Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:16/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed the vehicle inspection in NL province and their NS dealer sold me dangerous vehicle

  Business Response

  Date: 16/07/2025

  This vehicle was delivered to the customer on March 19th 2025. It had a valid inspection on the vehicle, the total invoice for the safety inspection was $3,833.27. The customer failed to register her vehicle before her inspection had passed 30 days and had to get a new inspection. The customer was in possession of the vehicle for near 3 months before she sent us the quote for $3000+. We delivered the vehicle with a valid inspection, and there is no way to know how she treated the vehicle while it was in her possession. CarEvo will not be covering this bill. 

  MP

• Initial Complaint

  Date:23/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m reaching out in hopes that someone can assist me with an issue I’m currently facing with a dealership that sold me a vehicle with undisclosed pre-existing damage.
  
  When I first contacted them about trading in the vehicle due to problems I was experiencing, they were very quick to respond. However, now that I’ve requested they cover the cost of the repairs—issues that were clearly present when the vehicle was sold to me—they have stopped replying to my emails entirely.
  
  At the time of purchase, I was assured via text message that the vehicle had passed inspection and had no mechanical problems. I still have these messages as proof. Recently, when I brought the vehicle in for a routine oil change, the mechanic pointed out several serious issues—one of which will be quite costly to repair. According to the mechanic, these issues would have existed at the time the vehicle was sold to me.
  
  I’m very stressed and feel misled. I believe I was sold a vehicle without full disclosure, and now I’m left to deal with the financial and emotional burden.
  
  I’m seeking guidance on what steps I can take to resolve this issue, or if there are any services or legal options available to me in this situation.
  
  I got the car back in October and then became unemployed, so my car sat in driveway mostly all winter and could barely afford gas so the mechanic said there is no way these issued happened while under my ownership. I only just got my first oil change two weeks ago.
  
  Included invoice for the differential. That's what the shop noticed first, the part alone is about $5000- my warranty covers that. But then I took it back in and they discovered many more problems id like the care company to fix since they sold me a car with many issues. Ive attached a screenshot as well from my salesman telling me the car was inspected before I got it.

  Business Response

  Date: 23/05/2025

  This vehicle has been in the possession of the customer for 8 months. There is no way that we, or the mechanic, can speak to how the vehicle was taken care of while it was in the customers possession. We do not take care of issues 8 months after sale that is what warranty is for.

  Cheers,

  MP

• Initial Complaint

  Date:29/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 25 2025
  I signed documents for a vehicle with Carevo auto solutions and now they won’t deliver the vehicle

  Business Response

  Date: 31/03/2025

  I am planning on reaching out to this customer today! In a nut shell this customer was approved through ******** and then after a second review of her file they withdrew her approval. It is for this exact reason ******** tells all dealers to make sure the deal is booked before delivery because approvals are subject to change at anytime. To my knowledge this has been explained to the customer by her sales rep. I will call to reiterate.

  Thanks,

  **

• Initial Complaint

  Date:25/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from Carevo on Feb 25, 2025. On the same day the check engine light came on so the truck was dropped to their mechanic and they paid for 6 of 8 coils to be replaced and all spark plugs. Then on March 10, 2025 my mechanic was able to take a look at the truck and noticed 4 missing/or broken off in the exhaust manifold. I notified Carevo right away as my mechanic said it will not pass a safety like that. Carevo refused to have the truck repaired. I confirmed with motor vehicle inspection office that the truck should not have passed safety with missing or broken bolts in the exhaust manifold. I also filled out Carevo's complaint form but no one contacted me. I spoke with a lawyer in contract law that also agrees the company should not have sold me the truck like that but encouraged me to tackle this myself with some guidance from him. Since having the vehicle I've found the following issues with it that were not disclosed
  Issues with the truck that were not disclosed found so far
  1. Check engine light (repaired)
  2. 4 bolts missing out the manifold
  3. Coolant resavoire empty indicating a leak somewhere
  4. Roof panel loose
  5. Paint not repaired in full as per my agreement with Carevo
  6. Scalloping brand new tires indicating an issue in the front end
  7. Hose running to firewall rotted.

