Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

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  Terminix

  6387 Technology Ave Ste A Kalamazoo, MI 49009-8193

Review Details

• Review fromM F C

  Date: 09/08/2022

  1 star
  Terrible customer service.My mother passed away.Called to cancel service.Talked to someone, then he transferred me to Retention, (whatever that is) the guy was rude and puts me on hold. After a long wait, I hung up and called back. The guy I got this time was really rude. I told him what I had went through with his Retention guy and that I didnt want to be sent back to that extension. He tells me he has to.He then puts me on hold.Buyer beware.

• Review fromChadaela L

  Date: 09/07/2022

  1 star
  My complaints from entire experience in summary:The initial appointment agent. Every customer service who verified each scheduled inspection. The field guy who kept not showing up (office agent each time: "we cannot get a**** of him, unfortunately"), He never called, himself to apologize. The person who scheduled me for labor day. The person who put the note in yesterday, AND did not call to cancel my appointment for today. Every customer service agent that verified my appointment each time. And lastly, the person who answered the call on Labor Day, as I was awaiting the inspection. They seemed upset that I wasn't aware they were closed.0 Stars I was so excited for a good company to come inspect my home..but they did not show up. I received calls and texts reminders. I even had some senior VP text me about offering to come sooner. Had to call to reschedule days out, it was their earliest time. Let's see.update-Called to verify, she said my appointment is scheduled for tomorrow (labor day) but there are no field techs working. She repeatedly said this. She did not reschedule because it's possible some locations have different rules, but again mentioned no one working.Update-~Update ~They did not show up and when I called the customer service immediately got an attitude and said "uh, no were closed" After he looked at account he apologized.Update-Did not show up again, lady informs me there is a note requiring only my leasing office is to set up the appointment. No one was going to call and cancel or inform me what was going on? Since the first phone call we've discussed this many times. The initial man told me, even if office did not approve, they could still send out inspector. I had my leasing manager on the line at one point, at my own discretion, to verify. When asked if she could transfer to a manager, she said they don't have managers and everyone would say the same thing.I have been nothing but nice and professional, because I really liked them.

  Chadaela L

  Date: 09/08/2022

  My local branch called me today to see if he could come inspect my home. I informed him of everything I've been through and confused on why I was being called when they could not come out. He apologized and said the *********** is known to say crazy stuff. He repeatedly apologized, and without question said I could absolutely send a picture of a bug, I took to the number he was calling from. He is expected to come later today. During the beginning of the phone call he did mention the reason for his call was to apologize for the field agent not available. He said his normal agents weren't available for weeks so he would gladly come out. As of now, I'm exhausted from these bugs so I'm happy they are coming out. I'll update my rating, since now I have a number to call and text my location directly. He also told me the prices over the phone of possible cases he may find.

• Review fromJJ V.

  Date: 09/07/2022

  1 star
  Had them put their termite bait systems in my backyard. Oh My God, what a joke. They lead people to believe that the termite bait system attracts termites and it does not. The story they told me was that termites get attracted to their bait systems and then they carry whatever it is supposed to be in it back to their termite family (the ones in our wall) and then they die. WHAT A LINE OF CROCK BULLCRAP) Oh my GOD! How do these people get away with such C*** LIES! Well, I lost $1088.00 and I hope that anyone reads this and saves themselves from wasting any money. Oh and also I paid $150 to them to spray my house for bugs and the guy that came in my house stayed here about 5 minutes and sprayed but it did nothing. So, please don't waste any money with these thieves, because that is what they are.

• Review fromD/D B

  Date: 09/07/2022

  1 star
  Poor level of treatment service and poor customer service. Whenever ********************** came to do a treatment it was always "too cold" or "too windy" or "too whatever" to completed the treatment so they would just check the bait boxes and that was it. I can understand if they are not able to spray due to weather, but then come back to completed the job. With Terminix it is the customers responsibility to reschedule for them to come again to actually do the treatment. I don't need to reschedule, just DO THE **** Recently, they charged my card but they didn't send me an notification of service or a Service Inspection Report as they always do. AND my property was so covered in ants that I'm sure they didn't even come but charged me. When I called and emailed to complain they said they could come back to fix the problem a month later. So I am supposed to have thousands of ants for another month when I have already paid? I phoned & emailed, asking for a refund AND for a manager to call me to which they just ignore me and nobody follows up. Still no refund or call back. I had to hire another company to come and take care of my pests which cleared it up immediately.

