Complaints

This profile includes complaints for AJ Blosenski Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AJ Blosenski Incorporated

  PO Box 392 Elverson, PA 19520-0392

• 

  AJ Blosenski Incorporated

  1600 Chestnut Tree Rd Honey Brook, PA 19344-9642

• 

  AJ Blosenski Incorporated

  289 Lippitt Rd Honey Brook, PA 19344-9605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash company consistently missed track pick up each week. we are unable to contact them directly. emails are not responded to. we want a refund of missed collections and a pro rated termination of our contract.

  Business Response

  Date: 07/13/2023

   The reason for the missed collection(s) is because we are currently experiencing a shortage of skilled labor and other factors which is affecting our ability to service some customers on their normal collection day. We make every effort to collect the trash and recycle the next day. However, if we miss the collection, we will be crediting your account. 

  We are making the following changes to correct the problem.
  We are aggressively hiring new drivers and helpers. We recently had two job fairs which resulted in us hiring six new qualified CDL drivers, several helpers, and a mechanic.  
  We are reducing our service area so we can properly service our customers in our geographic area.
  We are in the process of doing a complete overhaul of our routes using new software that became available after the acquisition.
  We have brought in 16 CDL drivers from other areas throughout the country to alleviate the service issues until we can get the newly hired CDL drivers trained and the reroute completed.
  We have enlisted the services of additional customer service representatives to answer customer questions or concerns. 

  You have been a long-time customer and we would like to continue servicing you.  If you would like to cancel your service, please let me know and will issue you a refund.

  Business Response

  Date: 08/03/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes, that will decrease the service interruptions
  and restore service back to the level to which our customers are accustomed
  to.  

  If the trash or recycling service was not provided within 72
  hours of your normal collection, we are automatically issuing a credit to your
  account which will be reflected on your next invoice. As of today, you have a credit on your account in the amount of $16.00.

  We are trying to answer all of
  our phone calls and e-mails as quickly as possible.   I am sorry you
  were not able to reach anyone.  Please let me know if you would like to cancel your service.  

• Initial Complaint

  Date:06/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our entire road uses AJ for trash and recycle pick up, for the last month and a half which would be 6 weeks total we have only had our trash picked up 2 times. We pay quarterly $145.00 for weekly recycle and trash removal. I have made weekly reports the day after missed pick up, I have also called weekly trying to make a resolution on how to get pickup. My husband is a veteran and his PTSD is flaring up due to the smell, he said it is giving him nightmare of bodies burning over in **** and causing him distress which is affecting our family 1. They do not respond via phone or email to my complaints 2. I am still getting charged weekly even though our entire road which consists of 12 residents is being skipped weekly. 3. I reside in a highly thick, wooded, country area. We are now receiving visitors (bears, coons, coyotes, and foxes) who are trying to knock over our trash. MOSTLY BEARS. BIG BEARS! 4. There are multiple families with small children including my own that have to discard diapers with human waste sitting in the can for 6 weeks, along with grown women person hygiene that cannot be flushed down the septic. 5. When I opened the can last week, which continues to sit down at the end of the road with hopes of a random empty can, I noticed we are developing large amounts of maggots, fly's and termite larvae. 6. Children aren't to go outside and play due to the awful smell 7. Neighbors aren't walking at the end of the day due to the smell from each homes cans being over filled to where the lid cannot stay shut 8. Due to our location we cannot file bags of trash next to the can due to wild animals 9. Our home in particular and my mothers home both have 5 bags of trash piled in our garage because there is no where to put it outside, this is also a smell that will be leaking into our home if not collected 10. My grandparents who also live on the road own a farm, due to the amount of trash weekly they collect from "farm life" its a real health hazard for a 97 year old man, not to mention he is out there relocating cans full of trash weekly to get them out of the location due to bears. Thank you

  Business Response

  Date: 07/13/2023

  Our records are reflecting ******'s account was closed effective 6/22/23.  We are applying a credit onto ******'s account for any missed collections.  Once all of the credits have been applied to her account a refund will be issued. 

