Complaints

This profile includes complaints for AJ Blosenski Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AJ Blosenski Incorporated has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AJ Blosenski Incorporated

  PO Box 392 Elverson, PA 19520-0392

• 

  AJ Blosenski Incorporated

  289 Lippitt Rd Honey Brook, PA 19344-9605

• 

  AJ Blosenski Incorporated

  1600 Chestnut Tree Rd Honey Brook, PA 19344-9642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/16/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called A.J. Blosenski, Inc - A Waste Connections Company mulitple times starting in June. In the more than 12 attempts to reach them, I talked to one person in the dumpster group and he gave me the extension for a woman handling customer accounts. I left a message with no return call. In all other attempts to reach by phone, Blosenski will not answer the phone, keeping you on hold forever. It is impossible to get reach anyone at that company. I also sent emails to customerservice****@wcicustomer.com with same information and none have been answered. Since all attempts to contact them and documenting I am cancelling service, I received two statements from them. I am willing to pay for the month of July 2023 only, minus the missed recycling adjustments of $20.00. Quarterly charge is $115.08/3 = $38.36. Subtract $20.00 in credits and I will pay $18.36.

  Business Response

  Date: 08/21/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 business hours of your normal collection, we are automatically issuing a credit to your account. 

  I closed your account as of 7/31/23.  The service for August and September has been adjusted.  Your equipment is scheduled to be removed on 8/31/23.

   Can you please provide the dates your recycling was not picked up within the 72 business hours?

  Business Response

  Date: 08/22/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 business hours of your normal collection, we are automatically issuing a credit to your account. 

  I closed your account as of 7/31/23.  The service for August and September has been adjusted.  Your equipment is scheduled to be removed on 8/31/23.

   Can you please provide the dates your recycling was not picked up within the 72 business hours?

  Customer Answer

  Date: 09/01/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I already provided dates where pick up did not occur. I don’t except the staff shortage to not get a call back for weeks on end. That is very poor customer service and it demonstrates the company does not care about its customers. A phone call would’ve taken five minutes.
  

  I did not see this email until this morning. Therefore, I did not have the cans outside on 8/31. Please provide another date for equipment pick up.  Once that is done, and the equipment is collected, I will agree to close the complaint.
  
  Regards,
  
  *********************

  Customer Answer

  Date: 09/07/2023

  Good morning. Im still waiting for a response to my last response not to close the case until my equipment is picked up. My last response was to ask for a date to pick up my equipment as I did not get the email in time for the 8/31 pick up equipment. There was also a question on the date that recycling was not picked up and that was already provided in the initial documentation. Thank you.

  Customer Answer

  Date: 09/12/2023

  Our equipment was picked up so I  good to close this complaint. Thank you for your assistance

  *********************

• Initial Complaint

  Date:08/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We paid $88.77 to A.J. Blosenski on 7/7/2023 for services from 7/1/2023 to 9/30/2023. on 7/8/2023 we received a letter, dated 6/22/2023, informing us that A.J. Blosenski "will no longer be providing residential waste and recycling collection service in your area after July 21, 2023." I called this business on 7/8/2023, leaving a message since our service was cancelled, when would we receive our refund? Again I called on 7/10/2023, I spoke with ******* and she informed me that refunds were being sent out within 2-3 weeks. Today, 8/14/23, we have not received our refund. I called and spoke to *****. She informed me the accounts were just closed in August and the checks have to be processed and mailed out. I asked if I would see a check in 1-2 weeks and she stated probably.

  Business Response

  Date: 08/21/2023

  Your credit card was refunded in the amount of $88.77 and $4.00.  You will see the refund within 3 - 5 business days.

  Please let me know if there is anything else I can help you with. 

   

  Business Response

  Date: 08/22/2023

  Your credit card was refunded in the amount of $88.77 and $4.00.  You will see the refund within 3 - 5 business days.

  Please let me know if there is anything else I can help you with. 

  Customer Answer

  Date: 08/24/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *************************************
  
  

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ever since they sold to a Texas company, service has gone from wonderful to horrific. They don’t pick up the trash for weeks. This is ridiculous. I don’t want to hear fake excuses that they can’t find people to work. Everything was fine until the new owner came in so either he cut pay, fired workers or cut benefits .probably all of the above. Not picking up trash that I’ve paid for is criminal and a health hazard as I have no where to store it .

