Reviews

This profile includes reviews for Terminix's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Terminix has 443 locations, listed below.

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  Terminix

  150 Peabody Pl Memphis, TN 38103-3700

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  Terminix

  7540 Appling Center Dr Memphis, TN 38133-5072

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  Terminix

  24 AJonathan Bourne Drive Bourne, MA 02559

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  Terminix

  1335 Donaldson Road, Suite 9A Erlanger, KY 41018

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  Terminix

  6387 Technology Ave Ste A Kalamazoo, MI 49009-8193

Review Details

• Review fromGeoffrey R

  Date: 08/31/2022

  1 star
  I only know one thing about Terminix and that's that they use foreign email spammers to find new customers. My wife and I each get 4-5 Terminix spam emails PER DAY, and always from a different sender so they can't be blocked. i don't have to know anything else about this company. If they're willing to stoop so low as to harass potential clients then I can't imagine what their customer service is like.Avoid!!

• Review fromHuma M

  Date: 08/30/2022

  1 star
  Horrible service. They over charge and dont complete the work. Dont waste your time, money, and efforts with this fraud company. They should be out of business.

  Terminix

  Date: 08/31/2022

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromMarc H

  Date: 08/30/2022

  1 star
  Terminix hey anchee. Thanks for the absolutely rude person you had call me. His excuse is your people don't mess up and you have my signature so if I don't pay good luck with bad credit. Outstanding way to talk to customers. I will be canceling the account you guys have and you will never see that money. And since it's good luck with bad credit to me. Good luck ever seeing that money while I Co tunue to spread how horrible your co.pany is and continuously prove how bad you are. It's funny your website has ****** reviews but here you can't leave a ****** review. Seems like false advertising.

  Terminix

  Date: 08/31/2022

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values, we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  Thank you again for bringing this to our attention.

  Terminix Executive Services

• Review fromLola S

  Date: 08/30/2022

  1 star
  Do not trust these people. We called down out to find out if we had termites. Without ever going up underneath our house they looked under our porch and deck and told us we did have termites. We could see no signs of termites at all in these locations so we called two more companies to come out and look at the property and both told us that we did not have termites. This man made no effort to even go under the house and look. But was perfectly willing to charge us hundreds of dollars for a problem that didn't exist. I repeat, do not trust these people.

• Review fromGary F.

  Date: 08/30/2022

  1 star
  Seriously worst people I've ever seen make a appointment with glad we did a down payment then finance. I knew these were some real idiots but thus guy took the cake first thing that caught me was the guy says the total job will be ***** dollars then says he will need at least 20% and said that would be 360 something I said interesting but that would be 200 but good guess anyway. 4 appointments later and no show not to mention when the down payment was ready for them they showed ** in 20 minutes but cancelled 4 times for the labor funny how people are so quik to make payment so urgent and there work not up to any standards at all long story short had to cancel them and wouldn't you know it still waiting on the refund! What a joke 0 stars

  Terminix

  Date: 08/31/2022

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services 

• Review fromNaabaakoshie A

  Date: 08/27/2022

  1 star
  By far the worst customer service and service providers I have ever used.I would give them a zero if that was possible.The technician ***** came out to my home and even though I told him I could not afford a long term plan went ahead to sign me up for some bogus bundle plan I didn't need and meanwhile my main issue was not taken care of. I called to cancel severally but they wouldn't let me and I only met with various rude customer service personnel. The ones who were nice enough took my complaints but never got back to me.This is beyond frustrating being saddled with a service one didn't sign up for and paying exorbitant fees monthly for next to non-existent services rendered which I cannot afford.So disappointed and will never use their services again.***** is more truthful.

  Terminix

  Date: 08/31/2022

  Thank you for bringing this to our attention. Terminix is a company built on values and providing exceptional customer experiences.  We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Executive Services

• Review fromVH H

  Date: 08/27/2022

  2 stars
  I didn't have any customer service issues, as others are reporting. However, my disappointment is in the product itself. No matter how many times we have them come out, we see no difference in the ant problem around our home. And, yes, I understand that it has been a particularly wet summer. Nevertheless, I have much better success buying and spraying cedar oil or spraying Ortho Home Defense, so we will not be utilizing Terminex again.

