Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shaw Communications Inc. has 29 locations, listed below.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

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  Shaw Communications Inc.

  2421 37 Ave NE Calgary, AB T2E 6Y7

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  Shaw Communications Inc.

  4761 62 St Red Deer, AB T4N 2R4

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  Shaw Cablesystems GP

  2519 Queensway Prince George, BC V2L 1N1

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  Shaw Cablesystems Ltd

  2350 Hunter Rd Kelowna, BC V1X 7H6

Review Details

• Review fromDavid M

  Date: 16/04/2025

  1 star
  I can recall Shaw's good service. If you phoned in, you could leave a number and they would call back. Customer service was effective, and the company seemed to care. Not so R****** *******! We have experienced wifi issues fir minths. R****'s finally admitted it was their fauolt. But, nothing is fixed! Phone and you are on hold for what feels like days! Their customer service department is their only for bills and their money. Issues with wi-fi, and the recording suggests I go on-line! Even when I try that, I cannot receive any definitive answer, and when it inevitably quits the wi-fi, they do not call back, nor text, nor chat. I was with Shaw for many years. Bit R***** ******* is so NOT Shaw!!

• Review fromAna C

  Date: 03/02/2025

  1 star
  ******** ********** ******** ******* *** **** ****** ******* **** ******* ******** On 03-02-2025 I was on the line for 45 minutes and 20 seconds as I had recied a cancellation fee letter. Unbeknownst to me the agent advised there was a call on July 10 by me.. I did not make this call. I even stated I could send them a statement of my phone logs. Agent said they would escalate.. I had to go and the agent called me back at 9.37am this call was 8 mins where he needed me on the line for the escalation, as you could tell I was under the impression I would be speaking to a manager or the escalation department. The agent called back at 10:27 am we had another call for 13 minutes. The confirm the number they received the call from was not my number yet still denied to allow me to escalate the call or speak to a manager. They refused to further investigate my concern. I did not call to renew a contract and they clearly do not have my number on the july 10 call. I verbally confirmed that the agent was refusing to escalate my concern. I voiced my concern that this was a ********** call.. and the agent was denying my ability request to further escalate the file. This was certainly as per the instructions of his boss or whoever confirmed the July 10 was not my number. I'm sure the agent did his best based on what he was told to do but as consumers we have the right to voice concerns and have cases of potential ***** looked into. Overall, I'm not happy with the service with shaw bought by ******. They have wasted my time and completely disregard my concern.

• Review fromJuergen S

  Date: 29/11/2024

  1 star
  Since they merged **** ****** *** ****** *** ***** *** *** *** *** *** **** ** **** **** the experience is the worst ever. They saved a lot of money with those small little useless black boxes but still increase their pricing. Once my contract is over I will switch to ***** for sure, unless they fix the issue, invest in better software and provide the same experience they did before.

• Review fromKelly B

  Date: 15/10/2024

  1 star
  Moved to a rural service area where **** cannot provide service. They wanted a early cancellation fee to be paid out. Why would there be a cancellation fee for a service they cannot provide? Said if i signed up for the shaw cable of ****** 500 rural internet they would waive the cancelation fee. So now i have had to sign up for cable as internet 500 is not enough for someone who works from home. I have 2 cameras that apparently I need to now pay $480 for and cannot be returned. The rest of the equipment can be returned but nope not them. No one told me you get held to **** no matter what. Guess they find a way to get their money when they get provide service.

• Review fromJustin C

  Date: 27/09/2024

  1 star
  Terrible experience! I asked shaw to move my connection as I bought a new house. They said it’s booked for a service move. On the day, nobody showed up. They said technical glitch on their end. The service move did not go through as they said there’s no service in the new house. They told me to pay for the service coz I still have connection even if the service is not moved. Talke to the agent and said she’ll put it on temporary hold and ignore th charges. She fixed the charges when i called back again then now asking me to pay for $10/month temporary suspension. Ater 6months of no service in the area, the agent said she will remove the fees just to keep me as a shaw customer. A year has past, I have to renew but they still have no service in my new home so no choice but to terminate the contract. Now they’re telling me i need to pay $100++ for the gadget and the $10/month. Called several times they said Shaw owes me $5 as a credit because i returned the equipment. 3months later they sent my name to collections when the agents told me I dont need to pay and just ignore the other charges. Ended up just paying whatever they are telling me to pay. This is my worst experience with R***** Shaw. Misinformation and miscommunication. I will never recommend this company at all.

• Review fromCarl U

  Date: 18/09/2024

  1 star
  The service sounded so good that I signed up for 3 home services in late August.. *** then I waited for more than 2 weeks for the phone service they had installed in the most hunhandy place in the house. There were such a number of other things and I was within the cancellation period, so I cancelled. You spend hours, no exaggeration, if you want to talk with anyone. Today I got a ******* letter from the ****** together with Sahw credit deparmtne. They say that I have an outstanding balance of MINUS twenty-four cents. No kidding. *** to add to the absurdity, they say that unless I pay within 10 days they'll send it for collection. Having dealt with them over a couple weeks last month that kind of absurdity is believable because their own communications systems are so poorly put together that they seem to be designed to gratuitously antagonize their customers. They have some good people working for them but the system isn't even organized enough to be a maze. I I am so glad I am no longer a customer of theirs.

• Review fromWendy S

  Date: 17/09/2024

  1 star
  Since R****'s took over Shaw the wait time to chat with a rep is unbelievable. Currently 432 in queue and been on hold for 25 mins. My bill has extra charges, that is more than I agreed to when I renewed my contract. Rogers/Shaw invest in more reps!

• Review fromVern C

  Date: 06/09/2024

  1 star
  TERRIBLE...used to be able to talk about concerns or issues reguarding any of their services 24 hrs a day. It seems they have the right to change the bill at any given time. Of course you can't reach anyone to voice your complaints and its quite obvious there is very little need for customer service. As others have indicated there is generally a 2 year contract that they can ignore at any time. I for one being a very long time customer will not be extending mine. I guess I have to post a star but again we're made to do this. Shameful **** C

• Review fromTim E

  Date: 29/08/2024

  1 star
  Shaw is now even worse since ****** purchased them. Always 1 - 2 hours on phone holding & then finally hang up, as cannot waste anymore time. Horrible customer service once you do get through. Even when you agree to a 2-Year contract, they always try to find some way to increase your bill each month. The end user is stuck with them for 2-Years, but they do not have to hold up to their agreed pricing. That is absolutely unfair & corrupt business practices. Do not subscribe to auto billing, as they always try to overcharge you almost every month. Just pay them what you agreed to & let them write off the rest. When they try to overcharge you, submit a complaint to CRTC through CTAA.

• Review fromKeith L

  Date: 28/08/2024

  1 star
  Bait and switch. ***** to one price in contract and they increase another part of the contract stating "look at the fine print". Now, they are taking their pre-payment plan 2 weeks before the START period (paying on Sept 9 for service from Sept 27 - Oct 26). Called to ask why, sat on hold for 10 minutes each time and then their system hangs up before you get a chance to reach anyone. Are they going out of business given that they need to nickel and dime customers that have contracts? As well as making you pay two weeks earlier. Must have a cash flow issue. Too bad there isn't some better business agency that will step in and stop these poor and deceptive business practices by an oligopoly. Wish I could go less than 1 star