  We apologize for the missed collections. 

   

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A.J. Blosenski neglected to pick up my trash the week of June 5. They did not pick it up at all, in fact. I did not receive a refund. There's been no communication with me about a refund. They finally did pick up the trash this week. This is not how a trash company should function.

  Business Response

  Date: 06/19/2023

  The reason for the missed collection(s) is because we are currently experiencing a shortage in skilled labor and other factors which is affecting our ability to service some customers on their collection day. We are currently making changes to our routes and aggressively hiring new drivers and helpers which will solve the problem in a couple of weeks. The leadership team at AJB is committed to safety, integrity, and customer service. Our priority is making sure our employees, customers and the public are safe and that our employees work within the DOT and OSHA guidelines. This commitment to safety sometimes prevents us from servicing a customer on their normal collection day, but every effort is made to make the collection within the week. We will credit the customer’s account if we are not able to make up the collection. I will call the customer and issue a credit.  .

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

  Customer Answer

  Date: 07/05/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  Hi,

  
  

  I never did get a refund from AJ Blosenski so I wanted to rescind my acceptance. In fact, they have done this again where they did not pick up and no refund. 

  
  
  Regards,
  
  
  
  ******* *******
  

  Business Response

  Date: 07/13/2023

  The reason for the
  missed collection(s) is because we are currently experiencing a shortage of
  skilled labor and other factors which is affecting our ability to service some
  customers on their normal collection day. We make every effort to collect the
  trash and recycle the next day. However, if we miss the collection, we will be crediting your account. Our records are reflecting your trash collection was missed on 6/7/23 & 6/28/23 and a credit in the amount of $16.00 was applied to your account.  

  
  We are making the
  following changes to correct the problem.
  

  We are aggressively hiring new drivers and helpers. We recently had two job fairs which resulted in us hiring six new qualified CDL drivers, several helpers, and a mechanic.  
  We are reducing our service area so we can properly service our customers in our geographic area.
  We are in the process of doing a complete overhaul of our routes using new software that became available after the acquisition.
  We have brought in 16 CDL drivers from other areas throughout the country to alleviate the service issues until we can get the newly hired CDL drivers trained and the reroute completed.
  We have enlisted the services of additional customer service representatives to answer customer questions or concerns. 

  Customer Answer

  Date: 07/17/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: I am not seeing any progress made here. You missed trash again on July 11 and did not pick it up until late at night on the 15th. I'd ike a refund or at least pro-rated for that, too - then. I am paying for a service here. 
  
  
  Regards,
  
  
  
  ******* ******* 
  

  Business Response

  Date: 08/03/2023

  A credit was applied to your account.  There wasn't a refund issued.  You will see the credit on your next invoice. 

  I am showing you are scheduled for a Wednesday collection.  Your trash day would have been 7/12/23 and was picked up on 7/15/23 which is within the time allotted by the Attorney General before we have to apply a credit to your account.  

  Please bear with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/04/2023

  A credit was applied to your account.  There wasn't a refund issued.  You will see the credit on your next invoice. 

  I am showing you are scheduled for a Wednesday collection.  Your trash day would have been 7/12/23 and was picked up on 7/15/23 which is within the time allotted by the Attorney General before we have to apply a credit to your account.  

  Please bear with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Customer Answer

  Date: 08/07/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: I am owed four full service credits. I was only given one $4 credit for recycling and not trash. Please do what your supposed to and provide a credit for trash that you did not pick up.
  
  
  Regards,
  
  
  
  ******* *******
  
  
  
  
  
  
  
   
  

• Initial Complaint

  Date:06/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash services has frequently been skipped over the last 2-3 months, when paying for (2) picks ups per week with no communication from the company regarding rescheduled pick up. At this time trash on the entire block has not been picked up for over 1 week. I have called and left 2 messages, filed 2 missed pick ups and sent a general inquiry. I have not received any calls back. Animals are now digging into trash along the entire street.

