Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

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  Terminix

  6387 Technology Ave Ste A Kalamazoo, MI 49009-8193

Review Details

• Review fromMichael M

  Date: 09/03/2022

  1 star
  I have nothing but a scattered and disappointing experience with this business. I signed up last day of June 2022 , first service contract that says I will be billed every 3 months. But 2 of September they bill again. 2Months. They say thats how they bill me because they have to schedule my payment! B.S. so this home is 90 days old. Brand new. So they tell me I should have a termite inspection, its free part of the service. So Ive actually had 2. My home is concrete walls and steel framing , only wood is in my attic . 2 inspectors came out neither inspected the attic. The second one stood on a ladder, never climbed in the attic. Then said I have termites and I needed a total treatment that was $999.00 . So I called and told them I want to see the actual problem and scheduled a appointment with a Manager. No show. No phone call nothing. . Sat here all day. This is a senior community. They are not to be trusted. Disappointed and not old and stupid . Rating *****

  Terminix

  Date: 09/07/2022

  Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience.  A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromCharlene N

  Date: 09/03/2022

  1 star
  I wish there was a no star category. I will give them one star for coming on time to their appointments.Horror 1 We had a mice problem and called in Terminix. They charged us over $600 and never took care of the problem. They put down traps that were of no use. They never addressed the problem. They side step them with their flimsy traps. The ones I bought a ********** did a far better job than the ones Terminix provided. We ended up having to pay an additional $750 to another company to solve the problem.Horror 2 They discovered we had termites in the house. They came in and according to them treated the termites. We are currently redoing the basement only to discover that the termites are now feeding on the cross bar that holds the first floor in place. The termites were found in the kitchen walls, the bathroom and the small section of our basement. Their team came and spared three or more times and none of what they did helped. They only sprayed the panels which was an absolute waste of money and time and energy. Here is the kicker - one of their representatives came by two weeks ago to check the boxes in the ground and told us that everything was fine! Having paid Terminix over $1.200 for this so called treatment of termites, we are now going to have to pay another company $2,500 to treat our entire basement!I thought of suing them but I was told that their disclaimer protects them from a good conscience when they rip off senior citizens. I wish I could share the pictures of what we are now dealing with and we have been paying them a monthly fee for over two years!

• Review fromKathryn S

  Date: 09/03/2022

  1 star
  These people will not leave me alone. They performed an u authorized service. I contacted them immediately and they said that it will be resolved. Then I began receiving emails and statements in the mail again for the service. Called them again and they said they would take care of it. Continued to be billed. Called them a third time- said that they would resolve the mixup. Am still getting late notices - emails and mail from them. They are at the point of harassing now. Dont use this company!

• Review fromNicole S

  Date: 09/02/2022

  1 star
  My ****# ******** - If I could give them a big fat zero I would. It has been about a year when I first started the service with Terminix here in *******, **. The first couple of times they came out with no problem. I would get a text from the Technician to let me know they were coming out, and if I didn't need the service then I could just let them know. Then I started to notice that the young man that was coming out always had an excuse as to why he couldn't spray outside the house and why he had to reschedule, mainly due to it raining, I said okay, understandable. Then it got to the point of where the tech just didn't show up. I called on a scheduled day, and was told that the tech had notes in the system that the "customer" had cancelled the appointment. I told the ******** Service agent that was a lie, I even text the tech to confirm the appointment and no answer, I should have known something then. Mind you, I'd called them the day before to confirm my appointment for the next day which was a Saturday, and they told me everything was all good and setup. Now, they just don't show up, straight no call, no show. Today I had an appointment, and nothing. I called the office and ******** Service was able to connect me with the tech, he told me that he let his boss know that this isn't his area. Spoke with someone (*******) in cancellations today, he told me that he would give me a 100% discount off of my next service, but no telling when my next appointment is. I'm just ready to cancel altogether and wouldn't recommend them at all.

• Review fromDonna J

  Date: 09/02/2022

  1 star
  Worst company ever! Every time they come to spray my house and knock down wasp nests it isnt done, also I was sent a text saying he did it but its a lie! Im reading these reviews and Terminix just keeps repeating the same response! They dont care about any of their customers. Im so disgusted with this bad business. The guy came to my house and it was pouring rain and severe weather and then sent me a bill when he obviously wasnt able to do anything! Ridiculous. I will be warning anyone who wants to use this service because its a joke.

