Date: 14/10/2022

      I bought 2 sets of sheets for my son’s twin bed. Sheets were supposed to be sateen. When I received the sheets they were not what I expected.
      I returned the sets to the store on Oct 1st and return was processed. It is now Oct 14 and I have still not received my credit back to my **** This is the second time I have had issues with this company and will not buy from them again.

      Sleep Country Canada

      Date: 12/12/2022

      Hi *****,
      Hope you are doing well and keeping safe. We are sorry to hear about your refund issue. Our records indicate that the refund was completed on October 20th for $81.30. Please review your credit card statement as the credit should be on your statement. Please email me directly if you still don't see the credit.
      Regards

    • Katy M

      Date: 13/10/2022

      ** *** **** ***** **** ***** ******** I bought a pillow two months ago, returned pillow after 2 days and have yet to receive my refund. After 7 phone calls to follow up, being hung up on twice by employees, they can’t find the pillow after one of their employees signed for it and absolutely refuse to refund me.
      ** *** ***** **** ***** *******.
      Awful customer service, false promises *** **** ***** *****

      Sleep Country Canada

      Date: 12/12/2022

      Hi ****,
      Hope you are doing well. I am very sorry to hear about your experience with Sleep Country. I will email you directly and see how we can resolve this issue. Your feedback is very important to us and we will try our best to provide a solution.
      Regards
      Ray

    • Ted Q

      Date: 11/10/2022

      ***** ******* ** ******* ***** ** * ******** ******** ***** *** **** ***** *******. They get your money, deliver a wrong product, promises to correct but never deliver. Sean is the name of salesperson. ***** ******. THIS EXPERIENCE IS A NIGHTMARE. Ted

    • Ken W

      Date: 06/10/2022

      Worst customer service experience ever. If you can get through, they promise one thing and do something different. Or, one customer service rep guarantees the next step to take and the following day another customer service rep saiz no, you can't do it that way. Then the promised a refund and in writing states up to 10 days. It has now been 16 days and when I call in, they say approved for processing today, but will be another 3-5 business days depending on the card carrier. ** ***** *** * ****** **** **** * ***** **** ** **** * ***** *******

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