Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromRobyn K

  Date: 03/01/2024

  1 star
  My parcel was delivered this morning on SilverwoodRoad, Saskatoon. It was just tossed in the middle of the front step, near the edge, clearly visible to the street, sidewalk, school ground...anyone walking by.
  

  uniuni

  Date: 19/01/2024

  Dear *****,

  We apologize for the way your parcel was delivered at ***************, *********. The manner in which it was left, visibly exposed and unsecured, is not in alignment with our delivery protocols and standards. We take such incidents very seriously.
  We have immediately forwarded your review to the station manager for your area. This will prompt an investigation into the delivery process and help us take necessary actions to prevent such occurrences in the future. Ensuring the safe and secure delivery of your parcels is a top priority for us.
  Thank you for bringing this matter to our attention. We are committed to providing a service you can trust and rely on, and your feedback is crucial in helping us achieve this goal.
  Best regards,UniUni

• Review fromJacqueline F

  Date: 02/01/2024

  1 star
  Would give less starts if I could. Do not use this company if waiting on any deliveries. I have ordered from temu for the past several years. I have stopped since they are now using this company to do their deliveries. I live on the 3rd floor, package clearly has my unit number, and both times package was just thrown on walk way of 1st floor and was stolen. I have stopped ordering from temu now that they have had this horrible company doing their deliveries.

• Review fromARN M

  Date: 02/01/2024

  1 star
  The UniUni delivery person left my package outside the main door of the apartment complex I live in. He never brought it up to my place or never even left it in the lobby. As a senior I find this level of service quite disturbing.When I went down to retrieve the package it was no where in sight. Eventually I contacted uniuni and asked where my package is. They said it had been delivered and sent a photo. The photo was taken by the delivery agent I suppose. It showed the front door to the apartment and the tiny little package outside in the dark. I can only imagine someone must have walked off with it since its beside a public sidewalk. Maybe the delivery agent walked off with it??So far I had response initially from uniuni buy now they are ignoring my emails for refund or inquiry to where my package is.
  

  uniuni

  Date: 19/01/2024

  Hello Arn,
  We are sincerely sorry to hear about the difficulties you've encountered with the delivery of your package and the subsequent communication with our team. We understand how distressing it can be, to have your package left in an insecure location and then to face challenges in following up with us.
  Upon reviewing your case, we confirmed that your inquiries were indeed responded to during our peak season. While this is a busy time for us, it does not excuse the delays you experienced or the inconvenience caused by the delivery of your package. We understand that the resolution was confirmed and received by you, but we want to ensure that your concerns are fully addressed.
  If you still have outstanding issues or if the resolution provided has not been satisfactory, please do not hesitate to respond to our previous emails or reach out again through our customer support channels. We are committed to ensuring a satisfactory outcome for you, including addressing concerns about a refund or the whereabouts of your package.
  Your experience is important to us, and we apologize for any oversight in our service. We are dedicated to improving and ensuring that our services meet the needs and expectations of all our customers.
  Thank you for your patience and understanding.
  Best regards,UniUni

• Review fromJaney G

  Date: 31/12/2023

  1 star
  Horrendous. I order from **** - and any time *** is in charge of delivery there are 0 issues and package is in front of my door with no problem. However, any time UniUni is in charge of delivering a shipment they ***** go every time. First time, the package was in front of the NEIGHBORS garage and my neighbor told me he almost drove over it pulling out. Second time, package was on top of everyone elses mail boxes - packages get stolen there - all the driver had to do was walk 2 feet to my door. Today, was the worst of the worst. The driver (lack of a better word) proudly took a picture showing delivery but he delivered to a street down from me - we recognized the building. I drove down there showing the picture to a tenant and she said yes I did get your package but I put it to the mailboxes since its wrong address. Of course it wasnt there. Either stolen, or she does have it and wants to keep it. UniUni drivers are the worst, lazy, and clearly can care less where your package ends up. Did I say lazy???? I contacted **** and told them never ever will I order from them again so long as they use UniUni as a delivery service. They promised me they will make sure only *** will deliver my orders from now on. UniUni, I hope you go out of business - not one time have you ever got the delivery right - not once. Shame on you.
  

