Reviews

This profile includes reviews for Sleep Country Canada's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Sleep Country Canada has 147 locations, listed below.

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  Sleep Country Canada

  7920 Airport Rd Brampton, ON L6T 4N8

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  Sleep Country Canada

  3057 Dufferin St. North York, ON M6B 3T8

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  Sleep Country Canada

  750 College St Toronto, ON M4G 1B4

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  Sleep Country Canada

  50 Coventry Rd Brampton, ON L6T 5P9

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  Sleep Country Canada

  685 Fischer Hallman Rd, Unit N Kitchener, ON N2E 4E9

Review Details

• Review fromAlia E

  Date: 03/04/2023

  1 star
  Their mattress covers are terrible! We have purchased 3 of them, one for my bed akd one for each of my kids. My daughter had a small pee on her bed and it leaked right through. My son was sick on his bed, same thing. They protect the mattress from absolutely nothing and we have wasted hundreds.

  Sleep Country Canada

  Date: 28/06/2023

  Hi ****,
  Hope you are doing well. We are sorry to hear that you are having issues with your mattress covers. If you had purchased a mattress protector along with the purchase of the mattress, there should be warranty in case if the mattress protector fails. In order to have your account reviewed and to start a claim, please call our customer service line at ************** and one of our associates will assist you. We apologize for any inconvenience and hope to resolve the issue as quickly as possible.
  Regards
  Ray 

• Review fromEvlyn S

  Date: 01/04/2023

  1 star
  ** **** ** * ****** ****** ******* ** ******** ****** *********** ****** * ***** ***** I am sorry to give a terrible review because parts of my experience were positive but the negative has far outweighed the positive. About a month ago we purchased two adjustable bed bases and a headboard from our local store. The sales staff was helpful and the bases arrived promptly. So far happy customer. However the headboard was delayed and when it was finally delivered we were told it could not be attached because two right legs had been attached to the headboard. This was pretty apparent visually so I had to wonder what kind of quality control was in place. Another installation was scheduled for a week later and when the installers arrived they opened the package with the new legs- and announced they could not install because again the legs were incorrect. At this point my bedroom had been in disarray for about a month and I was just anxious to get our bed put together. I called the store to speak to the Manager but was told there was no manager but customer service would contact us. They didn’t. I got in touch with our sales rep and finally customer service got in touch. They said we would need a replacement headboard and that would be a week. I was concerned about a further delay and asked to speak to a supervisor. I was told they were not on the phone system and I couldn’t be transferred. At this point my bed is still not put together. My major concern is that no one seems to take responsibility for quality of product and service. The store transfers the issue to customer service, who say there is nothing they can do about the delay. Who inspects the product at the warehouse? Who checks the delivery to make sure it is not damaged? And who offers an apology and/ or some compensation for delays, terrible product and inferior service? Apparently no one.

  Sleep Country Canada

  Date: 28/06/2023

  Hi *****,
  Hope you are well. We are very sorry to hear about your experience with Sleep Country. We understand your frustration and would like to resolve the issue if its still outstanding. The products are packaged and sealed by the manufacturer and the product is unpackaged at the time of delivery. Sleep Country is a retailer but the manufacturer varies depending on the product. Our records indicate that a service call was completed on April 16th. Please email me directly if the issue has not been fixed yet. I can be reached at ***************@************.ca. We apologize for the lack of follow up and any inconvenience this issue may have caused. If you do send an email, please include your customer#********** in the subject line.
  Regards

• Review fromMike B

  Date: 27/03/2023

  1 star
  Wish i had checked here sooner. Seems poor customer service is the one thing Sleep Country is good at. Purchased a bed frame online and it arrived in two days. Perfect! Missing parts required to set the frame up so got on the online chat and suffered through 45 minutes of 'help'. Parts on the way. Since then, no parts and 5 weekly emails to find out what is going on. Same answer that parts are being shipped. Its been almost six weeks. Last email 8 days ago mentioned management is looking into it. Nothing..... We purchased a mattress a few months ago that was also a lukewarm experience at best. Feeling very much like we have been duped and would have been better off supporting a local furniture store who actually deserves our business.

