Reviews
This profile includes reviews for MyTAXPrepOffice's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 197 Customer Reviews
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Review fromPari V.
Date: 04/25/2023
5 starsI was entertained by reading the complaints. I wish the BBB let you comment to them. I am convinced the people writing the complaints do not know how to prepare taxes at all. It shouldn't matter if the system calculated everything incorrectly how do you submit without reviewing it?
I have been a customer since 2018 and yes there was a lot of issues. however customer service was always helpful and yes I did make a few calculation errors and then some things didn't seem to pull over correctly but in the end that is my fault for not catching that. each year though mytaxprepoffice improves. Also, I have made numerous suggestions to them and I am happy to see they are implemented. This makes me feel like they really listened. My price is also low and I am locked in which shows they value long time customers. I feel valued as a customer because of this, not many companies do this.
The issues usually fall in the state returns. I reviewed each one to make sure everything is correct. If you are doing a part year return or non resident return and have multiple states you have to make sure everything is allocated correctly. The system guesses the best it can based on the info entered but it can't do your job for you. It doesn't ask you a 100 questions like TurboTax to be able to enter everything correctly for you. If I do find a calculation error even though I can override I do try to report them and they are fixed quickly.
The lag and freezing I get sometimes especially during tax season is bad. I won't be able to check a box, or type in a field or it loads forever and just gets stuck. I have to refresh or logout and back in to get it to work. The lag does waste a chuck of my time because it doubles the time it takes me. My biggest annoyance. I really hope they come out with a desktop option not just offline, I feel I could be a lot more efficient without the delay because if I ever did switch to a different software that would be the reason. continue to get better
MyTAXPrepOffice
Date: 05/03/2023
Hello and thank you for the positive review! Our commitment to continuous improvement means we look at all feedback and do our best to make enhancements based on what our customers need most. We are constantly working to make the program fast and accurate while keeping it affordable. We appreciate your loyalty and look forward to partnering with you for many more successful tax seasons!Review fromTOM P
Date: 04/17/2023
5 starsI find it easy to navigate especially with anxious customers. Some of my clients are disorganized and they'll pull stuff out relating to Sch. D when were on Sch. F, as an example, After the customer is set up in the info and e-file area it's pretty easier to move quickly with clients. I'll continue to use it.MyTAXPrepOffice
Date: 04/24/2023
Hello and thank you for the positive review! We built our software from the ground up to be fast, accurate, and affordable. We're so happy to hear you find it easy to navigate. We appreciate your business and look forward to supporting you through many more successful tax seasons!Review fromFay A
Date: 04/13/2023
5 starsThe customer service personnel are always excellent! I have used several other softwares and there's no comparison to the quality of My Taxprep... I love this software.MyTAXPrepOffice
Date: 04/18/2023
Hello and thank you for positive review! The feeling is mutual...we love our customers! We are so glad you decided to switch. We appreciate you taking the time to leave a review. Your review helps others to make the decision to join the MyTAXPrepOffice family. We look forward to partnering with you for many more successful tax seasons!Review fromRichard A
Date: 04/11/2023
5 starsThe customer service personnel are always excellent! Their professionalism is beyond reproach—very knowledgeable staff in every aspect of the company.MyTAXPrepOffice
Date: 04/18/2023
Hello and thank you for the 5-star review of our support staff! Our Customer Success Specialists are the backbone of our company. Their goal is to make sure you have a great experience every time you need a question answered whether it's on the phone, messaging in live chat, or through the Solution Center. We look forward to supporting you through many more successful tax seasons!Review fromSylvia S
Date: 04/07/2023
5 starsI have been with My Tax Prep Office since 2018. The program, the customer service and the technical support are excellent. The live chat is awesome! Thank you all for the great support. I just renewed the program for next year.MyTAXPrepOffice
Date: 04/18/2023
Hello and thank you for the positive review! We love our loyal customers and we're always glad to hear feedback about our awesome support staff. Thank you for being the most important part of the MyTAXPrepOffice family!Review fromMARIA S
Date: 04/07/2023
5 starsThis was my first year with this online tax software preparing the 2022 tax returns. At the beginning I was scared because I did not know the program, but the staff are so kind and they took care of every call I made. I love this tax software program.!!! (My Tax Prep Office)MyTAXPrepOffice
Date: 04/18/2023
Hello and welcome to the MyTAXPrepOffice family! We are so glad you are with us and we appreciate the 5-star review very much. It can be scary to switch software programs, but with our 1-on-1 training, live webinars, training video library, extensive knowledge base and super friendly support staff, we've got you every step of the way. We look forward to partnering with you for many more successful tax seasons!Review fromJohn L
Date: 04/04/2023
5 starsBeen using the software since 2018. Every time I have had a problem, the support team has found an answer. This year had a problem filing a state amended return that required an attachment with the return. Several failures were frustrating but found that the only reason it was really being rejected was because an amended Federal return was not being filed. Not a program issue at all, but they found the problem for me.
Only item I have ever requested and not had resolved as I asked deals with Pennsylvania local returns not being linked to Schedule C. The local return has two fields and that appears to be the issue. ALL of the Federal and State issues have been completed basically to the specifications of my request.
Can't ask for more than that.MyTAXPrepOffice
Date: 04/10/2023
Hello and thank you for the 5-star review! We love our amazing support team! Possibly some of the most helpful people on the planet and they love to hear that you are happy with their performance. Thank you for being a loyal MyTAXPrepOffice customer. We appreciate your business!Review fromPat S
Date: 04/04/2023
5 starsI think this is my 5th year with My Tax Prep Office and I have seen the program become more and more efficient as the years went by. This year I am very satisfied with the improved program and intend to stay with it for oncoming years.MyTAXPrepOffice
Date: 04/10/2023
Hello and thank you for the positive review! We love our loyal customers! We work hard every year to make sure our brand promise of continuous improvement is fulfilled. Thank you so much for being part of the MyTAXPrepOffice family. We look forward to supporting you through many more successful tax seasons!Review fromJuan M
Date: 04/01/2023
5 starsExcellent software to prepare business and individual taxes. Support team is always ready to help and improve the software. I have been a client since 2014 and each year is better.
Thank you guys. Keep the good work.
Juan M*******MyTAXPrepOffice
Date: 04/10/2023
Hello and thank you for the 5-star review! Wow! You have been with us since the beginning. We appreciate our loyal customers who have helped us improve and grow with each tax season. Your success is our success. Thank you for being the most important part of MyTAXPrepOffice!Review fromLou Z
Date: 03/28/2023
4 starsI have been with MYTAX PREP for well over 3 years. They are customer oriented and very responsive.MyTAXPrepOffice
Date: 03/30/2023
Hello and thank you for the positive review! Our Customer Support Specialists love to help and want to get you back to work as quickly as possible. We appreciate loyal customers like you and look forward to supporting you through many more successful tax seasons!
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