  Business Response

  Date: 25/03/2025

  I spoke with the customer this morning and I am investigating the situation as we speak.

  Cheers

• Initial Complaint

  Date:11/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company last November 2024 or December. They are still contacting me. Although I've asked them to back off calling me.
  
  PLEASE NO MORE CONTACT INCLUDING PHONE, EMAIL, REGULAR MAIL. ETC.
  It is harassment.

  Business Response

  Date: 24/02/2025

  I have removed her from our database.

• Initial Complaint

  Date:21/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed this 2014 **** escape se from Carevo on September of 2023. Not even 2 months later the vehicles transmission needed to be rebuilt. Around 11 months later I had to bring my vehicle back in to the shop for what I thought was a simple alignment, it then turned into the mechanics telling me that my vehicle wasn't safe to drive and they didn't understand how it was even safety inspected, the amount of rust and damage accumulated on the rear frame could not have occurred in the 1 year I had the vehicle. Carevo purposely sold an suv that had a faulty transmission causing me to shoot forward in traffic poor acceleration and a rotted frame. I want them to repair the damages that they should have had fixed before they decided to drive the vehicle down to me. I now am paying for a vehicle that I cannot drive all because this company didn't properly safety inspect my vehicle or have there third party mechanics properly look at the vehicle.

  Business Response

  Date: 22/11/2024

  We deal in used vehicles, we buy them, we safety inspect them and we sell them to our customers. We cannot and will not be responsible for every issue involving the vehicle after sale for two simple reasons.

  1. We do not manufacture the vehicles so we can't be responsible for unforeseen or wear and tear items.

  2. After the delivery there is literally no way for us to be able ascertain the way the customer is driving and maintaining their vehicle. 

  This customer has a warranty and I have tried my best to help in any way I can but we are talking about a vehicle sold a year ago.

  Cheers.

  MP

  Customer Answer

  Date: 22/11/2024

   I am rejecting this response because:
  
  
  This Suv in question had problems from the jump. They delivered the vehicle to me at 11pm at night where it was impossible to look at and actually give a definitive read on how the vehicle drove. I literally drive this vehicle to work and back and that's it I have 15 kms to work 15 kms back on a highway. There is no way in any world that I could accumulate the amount of rust damage that was done to this frame in a year's time and that was from the mouth of a mechanic at a **** dealership not the little mom and pop garage you people sent the vehicle to for a safety. You people buy and sell used vehicles yes and it was 1 year after purchase but these issues were happening the entire time I owned it so that's clear indication that your mechanics passed the vehicle to get it out of your inventory and into my driveway. Not only that but my *********** vehicle purchased the same time has been in the shop on 6 separate occasions you people do not sell good vehicles and i deserve to have a vehicle that is safe for me to cart my family and me around in. I require the frame fixed and I will not stop until you either get me another vehicle or have the frame repaired.

  Customer Answer

  Date: 25/11/2024

   I am rejecting this response because:
  I'm a ** **** *** *** I do not race vehicles nor do I try to drive them out of there means i have a family that's the only reason I went to you people!  a 10 year old vehicle is fine I know plenty of people with older vehicles and the frame isn't **** well rotted out. I never said they did fake inspections *** I said they overlook things and just do the bare minimum for you people to get the sale. There is no ******* way I could accumulate the amount of rust damage that's on this vehicle from my daily commute 15 kms one way 15 kms the other way. The fact that you can sit there and try and bring up my credit and my income and use that as an excuse is just ludicrous. You people should be helping to repair the **** vehicle because it sat in your lot for however long before it was sold to me. This vehicle was literally sold to you people for pennies and you pushed it to me and instead of just doing your best to eat some of it your trying to push the blame on me I promise you I will not stop until you repair this vehicle. It's absolutely crazy that you sold 2 vehicles one to me one to ** ********** and her vehicle is in the same spot she had her **** front bumper held on by a ****** **** and your worker drove that down from ********* for her! And her vehicles a 2017 3 years older then mine. Her starters been gone since the beginning and she's been in contact with you people since she's had it in the shop more then she's driven it. You guys have a record of ****** vehicle sales you may have some good ones but you have alot of **** ones we will even mention the *********** brother his **** engine blew up your repaired it then the vehicle just stopped working completely. You people don't safety vehicles properly nor do you sell sound vehicles!

