Complaints

This profile includes complaints for uniuni's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  uniuni

  100 10851 Shellbridge Way Richmond, BC V6X 2W8

  
• 

  uniuni

  3750 N Fraser Way Burnaby, BC V5J 5G1

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding an order with the tracking number UUS4C30469682911233. I ordered a package from BoltzRetroStick on Black Friday, for an item I hoped would be a Christmas present. According to the tracking, it arrived in ************** on December 14, and was out for delivery on the 15th, then after having not been delivered on the 15th, the status moved to "Scanned parcel processing delay" on the 21st of December and nothing has changed since. I have attempted to call Uniuni on three occasions, each time getting my call dropped. BoltzRetroStick will not refund my order since they cannot verify that the package was lost. I would like my package delivered or declared lost.

  

  Business Response

  Date: 13/02/2025

  Dear *******,

  We sincerely apologize for the delay and frustration you have experienced with your package. We understand how disappointing this situation is, especially given that your order was intended as a Christmas gift.
  Our records confirm that a Parcel Issue Letter was provided to you on January 4, 2025, at 1:05 PM to assist in resolving this matter with the vendor, BoltzRetroStick. Since the vendor requires verification that the package is lost before issuing a refund, we recommend forwarding this letter to them as proof of the shipping issue.
  Regarding your package (Tracking Number: UUS4C30469682911233), tracking shows that it arrived in ************** on December 14 and was out for delivery on December 15. However, after not being delivered, the status changed to "Scanned parcel processing delay" on December 21, with no further updates since. Given the time that has passed, we recognize your concerns and recommend working with the vendor for a resolution.
  If you need the Parcel Issue Letter resent, please let us know, and we will be happy to provide it again. We sincerely regret the inconvenience and appreciate your patience. Please dont hesitate to reach out if theres anything else we can assist with.
  Best regards,

  UniUni

• Initial Complaint

  Date:11/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company provides postal service. The canada post returned my packages to them on 2025/01/05 but they refused to rensend to me and I cannot contact anyone there. My packages value is more than $3000.

  

  Business Response

  Date: 13/02/2025

  Dear Qi,

  We understand how concerning it is to be unable to locate your package, especially given its high value. We sincerely apologize for any frustration this has caused and appreciate the opportunity to assist you.
  In order to properly trace the parcel within our system, we would need a UniUni tracking number, as the tracking number provided is a Canada Post tracking number. If the parcel was transferred to UniUni, it would have been placed in our storage area and, per our policy, held for up to 30 days before being returned to the vendors warehouse.
  At this stage, we recommend reaching out to the vendor to discuss next steps, as they would have more visibility on the status of the package and any available resolution options. If you can provide a UniUni tracking number, we would be happy to conduct a more detailed search within our system.
  We truly regret any inconvenience this situation has caused and appreciate your understanding. Please let us know if we can assist further.
  Best regards,
  UniUni

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried contacting Uniuni multiple times but keep getting hung up on mid-conversation with no help. Ive submitted multiple support tickets but I feel like Im being ignored. I have used the address on the package multiple times with multiple shipping companies and there have been no problems. It seems like the delivery personnel are inadequate at their job based on online reviews and personal experience with this company. To deliver to a university dorm, you need to deliver to their mailing center: ********************************* They are open Monday-Friday 7:30am - 4:30pm

  

  Business Response

  Date: 13/02/2025

  Dear *****,

   

  We sincerely apologize for the frustration and difficulty youve experienced while trying to get assistance. We understand how important it is to receive clear and reliable support, and we regret any inconvenience caused by your previous interactions.
  We acknowledge your concerns regarding the delivery process and appreciate you sharing the correct mailing center details for your university dorm. Upon reviewing your case, we have confirmed that your package was delivered on February 8, 2025, at 16:50:36 to *******************, ***************************, ******, ***
  If you have not yet received your package, we recommend checking with your universitys mailing center or residence hall office, as they may have received it on your behalf. If you are unable to locate it, please let us know, and we will be happy to investigate further.
  We truly appreciate your patience and the opportunity to assist. Please dont hesitate to reach out if you need any further support.
  Sincerely,

  UniUni

  Customer Answer

  Date: 13/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ***

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an order from a different company that uses this company to deliver packages. When I was supposed to receive the order, they said that they hadnt been provided the complete address and requested that I send them complete information, so I sent them the information as requested. However, after sending them the information, they told me that I had the incorrect tracking number. I told them that I only had that tracking number and neither they nor the other company provided other tracking numbers. At this point, they completely refused to help me. It says my package is at the warehouse, but they have no willingness to help me find it or begin the process of getting a refund. I would like for them to complete the delivery now that they have my information.

