Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromLon A

  Date: 14/09/2023

  1 star
  I've had nothing but PROBLEMS WITH UNIUNI on two consecutive deliveries for 3rd party vendors with drivers leaving my packages with after hour deliveries to my closed business address and **** it as Delivered. Who does this irresponsible deliveries outside of UniUni? This type of delivery service is actually against its company policy. Go to their website under Support and see Q&A. 1) I CAN'T BE THERE TO SIGN FOR MY PACKAGE, WHAT CAN I DO? AND 2) WILL MY PACKAGE BE AUTOMATICALLY REDELIVERED IF I AM NOT THERE TO RECEIVE IT?If the driver is not able to find a "safe location" to leave the package, they are supposed to bring it back to the warehouse, where we can pick it up or book a second delivery. These drivers are just dumping the packages off unsecured with no notices left. Additionally, it states, If you are sent a notification that your package has a failed delivery attempt, the driver will "automatically" attempt to redeliver your package within 24 hours. This has not happened with my deliveries and no notice given.It appears UniUni hires drivers who are inexperienced and untrained to deliver its packages. There looks to be an app for UniUni drivers for their deliveries.This company needs to get its act together, because it's affecting way too many people with its shoddy service. Not sure what to do next, since I've generated two complaint tickets and was told a supervisor would get back to me, which has not happened. The customer service reps I spoke to were in *************** and UniUni is a ******** company. I think the warehouse in ******************* is listed as: ***************************************************************, which is local for me.

• Review fromChristopher M

  Date: 09/09/2023

  1 star
  Absolutely the worst service. They lost a package, lost the replacement, and will probably lose the third (though I'm suggesting the vendor get a reliable shipper). Their customer service reps are **** and hang up on callers.
  

  uniuni

  Date: 28/09/2023

  Dear ***********,
  We apologize for the experience you had with UniUni.
  Our team will review your customer service inquiries, including interactions with our Support Team through tickets and phone calls. We want to ensure that the assistance you received aligns with our customer service standards.
  We noticed that a resolution was offered in your case. If you were dissatisfied with this resolution, please let us know.
  Thank you for your feedback.
  Best regards,

  UniUni

• Review fromElvis J

  Date: 08/09/2023

  1 star
  The delivery guy left the package outside my door despite telling him not to do that.The parcel went missing.Contacted the company about the missing parcel.Their reply that they left they delivered the parcel and that's it .They didn't even bother that how much stress it caused me.If there is a rating of zero,I'll give it to them.Very unprofessional company.They just don't care.
  

  uniuni

  Date: 28/09/2023

  Hello *****,
  We apologize for the inconvenience caused by the driver's inability to follow your provided directions.
  To rectify this and ensure all future delivery instructions are followed, please share your tracking number with us. We will use it to follow up with both the driver and the manager. Your feedback is important, and we're committed to improving our service.
  Thank you for your understanding.
  Best regards,

  UniUni

• Review fromShane F

  Date: 08/09/2023

  1 star
  My package never got delivered it has been 3 weeks I still have not heard from the company if you call their phone number you sit on hold forever and then you get an automated thing telling you to leave a message and somebody will contact you I have never heard from this company not one time I have submitted two tickets online trying to find out something about my order the delivery confirmation picture shows the inside of their truck not my front door I have a ring doorbell on my door and never saw a delivery person on the day they said it was delivered or after the day and I'm still not heard from this company this place is a complete joke I would never send a package through them if you want it to get to your customer worst experience ever with a delivery company
  

  uniuni

  Date: 28/09/2023

  Dear *****,
  We sincerely apologize for the support experience you've encountered with our team.
  After reviewing your customer service ticket, it appears that our agents have been responding to your inquiries. However, it's possible that these responses may have landed in your email's junk folder. To ensure you receive our messages, kindly check your junk box for any replies. Our **************** Manager has also reached out to you through your ticket to provide a resolution.
  Thank you for your understanding.
  Best regards,UniUni

• Review fromBrenda R

  Date: 07/09/2023

  1 star
  Still waiting for my unable to deliver package. This company is useless, my tracking still says, "Sorry we missed you, unable to deliver" its been in this status for over a week. If I could give them 0 stars I would. What a mess!

