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Business Profile

Internet Services

Shaw Communications Inc.

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This business is NOT BBB Accredited.

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Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Shaw Communications Inc. has 29 locations, listed below.

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    Customer Review Ratings

    1.02

    Average of 89 Customer Reviews

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    Review Details

    • Carl U

      Date: 18/09/2024

      The service sounded so good that I signed up for 3 home services in late August.. *** then I waited for more than 2 weeks for the phone service they had installed in the most hunhandy place in the house. There were such a number of other things and I was within the cancellation period, so I cancelled. You spend hours, no exaggeration, if you want to talk with anyone. Today I got a ******* letter from the ****** together with Sahw credit deparmtne. They say that I have an outstanding balance of MINUS twenty-four cents. No kidding. *** to add to the absurdity, they say that unless I pay within 10 days they'll send it for collection. Having dealt with them over a couple weeks last month that kind of absurdity is believable because their own communications systems are so poorly put together that they seem to be designed to gratuitously antagonize their customers. They have some good people working for them but the system isn't even organized enough to be a maze. I I am so glad I am no longer a customer of theirs.

    • Wendy S

      Date: 17/09/2024

      Since R****'s took over Shaw the wait time to chat with a rep is unbelievable. Currently 432 in queue and been on hold for 25 mins. My bill has extra charges, that is more than I agreed to when I renewed my contract. Rogers/Shaw invest in more reps!

    • Vern C

      Date: 06/09/2024

      TERRIBLE...used to be able to talk about concerns or issues reguarding any of their services 24 hrs a day. It seems they have the right to change the bill at any given time. Of course you can't reach anyone to voice your complaints and its quite obvious there is very little need for customer service. As others have indicated there is generally a 2 year contract that they can ignore at any time. I for one being a very long time customer will not be extending mine. I guess I have to post a star but again we're made to do this. Shameful **** C

    • Tim E

      Date: 29/08/2024

      Shaw is now even worse since ****** purchased them. Always 1 - 2 hours on phone holding & then finally hang up, as cannot waste anymore time. Horrible customer service once you do get through. Even when you agree to a 2-Year contract, they always try to find some way to increase your bill each month. The end user is stuck with them for 2-Years, but they do not have to hold up to their agreed pricing. That is absolutely unfair & corrupt business practices. Do not subscribe to auto billing, as they always try to overcharge you almost every month. Just pay them what you agreed to & let them write off the rest. When they try to overcharge you, submit a complaint to CRTC through CTAA.

    • Keith L

      Date: 28/08/2024

      Bait and switch. ***** to one price in contract and they increase another part of the contract stating "look at the fine print". Now, they are taking their pre-payment plan 2 weeks before the START period (paying on Sept 9 for service from Sept 27 - Oct 26). Called to ask why, sat on hold for 10 minutes each time and then their system hangs up before you get a chance to reach anyone. Are they going out of business given that they need to nickel and dime customers that have contracts? As well as making you pay two weeks earlier. Must have a cash flow issue. Too bad there isn't some better business agency that will step in and stop these poor and deceptive business practices by an oligopoly. Wish I could go less than 1 star

    • Richard L

      Date: 27/08/2024

      Customer service doesn’t exist. You would think that after Rogers bought out Shaw there would be more customer service representatives. I’ve been over charged on my bill by 50 dollars 2 months in a row. I’ve tried to call them multiple times, only to be left on hold for hours.

    • Alejandra B

      Date: 24/08/2024

      Communication failure. This company does not respect their own plans and cancel plans without cause then charge me money to reconnect but asks to resing same contract charging an increase price. Poor customer service too, lies, disrespect, long wait times. Not worth it.

    • Cherie R

      Date: 19/08/2024

      I just had the exact same experience as ************ (Aug 7, 2024). On hold for over 2 hours and then told the exact same thing - bill increased - your problem so I returned the 2nd rental TV box. I also signed up for 2 year plan being told $ will not change in the 2 years (Im on a fixed income so this was important to me). They can change the price on the TV boxes but if i want to cancel early it will cost me $500. **** also changed my payment date by 10 days - payment is due 10 days earlier each month now. At first ********** would not even talk to me, sent word thru agent that she could not change anything. It is now 3 hours and 25 minutes later, ********** agreed to talk to me. Basically said my problem, they can change the price of the TV box anytime and this is being recorded and will be reviewed higher up - yeah right! Now I have to find a box and spend gas going to ****** post to return the second TV box I have been with ****** 20 years and **** at least 10 years but that means absolutely nothing.Here I sit at their mercy........wonderful feeling

    • Hadi H

      Date: 18/08/2024

      I migrated to ********  on August 1st, and on the same day, I signed up for home internet service with Shaw. The agreement was $90 per month for 1 Gbps speed, unlimited data, with a $150 gift card and two years of free Disney Plus. They came on time and set up the internet service. I then waited for them to provide me with the ****** Plus account, but nothing happened. I contacted their customer service multiple times via chat, and they said they would inform the person who signed the contract with me to contact me, but no one did. So I chatted with them again, and this time they said they would not give me the Disney Plus account unless I purchased their cable TV service. I told them they were breaching the contract, and I didn’t want this service. After that, I signed a better contract with Bell. Now, it hasn't even been 18 days since the service started, and they have sent me a $556 bill for something they didn’t do. What is going on here? Does this mean I have to pay for Shaw’s breach of contract? What kind of customer service is this?

    • Nancy W

      Date: 16/08/2024

      ******* ***** **** ***** * ********* There was not any notification of increase. They can charge any amount they want. Since Rogers has taken over Shaw, they no longer include the anti-virus software. It is time to change once my contract is up. I would give them no stars if possible.

    Shaw Communications Inc. is NOT a BBB Accredited Business.

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