  Sleep Country Canada

  Date: 28/06/2023

  Hi ****,
  Hope you are well. We are sorry to hear about your customer service experience with us. We do apologize for the time it has taken to rectify this issue. Can you please email me directly to advise if the missing parts still haven't been shipped to you. I can be reached at ***************@***************. Please include your customer#*********** in the subject line. We hope to get this matter resolved for you as quickly as possible.
  Regards
  Ray

• Review fromHoda M

  Date: 25/02/2023

  1 star
  My mattress sagged after 6 months, I spent more than $1500 on a ***** 2500 queen size mattress, Order number : ************ that's not a small amount for a mattress and I only had to buy this mattress because of my back pain. It became terribly soft over time and sinks in a lot, now my back is worse than before and I've been sleeping on the floor for several months, what's more interesting is that I can't even leave a review for the mattress I bought that other people who have back pain problems can use this mattress. ***** **** the customer service is not friendly at all, *** **** * **** **** * **** * ********** *** * ***** **** * ******* ** *** ******** *** * **** ****** they said I have to pay $50 plus tax for someone to come and take a picture, ****** ***** *** **** **** ****.

  Sleep Country Canada

  Date: 02/06/2023

  Hi ****,
  Hope you are doing well. We are sorry to hear that you are experiencing issues with your mattress. We are also sorry to hear about your back problems. The warranty for your mattress is provided by the manufacturer ***** and they have certain guidelines that need to be met before an authorization is provided for warranty replacement. Body impression or sag has to be 1 inch or more and as per the pictures you provided, its less than a 1/4 inch impression. We did provide you with the option for in home inspection and offered the waive the fee as well but you had declined the offer and proceeded with providing pictures through our online claims process. It seems to be a comfort issue at this point and unfortunately we are already pass the 100 nights of comfort guarantee since the purchase was made in 2021. If the body impression increases in the next few months, we can open another claim or we can assist with special pricing towards a new purchase. Please call us at ###-###-#### regarding discount voucher for special pricing.
  Regards
  Ray

• Review fromJerry F

  Date: 21/02/2023

  1 star
  My wife and I are seniors we bought a mattress in March 2022 from Sleep County Sherwood Park for $2,000. After three months we noticed that where we slept there were body indents and the mattress had sagged in those areas about 1 inch. When the bed was made you can/could see the imprints of where we slept. We contacted Sleep County and they advised we would have to measure the mattress and submit photos. The task was more than a 75 year old could do so they recommended we have one of their techs come out for $49.00 and they would do it. We had this done in Dec of 2022 and when we heard nothing we called in Jan and were told that the mattress manufacturer would only replace the mattress if the indents were two inches and our were only one. We explained that both of us are now waking stiff and sore and believe it is from the mattress. Nothing has been done by sleep country, they don't care about seniors or warranties for their beds which is obvious. I wish I had read other reviews on line * ***** ***** ********* ** *** ******* ******** ******* **** ***** ******* * ***** ********

  Sleep Country Canada

  Date: 02/06/2023

  Hi *****,
  Hope you are doing well. We are sorry to hear that you are having issues with your mattress. We also apologize for the delay in follow up after the inspection was completed. The warranty is provided from the manufacturer (*****) and they do have certain guidelines that need to be met before a mattress is eligible for warranty replacement. For indentations or body impressions, they require 1.5 inches or more in measurement. The inspection report is 1 inch impression both on right and left side. This is considered normal wear as all mattresses conform to different sleeping patterns and have a certain amount of body impression. If the body impression increases closer to 1.5 inches, we can reopen a claim. It is considered a comfort issue at the point rather than a warrant concern. If you like we can offer you a discounted pricing towards another mattress. I would suggest opening another claim if body impression increases.
  Regards
  Ray
  Regards

• Review fromChris B

  Date: 12/02/2023

  1 star
  Been provided 3 delivery dates over two weeks. No delivery happened even after customer service manager promised stock was committed and delivery date set. $4500 later no mattresses. Customer service is garbage . They used to be good 20 years ago. Still waiting for delivery. I have called 12 times over two weeks. Do your job for the money you've made on the sale. Ridiculous

  Sleep Country Canada

  Date: 25/05/2023

  Hi *****,
  Hope you are doing well. We are very sorry to hear about your customer service experience with Sleep Country and we sincerely apologize for the delivery delays. Our records indicate that the delivery was completed on February 15, 2023. We hope any outstanding issues have been resolved. If you have any questions or any issues that needs to be discussed, please email me directly at ***************@************.ca with your customer id ******* in the subject line.
  Best Regards
  Ray

• Review fromJulie C

  Date: 10/02/2023

  1 star
  Purchased the ****** body pillow based on the website details and advertisement. Purchased this online on December 26, 2022 for $129. So disappointed when the pillow arrived and it looked nothing like what was advertised. I removed it from packaging and It did not puff up and is flat and useless as a body pillow. I was refused an exchange or refund as them item had been opened. I am not sure how you are supposed to check quality of product without opening the bag. After I left a poor review I was offered a $50 for a pillow I paid $129 for. I would like a full refund for the defective product that was not as advertised and is useless to me and sending me a $50 gift card you can’t use online does not resolve my issue with the product. I would like a full refund.

