Pest Control Services
TerminixThis business is NOT BBB Accredited.
Find BBB Accredited Businesses in Pest Control Services.
Reviews
This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,167 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromAntoinette F
Date: 01/14/2025
1 starThese reviews are so true, I wish I had read them first. But my daughter had set up with them for the mosquitos. She called them because she had a service with them. Their quote for the pest was high, but I went with it. One thing after another to finish the job, they are horrible. And of course at this point we are 4 days over the 30 days. Then still not showed up today to do the work. Yes do not use them.Terminix
Date: 01/15/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Antoinette F
Date: 01/20/2025
The contract is under my daughters info:Contract #: 1**SSN**241**SSN**Inspection Date: 12/04/2024 Inspector: **********, ***** Homeowner Name:*** ******* Address: *************************************************************************************************************** **SSN**Home PhoneReview fromLenny S
Date: 01/13/2025
1 starThis is an awful business and they are scammers! ******Terminix
Date: 01/15/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations. Hopefully one day this consumer will feel differently about us.
Terminix Executive Services
Review fromShana H
Date: 01/12/2025
1 starI payed ****** for them to come then 109 a month for a year of course I had a issue with them they was suppose to come and do a check on everything and I get a call from **** saying what do you need I was like ummm I believe a inspection he was clueless of what his job was I called and made a complaint in October and am at to ol waiting for a response so I canceled and they didn't even care to see why. Do not use them they are horrible I have been with them since April sadTerminix
Date: 01/15/2025
Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience.
********************** Executive Services
Review fromAmy P
Date: 01/11/2025
1 starThis is a company that should be under investigation for deceitful business practices. I've had a life time of experience with home owner's service businesses in ***********, ** and never have I been treated with so much consumer abuse and dishonesty.Terminix
Date: 01/13/2025
Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience.
********************** Executive Services
Review fromSheila L
Date: 01/08/2025
1 starI actually dont want to give any stars but in order to post a review you have to pick one they actually shouldnt be allowed to be in business . My name is ****** ****- Cash and I want to say to anyone even thinking about using Terminix please please be smart and read the negative reviews because they are 100% true. I have a review on trustpilot in reference to my experience with them and I plan to post on social media in the news anywhere I can discuss the cons and ***** these people pull please read my review on trustpilot. Stay away from Terminix or trust me you will regret it while going broke to simply have your house exterminated. Research them there have been several lawsuits against them they also go by Rentokil. In my research I also came across a piece of information on their website that was later taken down that I retained for my records stating you have 30 days to get out of their contract without paying any early termination fees!!Terminix
Date: 01/09/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Sheila L
Date: 01/12/2025
I have been speaking with representatives I have a whole file and continue to be told by every representative that someone from corporate will be contacting me Im still waiting the account number for this account is:**SSN***************Review fromEunice C
Date: 01/07/2025
1 starTerminix is NOT a good company to do business with due to the fact that they do not fulfill promises or follow up with customer as worded in their contract. After processing payment, they placed traps, but per the contract they will come out for a year to assure no rodents are on the property. We've called since November to schedule an appointment, no one has come, we are not allowed to speak with a supervisor or manager, left phone numbers for a callback, and no one calls. I personally would not recommend Terminix to anyone, because they are very unprofessional, and they have bad customer service.Terminix
Date: 01/09/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromSydney E
Date: 01/06/2025
1 starAwful. Took 4 months to review the service I requested. Broke my fence and then told me it wasnt a big deal. Left debris all over the place. Didnt do everything they said they could when they did the original estimate. Ghosted me for a month. Sent me to a debt collector because I didnt pay my bill before they finished what they were supposed to finish. Wrote the most horrendous and unprofessional reports Ive ever seen in my life. Never discounted me. Even their customer support agents that I spoke to so many times said what they were doing was ridiculous because management was completely ignoring me on purpose.Terminix
Date: 01/08/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromRipl S
Date: 01/03/2025
1 star? More than 4 months of follow up but still no response from anyone in Terminix. I have 4 email written proof of our conversation. Noone ever call me back from terminix after multiple phone conversation
? We had a contract and details given to us were not accurate for charge.
? Their technician didn’t show up on time
? They charged extra money
? Customer service is pathetic
? Treatment works due to extra charge service is discontinued and now we do see occasionally bugs
? They continue to send me bill. So unfortunateReview fromShin S
Date: 01/03/2025
1 starTerrible service. I should have cancelled years ago but I just haven't gotten around to it. They always text me when they are coming without giving me a chance to schedule a time when someone is actually home. As they are unable to get into my house or background, I honestly do not know what I have been paying for. When I called to terminate both pest and termite services today, they asked to charge me for the last bill. I will NEVER recommend them to anyone.Terminix
Date: 01/08/2025
Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience.
********************** Executive Services
Review fromLACEY S
Date: 12/30/2024
1 starABSOLUTELY THE WORST!! We contracted Terminix to tent our business building for termites, as they had done so back in the 90's. Their rep ** ****** was extremely unfriendly, unprofessional & unorganized! Not once, but TWICE we packed everything up & shut our business down for them to come & tent & neither time was it done! Excused the first time, as he was trying to squeeze us in & it was a tentative appointment, but we rescheduled for almost 2 months later. ** ****** came out the day before with the bags & to do a walk through. The following day we closed our business again only to have 3 guys show up (one with NO SHIRT ON (have video)), set our alarms off so the police showed up to ultimately tell us that they aren't doing it because of an attached garage. The garage wasn't added the day before, it has been there for 20+ years. ** ****** saw the garage multiple times, just has the other companies did that we got quotes from. ** ****** stated that they would try to tent the garage as well (not necessary to have treated, as it is metal) because of it's attachment, but if not, they would put a ************* bones sticker on to not enter. Mind you, the other 2 companies we got quotes from were only $140 & $200 cheaper than Terminix & that INCLUDED THE GARAGE! ** ****** made sure to tell us more than a half a dozen that he was on vacation...sure seems like ** ****** needs to retire after his vacation! HORRIBLE EXPERIENCE, but Terminix doesn't have to care due to their monopoly in the industry.Terminix
Date: 01/09/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Terminix is NOT a BBB Accredited Business.
To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.
Why choose a BBB Accredited Business?BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.