  uniuni

  Date: 19/01/2024

  Hello *****,
  We are truly sorry to hear about the repeated issues you've experienced with the delivery of your packages through UniUni. The situations you've described, with packages being left in incorrect and insecure locations, are unacceptable and fall short of the delivery standards we strive to uphold.
  Upon reviewing your case, we found that there have been three support tickets created regarding your some of concerns, with different responses sent to each. We apologize if these responses did not adequately address your issues or if there was a lack of follow-up.
  If you are unsatisfied with the resolutions provided, we invite you to respond to any of your existing tickets to reopen your case. This will enable us to reevaluate the situation and work towards a more satisfactory resolution. We are committed to improving our services and ensuring our drivers meet the high standards expected of them.
  Your feedback is extremely important to us, and we take it seriously in our efforts to enhance our delivery processes. We appreciate your patience and the opportunity to address and rectify these issues.
  Thank you for bringing this to our attention.
  Best regards,UniUni
  
  
  
  

• Review fromMargarite G

  Date: 28/12/2023

  5 stars
  Love it love it didn't lose package like post office really needed it but uni uni made my New YEARS I hope I get them AGAIN THANKYOU!

• Review fromEdwin A

  Date: 25/12/2023

  1 star
  I bought a few items from the on-line store Temu. Two of my UniUni packages that were supposed to be delivered to my home in ************** were stolen because the mail courier driver was leaving my packages outside even though I told them multiple times not to leave my packages outside and I asked them to call me when they were coming into my building. They never called me when they came and one UniUni driver came once to my home around 11:35 P.M.They promised that they were going to refund me but they are not sending me the refund for the two packages that were stolen from me. The refund is less than $8 US Dollars but they are not sending me my refund that they promised me.I **** them the receipts that they requested by email and I have requested this refund request since the beginning of the month November and it is already December 24th.I haven't got the refund yet. They are also ignoring my email messages and my requests for a phone call back.They are also ignoring my phone calls and email messages. I don't think they want to send me the refund and they are waiting for me to be tired and to give up.This is very wrong from this mail courier company. Feel free to contact me by email for additional information. Thanks for your help and cooperation. ***************************

• Review fromMichelle D

  Date: 23/12/2023

  1 star
  If I could leave zero stars I would. Package was out for delivery on 11/19, never arrived & status not updated for a week. I reached out to the company & on 12/4 my package was returned to the warehouse. They said they needed to update my delivery info, even though everything they had was correct. They then said they would try to deliver again & I should have my package in 7 business days. It has been 12 business ************** has changed in my tracking. It has now been over a month since my original out for delivery date & still no package. I live in *******, not some rural area that is difficult to get to. There is no excuse for this poor service. If you have UniUni as an option to ship, choose anything else.

• Review fromDavid C

  Date: 20/12/2023

  1 star
  UniUni routed my package from the destination city to a different city all together, after it was received. Their customer service was rude and unprofessional in trying to resolve the issue and blamed me for the mistake. They are refusing to tell me when or how to acquire my package, basically holding hostage. ******* ****** ****** ** *******. *** * ****** **** ***** ** ****** **** **** ******* ********

• Review fromDon M

  Date: 20/12/2023

  1 star
  ************************* no stars. but it won't let me. I'm thinking, a court case. Terrible. They never delivered the parcel. Said they did. Had a picture that was not our house.
  

  uniuni

  Date: 19/01/2024

  Hello ***,
  We are truly sorry to hear about your experience and the concerns you have regarding the delivery of your parcel. The situation you described, with the parcel reportedly delivered to a location that is not your house, is very concerning and needs immediate attention.
  To address this issue thoroughly, our Customer Support Manager will reach out to you directly via email. We are committed to investigating the specifics of your case, including reviewing the delivery details and the photograph in question. Our goal is to resolve this matter to your satisfaction and to ensure that such discrepancies do not occur in the future.
  We take your feedback very seriously and appreciate the opportunity to address your concerns. Please keep an eye on your inbox for our email, and do not hesitate to respond with any additional information you feel is relevant to your case.
  Thank you for your patience and for bringing this issue to our attention.
  Best regards,UniUni

• Review fromKaren R

  Date: 19/12/2023

  1 star
  Waiting for almost 4 weeks for first order - phoned their number got sorry experiencing technical difficulties - why do companies use the service? When you know ********* * *** are reputable companies had to select 1 star as instructed
  

  uniuni

  Date: 19/01/2024

  Hello *****,
  We apologize for the extended wait you've experienced with your order and the difficulties in reaching us via phone. Your situation is certainly not reflective of the high-quality service we strive to provide at UniUni.
  To address your concerns directly and effectively, our Customer Support Manager will be reaching out to you via email. We are committed to understanding the specific details of your situation and finding a resolution that meets your needs. We appreciate the opportunity to rectify this situation and improve your overall experience with our service.
  Thank you for your patience and for bringing this issue to our attention. We take your feedback seriously and are dedicated to ensuring that our services are reliable and efficient.
  Best regards,UniUni