  Business Response

  Date: 08/14/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/15/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Customer Answer

  Date: 08/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: the new owner sucks. Prior to buying the company, it was well run with no service issues. Since it was sold, the service is completely unreliable. The new owner either fired workers, cut their pay/benefits, removed OT ir otherwise had done something to result in an employee shortage. Its simply not acceptable for them to not pick up the trash even if they have to tun trucks 24/7
  
  Regards,
  
  *********************
  

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constantly missing trash pickup, if you call wait at least 10 minutes then get sent to voice mail, never a return call Want to cancel but I can't get to a person to talk about refund owed to me because you pay quarterly

  Business Response

  Date: 08/14/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  
  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.

  If you would like to cancel your account, please let me know. 

  Business Response

  Date: 08/15/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  
  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.

  If you would like to cancel your account, please let me know. 

• Initial Complaint

  Date:08/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On June 22, A.J. Blosenski, Inc. sent a letter stating that they were ending the service in Oley. This letter stated that my final service would be on July 19, 2023 and that the trash bin and recycling totes would be collected between July 19-July 23, 2023. To this day, these items are still on my curbside waiting to be collected. I have called the company every other day since July 24, 2023. When I can get someone to answer the call, they state that the third party they hired to pick up the trash and recycling bins missed many locations and they are working to schedule them to pick up the rest of these bins. However, when asked for a date when this will happen, they cannot give any information. Usually, when I call, there are 20+ calls on hold and when I am finally caller #1, I am funneled into voicemail. I have spoken to a supervisor named Becky who I talked at length about and she said she was meeting with her supervisor who had information about it and she would call me back after this meeting. She never did. I have left other messages on the supervisor line and no one picks up the line. I have asked multiple times for them to remove these from my property and no one gives any information and says that the Operations department is working on it. I don't know what other recourse I have to hold this company accountable. They clearly are not holding up their end of this agreement. The grass on my curb is dead because the bins have been sitting there on the curb (a complete eye sore) since July 19, 2023.

  Business Response

  Date: 08/14/2023

  Our operations department will be in the area this week to remove the equipment.  Our office sent out notification today via e-mail, phone or text message stating we will be in the area this week to remove the equipment. 

   

  Business Response

  Date: 08/15/2023

  Our operations department will be in the area this week to remove the equipment.  Our office sent out notification today via e-mail, phone or text message stating we will be in the area this week to remove the equipment. 

  Customer Answer

  Date: 08/16/2023

  I did receive an email and text from AJ Blosenski that they would be doing a sweep in "the next several" days which is concerning that they did not state WHEN the bins would be removed by so I do not want to close this complaint until they have been removed from my property.

  Customer Answer

  Date: 08/23/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: The trash and recycling bins are still located on my property and have not been picked up by this third party they hired. My bins have been visible on my curb since July 19. It is an eye sore and they continue to have no additional information about picking them up. I don't understand why they cannot send someone from their company to remove these from my property.
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski is not meeting its commitments and continuing to charge us at increased rates through making temporary gas increases in rates permanent as well as reducing the number of pickups from 2 to 1 time per week when we paid extra for the second pickup date per week. Further the company continues to missed the scheduled pickup date while not communicating changes to their customers. Calls to their company residential line go unanswered. Missed Pickup reports via the app also go unanswered.
  
  It is amazing that you can’t reach their service team for them to correct the issue. However when you call the billing and payment line you will be at most 1 or 2 people waiting before they actually answer. However once they answer they bury you in red tap, say they will not the account but not apply a credit for the missed pickup. They say they will put a residential supervisor on only to forward you to a voicemail with no name provided.
  
  The last time we were able to reach the office manager they stated there will be no change in our rate despite the reduction in service pickups, permanent gas surcharges over our contracted amount with no shame or remorse. This company needs to be investigated; especially since the ownership transfer.
  
  With Friday pickups there is no one reachable through the weekend at a minimum when they miss pickups. Requesting the number of a manned extension (e.g. a # directly to their dispatcher) as well as a refund for missed services + rate adjustment for change in service. Anything else is a rate increase and s/b reviewed by the appropriate state authorities who will easily find systemic mismanagement at this company. Welcome this company to step up, provide direct contacts that are reachable & to honor their original commitments for the amounts being charged. Hope they prove me wrong.
  
  PS - A discussion w/the office manager in June included that a BBB complaint w/b filed if the issues continued so this should not come as a surprise to them.

  Business Response

  Date: 08/14/2023

  ***********************************************************************************
  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on reconfiguring
  many of our routes, that will decrease the service interruptions and restore
  service back to the level to which our customers are accustomed to.  

  
  Since we are decreasing your
  service from 2 times a week to 1 time a week, we are offering a 2nd cart to
  accommodate for the 2nd day of service that will no longer be
  provided. 