  

  Business Response

  Date: 13/02/2025

  Dear Selasi,

  We sincerely apologize for the frustration and inconvenience youve experienced while trying to resolve this issue. We understand how important it is to receive your package, and we regret any confusion or difficulties in the process.
  Upon reviewing your support ticket, we have confirmed that a customer service agent has updated your address and successfully booked your second delivery. Your package is now scheduled for delivery within 510 business days.
  We acknowledge your concerns regarding the communication issues and the initial difficulty in locating your package. We apologize for any misunderstanding that may have occurred when verifying your tracking information. Please know that we are committed to ensuring this delivery is completed as soon as possible.
  We appreciate your patience, and we will continue to monitor your package to ensure it reaches you promptly. If you have any further questions or need additional assistance, please do not hesitate to reach out.
  Best regards,

  UniUni

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company continues to give me the runaround and hold onto my package despite previously delivering a package to the same apartment complex successfully. I would like my package ASAP.

  

  Business Response

  Date: 13/02/2025

  Dear *****,

  We understand your frustration and sincerely apologize for any inconvenience this situation has caused.
  As per the vendors instructions, Temu has directed UniUni to return parcels that have been marked with an incorrect address. Unfortunately, your package was classified under this policy. We regret any error that may have occurred in this process.
  For the quickest resolution, we recommend reaching out to ***** customer support to request a replacement or refund based on their policies.
  We appreciate your patience and understanding. Please dont hesitate to reach out if you have any further questions.
  Best regards,

  UniUni

  Customer Answer

  Date: 13/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  However, this would not have been an issue had the driver delivered the package like the last one. Same address and less than one week apart, so there should have been no issues.

  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've had a package that was scheduled for delivery, and i haven't received it yet. UUS4CC0455722982008 This originated from an order made in December, and the attached email traffic is my attempt to resolve this at the lowest level.

  

  Business Response

  Date: 13/02/2025

  Dear *******,

  We sincerely apologize for the inconvenience and frustration this situation has caused. We understand how disappointing it is to experience delays, especially given the length of time you've been waiting for your package.
  We have thoroughly reviewed your case and located your customer support ticket. We can confirm that your updated address has been verified with our warehouse, and we have escalated your second delivery for priority booking. Your package is scheduled to be dispatched within the next five business days.
  We acknowledge your concerns regarding the handling of this issue, and we regret any miscommunication or service shortcomings you may have encountered. Please know that we are taking this matter seriously and working to ensure a resolution as quickly as possible.
  We appreciate your patience and understanding. If you have any further questions or require additional assistance, please dont hesitate to reach out.
  Best regards,

  UniUni

• Initial Complaint

  Date:07/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Delivery Not Updated for 2 Days.Which is very abnormal.But they keep saying that is normal routine and do not give me ETA.

  

  Business Response

  Date: 13/02/2025

  Dear *****,

  We understand your frustration regarding the lack of tracking updates and sincerely apologize for any confusion or inconvenience this has caused.
  Upon reviewing your shipment details, we can confirm the following:
  Shipping Details Received: February 5, 2025, at 17:09:03
  Customs Clearance Status: The package was processed through customs on February 11, 2025, at 23:52:39
  Received by UniUni for Delivery: February 12, 2025
  Final Delivery Completed: February 12, 2025, at 09:36:23 to 1142 W ***** ***********, *******
  We acknowledge your concerns about the lack of an ETA while your package was in customs. Unfortunately, customs processing times can vary significantlyfrom same-day clearance to several weeksdepending on the shipment and any regulatory checks. During this time, our system is unable to provide real-time tracking updates. However, as soon as the parcel was released to UniUni, it was immediately booked for final delivery and successfully delivered on February 12.
  If you need further assistance or have any concerns about your delivery, please dont hesitate to reach out. We appreciate your patience and are here to help.
  Best regards,

  UniUni

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My package was supposed to arrive on January 17, but you guys return it into your warehouse because it is a wrong address. That's why I immediately contact the customer service the next day to change my shipping address. You guys change it immediately and said that my package will arrive within 10 business days. After 10 business days I still haven't received my parcel and I contacted you guys again on January 29, that my package is experiencing a delay and you guys also give me a new tracking number (****************). After that I still haven't received my package that's why I contacted again the customer service on February 3, and you guys told me that my package is missing. The next day February 4 I try to call you guys again just to make sure, and you said that my parcel has arrived in uniuni sorting facility, I don't know if this is true or you guys just want to make me calm down or what. And then February 5, you guys told me that my package will arrive 100% on friday, February 7. And today February 6, I tried to call you guys just in case to ask what the status of my parcel, and you told me that my package will be delayed because of the weather conditions and it will arrive next week. If you can find my parcel and you guys totally lost it just say it and give my money back, because all you guys do is waste my ********'re customer service is useless you know, I have contact you guys many times for the arrival of my package, but each agents you guys have in customer service kept lying just to satisfied your customer.

