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Business Profile

Auto Brokers

Carevo Auto Solutions

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 25 total complaints in the last 3 years.
  • 11 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:21/10/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a 2015 Ford Fusion from carevo auto on August 3rd. When they delivered the car my husband drove it and right away realized that the front brakes needed replacement. This vehicle was “inspected “in Nova Scotia. Went to put gas in it and after the car would not start. Every time we gases it up it would not start. Eventually they did replace the parts that were gone. I wanted a full inspection done because the car couldn’t have been inspected but they refused. My radio didn’t work from the day I got it and they were supposed to replace it. They wouldn’t pay to have diagnosis done to see what was gone. So they just decided to sent the part that was “gone”. They sent me the wrong part. Contacted them and was told he had ordered the right part on sept 30th. Got a message on Friday saying the part was shipped to me. Didn’t receive it so I contacted them again. After 2days he messaged me back saying it was not my part that they received. So apparently my part was just ordered and shipped on Wednesday the 19th of October. I have been told lie after lie from them. It took several attempts for them to agree to fix the brakes and replace the purge valve. I want a few inspection done because nobody knows what else is gone. I want them to pay for a full inspection and fix (if needed) whatever needs to be fixed

    Customer Answer

    Date: 21/10/2022

    We were sold a vehicle that was suppose to be inspected but wasn’t.  

    Business Response

    Date: 07/11/2022

    I have reached out to the customer and I am currently working on a resolution!

    Thanks,

    ******* **** | SALES MANAGER 

    CAREVO AUTO SOLUTIONS

Carevo Auto Solutions is NOT a BBB Accredited Business.

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