Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
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  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The first attempt to deliver my package was made on December 29th, 2024. The Uniuni website states that a second attempt will be made within ***** hours, and I even called to schedule a second attempt. My package has not been moved since that time. I called four times to inquire about the package's status. Each time I was told that it would be delivered on the following day. I was unable to find out where my package is and why it's taking so long. Im sick and tired of waiting and hearing lies.

  

  Business Response

  Date: 16/01/2025

  Dear ******,

  Thank you for reaching out to us regarding your recent delivery experience. We sincerely apologize for the delays and lack of clear communication you encountered while waiting for your package.
  After thoroughly reviewing your case, we are pleased to confirm that your parcel was successfully delivered on January 8, 2025, at 12:44 PM to the following address:
  ******************************************************************************************************
  We deeply regret the frustration caused by the multiple delays and miscommunication during this process. Please know that we take your feedback seriously and are actively working to improve our service and communication processes to ensure a better experience for all our customers.
  If you are unable to locate your parcel or have any further concerns, please dont hesitate to contact us. Were here to assist you in any way we can.
  Thank you for your understanding and patience.
  Best regards,

  UniUni

  Customer Answer

  Date: 17/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *********

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a missed delivery notice on 1/3/25. Per the website the order would automatically be reattempted within 2days. Nothing was reattempted over the weekend. I tried to submit a ticket on ********* to confirm my door code. Their online support ticket form didnot work & kept saying Failed to create ticket. Please Try again. By 1/6 the website still only has the missed delivery on 1/3 & says retry later . At 10:45 a.m. on I called. After a 30 mins wait( much of which was spent in a loop as the automatic system asks you the same questions ***eatedly & when you press the prompts it ***eats again). When i finally got a *** he said my order had been reattempted on 1/6. I informed him no one attempted, no one buzzed my apt & no one called that morning plus the online tracker had no such attempt made. Didnt even say it was out for delivery again. It was snowing so I suspect they just ****ed it attempted so they did not have to go out in bad weather. The *** took my ************ code & raised a ticket. At 3pm I got an email saying my package would be sent back to the warehouse within 24 ********** have to arrange a new delivery. I called again & after 40 minutes on hold a new *** advised me the order was showing attempted on 1/6 at 12:30pm. At that point I knew that the delivery driver NEVER attempted anything! I think the 2nd *** hung up on me. I did not get a call back. I called a 3rd time ( another 40 min wait). I asked to speak with a supervisor. By then it was around 5pm; I was advised I should get a call back in 20 mins or by end of business hours( 9pm). I did not get a call back. This has been a terrible customer experience! The companys online support ticket system does not work; their automated system does not properly work; their online tracking system either is not up to date or does not coincide with what the ***s over the phone can see & their delivery folks clearly lie & **** items as attempted when they were not. I still have no resolution.

  

  Business Response

  Date: 16/01/2025

  Dear *******,

  Thank you for bringing your concerns to our attention, and we sincerely apologize for the frustration and inconvenience you experienced throughout this process. We have reviewed your case in detail and would like to provide clarification and an update.
  After receiving your support ticket on Monday, January 6, 2025, at 8:57 AM, an agent responded at 1:00 PM to confirm that the parcel would be automatically reattempted by the driver. We understand the delays and miscommunications in your experience were frustrating, and we regret that this led to additional stress.
  We are pleased to inform you that the parcel was successfully delivered on Tuesday, January 7, 2025, at 4:45 PM to:
  *****************************************************************************************************************
  Please find the Proof of Delivery (POD) attached for your reference.
  We recognize that your interactions with our support channels did not meet the standard of service you deserved. To address your concerns:
  Online Support Issues: Our technical team is reviewing the reported issues with our online ticketing system to ensure its reliability moving forward.
  Delivery Updates: We will investigate why discrepancies occurred between the online tracker and the information provided by our representatives to avoid such situations in the future.
  Customer Service: Your feedback regarding wait times, communication loops, and call handling has been escalated to our management team for review.
  We sincerely regret any stress caused by this experience and appreciate your patience while we worked to deliver your parcel. Please dont hesitate to reach out if you have any further questions or concerns.
  Thank you for giving us the opportunity to improve our service.
  Best regards,

  UniUni

  Customer Answer

  Date: 17/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Between December 15 2024 and January 6 2025, I made an order that after customs shipped through this company. According to the company, that package was supposed to arrive on December 31 2024 but the delivery failed. According to their website, there should have been a second attempt at delivery within 48 hours. There was no attempt and no update on the tracking number. I sent an email to customer service that was never responded to. On the morning of January 3 2025, I called the company to find out what the issue was. They updated my address for the package and added my phone number. They told me that the package would be delivered that day. The package was not delivered. I called again at the end of the day to ask why it had not been delivered and when I should expect my package. They said it would come within the next two days and that they resolved the issue with the address. The package was not ***************, January 6 2024 the tracking updated to say there was a scanned parcel processing delay. I called today and they claimed that meant the parcel was lost in transit. This seems to be their business model. As evidence by the multiple complaints to the BBB. When ordering from a company the consumer does not have the power to decide which company to ship through. Allowing Predatory shipping companies like Uni Express to accept parcels is a robbery of consumers.

  

  Business Response

  Date: 16/01/2025

  Good day,

  Thank you for reaching out to us and for your patience while we reviewed your case. We sincerely apologize for the issues youve experienced with your delivery and for the frustration caused by delays and miscommunication.
  After thoroughly investigating your concerns, we found your support ticket and confirmed that the second delivery for your package has been successfully booked. At this time, we are awaiting an available route for the delivery. Please rest assured that this is being prioritized, and we will provide an update as soon as a delivery date is confirmed.
  To address your concerns:
  Initial Delivery Attempt: We regret the failed delivery on December 31, 2024, and the lack of a timely reattempt.
  Communication Gaps: We apologize for the delay in responding to your initial email and any miscommunication during your calls. We understand how critical clear and accurate updates are and are taking steps to improve our communication processes.
  Tracking Updates: The processing delay noted on January 6, 2025, was caused by logistical challenges that have since been resolved, and we have prioritized your parcel for delivery.
  We are committed to ensuring your package is delivered as quickly as possible and will keep you informed every step of the way. Please dont hesitate to reach out to us directly if you have additional questions or concerns in the meantime.
  Thank you for your understanding and for giving us the opportunity to improve.
  Best regards,

  UniUni

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an item, and was informed that it was out for delivery on Jan 1, 2025. I received a phone call from a number with nobody on the other end, so I was unable to speak to the driver, or answer the door and receive my items. Since then, *** received two more calls from this automated number, and three failed delivery notices. At no point has the driver made an attempt to buzz my apartment building or phone me so I can come downstairs to answer the door. At this point the items have been sent back to the warehouse. I have called customer service twice, and been told that the items will be delivered that day. There still have not been any attempts to contact me or deliver my items, and it has been five days. I would like my items delivered, and I would like confirmation that the driver will buzz my apartment!

  

  Business Response

  Date: 16/01/2025

  Dear *******,

  Thank you for reaching out to us and for bringing this matter to our attention. We sincerely apologize for the inconvenience youve experienced with your delivery and for the frustration caused by the lack of communication during previous delivery attempts.
  After reviewing your case, we have identified that a new shipping label was issued by the sender, which caused a slight delay in processing your parcel. Were happy to confirm that your parcel is now out for delivery, and you can expect to receive it within 24 hours.
  To ensure a successful delivery this time, we have provided specific instructions to the driver to buzz your apartment building and contact you directly if necessary.
  If you experience any further issues or have additional concerns, please dont hesitate to reach out to us. We are committed to ensuring your parcel is delivered promptly and without further delay.
  Thank you for your patience and understanding as we work to improve your delivery experience.
  Best regards,

  UniUni

  Customer Answer

  Date: 18/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:07/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Last week, the delivery person completely mishandled my package. They delivered it at 11PM and left it in an unattended area in the downstairs lobby. By the time I received notification of delivery the next day, the package was nowhere to be found downstairs because it was stolen. The delivery person also used the excuse of the elevators not working when there are two stairways he could have taken and I only live up on the third floor. Completely unprofessional. I filed a complaint with them the same exact day I received notification of "delivery" via phone and online and they still have not gotten back to me about my complaint even though they said they will contact me in 2 days, which they did not. This is not the first time they have mishandled my items.

  Customer Answer

  Date: 15/01/2025

  Can you please resend me that email about proof that my package needs to be replaced so I can show it to the vendor? It was accidentally deleted. 

  

  Business Response

  Date: 21/01/2025

  Dear ********,

  Thank you for reaching out to share your concerns. We sincerely apologize for the mishandling of your package and for the frustration caused by this experience, especially given the challenges you described with previous deliveries.
  We deeply regret that your package was left in an unattended area and not delivered to a secure location. This falls short of the service standards we strive to maintain, and we acknowledge the impact this has had on your trust in our services.
  After thoroughly reviewing your case, we have issued a Parcel Issue Confirmation Letter in response to your support ticket. This letter serves as documentation for you to provide to your vendor, who will determine the appropriate resolution, whether it be a replacement or a refund.
  We understand the disappointment and inconvenience this has caused and are committed to improving our delivery processes to prevent similar issues in the future. Thank you for bringing this to our attention, and we sincerely apologize for any distress caused.
  Sincerely,
  UniUni 

  Customer Answer

  Date: 21/01/2025

   
  Complaint: 22776459
  
  I am rejecting this response because:
  You did not help with my issue at all, and this issue only occurred because of the extreme negligence on your company's part for hiring **** employees 
  Sincerely,
  
  ******** **********

  

  Business Response

  Date: 29/01/2025

  Dear ********,
  We sincerely apologize for any frustration you have experienced. We understand how important this matter is to you and regret any oversight in addressing your request.
  We have resent the letter to you today to ensure you have the necessary documentation. As per our policies and procedures, this letter will need to be forwarded to your vendor to discuss the possibility of a replacement or refund.
  We appreciate your patience and regret any inconvenience this situation has caused. If you require any further assistance, please let us know.
  Best regards,
  UniUni 

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had 3 packages shipped through UNIUNI. Only 1 was delivered. They lost 2 of 3 packages.Spoke with UNIUNI customer service. The advice (after no tracking updates for 30 days) given was to keep waiting for packages. Packages still **** **************** will not admit to losing the packages which is preventing me from getting a refund from the shipper.

  

  Business Response

  Date: 16/01/2025

  Dear *******,

  Thank you for reaching out to us, and we sincerely apologize for the frustration youve experienced with your recent deliveries. We understand how concerning it is to wait for updates on your packages and want to provide clarity on this situation.
  After thoroughly reviewing your case, we found that the parcel in question was delayed in customs from December 13, 2024, to January 3, 2025, before being released to UniUni for delivery. Were pleased to confirm that the parcel was successfully delivered on January 8, 2025, to the address provided. For your reference, weve enclosed the Proof of Delivery (POD) with this message.
  We deeply regret the lack of timely updates during the customs delay and any inconvenience this caused. While customs-related delays are beyond our direct control, we are committed to providing more transparent communication during such situations.
  Should you have any additional concerns or questions, please dont hesitate to contact us. We appreciate your patience and understanding as we strive to improve your delivery experience.
  Thank you for giving us the opportunity to address this matter.
  Best regards,

  UniUni

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been waiting for a parcel that has been "out for delivery" with this company for three weeks. Every time that i try to open a support ticket or contact their customer service, i get a message saying, "error, please try again".