  
  If
  your trash or recycling service was not provided within 72 hours of your normal
  collection, we are automatically issuing a credit to your account which will be
  reflected on your next invoice. 

  We are trying to answer all of
  our phone calls and e-mails as quickly as possible. 

  Thank you for being patient
  with us during these difficult times as we are trying our best to service
  everyone on a timely manner.  If you are not happy with our service and would like to close the account, please let me know. 

  Business Response

  Date: 08/15/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner.  If you are not happy with our service and would like to close the account, please let me know. 

  Customer Answer

  Date: 08/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  We di not have the need for an additional trash can but will reserve that no cost option if needed later.

  the company fails to provide a means to reach them when the puck up is missed. They have capabilities of providing update in advance when pickups are missed and when the trash should be put out so it does not sit curbside hundreds of feet from house for a week.

  Also rejecting response because they fail to address the rate increase that occurred by (1) not ending the temporary fuel surcharge as well as the incremental amount per month that was paid for the second day pickup that they stopped due to the staffing issue). 

  Regards,
  
  
  
  *** *******

• Initial Complaint

  Date:08/07/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski has not picked up trash in weeks. Multiple phone calls and contacting through their website, they will not return anything. I have trash piled up, as well as many of my neighbors. This is creating a huge issue with bugs and smell and is unacceptable

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  I verified with our operations team that we serviced your home this afternoon around 3:00 PM.  I also left a message because I wanted to verify all the trash was cleaned up for you today.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  I verified with our operations team that we serviced your home this afternoon around 3:00 PM.  I also left a message because I wanted to verify all the trash was cleaned up for you today.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski trash services is no longer picking up consistently. Garbage is piling up all over the area communities because they aren't collecting it for weeks at time. It's a health hazard. They are not answering their customer service lines. They are not responding when you leave messages or send emails about missed pickups. They are not reducing bills for missed pickups. They are not reducing bills for switching from twice a week service to once a week. They are not communicating when they are rescheduling pickups (probably because they don't plan to reschedule). Many of us are working on getting new providers, but that takes time and the garbage is piling up in the meantime. They are causing a health hazard and environmental hazard. I've attempted to contact them multiple times regarding missed pickups - both by phone and by email. You cannot get a human to talk to. They have not responded to phone messages or email messages. Last week they picked up a few days after our scheduled day. This week (8/1/2023) they have no picked up at all. Other local communities haven't been picked up in weeks. If they are no longer able to service us they should tell us that directly and refund our money and let us out of the contract.

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  I am showing we serviced your home today.  I left a message at your home phone # and also your phone # listed on this complaint as I wanted to make sure everything was cleaned up for you today.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/14/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  I am showing we serviced your home today.  I left a message at your home phone # and also your phone # listed on this complaint as I wanted to make sure everything was cleaned up for you today.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Customer Answer

  Date: 08/14/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is as good as its going to get.  I am hoping that we will not go weeks without a pickup again, as this business response is the same as it has been for about two months since pickups became sporadic (via automated message and postcards).  At least a real human called to respond this time, so that's an improvement. 

  Regards,
  
  ****************************

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company no longer picks up our trash and recycling even though they are contracted to. They do not answer the phone or return voicemails. We are paying for a service and receiving nothing. We keep getting told it will be picked up and then they don’t show. Many weeks they call the night before trash pickup and say due to difficult times they can’t come. We have gone three weeks without trash pickup. It smells and raccoons are tearing trash all over the street.

  Business Response

  Date: 08/21/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.    

  If your trash or recycling service was not provided within 72 business hours of your normal collection, we are automatically issuing a credit to your account. 

  I am showing your account was closed as of 8/10/23.  Your account will be adjusted and once the account is adjusted a refund will be issued on your credit card.  Once the credit card is refunded, you will see the refund within 3 - 5 business days.  

  Business Response

  Date: 08/22/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.    

  If your trash or recycling service was not provided within 72 business hours of your normal collection, we are automatically issuing a credit to your account. 

  I am showing your account was closed as of 8/10/23.  Your account will be adjusted and once the account is adjusted a refund will be issued on your credit card.  Once the credit card is refunded, you will see the refund within 3 - 5 business days.  

• Initial Complaint

  Date:08/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Consistently breaching their service agreement to collect trash / recycling weekly. They keep blaming staff shortages and not delivering upon their contractual agreement to collect the waste. Despite not showing up they have offered zero compensation to their customers to offset the lack of service I do not know who else to turn to for assistance

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  There are notifications that are being sent as a text message to phone # ************.  If you need to update the phone# please let me know. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/14/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  There are notifications that are being sent as a text message to phone # ************.  If you need to update the phone# please let me know. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner.