Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm complaining about a vechile I purchased from a company called carevo, I traded my 2020 ***** civic for a 2025 mazada 3 , when the vehicle arrived I checked the vechile over and noticed that the vechile was involved in an accident, it was hit in the rear which the company tried to cover up , the salesman ******* ******* told me to take the car and he will take care of the damages on the vechile, I held him to his word took it to a collision center which he told me to do and get an estimate, the total was 6200 dollars , I sent him the quote and he told me that the operation s manager was going to get in contact with me and never heard anything from anyone from the dealer, I've tried contacting the dealer multiple time and left messages for people even the owner **** *****, and still nothing back, no response what so ever and this is the third week now from when the vehicle was delivered to me . I'm so stressed out and frustrated, don't know where to turn to.

  Business Response

  Date: 07/10/2025

  I did speak to Mr. ***** and I am currently working with upper management to investigate and find a solution to this issue.

  Cheers,

  MP

  Customer Answer

  Date: 08/10/2025

  I am rejecting this response because:

  Yes they did reach out to me, they were suppose to call me back which again no call back , they were talking about getting me into another vechile which I do not want because I've lost my trust in the company

  
  

  Business Response

  Date: 09/10/2025

  I just spoke to Mr.***** today for the third time since this issue was brought to my attention. We are currently working with the lender the vehicle is financed through. The pictures Mr. Hinks sent supporting his claim do not show 6000$ worth of damage or any damage for that matter to this near new vehicle! He is combative and seems more interested in arguing then finding a solution. We have forwarded all the requested information to the lender including the clean Carfax showing the vehicle was never in an accident and the pictures the customer sent us! 

  Cheers,

  MP

  Customer Answer

  Date: 09/10/2025

   I am rejecting this response because:
  
  
  First of all your sales person told me to take it to a collision center which I did, n he would take care of the damage,  I did that this quote n pictures is not from me by the way its from the collision center,  I have messages to prove that he received the quote n he said that a operation s manager will get it contact with u very soon which I never heard from in 2 weeks , n today I had to call ******* n he said that i meant to call u this morning to let me know that they never had no pictures of the damages and the cost to fix it, which I have messages to show that the salesmen had received it, n another thing about this clean car fax is because it wasn't claimed apparently because it would of came up, the company carevo is trying to hide an incident that happened that they thought that no one would recognize,  I noticed it the day on arrival n thats how all this come about , which also the delivery guy took pictures of it as well , he knew that I wasn't satisfied  because the vechile was involved in an accident n I have a witness to prove that he said that, I'm just not satisfied with paying for a vehicle that was hit in the rear end n a company was trying to get away with , I already put a stop payment to the lender and I never heard anything form them,  they told me they were looking into which I had already emailed pics n quote from the collision center  I'm just stressed the gell out n frustrated cause I can't get any answers, giving me the run around all the time , fed up with this

• Initial Complaint

  Date:01/10/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Car Evo sold me a car without the inspection paperwork, only the sticker. The reason why is the exhaust system was faulty, completely rusted out. It would have never passed a real vehicle inspection. When I contacted them about it they said they would call me back soon and deal with it. Weeks went by with no call or text or email, I called back after a few weeks and they said the same thing that they would call back soon, they never did. I contacted the sales person who no longer works for them and they told me that I’m basically screwed, that this is normal practice for them to sell broken cars and never repair them. All I want was for them to complete a real inspection and fix all the issues. Now I’m stranded and can’t get to work, I live in a rural area so there’s no public transportation and I’m going to lose my job. Beware of these scam artists, they are crooks and should be shutdown and barred from selling cars forever.

  Business Response

  Date: 02/10/2025

  All of our vehicles are safety Inspected before they are delivered! Mr. ******** has had possession of the vehicle for 5 months, he purchased in May and reached out to us about the issue in September. We have no idea what he has been doing with the vehicle since it was delivered to him.

  Cheers,

  MP

• Initial Complaint

  Date:25/09/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Febuary 14,2025
  All paperwork was signed by me ***** and my comon-law partner ******* for the Tacoma truck ****** 2016 sr. Even though was no warranty we were told come back if we had any issues with the truck. Within in week after problem started with truck tailgate wouldnt lock and it kept falling off, driverside window was suppost be fixed before buying it was not and now will not fully go down, exhaust needs to fixed. Hood of truck once while flying up, gas cap, alinement ,ac compressor thesee are things that need to be done. I have talked to ******* **** about it and he wanted it me to get the price on paper to him and i told him that of all the shops i went to would not put it on paper for him . I would like him to fix these problems or take this one and trade it in for a better one i told them all of these things that i was having trouble with with in the first week . We tryed many times going in to other location on Dartmouth Rd. We get told person is out back the next day so we tryed again the next day saw person needed to see he ran to the back before open door. Again other people there told us he out sick now wouldnt be in until week later. So we went next to main office in Burnside to talk with *******, he gave run around as well saying he work on it and it turned into months. Then at somepoint ******* told us its too late give any help to fix the truck now. Repairs done to the truck until all fixed it paided by CarEvo or Exchange for another truck.