• Review fromHazel H

  Date: 09/07/2022

  1 star
  We spent $2000 for them to treat or ENTIRE house, 6 beds, 4 bedrooms, 6 bed ***********... They were only here for 15 MINUTES, sprayed ONE bed/mattress, but laid it against a NON-INFESTED AREA AND SPREAD THE ******* DIDN'T leave the 6 bed protectors, AND LIED TO US SAYING THEY LEFT THEM ON A CHAIR!!! We called to schedule a time for them to come out TWO WEEKS LATER AND FIX their S**** UP... AND THEY NEVER SHOWED!!!! We called again, rescheduled to have them out AGAIN, AND THEY DIDN'T SHOW A SECOND TIME!!! This is ridiculous!!I will NEVER use our recommend this company! We're waiting on a manager, AGAIN, and we want a refund...

  Terminix

  Date: 10/06/2022

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromJane S

  Date: 09/07/2022

  1 star
  I see all of these reviews and would think that they would do better but I'm just another person and they took $6000 from and never provided and solution to the problem someone's been out here two times they did a half repair with mortar and the rats are eating through it like no tomorrow Terminax needs to pack its bags and closes the doors for good because they are not reliable. This is not acceptable the rats have taken over this house and Terminax is charging astronomical numbers and did not do anything about it this. This not what I expected from such a reputable company. I understand why people are leaving their reviews because they just don't care and have no regard for human life. if something was to happen to me in this house because of this pet I hope they can live with it if I get bitten by a rat or anything like that I don't know how I would recover from that

  Terminix

  Date: 09/08/2022

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Terminix Executive Services

• Review fromJoyce G

  Date: 09/07/2022

  2 stars
  I made an appointment last Thursday for Tuesday between 8am - 1pm. I called the day of around 7:45am to confirm. I was told by a representative that my appointment had been canceled and moved to September 26. I stated that no one contacted me and I didn't receive any email regarding the appointment or cancelation. I asked to cancel the order and any remaining appointments and refund all monies with an email stating cancelation. Well I never receive the email for cancelation or feedback to let me know nothing else needs to happen even my refund

  Terminix

  Date: 09/08/2022

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromKia S

  Date: 09/06/2022

  1 star
  Waste of money. I called for ants and a rodent being in the home. The appointment went nothing like the initial conversation. The **** didnt have the type of traps the csr and I discussed, he sprayed for ants which returned sooner than they do when I spray myself, the inspector never showed. Later he called with excuses as to why he didnt need to come out. I basically paid $200 for horrible service and lies.

  Terminix

  Date: 09/07/2022

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services 

• Review fromRenee H

  Date: 09/04/2022

  1 star
  Have something in wall. They put some chicken wire underhouse house over vents to keep critters out. Did nothing to two of them. Put bait under ***** said would draw critter out. Well surprise i still have critter. They did put nice access door for under house but..it cost me $2000 cause they did nothing else. I was scammed big time. They talked the talk but s*** in my face. Im more disappointed in myself than even them for being scammed. This was in Middle Tennessee. Wish i had just tried local small time guy. I was stupid. It would have been worth the money if they had gotten critter out if wall. Now *** got to find someone who can do something and put out more money

  Terminix

  Date: 09/07/2022

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with unwanted pest can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow up.

  Terminix Executive Services

• Review fromRex M

  Date: 09/03/2022

  1 star
  We've contracted with Terminix annually for over ten years. In the beginning, they were excellent, and thorough. Now, however, customer service ranks at the very bottom of this company's concerns. We still have a PREPAID contract for both pest and rodent exclusion. Recently, we noticed some possible activity and asked Terminix to send out a tech. They scheduled for Friday between 10 am and Noon - and sent the confirmation email for the appointment. They did not show up, nor did they call. Another appointment was scheduled for the following Friday, 10 am-Noon. Again - nobody showed up, and nobody called. We called the company to complain and after being disconnected by their end before getting past their taking our name, we managed to speak to an agent, explained the problems, and demanding to speak with the *** or whomever is in charge of their company. No word thus far. ... Terminix has now taken to just scheduling visits when it suits them, they just show up with no consultation with the customer's schedule. We will NOT continue to do business with Terminix. We've NEVER encountered such horrible service from ANY company. We would give them ZERO stars if possible.

  Terminix

  Date: 09/07/2022

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced.  We understand dealing with unwanted pest can be frustrating. We have forwarded the consumer's concern to our management team for review.  A member of management will contact the consumer for follow up.

  Terminix Executive Services