  Sleep Country Canada

  Date: 25/05/2023

  Hi *****,
  We are sorry to hear that you weren't satisfied with your pillow purchase. We understand your frustration and would like to offer you a gift card in the full amount of your purchase price. We already issue a $50 gift card and I can increase the amount to an additional $73.90 for a total of $123.90 which is what you paid for your pillow. Unfortunately we do not offer refunds. If you agree to the gift card option, please email me directly at ***************@************.ca with your customer#***********. Gift cards can't be redeemed online but you can definitely visit a store to purchase another body pillow and you can keep the one you already have.
  Regards
  Ray

• Review fromCarly H.

  Date: 06/02/2023

  1 star
  Purchased a tempur pedic bed base. It broke within the month. Have been trying to get it serviced for over 2 months now to no avail. Customer service at sleep country refuses to let me speak to a manager because they say it’s the manufacturers problem yet the manufacturer doesn’t contact their customers in a timely fashion. Has been so stressful and time consuming for me. Wish I never bought from them!!

  Sleep Country Canada

  Date: 25/05/2023

  Hi *****,
  Hope you are well. Sorry for the delay in our response and we also apologize for the lack of follow up from the manufacturer. Our records indicate an exchange for your adjustable base was completed on February 16 2023. We hope this issue is now resolved. If you have any questions, please contact our customer service line at ###-###-####.

• Review fromBrenda G

  Date: 05/02/2023

  1 star
  Have been unsuccessful in receiving ************* *********** mattress replacement thru my 10 year warranty. Have supplied every picture and measurement requested by numerous representatives. Lifting and moving the heavy mattress has been unnecessary and caused muscle strain. One owner, mattress in waterbed fully supported frame, never been moved, waterproof mattress cover. Two normal size people sleeping on it. It also has had a 1 1/2” memory foam pad on top for last two years thru Covid to make it useable. They look for visible 3/4” sag, which is not how memory foam works. It looses its ability to support weight, but does slowly resume its shape when weight is removed. This is how they void your warranty. Supplied photo of sags right after laying on bed, but they won’t accept the measurement. Placed a 40lb. Water jug on bed to show sagged areas and areas where mattress still is supportive. Still no warranty.. The last suggestion was to have a rep come to my home and visually look at the mattress without touching or laying on it? I only checked for warranty after a friend had received warranty for a memory foam mattress she purchased at ******. She couldn’t believe that Sleep Country or ************** wouldn’t honor warranty. Ten or more years warranty just a sales gimmick. Purchase a more cost effective mattress and replace it when it breaks down.

  Sleep Country Canada

  Date: 25/05/2023

  Hi ******,
  Hope you are well. We are sorry to hear that you are having issues with your mattress. The warranty for your mattress is provided by the manufacturer of the product (***********) and they do require that certain guidelines are met before warranty replacement is authorized. The require 0.75 inches body impression and according to the recent in home inspection the body impression on your mattress was 0.25 inches which unfortunately isn't eligible for replacement under warranty. Softening of the mattress over years of usage is normal wear and is considered a comfort issue rather then a warranty concern. At this point, we can assist you with special pricing towards another mattress if you are interested. You can email me directly at ***************@************.ca.
  Regards
  Ray

• Review fromSteve G

  Date: 04/02/2023

  5 stars
  We had a warranty problem with our mattress Sleep Country was easy to deal with and we supplied photos as requested and our warranty was approved in a very timely manner.
  We received a new mattress and they removed the old one. We were very pleased with their service

  Sleep Country Canada

  Date: 25/05/2023

  Hi *****,
  Thank you for your positive comments and we at Sleep Country definitely appreciate your feedback. We are glad to hear that you were pleased with our service.
  Best Regards
  Ray