Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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uniuni has 2 locations, listed below.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromAnne G

  Date: 23/11/2023

  1 star
  UniUni delivered my package to the wrong address. Remains an unresolved issue. Package now has to go through a process for a refund. It will take time. ****** uses of *********. More professional. They deliver accurately.
  

  uniuni

  Date: 18/12/2023

  Good day ****,

  We sincerely apologize for the inconvenience and frustration you've experienced with your recent UniUni delivery.

  We understand how crucial it is to have your packages delivered accurately and on time.
  
  We appreciate your comparison to other services like Amazon's use of Intelecom, and we are continually striving to enhance our delivery accuracy and professionalism. Your comments will help us improve our services and meet the high standards you rightfully expect.

  
  Once again, we apologize for any inconvenience you've faced, and we hope to have the opportunity to regain your trust in the future.

  
  If you have any further concerns or questions, please don't hesitate to reach out to our **************** team.
  

  Warm regards,

  UniUni

• Review fromStephen G

  Date: 21/11/2023

  1 star
  Terrible delivery, package never arrived. Said it was out for delivery in **********, no such city, then delivered in *********.! Call customer service and say it's in ** and hangs up! This is just a **** service!
  

  uniuni

  Date: 21/11/2023

  Dear *******,

  We are truly sorry to hear about the frustrating experience you've had with your delivery. Your feedback is crucial to us, and we deeply regret the inconvenience caused.
  Our **************** Manager will reach out to you via email to investigate this issue thoroughly and offer assistance in resolving the problems you've encountered with your delivery. We take these matters seriously and will work diligently to rectify the situation.
  Please accept our sincere apologies for the difficulties you've faced, and we are committed to addressing this matter promptly.
  Best regards,

  UniUni

• Review fromMatthew R

  Date: 20/11/2023

  1 star
  My package was placed in the middle of the ******* street for no reason. I have a big house with multiple places to put the package. The front door? The driveway? The back gate? But no.. THEY CHOSE THE STREET. The package was ******. It deserves to be ******. Anyone with half a brain cell would never put a PACKAGE in the middle of the street. Absolutely livid.
  

  uniuni

  Date: 21/11/2023

  Dear *******,

  We are truly sorry to hear about the distressing situation you've encountered with your package delivery. Your frustration is completely understandable, and we deeply regret the inconvenience caused.
  Our **************** Manager will be reaching out to you via email to address this incident and provide assistance in resolving the issue. We take this matter seriously and will investigate the circumstances surrounding the placement of your package in the middle of the street.
  Please accept our sincere apologies for this unacceptable situation, and we are committed to making it right.
  Best regards,

  UniUni

• Review fromVICTOR L

  Date: 20/11/2023

  1 star
  My package was ******, I'm in ** ***. I try calling the number at the UniUni page and the call just gets cut off. I would like to send an email and there no email address anywhere. I need to talk to someone now. It was sent on 11/14. It was left outside, the driver didin't ring bells or anything.
  

  uniuni

  Date: 21/11/2023

  Dear ******,

  We're deeply sorry to hear about the unfortunate incident with your package, and we understand your urgency in resolving this matter.
  Our **************** Manager will promptly reach out to you via email to assist you in addressing the theft of your package and provide guidance on the necessary steps to take. We apologize for any inconvenience you've experienced in attempting to contact us via phone, and we are committed to resolving this issue promptly.
  Thank you for bringing this to our attention, and we will do our utmost to assist you in this situation.
  Best regards,

  UniUni

• Review fromSarah G

  Date: 18/11/2023

  1 star
  If I could give negative stars I would. After a lot of frustrating back and forth with the company I had placed an order with at the beginning of October 2023, I was informed today (almost 2 months later) of the supposed tracking number and that I needed to contact UNIUNI due to some delivery error. When I checked the tracking number on the site, it claimed to have made a delivery once last month (even though I never received ANY notice of a failed delivery attempt), and now it's showing my order as being "out for delivery" since 21 October 2023. I used ****** as my checkout, and I've had MANY successful deliveries thus far. Today I've tried to submit a ticket for a failed delivery via the website and kept getting a "failed to create ticket" error message. I then called the help line, which repeatedly "recommended" using the website to submit a ticket do to high call volume, but since I couldn't seem to submit a ticket, I waited to talk to customer service. It took me to the supposed US customer help line and it made it as far as asking about language preference before it hung up on me. Multiple times. I have screenshots of all my attempts. Considering the difficulty I've had with the seller and now the supposed delivery company, if this isn't a scam, they are quite possibly the worst set of companies with which I've ever dealt.
  