  

  Business Response

  Date: 15/01/2025

  Dear ****,

  Thank you for reaching out and sharing your concerns regarding your parcel. We sincerely apologize for the inconvenience and frustration this has caused.
  After reviewing the tracking details, it appears that your parcel was assigned to a driver on December 18th but has not moved since then. Unfortunately, we must conclude that the parcel has been lost in transit.
  To resolve this matter, we have escalated your case, and a senior representative will reach out to you via email shortly to offer a resolution.
  We deeply regret the challenges you faced trying to contact our support team and the lack of updates. Please know that we are actively working to improve our systems and ensure a better experience for all our customers.
  Thank you for your patience and understanding. Should you have any additional questions, please feel free to let us know.
  Best regards,

  UniUni

  Customer Answer

  Date: 19/01/2025

   
  Complaint: 22771373
  
  I am rejecting this response because: I haven't received an email from UNIUNI as indicated in their reply. They're just brushing me. This is unacceptable and a poor way to operate a company. 
  
  Sincerely,
  
  **** ****

  

  Business Response

  Date: 29/01/2025

  Dear ****,
  Thank you for your patience and for bringing this matter to our attention again. We sincerely apologize for the lack of follow-through on our part and fully understand your frustration. Your concerns are absolutely valid, and we want to assure you that we take them seriously.
  Upon reviewing your case, we found that the agent originally assigned to handle your issue did not follow through as expected. This has been addressed internally, and the agent has been reprimanded. We have now reassigned your case to a different agent to ensure it is handled properly.
  Additionally, we acknowledge your concern regarding the lack of email communication. We regret this oversight and are committed to improving our follow-up process. You should be receiving a direct email from our team shortly with further details and next steps. If you do not receive this, please let us know immediately so we can ensure it is properly sent.
  We deeply regret the frustration this has caused and appreciate your patience as we work to make things right. If there is anything further we can do to assist you, please do not hesitate to reach out.
  Best regards,
  UniUni

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They have two packages of mine that failed a delivery attempt on thursday. They marked it immediately as incorrect address. Then they delivered a third package to me on Saturday but not the missing two packages.Their customer support submit a ticket is broken so I am unable to submit a query. An error comes up saying submission failed please try again later. I spent an hour on hold with their call center and was hung up on after an hour wait. Their chatbot said they will automatically re-attempt a delivery within ***** hours which they did not honor. There has been no update on tracking for 72 hours.Knowing they had a policy in place I took the day off to be home. So i sacrificed a days pay for nothing they did not honor their policy.I want a refund on the shipping for these two packages for stress and anxiety for 4 days. The packages need to be delivered in the next two days, before i go back to work on wednesday and have this whole process have to happen again.Their website is not functional and I am unable to communicate with their call support. The last thing I, or the seller of these products need, is for them to be returned to sender because of terrible ********** of right now according to ****, the driver marked both packages as incorrect address after only one attempt.

  

  Business Response

  Date: 15/01/2025

  Dear *****,

  We sincerely apologize for the frustration and inconvenience you have experienced with the delivery of your packages. We understand the impact this situation has had, and we regret that our service has not met your expectations.
  Upon review, the two packages in question were marked as having an incorrect address after a single delivery attempt on Thursday. While another package was successfully delivered to you on Saturday, we acknowledge the inconsistency in service for the remaining items.
  We also recognize the issues you encountered with our customer support systems, including the inability to submit a ticket online, extended wait times on our call center line, and a lack of timely updates on your package tracking. These are not the standards of service we aim to provide, and we are taking your feedback seriously.
  The delivery of the two remaining packages has been confirmed as completed on 2025-01-09 at 10:49:47, with Proof of Delivery (POD) provided. However, we deeply regret that our policies and communication failures caused you to lose a days pay and experience unnecessary stress and anxiety.
  Regarding your request for a refund on the shipping cost, as a delivery service provider, we are unable to process refunds directly. We encourage you to reach out to the seller for compensation options, as they retain control over shipping fees and reimbursement.
  Please be assured that we are reviewing the issues you raised, including the delivery process and functionality of our customer support systems, to prevent such occurrences in the future.
  Thank you for bringing these concerns to our attention. Your feedback is invaluable, and we are committed to improving our services.
  Sincerely,

  UniUni

  Customer Answer

  Date: 16/01/2025

   
  Better Business Bureau:
  

  It was frustrating to have to wait at home for days to receive these packages. There really needs to be a pickup location in every city across ***

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ****

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid like 11 dollars for this bag on December 27, 2024 and it said it would arrive on January 3rd, 2025. However, it is the 5th right now and my package hasn't arrive. Because on January 3rd, I got a notification that it was out for delivery and coming to me soon. A few hours later, it isn't here and I checked parcelsapp and 17track to see that it had been returned to the warehouse for whatever reason due to "invalid address" and was unsuccessful. Personally, that is unreasonable because the address I typed out is correct and I have triple-checked it many times. Then I try to contact customer support many times that day- phone number and email, and haven't responded in 2 days. Opening a ticket never works because it "fails" everytime so I am unable to do what their FAQs say- which literally reccomend me to open a ticket to "correct my address"(when it literally is correct).

  

  Business Response

  Date: 15/01/2025

  Dear Lily,

  Thank you for reaching out and sharing your concerns regarding your package delivery. We sincerely apologize for the inconvenience caused and understand your frustration with the delay and delivery issues.
  To address your concern, we have included a screenshot of the shipping details we have on file for your reference. It appears that the address was flagged as invalid in our system, resulting in the package being returned to the warehouse.
  To proceed, we kindly ask you to review the address in the attached screenshot and reply to this email with a confirmation or any necessary corrections. Once we receive your response, we will update our records and schedule a second delivery for your package.
  We appreciate your patience and understanding, and we are committed to resolving this issue as quickly as possible.
  Best regards,

  UniUni

• Initial Complaint

  Date:06/01/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint regarding UniUni's failure to deliver six packages, valued at over $300, which have been stuck in their **** warehouse since mid-December 2024. Despite my repeated attempts to resolve this issue with UniUni, I have encountered unprofessional behavior, unfulfilled promises, and no resolution.Issue Summary:On December 18, 2024, I was notified that my packages could not be delivered to my address on a military base due to access restrictions.On the same day, I filed a secondary delivery request to an alternate address outside the base.On December 19, 2024, UniUni confirmed via email that redelivery would be completed within 10 days. However, the packages remain undelivered as of January 5, 2025.Attempts to Resolve:I have made multiple calls to UniUni's customer service, often waiting ***** minutes on hold. Representatives have repeatedly told me to wait or have disconnected the calls.I have sent multiple emails, receiving only automated responses promising delivery within another 10 days, which has not happened.I offered to pick up the packages from their Utah warehouse to expedite the process, but I was informed that pickups are not allowed.Impact:The six packages are designer toys purchased from ******* and are collectively worth over $300. This delay, combined with the lack of communication and professionalism from UniUni, has caused unnecessary stress and inconvenience.I request the immediate delivery of my packages to the alternate address I provided.If delivery cannot be arranged, I expect UniUni to allow me to pick up the packages or provide a full refund.Below are the tracking numbers for your reference:UUS4CA0731713715760 UUS4CA0732713756970 UUS4CN0764761251503 UUS4CF0736734440881 UUS4CT0767775862825 UUS4CT0769775880387 I hope the Better Business Bureau can help hold UniUni accountable for their poor handling of this situation and prompt them to resolve the matter.Thank you for your time and assistance.

  

  Business Response

  Date: 15/01/2025

  Dear ******,

  After a thorough review of your case, weve identified that the second delivery booking to the alternate address you provided was regrettably missed. This oversight has been escalated to our warehouse supervisor to ensure the second delivery is prioritized and completed without further delay.
  We understand your concern regarding the inability to pick up the packages directly from our Utah warehouse. Due to operational policies, we are unable to facilitate customer pickups at this location. However, we are committed to ensuring that your packages are delivered to the alternate address as quickly as possible.
  We acknowledge the impact this situation has had on your experience, and we deeply regret the inconvenience caused by the delays, long hold times, and lack of clarity in communication. Please know that we are taking steps to prevent similar issues in the future and to improve our customer service processes.
  Thank you for bringing this to our attention through your complaint. Your feedback is invaluable in helping us improve, and we are working to resolve this matter promptly.
  Best regards,

   UniUni

  Customer Answer

  Date: 19/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** **********