Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

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  Terminix

  6387 Technology Ave Ste A Kalamazoo, MI 49009-8193

Review Details

• Review fromC. R.

  Date: 03/25/2025

  1 star
  Horrible experience! Wish I could give them zero stars. We paid them $900 to get rid of the squirrels in our attic. They showed up told us it was one squirrel and sealed up what they assumed was the only entry point. A couple of weeks later, we were still hearing the squirrel and come to find out the squirrel had gotten through the mesh they used so after sending them pics because they didn't believe us, they came back and resealed it. The squirrel is definitely still coming in and out through another way and they told us that it wasn't and we could pay them a couple more hundred to trap the squirrel. My husband went to the attice today (3 months later) and sure enough there are 3 squirrels up there. Money wasted! Now, we have to contact someone else to do the job correctly. Never again!!

  Terminix

  Date: 03/27/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

  C. R.

  Date: 04/13/2025

  This has been resolved for now. Your team came out a couple of days after writing this review. For reference, the phone number on file is ************. Thanks.

• Review fromKay K

  Date: 03/24/2025

  1 star
  Would not use Terminex again. They did get rid of our indoor termites. We signed a contract & paid up front for termite removal & indoor pest control issues. We paid in full up front. They only took care of termites. Never once contacted us after they got our money. Then started taking monthly payments out of our bank account for the indoor pest control ( which they didnt provide). Apparently they took the info off of the check we gave ********* realized the money was being withdrawn from our bank account. We are still awaiting reimbursement. We will not be using them again. Very disappointed with ************** of customer support .

  Terminix

  Date: 03/27/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromH. B.

  Date: 03/24/2025

  1 star
  I had a long standing pest control and termite service with Terminix. I had both my mother and father die within a few months of each other and decided to move rather abruptly. I notified my service person that I had moved and to please not service the house. There were also instructions to never enter my back yard without previous approval due to my dogs. They serviced the house anyway. I called and apologized that I did not call the corporate office as I was overwhelmed at the time with the passing of both parents. I was told that they would send it to the local manager to have it waived. I went through this ongoing call process for months and now find that they placed my account in collections. To say that I am disgusted is an understatement. How can a company be so unforgiving especially after I had been a great customer for nearly twenty years? Please stay away from Terminix!

  Terminix

  Date: 03/27/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

  H. B.

  Date: 05/08/2025

  I was contacted by Terminex who apologized for charging me and stated they were removing the charge a few weeks ago. Today, I just received another notice from a collection agency that they never removed the charge and my account remains in collections. Terminex has consistently lied to me. My credit is very good as I pay all my bills on time and this has been one of the worst experiences I have had with an organization.

• Review fromV. A.

  Date: 03/24/2025

  1 star
  I have been a program for over a year and nothing has worked for Flea removal from my home. I take my pets into the groomer every 3 months in addition to the vet once a month for fleas treatment. The tech's never show sometimes or come at times that were not scheduled. I am not going to take my pets outside for 4 hours if there was no appointment for that day. I do not believe they are spraying in the correct areas as to why I am still seeing the pests for over a year. I filed a complaint with customer service and had heard nothing for two weeks. So I finally called they said that the manager denied the refund. So I am trying to raise this up the flag pole to somebody at corporate for a FULL REFUND as a result of insufficient service that I was promised. In addition the techs did not spray the proper areas or not sufficient amount of product was not used. This is why the problem still exists. PLEASE HELP!!!!!