  Terminix

  Date: 08/31/2022

  Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We were not able to locate your account with the information provided. Please send your phone number, customer number, or contact information to better assist in addressing your concern. Thanks again for bringing this to our attention.

  Executive Services

• Review fromDanielle K

  Date: 08/23/2022

  1 star
  Should be zero - too bad that is not an option. Not surprised to see poor rating, we've had a horrible experience, they were quick to come to house and collect our $2000 for ******************** in 2020. Since May we've been dealing with squirrels in attic then 2 large holes that need fixed. Now we are trying to sell our home and could lose the sale due to this company's inability to come fix the issue. Called again today and you can talk to a manager or get any escalation support on your time, they promise they call, then same circle of incompetence continues. Next step is to file complaint with BBB. If we are lucky enough to get this fixed and sell our home, we will NEVER do business with Terminix again and I will make sure everyone I know or interact with knows why.

  Terminix

  Date: 08/25/2022

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. We have forwarded the consumer's concern to our management team for review. A member of management will contact the consumer for follow up. 

  Terminix Executive Services

• Review fromMegan T.

  Date: 08/23/2022

  1 star
  If I could give zero stars, I would. We called terminix on 8/21 for flea removal services and scheduled an appointment for 8/23/22 from **** and was told wed receive a call that morning. 10:30am and still no word from terminix so I call customer service to find our appointment was changed and pushed for 3 days later after we had taken off work and done all the prep. Then in the span of my 30 minute phone call trying to get this figured out, our appointment was completely canceled without our consent. Stay far away from this company!!!! They are a complete joke.

  Terminix

  Date: 08/25/2022

  Thank you for bringing this to our attention.Terminix is a company built on values and providing exceptional customer experiences.  This information will be forwarded to our management team to help provide a better customer experience. A member of management will contact the consumer for follow up.

  Terminix Executive Services

   

• Review fromBill H

  Date: 08/23/2022

  1 star
  As a customer of 15 years for **********************, I was offered a home inspection for free by the call center. The Tech came to my house and did a 10 minute inspection. I was traveling for work, my wife was home. After exiting my attic, he showed my wife an array of pictures on his cell phone and weaved a tale of mold, bats, mice, and pest f**** all over the place. My wife called me and on the phone Tech said he'd send me a text of the photos, a contract of services which would include removing and replacing the insulation after the mold was mitigated, installing an electric actuated roof vent, a ***** vent, replacing the vinyl soffits with metal, putting a metal sheet around the base of the house under the vinyl siding and put barriers under the corner trim. The great news? They had a team ready to come and do all this work for $17,000.Imaging my surprise when I got no texts or no contract that day or the next. I will admit I called my long time service contact, not Tech due to confusion over similar names to request the text photos, contract and confirm no work was to be done on my house. 2 days later I told the team leaving for my house that I authorized no work. This job cancellation got me a call from a manager and my missing photos and contract. Upon receipt of the text photos I could see mold on one wall. There was no massive evidence of animals, nor entry points, nor carcasses. The contract only said Terminix would add insulation to my attic, visually inspect my vinyl soffits and do a rodent barrier program at their discretion. Not much work for a lot of money Despite two weeks of trying to get a real contract with the evidence the Terminix contract says Tech should have written up from his inspection, I have nothing but a vague email from Tech. The ****** post contract email scope is not close to what I was sold. I don't do business with companies that pressure sell my wife and then sign my name to a contract when I was not there. I do not recommend Terminix.

  Terminix

  Date: 08/25/2022

  Thank you for bringing this to our attention. We apologize for the delayed response and any inconvenience you may have experienced. Terminix is a company built on values,we serve our customers by providing exceptional customer experiences that exceed their expectations.  Hopefully one day this consumer will feel differently about us.  

  Terminix Executive Services