Reviews

This profile includes reviews for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

Review Details

• Review fromGeorge A

  Date: 01/02/2025

  1 star
  I'm rating it a 1 only because there is no zero.A week ago I received an email stating that my package could not be delivered because the house number was missing and was being returned to warehouse.Ironically, my full and correct street address was listed on the email received.I don't live in the *****. My house is a one minute drive to the downtown core of a city of ****** people.I called UniUni support and was told it would be re-delivered in a couple of days. No delivery attemp was made. I called them back and was told that it would be scheduled for delivery in a week. A week has gone by and still no delivery attempt.I hope this company goes bankrupt, so that it no longer messes up people's deliveries and tries to cover up by lying.
  

  uniuni

  Date: 04/02/2025

  Dear ******,

  We acknowledge your concerns and would like to clarify the status of your second delivery.
  As previously communicated in our response to your email on Wednesday, January 29, 2025, at 2:18 PM, your second delivery was scheduled to take place within 5-10 business days from that date. This timeframe is standard as we work to assign your parcel to an available delivery route, ensuring it reaches you safely and efficiently.
  We remain within the expected timeframe for your second delivery, and we appreciate your patience as we complete this process. If you have any further questions, feel free to reach out.
  Best regards,

  UniUni

• Review fromThanh P

  Date: 01/02/2025

  1 star
  Delivery driver does not attempt to call or enter the door code that is on the package to put the package inside. I live in an apartment building and by the delivery driver leaving it outside, it is so easy to get stolen since there's a lot of foot traffic outside of my apartment building. I have reached out to uni uni customer service several times but they seem like they don't care. I even have a big sign reminding the delivery driver to put the package inside. I have video evidence. The delivery driver does not even attempt to and to the code that is on the package or call the phone number that is on the package for me to come get it
  

  uniuni

  Date: 04/02/2025

  Dear *****,

  We acknowledge your concerns regarding the delivery of your package and appreciate the opportunity to address them.
  Upon reviewing your case, we found that your package was delivered to your apartment building as per standard procedure. We understand that you expected the driver to use the door code provided on the package or to contact you upon arrival. While our drivers aim to follow delivery instructions whenever possible, phone calls are not a required part of our standard delivery process.
  That being said, we recognize the importance of secure deliveries, particularly in high-traffic areas, and we take your feedback seriously. We have reopened your support ticket, and a leadership team member will be reaching out shortly to discuss this matter further.
  We appreciate your patience as we review this case and remain committed to addressing your concerns.
  Best regards,

  UniUni

• Review fromJUHA H.

  Date: 01/02/2025

  1 star
  a package that should have arrived in 3 day took over a month, the worst delivery and customer service ever, I hope I NEVER HAVE TO DEAL WITH THIS COMPANY EVER AGAIN...

• Review fromJustin E

  Date: 31/01/2025

  1 star
  NEGATIVE STARS!I recently had a VERY disappointing experience with UniUni. The customer service was abysmalsubpar would be putting it mildly. The representatives I spoke with were not just unhelpful, but downright rude. I was shocked by their lack of professionalism and their reluctance to assist with my issue.Not only did my parcel arrive late, but trying to get any clear answers about its whereabouts was like pulling teeth. Their tracking system is nonexistence. They can not track packages, drivers, anything. The driver tried to deliver the package to a business at 9p! It was a school!!! The entire ordeal left me incredibly frustrated. For the hassle and poor treatment I received, I wouldn't recommend UniUni to anyone. They seriously need to overhaul their customer service approach, as well as their whole business concept.

• Review fromLen U

  Date: 30/01/2025

  1 star
  The company appears to be fraudulent and should be reported the authorities.

• Review fromDiane V

  Date: 29/01/2025

  1 star
  Poorly run company! ZERO customer service. The pacific number has the message system on a loop, so you never get to speak with anyone, the chat box provides lip service with no actual support provided and the 'Customer Support' form always FAILS to create a ticket. When you call the Atlantic number expect wait times of over 30 minutes and expect to have your call dropped at least once during your attempt. They attempted to deliver parcels to a business that is closed on weekends with no secondary attempt made. After 3 promises of delivery I finally spoke with someone who told me my parcels (yes, multiple parcels) were lost in their 'warehouse'. Absolutely a horrible company and has no business being in business!

• Review fromG. H.

  Date: 27/01/2025

  1 star
  I would rate them a 0 if I could. After over a month, a dozen phone calls with promises to deliver it soon, and 0 delivery attempts, they sent my parcels back to the vendor. They were Christmas presents that I cannot reorder at the same price point I paid and a lot are out of stock. The closest they got were in a city two hours away from where I live. They said that the postal code was wrong, even though it wasnt. They said I was outside their service area, but my friend a block away had her parcels delivered. So many failed promises and I was told a manager would contact me within a few hours, several days ago and I have heard nothing. UniUni is listed as a **************** on here (they have two profiles rated a+ which is suspicious) but when I tried to submit a complaint I was told that it was a Massachusetts based company.
  

  uniuni

  Date: 29/01/2025

  Dear ****,

  We sincerely apologize for the frustration and disappointment you have experienced throughout this process. We completely understand how upsetting it must be to have your parcels returned after being assured they would be delivered.
  After reviewing your case, we found that your address falls outside of our delivery service area, which regrettably made it impossible for us to complete the delivery. As a result, your parcels were returned to the vendors warehouse. We acknowledge that this should have been communicated more clearly and much earlier in the process to prevent unnecessary delays and inconvenience.
  We also recognize the frustration caused by the multiple contacts you made with our support team and the unfulfilled promises of a manager reaching out. We take full responsibility for the breakdown in communication and will be addressing this internally to ensure it does not happen again.
  Since your package has now been returned, we kindly recommend contacting your vendor to discuss a refund or replacement. We understand that the inability to reorder certain items at the original price point is an additional hardship, and we regret that this situation has caused you such inconvenience.
  Your feedback is invaluable, and we are taking steps to improve our communication and service. If there is anything further we can do, please dont hesitate to reach out.
  Best regards,
  UniUni 

  G. H.

  Date: 31/01/2025

  Several people within the same town I am in, received their parcels as they were passed off with ***********. Which I was assured would happen with mine. I cannot be outside of the delivery address if other people here are not. I also tried giving an alternate address within 20km of the warehouse but had the same issues with it. Your company and representatives were committed to lying and not delivering my parcels. Not one attempt was made. My father in fact got a parcel today through your company diverted to ****** post, and he lives in an even smaller town fifteen km further than mine from the local warehouse.

• Review fromAmina J

  Date: 17/01/2025

  1 star
  Terrible experience with UniUni delivery. Packages are consistently late, and their tracking system is completely unreliable. **************** is almost impossible to reach, and when you do, they are unhelpful and dismissive. Extremely frustrating and unprofessional. Avoid using UniUni if you want your items delivered on timeor delivered at all!

• Review fromCindy A

  Date: 17/01/2025

  1 star
  Read the reviews before you order from a company who uses *******. I have the same issues as many others. Tracking says that the parcel was in transit on January 6th and out for delivery on January 14th. Still has not been delivered. I'm in contact with the company who uses them to ship and requesting a refund for the remaining subscription boxes if they continue to use ******* as their shippers. ***** this shipping service!

• Review fromMarzanna D

  Date: 17/01/2025

  1 star
  zero stars!! don't answer phones. The Bot chat is taking you on a loop that does not get info . The e-mails have not been answered. The packages they handle are delivered consistently to the wrong address. The company wont address issues.