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Business Profile

Computer Software Developers

MiniTool Solutions

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:15/08/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a computer hardware upgrade done and lost a lot of my data in the process. On August 6, 2023, I found this company selling software that claimed to recover lost data. I paid the price and with tax the total charge was $74.69 (USD). The online system then advised me they sent a link for the download and a keycode to me by email. They also advised me I signed up for a subscription of the same charges every month. This was not expected, and I could not download this since my email and password was part of the data loss.I moved on and found another company that gave me the download right there on their website. I recovered a little data one day at a time and finally recovered my email on August 12, 2023. On August 13, I saw the charge on my credit card and immediately emailed the support team and told them the same story. I also advised them the download and keycode had not been used and to cancel the subscription I was signed up for and refund the $74.69 by issuing a credit to my credit card.August 14, I received an answer stating they could not refund the $74.69 since their return policy had a 7-day limit in which to make a refund. They also stated I had not requested the refund within the 7-day window period. Wait a minute, isnt August 6 to August 13 seven days? Apparently, their math is different from mine and it was rather difficult to respond when I had no active email service. Their website says to request returns and refunds by the email address I provided.

MiniTool Solutions is NOT a BBB Accredited Business.

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