  Business Response

  Date: 01/10/2025

  I spoke with ***** in regards to his vehicle about 2 months after it was delivered and I told him to get a quote for the work needed. I told him on that day that I couldn't promise that I could get coverage but I would try...6 months later and I am still waiting on a quote for the work to be done.

  ***** should have made this a priority when we first spoke, instead he sent me pictures of business cards for mechanics. We are 8 months post sale, the customer knew there was no warranty at the time of sale and CarEvo will not be taking care of these issues. There is now no way for me to prove there was even an issue in the first place with out a quote.

  Cheers,

  MP

• Initial Complaint

  Date:16/07/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failed the vehicle inspection in NL province and their NS dealer sold me dangerous vehicle

  Business Response

  Date: 16/07/2025

  This vehicle was delivered to the customer on March 19th 2025. It had a valid inspection on the vehicle, the total invoice for the safety inspection was $3,833.27. The customer failed to register her vehicle before her inspection had passed 30 days and had to get a new inspection. The customer was in possession of the vehicle for near 3 months before she sent us the quote for $3000+. We delivered the vehicle with a valid inspection, and there is no way to know how she treated the vehicle while it was in her possession. CarEvo will not be covering this bill. 

  MP

• Initial Complaint

  Date:23/05/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I’m reaching out in hopes that someone can assist me with an issue I’m currently facing with a dealership that sold me a vehicle with undisclosed pre-existing damage.
  
  When I first contacted them about trading in the vehicle due to problems I was experiencing, they were very quick to respond. However, now that I’ve requested they cover the cost of the repairs—issues that were clearly present when the vehicle was sold to me—they have stopped replying to my emails entirely.
  
  At the time of purchase, I was assured via text message that the vehicle had passed inspection and had no mechanical problems. I still have these messages as proof. Recently, when I brought the vehicle in for a routine oil change, the mechanic pointed out several serious issues—one of which will be quite costly to repair. According to the mechanic, these issues would have existed at the time the vehicle was sold to me.
  
  I’m very stressed and feel misled. I believe I was sold a vehicle without full disclosure, and now I’m left to deal with the financial and emotional burden.
  
  I’m seeking guidance on what steps I can take to resolve this issue, or if there are any services or legal options available to me in this situation.
  
  I got the car back in October and then became unemployed, so my car sat in driveway mostly all winter and could barely afford gas so the mechanic said there is no way these issued happened while under my ownership. I only just got my first oil change two weeks ago.
  
  Included invoice for the differential. That's what the shop noticed first, the part alone is about $5000- my warranty covers that. But then I took it back in and they discovered many more problems id like the care company to fix since they sold me a car with many issues. Ive attached a screenshot as well from my salesman telling me the car was inspected before I got it.

  Business Response

  Date: 23/05/2025

  This vehicle has been in the possession of the customer for 8 months. There is no way that we, or the mechanic, can speak to how the vehicle was taken care of while it was in the customers possession. We do not take care of issues 8 months after sale that is what warranty is for.

  Cheers,

  MP

• Initial Complaint

  Date:29/03/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 25 2025
  I signed documents for a vehicle with Carevo auto solutions and now they won’t deliver the vehicle

  Business Response

  Date: 31/03/2025

  I am planning on reaching out to this customer today! In a nut shell this customer was approved through ******** and then after a second review of her file they withdrew her approval. It is for this exact reason ******** tells all dealers to make sure the deal is booked before delivery because approvals are subject to change at anytime. To my knowledge this has been explained to the customer by her sales rep. I will call to reiterate.