• Review fromAnthony M.

  Date: 09/01/2022

  1 star
  No Star concerning this Organization. I move into a new home and Terminix that sprayed to keep out pest however after receiving service my family and I constantly found lizards and spiders in our home.I terminated my service with Terminix and well doing so the Terminix representative told be to shout up. After terminated by service I found two days later Terminix charged me service when I call to have my funds put back into my account I was told "no you can't get you money back when; when Terminix has not given any service in three to four months. Terminix service is Deficient and they give no service but charge you to pay. To abusive in their customer service.It's no Stars for this ********************. I have filed against Terminix with the ******* Attorney General.

• Review fromAndrea A

  Date: 09/01/2022

  1 star
  I cannot believe the level of BAD SERVICE I received from this company. If I could give them NEGATIVE stars then I would. I called for my friends house and the guy who was sent out arrived late, left early, spent ***** minutes just talking about things unrelated to the work he was doing. After going on and on about an infestation of roaches he did nothing but lay a single sticky trap. He was SUPPOSED to spray in and outside the house, move the appliances and spray under them, lay ***** bait, sticky traps, etc. I was contacted by another employee and was told that Id be getting a call from their local manager and received no such call. After 2.5 MONTHS I finally got a call from a manager who was rude, dismissive, and rendered just as awful customer service as the original serviceman. I genuinely have never received such AWFUL service from any company, and I do a LOT of shopping.

• Review fromSara C.

  Date: 09/01/2022

  1 star
  I totally agree with the below reviews saying there should be a zero star option. So quick to arrive and take our money and then had to call or email to have anyone come back again, even though we had continued service! Their traps killed 3 field mice total in 6 months, their sticky traps for spiders killed more by far, which their worker had just offered us as an extra because he had them on hand. I bought old school snap traps from the dollar store and have easily killed over 30 for under $10. Clearly I wasted my money with this company, as Ive done a better job myself.I tried to contact them, as we hadnt seen anyone since April/May and they told me my contract ran out in July so they had no interest in helping me. Well what about May and June min? My poison traps were empty for months, I had no contact with anyone from the company during this time, and you would think you would have a final visit regardless.**************** was absolutely horrendous when I tried to express my frustration. Including saying that their service was just to maintain the population and not eradicate the problem umm arent you an extermination company?! **************** had ZERO interest in helping me. I would NEVER suggest to use this company and in fact will happily tell everyone to actively avoid it.

• Review fromMariann M

  Date: 09/01/2022

  5 stars
  I live in ********* ** and had a rodent problem this morning. I was not a customer and they had me speak with a technician named *******. I explained my situation and he came out 2 hours later. No one else would. Not even the pest company where I was a customer.(which I no longer am). They said they could come out tomorrow. Some would not come at all because I was not a customer and some wanted ****** up front just to come.I had a mother rat and about 8 babies on my porch. Not something I wanted to wait until tomorrow for, ******* did not care that I was not an existing customer.,He just wanted to help me. He took care of the situation and saved the day! He was super nice, knowledgeable, kind, answered all my questions and educated me on a few things. He went above and beyond! He was not pushy and did not try and sell me anything. He went over my options and told me to think it over. He was honest and absolutely amazing! He had an awesome personality as well. Talking to my grand daughter and playing with my dog. He had a smile the whole time and removed the rodents for me. He knew I was petrified. He also had compassion for them. Eewww! Lol! When he was leaving I asked him how much and he said I was passing through this way and told me nothing. Again, never trying to push a sale and in the end wanted nothing for saving my day as this was my biggest fear! Rats! Thank you ******* for being an exceptional worker and an even better person! Now a days no one does anything for free! He did not expect anything in return. Thank you, thank you, thank you! Terminix is very lucky to have such a great employee and awesome guy working for them!

• Review fromRegina O.

  Date: 09/01/2022

  1 star
  I called the end of May and ask for a inspection and then they came out and inspected my house no termites they said so then next thing I new the next month they took money out my bank account then my house burned down and I was told that I had to pay regardless so now I get paid and they take my whole check out the bank and I have no place to stay no money and they keep saying someone will get back to me every time I call my jhouse burned July 22, 2022 and I called and told them it burned the next day they took a payment then today they took *******,84 I cant with these people Terminix is the worst I will be getting a lawyer to solve this issue