  Customer Answer

  Date: 26/11/2024

  Here is my proof of sale of the vehicle and a picture of the 12 month warranty they tried to scam me with. When I was speaking with M****** a finance manager after speaking with D**** about getting the vehicle I was supposed to receive a 2 year warranty but they forgot to give me it so m****** then told me that he would send the new documents to my home. Which he never did but you can see in the previous responses from this company that I do indeed still have warranty left on the vehicle because he admitted so. I should have a 2 year motor train warranty on this vehicle. These people showed up at 11pm at night to drop off the suv I couldn't even take it for a drive until the next morning and they were already gone back to *********. This vehicle has had so many issues since the start and the fact that they are trying to push the blame on me when I literally drive my vehicle to and from work daily and that's it is ridiculous I'm a ** **** *** man not a teenager I take care of my vehicle so I have one so i can provide for my family. I'm now paying 265 dollars every 2 **** weeks for a vehicle I cannot drive because the mechanic said it's literally not safe to drive. These people sold me a vehicle with a rotted frame and I need it fixed.

  Business Response

  Date: 09/12/2024

  I provided everything in my last response in regards to M** ***** and his vehicle including documentation at the time of delivery, a picture of him happily excepting his vehicle! Why are we starting this all again?

• Initial Complaint

  Date:13/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked care I if the car they are selling me had been in any kind of accident or anything they lied to me saying nope not nothing then sold me the car I found out after noticing big issue with the car it indeed had been in multiple accidents I brought it up to Carew I the procced to tell me they had a car fax the whole time even tho they told me there was no car fax on the car the car not fit for the road as every time it rains the inside of the car floods! Like almost need ****** arc to be able to sit in it I have a 3 month baby that’s why I bought the car I brought it up to them an they laugh at me an hung up pretty unprofessional

  Business Response

  Date: 14/10/2024

  This customer purchased back in July 0f 2023, over a year ago. The sales/finance team that sold the vehicle are no longer with us so it would be impossible for me to confirm the validity of Mr. ********** claims. I am doing what I can to dig a little deeper and see if there is anything I can find in regards to this situation! Typically if a customer asks for the ****** we send them a copy, we also have to let the bank know about accidents on vehicles in order to get it approved prior to delivery so I find it hard to believe that the customer was not notified.

  **

  Customer Answer

  Date: 15/10/2024

   I am rejecting this response because:
  
  
  I was not notified about the ****** when I asked **** there representative about the car fax he states that there was nothing wrong with the car I wasn't even told about the dent the car had when they delivered it to me I still got messages regarding the dent between me an ****. When I pulled up a car fax myself when i notice my car flooding as bad as it was an realized the extent of it all I got ahold of carevo an when the reception girl answered a pulled up my file I stated I had the car fax an would send it to her she stated she already had it an was looking at it funny enough because I was told there was nothing wrong with the car there fore should not have had any ****** about accidents an when I asked about the car being damaged in anyway when I was buying it they should have just told me the truth I never would have bought the car if I would have known that

  Business Response

  Date: 15/10/2024

  So I find this curious....******, our registration and office administrator does not have access to ****** so I wonder why she would have this just sitting on hand? And lets just say she did, why wouldn't she do her job and send an email to myself or the GM or at the very least send the customer issues link to Mr. ********? 

  All of this aside, what I can offer is to help Mr. ******** is the following - I can try to trade him out of his current vehicle giving him a premium trade value despite the accidents on the vehicle (in layman's terms I would give him full black book value).

  Let me know if that works for Mr. ********?