  Thanks,

  **

• Initial Complaint

  Date:25/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a truck from Carevo on Feb 25, 2025. On the same day the check engine light came on so the truck was dropped to their mechanic and they paid for 6 of 8 coils to be replaced and all spark plugs. Then on March 10, 2025 my mechanic was able to take a look at the truck and noticed 4 missing/or broken off in the exhaust manifold. I notified Carevo right away as my mechanic said it will not pass a safety like that. Carevo refused to have the truck repaired. I confirmed with motor vehicle inspection office that the truck should not have passed safety with missing or broken bolts in the exhaust manifold. I also filled out Carevo's complaint form but no one contacted me. I spoke with a lawyer in contract law that also agrees the company should not have sold me the truck like that but encouraged me to tackle this myself with some guidance from him. Since having the vehicle I've found the following issues with it that were not disclosed
  Issues with the truck that were not disclosed found so far
  1. Check engine light (repaired)
  2. 4 bolts missing out the manifold
  3. Coolant resavoire empty indicating a leak somewhere
  4. Roof panel loose
  5. Paint not repaired in full as per my agreement with Carevo
  6. Scalloping brand new tires indicating an issue in the front end
  7. Hose running to firewall rotted.

  Business Response

  Date: 25/03/2025

  I spoke with the customer this morning and I am investigating the situation as we speak.

  Cheers

• Initial Complaint

  Date:11/02/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted this company last November 2024 or December. They are still contacting me. Although I've asked them to back off calling me.
  
  PLEASE NO MORE CONTACT INCLUDING PHONE, EMAIL, REGULAR MAIL. ETC.
  It is harassment.

  Business Response

  Date: 24/02/2025

  I have removed her from our database.

• Initial Complaint

  Date:21/11/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I financed this 2014 **** escape se from Carevo on September of 2023. Not even 2 months later the vehicles transmission needed to be rebuilt. Around 11 months later I had to bring my vehicle back in to the shop for what I thought was a simple alignment, it then turned into the mechanics telling me that my vehicle wasn't safe to drive and they didn't understand how it was even safety inspected, the amount of rust and damage accumulated on the rear frame could not have occurred in the 1 year I had the vehicle. Carevo purposely sold an suv that had a faulty transmission causing me to shoot forward in traffic poor acceleration and a rotted frame. I want them to repair the damages that they should have had fixed before they decided to drive the vehicle down to me. I now am paying for a vehicle that I cannot drive all because this company didn't properly safety inspect my vehicle or have there third party mechanics properly look at the vehicle.

  Business Response

  Date: 22/11/2024

  We deal in used vehicles, we buy them, we safety inspect them and we sell them to our customers. We cannot and will not be responsible for every issue involving the vehicle after sale for two simple reasons.

  1. We do not manufacture the vehicles so we can't be responsible for unforeseen or wear and tear items.

  2. After the delivery there is literally no way for us to be able ascertain the way the customer is driving and maintaining their vehicle. 

  This customer has a warranty and I have tried my best to help in any way I can but we are talking about a vehicle sold a year ago.

  Cheers.

  MP

  Customer Answer

  Date: 22/11/2024

   I am rejecting this response because:
  
  
  This Suv in question had problems from the jump. They delivered the vehicle to me at 11pm at night where it was impossible to look at and actually give a definitive read on how the vehicle drove. I literally drive this vehicle to work and back and that's it I have 15 kms to work 15 kms back on a highway. There is no way in any world that I could accumulate the amount of rust damage that was done to this frame in a year's time and that was from the mouth of a mechanic at a **** dealership not the little mom and pop garage you people sent the vehicle to for a safety. You people buy and sell used vehicles yes and it was 1 year after purchase but these issues were happening the entire time I owned it so that's clear indication that your mechanics passed the vehicle to get it out of your inventory and into my driveway. Not only that but my *********** vehicle purchased the same time has been in the shop on 6 separate occasions you people do not sell good vehicles and i deserve to have a vehicle that is safe for me to cart my family and me around in. I require the frame fixed and I will not stop until you either get me another vehicle or have the frame repaired.

  Customer Answer

  Date: 25/11/2024

   I am rejecting this response because:
  I'm a ** **** *** *** I do not race vehicles nor do I try to drive them out of there means i have a family that's the only reason I went to you people!  a 10 year old vehicle is fine I know plenty of people with older vehicles and the frame isn't **** well rotted out. I never said they did fake inspections *** I said they overlook things and just do the bare minimum for you people to get the sale. There is no ******* way I could accumulate the amount of rust damage that's on this vehicle from my daily commute 15 kms one way 15 kms the other way. The fact that you can sit there and try and bring up my credit and my income and use that as an excuse is just ludicrous. You people should be helping to repair the **** vehicle because it sat in your lot for however long before it was sold to me. This vehicle was literally sold to you people for pennies and you pushed it to me and instead of just doing your best to eat some of it your trying to push the blame on me I promise you I will not stop until you repair this vehicle. It's absolutely crazy that you sold 2 vehicles one to me one to ** ********** and her vehicle is in the same spot she had her **** front bumper held on by a ****** **** and your worker drove that down from ********* for her! And her vehicles a 2017 3 years older then mine. Her starters been gone since the beginning and she's been in contact with you people since she's had it in the shop more then she's driven it. You guys have a record of ****** vehicle sales you may have some good ones but you have alot of **** ones we will even mention the *********** brother his **** engine blew up your repaired it then the vehicle just stopped working completely. You people don't safety vehicles properly nor do you sell sound vehicles!