• Review fromMichelle M

  Date: 07/09/2023

  1 star
  This is the worst I have ordered from **** for a while no complaints as long as it comes in the mail but uniuni drivers are so incompetent it is not funny clearly not my door the comes **** they refuse to make it right refuse to return funds or what I purchased the both are theirs and **** has lost a loyal customer for sure
  

  uniuni

  Date: 28/09/2023

  Dear ********,
  We apologize sincerely for the issues you've encountered with UniUni.
  Our team has located your customer service ticket, and one of our team leads has already contacted you to work towards a resolution for your case. We regret any inconvenience this situation may have caused you.
  Thank you for your patience.
  Best regards,UniUni

• Review fromNalini L

  Date: 07/09/2023

  1 star
  This company lies. They said "attempted delivery" but never delivers. Both times they claimed attempted delivery and contact, I was at home and never received a phone call.
  

  uniuni

  Date: 28/09/2023

  Hi ******,

  
  Thank you for sharing your experience with us. 
  
  We apologize for the "Failed Delivery" notifications that occurred while you were at home. Unfortunately, at that time, we did not have your phone number associated with your parcel, which prevented us from contacting you. However, we have since noticed that your phone number was updated at a later date.

  We do see that your parcel has been successfully delivered. Please let us know if you have not received it. 

  
  Thank you,
  UniUni

• Review fromMajesti K

  Date: 06/09/2023

  1 star
  They shipping is the worst yea they gave me a gift card for the last two order. I order another order w **** and it went through yall this the only company I never get my order now my order is stuck at airport no undo are tracking this was for my birthday gift ****.. this company delivery need to do better
  

  uniuni

  Date: 28/09/2023

  Dear Majesti,
  Thank you for taking the time to share your experience.
  We're pleased to hear that UniUni was able to offer a resolution by providing a refund or a gift card for the lost parcels, even though we understand it may not be the ideal outcome as receiving your parcels would have been preferred.
  Regarding your parcel being "stuck" at the airport, it's important to note that UniUni's scope of assistance is limited in this situation. We serve as the last-mile courier and are responsible for your parcel once it's released from customs and picked up by UniUni to ensure it reaches you promptly.
  Thank you for your understanding.
  Best regards,

  UniUni

• Review fromAl S

  Date: 31/08/2023

  1 star
  Got a message of Failed Delivery Attempt due to wrong address. I have ordered from **** using the same address 10 times and with no issues.Called 2x and been on queue for at least for 45 minutes. When I get to the 2nd and 3rd queue, I will get a message the customer service is not available. Please leave a message. The form to create a ticket is not working. What is working in this company.I have requested **** not to use UNIUNI to deliver my future orders. Either they have bad lazy drivers or just don't know logistics at all.
  

  uniuni

  Date: 05/09/2023

  Dear Al, 
  We sincerely apologize for the technical difficulties you experienced while trying to reach our Support *********************************** Manager will be in contact with you shortly, to verify your tracking number and offer some assitance where needed. 
  Thank you,
  UniUni

• Review fromLauren H

  Date: 30/08/2023

  1 star
  I ordered a package through **** and the delivery service driver only stopped and threw my package onto the curb. Thankfully it wasnt anything breakable and I was able to pick it up pretty quickly. Theres no way I can find to make a complaint through UniExpress so I just notified the seller so hopefully they dont have orders get lost or stolen through this kind of thing.
  

  uniuni

  Date: 05/09/2023

  Dear ******,
  Thank you for taking the time to provide us with your valuable feedback.
  Our **************** Manager will promptly reach out to you to verify your tracking number. It's clear that your recent experience did not align with UniUni's delivery standards, and we deeply apologize for the mishandling of your parcel.
  Please be assured that we take your concerns seriously and will work diligently to resolve them.
  Warm regards,
  UniUni