  Business Response

  Date: 06/19/2023

  The reason for the missed collection(s) is because we are currently experiencing a shortage in skilled labor and other factors which is affecting our ability to service some customers on their collection day. We are currently making changes to our routes and aggressively hiring new drivers and helpers which will solve the problem in a couple of weeks. The leadership team at AJB is committed to safety, integrity, and customer service. Our priority is making sure our employees, customers and the public are safe and that our employees work within the DOT and OSHA guidelines. This commitment to safety sometimes prevents us from servicing a customer on their normal collection day, but every effort is made to make the collection within the week. We will credit the customer’s account if we are not able to make up the collection. I will call the customer and issue a credit.   

• Initial Complaint

  Date:06/09/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business is paid prior to complete the task of trash and recycle removal every FRIDAY (unless a holiday falls on a Friday-then trash is picked up Monday).Business is being paid and not picking up trash and/or recycle.

  Business Response

  Date: 06/19/2023

  The reason for the missed collection(s) is because we are currently experiencing a shortage in skilled labor and other factors which is affecting our ability to service some customers on their collection day. We are currently making changes to our routes and aggressively hiring new drivers and helpers which will solve the problem in a couple of weeks. The leadership team at AJB is committed to safety, integrity, and customer service. Our priority is making sure our employees, customers and the public are safe and that our employees work within the DOT and OSHA guidelines. This commitment to safety sometimes prevents us from servicing a customer on their normal collection day, but every effort is made to make the collection within the week. We will credit the customer’s account if we are not able to make up the collection. I will contact the customers and issue a credit. 

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/12/23 recycling not picked up 5/19/23 recycling not picked up 5/26/23 recycling not picked up 6/02/23 Trash not picked up 6/09/23 Trash/recycling not picked up

  Business Response

  Date: 06/19/2023

  The reason for the missed collection(s) is because we are currently experiencing a shortage in skilled labor and other factors which is affecting our ability to service some customers on their collection day. We are currently making changes to our routes and aggressively hiring new drivers and helpers which will solve the problem in a couple of weeks. The leadership team at AJB is committed to safety, integrity, and customer service. Our priority is making sure our employees, customers and the public are safe and that our employees work within the DOT and OSHA guidelines. This commitment to safety sometimes prevents us from servicing a customer on their normal collection day, but every effort is made to make the collection within the week. We will credit the customer’s account if we are not able to make up the collection.    

  Customer Answer

  Date: 06/20/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***********************
  

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in the ******************** Community. We are a community of over 200 homes and our trash and recycling are not getting picked up. Our trash company, A.J. Blosenski has missed dates or cancelled recycle pick up for the last 4 weeks in a row and last week they did not collect the trash. Out trash and recycling has not been picked up in two weeks!

  Business Response

  Date: 06/19/2023

  The reason for the missed collection(s) is because we are currently experiencing a shortage in skilled labor and other factors which is affecting our ability to service some customers on their collection day. We are currently making changes to our routes and aggressively hiring new drivers and helpers which will correct the problem in a couple of weeks. The leadership team at AJB is committed to safety, integrity, and customer service. Our priority is making sure our employees, customers and the general public are safe and that the our employees work within the DOT and OSHA guidelines. This commitment to safety sometimes prevents us from servicing a customer on their normal collection day, but every effort is made to make the collection within the week. We will credit the customers account if we are not able to makeup the collection.    

   

• Initial Complaint

  Date:05/19/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have paid for services in the amount of 129.64 for AJ Blosenski, Inc to pick up trash on a weekly basis. Trash has not been picked up either the week of May 7th and the week of May 14th thus far. There has been no reply from emails or voicemails that have been left. I am left to find alternate solutions for trash removal.

  Business Response

  Date: 06/15/2023

  I spoke to **** on 6/9/23.  Our company applied a credit to his account for the missed collection.  I explained to **** we are working on re-routing our stops in order to service our customers in a timely manner.  

  Customer Answer

  Date: 06/16/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The company did call me and provide the credits along with reassurances for continued and better service. 
  
  Regards,
  
  *******************