  Customer Answer

  Date: 26/11/2024

  Here is my proof of sale of the vehicle and a picture of the 12 month warranty they tried to scam me with. When I was speaking with M****** a finance manager after speaking with D**** about getting the vehicle I was supposed to receive a 2 year warranty but they forgot to give me it so m****** then told me that he would send the new documents to my home. Which he never did but you can see in the previous responses from this company that I do indeed still have warranty left on the vehicle because he admitted so. I should have a 2 year motor train warranty on this vehicle. These people showed up at 11pm at night to drop off the suv I couldn't even take it for a drive until the next morning and they were already gone back to *********. This vehicle has had so many issues since the start and the fact that they are trying to push the blame on me when I literally drive my vehicle to and from work daily and that's it is ridiculous I'm a ** **** *** man not a teenager I take care of my vehicle so I have one so i can provide for my family. I'm now paying 265 dollars every 2 **** weeks for a vehicle I cannot drive because the mechanic said it's literally not safe to drive. These people sold me a vehicle with a rotted frame and I need it fixed.

  Business Response

  Date: 09/12/2024

  I provided everything in my last response in regards to M** ***** and his vehicle including documentation at the time of delivery, a picture of him happily excepting his vehicle! Why are we starting this all again?

• Initial Complaint

  Date:13/10/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked care I if the car they are selling me had been in any kind of accident or anything they lied to me saying nope not nothing then sold me the car I found out after noticing big issue with the car it indeed had been in multiple accidents I brought it up to Carew I the procced to tell me they had a car fax the whole time even tho they told me there was no car fax on the car the car not fit for the road as every time it rains the inside of the car floods! Like almost need ****** arc to be able to sit in it I have a 3 month baby that’s why I bought the car I brought it up to them an they laugh at me an hung up pretty unprofessional

  Business Response

  Date: 14/10/2024

  This customer purchased back in July 0f 2023, over a year ago. The sales/finance team that sold the vehicle are no longer with us so it would be impossible for me to confirm the validity of Mr. ********** claims. I am doing what I can to dig a little deeper and see if there is anything I can find in regards to this situation! Typically if a customer asks for the ****** we send them a copy, we also have to let the bank know about accidents on vehicles in order to get it approved prior to delivery so I find it hard to believe that the customer was not notified.

  **

  Customer Answer

  Date: 15/10/2024

   I am rejecting this response because:
  
  
  I was not notified about the ****** when I asked **** there representative about the car fax he states that there was nothing wrong with the car I wasn't even told about the dent the car had when they delivered it to me I still got messages regarding the dent between me an ****. When I pulled up a car fax myself when i notice my car flooding as bad as it was an realized the extent of it all I got ahold of carevo an when the reception girl answered a pulled up my file I stated I had the car fax an would send it to her she stated she already had it an was looking at it funny enough because I was told there was nothing wrong with the car there fore should not have had any ****** about accidents an when I asked about the car being damaged in anyway when I was buying it they should have just told me the truth I never would have bought the car if I would have known that

  Business Response

  Date: 15/10/2024

  So I find this curious....******, our registration and office administrator does not have access to ****** so I wonder why she would have this just sitting on hand? And lets just say she did, why wouldn't she do her job and send an email to myself or the GM or at the very least send the customer issues link to Mr. ********? 

  All of this aside, what I can offer is to help Mr. ******** is the following - I can try to trade him out of his current vehicle giving him a premium trade value despite the accidents on the vehicle (in layman's terms I would give him full black book value).

  Let me know if that works for Mr. ********?

  Cheers

  Customer Answer

  Date: 15/10/2024

   I am rejecting this response because:
  
  
  The only thing the girl did after pulling up the carfaxwas she told me **** don't work there an then proceeded to  transfer me to some ******* guy after I asked to speaker to someone higher up about this an the ******* guy tried to sell me another car like I was gonna buy another one from *** **** ***** ******* ** ** * *** *******