  Cheers

  Customer Answer

  Date: 15/10/2024

   I am rejecting this response because:
  
  
  The only thing the girl did after pulling up the carfaxwas she told me **** don't work there an then proceeded to  transfer me to some ******* guy after I asked to speaker to someone higher up about this an the ******* guy tried to sell me another car like I was gonna buy another one from *** **** ***** ******* ** ** * *** ******* 

• Initial Complaint

  Date:02/10/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by ****** at CarEVO. She was very persistent and wanted to help. we contacted via text, which i have saved. I requested an AWD or4x4 as a vehicle, and declined when she sent otherwise. She sent me a Dodge Ram. i assumed it was 4X4 because in NL we do not usually carry rear wheel drive vehicles. When the vehicle arrived it was 4 hours late, I had to meet the lady who dropped the truck off, at the airport hotel. 9PM . i did NOT take a test drive, i said i would test it on the way home, as she just drove from NS to NL without any issues. When i was driving home, the tail slid, so i went to put the truck into 4x4. To my surprise, there wasnt any. I IMMEDIATELY contacted the lady and ****** and told them i would not be keeping the vehicle an they could come get it. I was told ( it would all be ok) we will fix it. The next day, the owner/ manager, (male) called and got very upset at me. yelling, swearing, al l because I COST HIM MONEY and wasnt letting him fix it. i was told to "F off, you are stuck with a vehicle now". and he hung up. Since then i have called everyone. from the bank, to my bank, to BBB. PLEASE HELP ME ... I was tricked into buying a vehicle that i did not request, and now i am being forced and bullied into a loan. Please help.

  Business Response

  Date: 03/10/2024

  This is the first I am hearing of this incident, I will investigate and reach out to the customer!

  **

  Customer Answer

  Date: 03/10/2024

   I am rejecting this response because:
  I have been contacting Car Evo for almost 2 years now… no one has ever helped.. they say, ahh too bad , and hang up on me.. 

  If they are willing to take the truck back and wipe off my remaining loan balance. We can talk.. if not. I’m still stuck with a truck I cannot drive in the winter, it’s not safe here. And a loan I cannot get out of and was literally bullied into.. some companies offer 30 day , exchange or even refund if they are not happy with the vehicle… I had mine 10 mins and asked for a return and help and I’ve been suffering ever since .

   

  
  

  Business Response

  Date: 03/10/2024

  I am offering to look into the situation and do what I can to help at this point. If the customer does not want my help then I will not allocate the time from my busy schedule and I will consider the issue resolved.

  **

  Customer Answer

  Date: 03/10/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22371250, and find that this resolution is satisfactory to me.

   

  I spoke to **** and am awaiting a response later today. He was amazing to deal with and helpful . 

• Initial Complaint

  Date:09/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a used 2018 Civic Type R in March of 2024! Paid to add winter tires into the deal! Car was delivered and while going over paperwork I asked where my tires were?? The gentleman that delivered my car had no idea, so I texted my salesperson and asked….. his reply was “they are sold out as it’s the end of winter but as soon as they come in I’ll have them delivered to you, should be a week or two”! Well a week or two came and went and no tires were delivered! I have phoned with no luck! I have wrote them on Facebook to only get blocked! There were also damages on the car that my salesman said they would go good for and that never happened either! All I want are the tires that I paid for!

  Business Response

  Date: 10/09/2024

  I am looking into this deal today and will advise the next steps.

• Initial Complaint

  Date:14/08/2024

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  july 18 i signed for my car . Car EVO took my old car. August 23 i got a call saying they had made a mistake with my car info. I was told they would try to work something out. No call backs for over a week. Today august 14 i got a call from the driver who was taking back my old car without my knowledge. I had to leave work early losing 3 hours pay. This is unacceptable for a company to treat customer in this manner.

  Business Response

  Date: 03/09/2024

  I do not understand what they are hoping for with "correction to credit score", can I get some clarification here?

   

  Customer Answer

  Date: 07/09/2024

   Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 22142953, and find that this resolution is satisfactory to me.

  I was very upset, angry, and worried. Everything has been resolved after finally getting a hold of the company and having my issue resolve and being assured that the sales person no longer works for the company.