  Terminix

  Date: 03/26/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

  V. A.

  Date: 03/29/2025

  Thank you Terminix! I have been working with **** the Director of **************** in **********. He was really nice and has reached out to the district manager. In addition he waived my last $124.00 payment. I have since had the one treatment so fingers crossed. :)

• Review fromDEBORAH D

  Date: 03/23/2025

  1 star
  The worst experience ever and I am still trying to get them to get this fixed, work was in November 2024.What started as a wildlife exclusion with hidden charge of not including tax (job not completed), told I needed a complete clean and installation of attic, loan I got did not include tax (which I have disputed) and trying to not complete service until paid, no return calls and needing to dispute a charge for warranty of service that I was never told that my lifetime warranty had a cost. Be aware of this company! So stressful

  Terminix

  Date: 03/26/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

   

• Review fromFelix M

  Date: 03/19/2025

  1 star
  Same issue as the other reviewers here. They called us to ask if we wanted to renew a service we never had in the first place and when I said NO they came out and charged our card anyway. It took weeks of back and forth for them to finally get us our refund. And this was during Christmas time, so funds were a bit tight. So cause we had to do all the leg work and call around to see what was taking so long, only to find out they messed up the paper work on their end and the refund got denied, we decided to cancel our actual pest control plan with them. This was the first week of January 2025. Its March 19th and we are still getting calls, texts, and mail saying we owe them money for an existing plan. They keep saying they cancel it when we call them but they dont actually cancel it. This place is full of liars and scammers. Dont give them your time or money. Oh and if a company charges vastly differently rates at different times of the year its a scam. We were paying $65 a month for our basic plan and when all this s*** went down they offered $20 a month for the same plan. And I know a friend that was paying $40 from the start of their plan.

  Terminix

  Date: 03/24/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromKeith R

  Date: 03/19/2025

  1 star
  Thieves, charging for the same treatment twice, ************** not recognizing initial applications of Borate, sales person can't see past treatment on laptop, not accredited with BBB, ALL COMPLAINTS must go through corp in *******. DO NO USE THIS COMPANY! You can find the ****************** online & do it yourself without the ***************

  Terminix

  Date: 03/24/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromRakshan S

  Date: 03/17/2025

  1 star
  Beware when they do attic inspection, they fraudulently make up stuff like rat infestation, to upsell you their attic restoration and exclusion services. They quoted me $18,000, and created a sense of urgency. When I hired a second opinion pest service they said I had no issues in my attic other than normal standard activity with mice. And now when I cancelled their services after 25 years of being a customer they are not even willing to prorate my quarterly payment that was made early this month.

  Terminix

  Date: 03/18/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromBrent B

  Date: 03/15/2025

  1 star
  Avoid Terminix. One star is too many. I paid more than $12,000 for what was supposed to be a weekend job. "Work" was spread out weeks apart over 4 months and is still not completed. I haven't heard from them in another almost 5 months. They are frequently late when they do show up, and only stay a short time, a lot of which is spent sitting in their vehicle. Work quality is poor and several items have already been redone, and more is needed. Calls to customer service have been disconnected after large amounts of time on hold. Direct calls to management are not returned. Every step of this process has been a hassle.

  Terminix

  Date: 03/17/2025

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with billing issues can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow-up.

  Terminix Executive Services

• Review fromChristina B

  Date: 03/05/2025

  1 star
  My wife and I signed up for Terminix service to help with a mouse issue we were experiencing in our home. The sales person came to our home and went through everything (so we thought) and we signed the contract. During our consultation it would explained that we could cancel at any time. Fast forward 6 months or so and I call to cancel the service. I am told that I cannot cancel without paying $1090.00. I said I will go read my contract and get back to you. This was a Monday. On Tuesday I receive a voicemail from someone at Terminix to discuss me wanting to cancel. I work in the office on Tuesday and Wednesday so cannot be on personal calls. Wednesday night i receive a notification that Terminix charged $1090 to my debit card. I called Thursday morning and spoke with the employee who left the voicemail. He was going to re-instate the service while we figured this out so I could get the money refunded. I go to the email to review the contract and magically the contract can no longer be viewed and it is also not on the portal. I do not have an extra $1090 laying around. After at least 5 follow up calls and waiting and waiting finally the money is refunded but I still have not received a call from management which is what I requested. I have called them trying to cancel this contract so many times and no one calls back. I finally called my bank and blocked them from processing any further payments. I have NEVER experienced such awful service and hope you take this warning seriously.

  Terminix

  Date: 03/07/2025

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services