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Find a Location

SoftwareKeep has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • SoftwareKeep

      1231 Pacific Blvd Vancouver, BC V6Z 0E2

      BBB Accredited Business
    • SoftwareKeep

      1591 McKenzie Way Point Roberts, WA 98281

    Business ProfileforSoftwareKeep

    Computer Software Developers
    HeadquartersMulti Location Business
    BBB accredited business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    2.79/5stars

    Average of 29 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    3 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 30/9/2016

    Years in Business: 10

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Softwarekeep is in the business of IT and with focus on taking a buisness to the next level with your IT infrastructure and programs.

     

    Business Details

    This is a multi-location business.

    Find a Location

    SoftwareKeep has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • SoftwareKeep

        1231 Pacific Blvd Vancouver, BC V6Z 0E2

        BBB Accredited Business
      • SoftwareKeep

        1591 McKenzie Way Point Roberts, WA 98281

      Headquarters
      1231 Pacific Blvd, Vancouver, BC V6Z 0E2
      BBB File Opened:
      25/8/2016
      Years in Business:
      10
      Business Started:
      12/2/2014
      Business Incorporated:
      12/2/2014
      Accredited Since:
      30/9/2016
      Alternate Business Name
      • The Search People Enterprises Ltd.
      • Retail Me Not LLC (license)
      • SoftwareKeep Canada
      • Save on IT
      • Retail M Not Enterpises (license)
      Hours of Operation

      Primary

      M:
      Open 24 Hours
      T:
      Open 24 Hours
      W:
      Open 24 Hours
      Th:
      Open 24 Hours
      F:
      Open 24 Hours
      Sa:
      Open 24 Hours
      Su:
      Open 24 Hours
      Business Management
      • Mehtabji Teja, President/Director
      • Denis Zogovic, Manager of Operations
      Contact Information

      Principal

      • Mehtabji Teja, President/Director

      Customer Contact

      • Denis Zogovic, Manager of Operations
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      19 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      15/09/2023

      Complaint Type:
      Product Issues
      Status:
      Answered
      On 08/29/2023 I went online to purchase ********* **** software. I thought I was on the ********* site as it looked authentic. After I purchased the software, the company sent me a code to allow downloading. When it didn't work, I participated in an online chat with a representative. The guy said that I had purchased software for a PC, not for *****. I didn't realize there were two versions. I asked to exchange it for the correct version for ***** because I own an *****. He said he could sell me the correct one for 20 percent off. I said no and asked to speak to his supervisor. The supervisor called me, and I explained the situation. He said the same as the other guy, so I said I would be contesting the charge with my credit card company. I have done that, and they supposedly are working on it. On the letter from my credit card, the company that billed them was called SOFTWARE_1985, but on my email from them they were called SoftwareKeep USA. The amount they charged my credit card was $57.39 and the Order Number is *********.
      Read More

      Customer Reviews

      29 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      john p

      5 stars

      13/09/2023

      I purchased a single Office app and I actually received the correct item along with the full Suite for an amazing price. Just make sure your computer meets the system requirements for the product and carefully follow the download instructions. Everything was legit and my apps were up and running in a matter of minutes.

      Local BBB

      BBB serving Mainland British Columbia

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