Reviews

This profile includes reviews for Shaw Communications Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Shaw Communications Inc. has 29 locations, listed below.

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  Shaw Communications Inc.

  2400 32 Ave NE Calgary, AB T2E 9A7

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  Shaw Cable Systems

  101-3551 Blanshard St Uptown Mall Victoria, BC V8Z 0B9

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  Shaw Communications

  23 Manitou Drive Sault Ste. Marie, ON P6B 6G9

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  Shaw Communications Inc.

  10450 178 St Edmonton, AB T5S 1S2

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  Shaw Cable Systems

  4316 Boban Dr Nanaimo, BC V9T 6A7

Review Details

• Review fromElizabeth L

  Date: 24/06/2025

  1 star
  **** internet is horrible and customer service appalling. I had nothing but headaches once I switched to ****. They sent agents several times and none could "fix" things. Wifi was totally unreliable. As a result, I missed online classes, could not rely on zoom calls. All of this was remedied once I switched to *****. I returned all their equipment as requested. They said we would be clear once I had mailed it all in. Still, they harassed me for money which I did not owe them. I sent them an email and received no response. I phoned them numerous times and was told that waiting time was well over an hour. Once I waited up to 2 hours and still didn't get through. They continued to harass me with emails and letters and have now sent a collection agency after me. They will never receive a ***** from me for this appalling lack of service. Run as quickly as possible from any **** offers. They are *******

• Review fromCelia L

  Date: 14/06/2025

  1 star
  SHAW / R****** IS THE ABSOLUTE ABSOLUTE worst internet service as well as customer service. IT IS IMPOSSIBLE to reschedule an agent in any kind of timely fashion - when I finally got a tech to my house he was scared of my dog -- NO ONE asked if their were pets in the house so I had to send my kid and dog away (not a big big issue but its inconvenient for us, and unfair for the tech) Trying to reach shaw to inform them the tech was scared of animals was again another massive issue and im currently 60th in line to speak to someone. It just bloody ridiculous.

• Review fromRick B

  Date: 28/05/2025

  1 star
  If there was a option for 0 star. That's what they would have got. A poorly run company 0% customer service.

• Review fromLance B

  Date: 18/05/2025

  1 star
  Shady billing practices.I cancelled my account within 1 month of the end of the term agreed to in contract. I paid the full term of the contract out. They are now hitting me with a 35 dollar fee for cancelling. They have escalated it to my creditors. I am tempted to take them to the supreme court over it to be honest.I had a call with a rep, they said they would remove the charge. Everything remains now a month later. This is obscene and frankly they need to be taken to court over this.

• Review fromChantelle Z

  Date: 13/05/2025

  1 star
  Absolute Horrible Customer Service. They do not respect your loyal business and have no respect for your time. I called to speak to a manager (by the way they have no Accountability) and the first time they said they would call me back, never received a call. The second time kept me on the phone for 30mins, and today OVER AN HOUR. My time is valuable too!!!! ****** Employee# WMUF (if that is her real number) just kept receipting the same thing like a broken recorder. " I understand your frustration" So this is the first step Better Business Bureau says to to. Let's see if ****/****** even responds to this. I will see if my loyal business for over 10 years means anything.

• Review fromHannah U

  Date: 05/05/2025

  1 star
  Had service *** ***** ***** come to my door in ********* ********. Was offered a promotion and told I could cancel anytime. About 6 months later needed to cancel and was told Id be charged $500. I told the woman on the phone I was not aware of this fee and what the sales *** said. She said she would waive it and I clarified with her two or three times. Almost a month later (after receiving the final bill) Im charged the $500. Just tried to talk with customer service, waited two hours and nothing.

• Review fromAlexandra W

  Date: 03/05/2025

  1 star
  Wish I could leave negative stars. AVOID THIS COMPANY **** ** ********. Cancelled our internet with **** when our contract was ending because we were moving and wanted better internet service for a better price (Shaws internet ***** and is expensive). Received the confirmation code for the modem return, returned the modem. Guess it was Opposite Day for whoever we spoke to, oh you want to cancel and return your modem? I will most definitely renew you for another year, heres the information to mail the modem back that you need for the internet. NOW were expected to pay for a month of internet ($90.00) AND pay a $250+ cancellation fee. Provided the confirmation code for the modem we returned, provided the EXACT DATE AND TIME we called to cancel, but apparently this isnt enough proof that we cancelled our internet rather than renewing it? Clearly a company that gets spicy when someone wants to leave rather than stay and pay a ridiculous amount of money for mediocre internet speed that they say is perfect for people who game online.**** is a horrible company, HORRIBLE. I will tell that to anyone who ever brings up changing internet providers, RUN THE OTHER WAY.

• Review fromColin V

  Date: 30/04/2025

  1 star
  One of the worst companies to deal with. **************** cannot be reached even after holding on for more than one hour. They charge you an arm and a leg and give you nothing but grief. Why do I have to pay for something that is not being delivered?

• Review fromDustin P

  Date: 30/04/2025

  1 star
  ********** customer service. Asked to speak to a manager, and the manager literally refused to speak to me. Dont waste your time. *** already switched providers

• Review fromJessica H

  Date: 18/04/2025

  1 star
  This company and its terrible service is everything that's wrong with Internet services in this county. I guess this is what you get with monopolies. We ordered the ******/Shaw X-Finity router for Internet services at our brand new house. We were able to order it online no problem and they provided a start date. We go to hook it up only to discover there's no connection. After hours, and I mean hours, of back and forth calls with tech support and it's accounts department, we are told there's actually no service available for us yet, because of an issue with their data (likely the postal code and being such a new house). We were told there's no way we would be charged and lo and behold we are sent a bill for $30, despite having already been in contact with them and getting the absolute run around. This is a joke and a ****. Canadians deserve better and not having to resort to billionaire and all around garage human being-owned companies like ******** to get Internet services. ***** ** **** * *****.