  

  Business Response

  Date: 13/02/2025

  Dear ****,

  We sincerely apologize for the ongoing delays and any frustration this has caused. We understand how important it is to receive your package as expected, and we truly regret the inconvenience you've experienced.
  Our records confirm that your second delivery was successfully booked by our customer service team. However, it has not yet been assigned to a driver. We have escalated this to the warehouse supervisor to ensure it is prioritized for the next available delivery.
  We acknowledge the repeated changes in delivery timelines, and we deeply regret any miscommunication along the way. Please rest assured that we are actively working to resolve this as quickly as possible. We appreciate your patience and will provide you with an update as soon as your parcel is assigned for delivery.
  Once again, we apologize for the delay, and we truly appreciate your understanding. If theres anything else we can do to assist, please dont hesitate to reach out.
  Best regards,

  UniUni

  Customer Answer

  Date: 13/02/2025

   
  Complaint: 22909072
  
  I am rejecting this response because: You guys always say you're going to do something about this kinds of issue, and few days later you'll just forget it until the customer reach out to you again say the same thing.

  
  Sincerely,
  
  **** ***** Baawa

  

  Business Response

  Date: 26/02/2025

  Dear ****,

  We sincerely apologize for the ongoing frustration and confusion regarding your parcel. After reviewing your case, we regret to inform you that despite our efforts to reattempt delivery, our warehouse has confirmed that your package is officially lost. We understand how disappointing this is, and we truly regret the inconvenience this has caused you.
  To ensure a proper resolution, our *************** Service Agent will be reaching out to you shortly via your support ticket #******* to discuss the next steps. We appreciate your patience and will work to resolve this matter as quickly as possible.
  Once again, we sincerely apologize for the experience youve had, and we appreciate your feedback as we continue improving our service.
  Best regards,
  UniUni 

   

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Temu and the package was supposed to be delivered from a company called UniUni their website is **************************************. My package was supposedly out for delivery Jan 28th 2025 but delivery attempt failed as the company said but they couldnt explain what that means. Since then no updates until Feb 1st 2025 another failed delivery. No one ever came to the house there are cameras all around the house no one came. I Called the company and they said it will be delivered Feb 4th by 10pm I sat and waited still no delivery. I contacted them today again they said a supervisor will reach out to me. No one reached out. *** also sent several emails and use their support chat on the website to submit tickets asking about my package.

  

  Business Response

  Date: 06/02/2025

  Good day,

  Thank you for reaching out. We understand how frustrating this experience has been and appreciate your patience while we work to resolve it.
  Our team has been actively engaged with your case, and we have confirmed that the address on file is correct. However, we noticed that your phone number was missing from the tracking details, which may have contributed to the delivery difficulties. We have now updated your information to ensure smoother communication moving forward.
  At this time, your package is returning to the warehouse, and we will closely monitor it. As soon as it arrives, we will immediately rebook it for a second delivery attempt to ensure it reaches you as soon as possible.
  We sincerely apologize for any inconvenience this has caused. Please rest assured that we are actively working to resolve this for you, and we will provide updates as soon as we have further information.
  If you have any further concerns, please dont hesitate to reach out.
  Best regards,
  UniUni 

• Initial Complaint

  Date:06/02/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  uniuni does not delivery my package, keep waiting!

  

  Business Response

  Date: 06/02/2025

  Dear ****,

  Thank you for reaching out. We understand your frustration and sincerely apologize for the delay in delivering your package.
  According to our records, your parcel was successfully delivered on February 6, 2025, at 12:49 PM to ************************************************************************************. We acknowledge that the initial delivery attempt on January 28 was marked as a failed delivery, and we regret any inconvenience this may have caused.
  If you require any further assistance, please dont hesitate to reach out. We appreciate your patience and understanding.
  Best regards,
  UniUni 

  Customer Answer

  Date: 06/02/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ********