Pest Control Services
TerminixThis business is NOT BBB Accredited.
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Reviews
This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 1,167 Customer Reviews
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Review fromTami G
Date: 03/04/2025
1 star********* Their salesman operated on our fears and basically told us no one else would help us - but Terminix would. Also we were told us wouldn't be billed until first treatment . We were billed nearly entire balance up front. Only two of the five treatments were performed. After several calls, on 10-14-24 the service manager calls and leaves a voicemail stating they were refunding $1250 and it could take up to 4 weeks. Here it is March 2025 and they still have not refunded our money.Terminix
Date: 03/05/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromKaitlyn M
Date: 03/03/2025
1 starWe had our first service in December 2024! Well the following month, January 2025 I noticed we had an upcoming appointment. So I contacted terminix making sure it was correct as what was showing. Well the day came, kids on the bus and packed my cats up and done all the things on the checklist as the paper said and left for the day! Later that evening I contacted them to see if they had been by to do their service. The response I got back was no they had not and that it was rescheduled with out notifying me of this! Well the day came for us to do this routine all over again, mopping sweeping cleaning counters and getting everything up off the floor so they could spray. Kids got on the bus I packed my cats up and left for the day, again! Well I contacted terminix to see if they had been by, guess what??? They hadnt. The technician left a note canceling our appointment basically. I could not reach anyone by phone, so I contacted the guy who came by (sales person) I guess you could say, and was explaining to him about what was goin on! Well he reached out to the guy that was suppose to come and told him to contact me. He did text me but after I responded back I never heard anything back from him! So another guy had contacted us and said he would be there at such and such time and day but we could not do that day as it would be 7 in the morning so he said he would reschedule. Here we r almost 3 months out and they still have not done their monthly service January, February and here it is march and still no communication. I paid the upfront cost and Im ahead 2 payments. If Im goin to pay for a service I want the service done!!! Really upsetting thinking ur money is being thrown away because you arent getting that service!!Terminix
Date: 03/04/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromAnna G
Date: 03/01/2025
2 starsIve been a loyal Terminix customer for well over 10 years, paying for bi-monthly pest control without issue. But after my recent experience, Ill never do business with them againand I want others to be aware.When I discovered termites, I naturally turned to Terminix. After discussing options for a few weeks, I signed the contract and told the sales *** I wanted to split the payment between my credit card and cash. ** agreed, and I gave him a $1,600 check before any work even started.The wood ***airs were completed on Tuesday, and the pest treatment was done Wednesday by a very nice technician. While showing him the roof, I noticed a ***air wasnt finished, so I sent a picture to the ***. ** agreed to get the crew back out to fix it.Then on Friday, I got an alert on my phone about a large withdrawal from my checking account. I checked, and to my shock, Terminix had taken my $1,600 paper check and processed it electronically as an ACH withdrawalfor the full amount of $4,300! This was not what I agreed to.I immediately called my bank and stopped the payment. When I told the sales ***, he said hed look into it, but I told him not to bother. Once the final ***air is completed, Ill pay what I owebut Ill also be canceling my bi-monthly service.After all my years as a paying customer, I was never offered a loyalty discount for termite treatment, and to make matters worse, they blatantly ignored the payment agreement we made. Thats not how you treat customers. I strongly recommend avoiding ********************** if this is how they do business.I'm only giving them 2 stars because I have had bad customer service from them in the past, but the sales *** and the termite technician were both very nice and agreeable. It's obviously the managment that *****.Terminix
Date: 03/04/2025
First,thank you for being a long time Terminix customer and for brining this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values. We service our customers by providing exceptional customer experiences. That exceed their expectations that exceed their expectations. Hopefully one day this consumer will feel differently about us. Thank you again for bringing this to our attention.
Terminix Executive Services
Review fromPaul J
Date: 02/25/2025
1 starThe company is completely untrustworthy, and I will personally never use a recommend them again! I was told I had to pay a deposit and that I would not be charged until the work was completed. My original order was for $1300 because they were going to Spray for large portions of the house. They did not have an issue. I decided to just do the spa treatment so I called and corrected the order that I just wanted the area with an issue treated and I did not want to do the full attic of the house. The tech came out and completed the work that I requested. However, I was charged for a treatment of the entire attic of my home which was $1300. They told me I would receive a refi within the 48 hours. This refund should be somewhere close to $1000. Its been over a week and I still have not received the refund and every time I call I simply get the runaround! Unscrupulous deceitful sales people. It looks like hes trying to get his bonus before he returns the funds. Either that or theyre just completely mismanaged. ******** customer service never again!Terminix
Date: 02/26/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow-up.
Terminix Executive Services
Review fromLinda W
Date: 02/05/2025
1 starI called terminix for a bedbugs. Two men came out and to make sure that they are gone and said they can get me financing. When they left they said they would be back. 2 days later I seen more I called The Man they came out asked me if I'm sure that's what I saw Yes I was sure then he left and I called him again a couple days later cuz I found him again and he asked me if I was sure what I was looking at I said yes my mother is 84 and she has bites on her and the doctor said that's what it is so now they want me to pay $1,500 for something that they didn't take care of right I wouldn't got my own can of Brayden I got it and I used it and I just want the people to know $1,500 with them to come out there one time that's not rightTerminix
Date: 02/06/2025
Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences. This information will be forwarded to our management team to help provide a better customer experience. A member of management will contact the consumer for follow-up.
Terminix Executive Services
Review fromTheresa Z
Date: 01/24/2025
1 starTerminix is not worth your time. Their website did not work, its 2025, how does your website not work. Their sales representative lied flat out, said he saw termite damage, then the service technician said no. Also, we called for rodents. The sales representative was unprofessional in his dealings with me on the phone and via email. He never called back when he was told to, as well as his manager. He did not care to have us as a customer. There was not one aspect of their company that I can recommend to anyone.Terminix
Date: 01/28/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromTherese Q
Date: 01/22/2025
1 star**************** with this organization is horrible! We have been trying to get a billing error corrected since November 2024. Every time we call, we are rerouted to another person. The last 2 times they said they would expedite our problem, to no avail.Terminix
Date: 01/23/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.
Terminix Executive Services
Review fromDebra B
Date: 01/20/2025
1 starHorrible company, horrible service. Paid over ***** for rats extermination in my attic. Got approved for 8% interest, still paying 18%. They cant or wont get this corrected. I now have rats in my house. They say I have points of access, but they dont fix this. DONT call Terminex, anyone besides this substandard company. I think I need a good lawyer.Terminix
Date: 01/21/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up.
Terminix Executive Services
Review fromPortia F
Date: 01/18/2025
1 starTerrible company. I agreed to pay termined for 2 treatments for roaches in ********, *******. They continued to come out monthly without my permission claiming they did the outside of the house. I called them twice to cancel. Once they get your credit card, you are done. They will steal your money. The pest control did not work at all.Terminix
Date: 01/21/2025
Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. In reviewing the notes on your account, we see that management attempted to speak with you regarding your service but you were uncooperative. Service has been canceled per your request. Terminix is a company built on values, we service our customers by providing exceptional customer experiences. Hopefully one day this customer will feel differently about us.
Terminix Executive Services
Review fromLeslie C
Date: 01/15/2025
1 starTerminix is the worst pest control company I have ever used. My husband and I have been paying every month and absolutely no results. I am very upset my dogs are being treated every week for fleas because terminix and there products have not got rid of the fleas in our yard it's been about 6 monthsTerminix
Date: 01/16/2025
Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We understand dealing with unwanted pests can be frustrating. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow-up.
Terminix Executive Services
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