  uniuni

  Date: 21/11/2023

  Dear *****,

  We genuinely apologize for the incredibly frustrating experience you've had with our services and the seller you've been dealing with. Your feedback is crucial to us, and we deeply regret the inconvenience you've faced.
  Our **************** Manager will be reaching out to you via email to investigate this matter thoroughly and offer assistance in resolving the delivery issues you've encountered. We understand your frustration and share your concern about the delays and communication problems.
  We appreciate your patience as we work to rectify this situation and ensure that your order is delivered to you successfully.
  Best regards,

  UniUni

• Review fromKris R

  Date: 18/11/2023

  1 star
  The driver threw my package at my door. I guess it doesn't make a difference if it said FRAGILE on it. I wouldn't even give them 1 star, but you have to.
  

  uniuni

  Date: 21/11/2023

  Dear ****,

  We sincerely apologize for the unpleasant experience you had with our delivery service. Your feedback is invaluable to us, and we take these matters seriously.
  Our **************** Manager will be contacting you via email to address this issue and gather more details about the incident. We understand the importance of handling fragile packages with care, and your feedback will be used to improve our services and prevent such occurrences in the future.
  Thank you for bringing this to our attention, and we appreciate your patience as we work to resolve this matter.
  Best regards,

  UniUni

• Review fromKimberley P

  Date: 15/11/2023

  1 star
  The worst, and their tracking system is a huge joke, customer service is rude and of no help.My package has supposedly been in ******* for 8 days now with no updates. I am 3 hrs from *******. The order was orginally shipped to me 15 days ago
  

  uniuni

  Date: 21/11/2023

  Good day,
  We appreciate you taking the time to share your experience with UniUni.
  We deeply regret the challenges you've encountered with UniUni. Our **************** Manager will reach out to you via email to confirm your tracking number and phone number. They will conduct a comprehensive review of your interactions with our Support Team and provide assistance in locating your parcel.
  Thank you for your patience and cooperation.
  Sincerely,UniUni

• Review fromAudrey H

  Date: 13/11/2023

  1 star
  UniUni is awful and the phone number provided for them, just hangs up on you.They claim to have an app on ****** play, but it is nowhere to be found There is no way to get package delivery updates from them, ZERO stars
  

  uniuni

  Date: 15/11/2023

  Hello ******,
  We regret to learn about your recent experience with UniUni.
  We were able to find your customer support ticket, and we're pleased to inform you that a response has already been provided. Our response was within the timeframe we aim for, which is typically ***** hours. We have now replied, and our team is eagerly awaiting your response. If you need any additional assistance or have further questions, please don't hesitate to reach out to us.
  Thank you for choosing UniUni.
  Best regards,
  UniUni

• Review fromMohamed H.

  Date: 09/11/2023

  2 stars
  My computer speaker bar (an electronic device) was delivered and left on the driveway of the house, where it got rained on. And it was left behind a parked car, where I could have driven on it and damaged.the house is not gated and there is a covered area few steps from where the package was left.Other couriers I used many times before, used their common sense and left parcels at the front door
  

  uniuni

  Date: 15/11/2023

  Hello *******,
  We would like to extend our deepest apologies for the oversight regarding your parcel by our delivery driver.
  Your feedback has been shared with our Station Manager, and we are taking the necessary steps to ensure that our delivery drivers handle parcels with the utmost care and diligence.
  Thank you for bringing this matter to our attention.
  Sincerely,
  UniUni

• Review fromRiley I

  Date: 07/11/2023

  1 star
  This is the worst delivery "Service" I've ever seen. They have tried according to them to deliver my package day after day after day yet to have it just failed delivery attempt, failed delivery attempt, failed delivery attempt. I even left instructions with customer service the first time I called to please note to the delivery person to have the package dropped off in a certain place which they said would be no problem. That was a lie.Customer service is even more of a joke. Don't plan on getting any help that way. I am afraid I may have to resort to legal action to get some answers.
  

  uniuni

  Date: 09/11/2023

  Good day *****,

  We are sorry to hear of your frustrating experience with UniUni.

  Our **************** Manager will be in contact with you via email to confirm your tracking number and to offer some assistance with your inquiry. 

  Thank you,

  UniUni