Complaints

This profile includes complaints for AJ Blosenski Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AJ Blosenski Incorporated

  PO Box 392 Elverson, PA 19520-0392

• 

  AJ Blosenski Incorporated

  1600 Chestnut Tree Rd Honey Brook, PA 19344-9642

• 

  AJ Blosenski Incorporated

  289 Lippitt Rd Honey Brook, PA 19344-9605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Repeated failure to collect my trash and recycling, for which I pre-paid at the start of the quarter.

  Business Response

  Date: 08/08/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes, that will decrease the service interruptions
  and restore service back to the level to which our customers are accustomed to.    

  If your trash or recycling
  service was not provided within 72 hours of your normal collection, we are
  automatically issuing a credit to your account.  I am showing your account
  was closed.  You have a credit
  in the amount of $116.71 which is being refunded to you.  You will receive the refund
  within 2 - 4 weeks.   

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.    

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account.  I am showing your account was closed.  You have a credit in the amount of $116.71 which is being refunded to you.  You will receive the refund within 2 - 4 weeks.   

  Customer Answer

  Date: 08/10/2023

  I have since changed trash and recycling providers, as of July 14.  Blosenski has credited $116.71 to my account and they have told me that they will be sending me a check for that amount within 2 to 4 weeks.  They haven't yet retrieved their trash and recycling bins.  They have re-scheduled twice, the second time without telling me.
  
  A.J. Blosenski was bought out by ***** *********** last September.  Since then, they have missed numerous collections.  In 2020, ***** *********** purchased ***** ********, at which point they proceeded to skip many collections. Last February, Waste Collections settled a lawsuit with Pennsylvania Acting Attorney General Henry regarding ***** ********, see:
  
  ***********************************************************************************************************************************
  This appears like it may be a pattern of practice for ***** ***********.

   

  Customer Answer

  Date: 08/10/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  I have since changed trash and recycling providers, as of July 14.  Blosenski has credited $116.71 to my account and they have told me that they will be sending me a check for that amount within 2 to 4 weeks.  They haven't yet retrieved their trash and recycling bins.  They have re-scheduled twice, the second time without telling me.
  
  A.J. Blosenski was bought out by ***** *********** last September.  Since then, they have missed numerous collections.  In 2020, ***** *********** purchased ***** ********, at which point they proceeded to skip many collections. Last February,***** *********** settled a lawsuit with Pennsylvania Acting Attorney General ***** regarding ***** ********, see:
  
  ***********************************************************************************************************************************
  
  This appears like it may be a pattern of practice for ***** ***********.
  
  
  
  Regards,
  
  
  
  ****** ******

• Initial Complaint

  Date:06/25/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  2/23 paid for 2 time a week trash service and they don’t come. I tried to call and cancel 6/22, 6/24, and emailed 6/23 and they don’t respond or call back. I would like to cancel my services as of 6/30 then end of the period I paid for.

  Business Response

  Date: 08/21/2023

  We are trying to answer all of
  our phone calls and e-mails as quickly as possible.   I am sorry you
  were not able to reach anyone.

  I am showing your account was closed as of 7/1/23.  

  Business Response

  Date: 08/21/2023

  We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.

  I am showing your account was closed as of 7/1/23.  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am paying for trash and recycling removal from this company and they are failing to do so on a weekly basis. This trash removal company has recently been purchased by other individuals and they are holding up to the high standards of the previous owners. Im still paying for a weekly service and sometimes no trash/recycling is picked up and/or sometimes its one or the other not being picked up. This causes me to have an overflow of smelly trash/recycling all the while Im still paying in full each pay cycle. I would like to see this resolved. Thank you.

  Business Response

  Date: 08/04/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes, that will decrease the service interruptions
  and restore service back to the level to which our customers are accustomed
  to. 

  If the trash or recycling service was not provided within 72
  hours of your normal collection, we are automatically issuing a credit to your
  account which will be reflected on your next invoice. 

  Thank you for being patient with us during
  these difficult times as we are trying our best to service everyone on a timely
  manner. 

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to. 

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are contracted with AJ Blosenski to pick up trash and recycling on a weekly basis. At least three times within the last two months our recycling was not picked up, it was skipped entirely. Only one time out of the three did they call us to let us know they were not coming. No explanation as to why they were not coming was relayed. We pay them quarterly, automatic payment. They are not fulfilling their obligation. I have attempted to call the company about five times, no one ever answers or returns phone calls. I would like money credited for missed pick ups and I would like them to pick up weekly as they are obligated to do.

  Business Response

  Date: 08/04/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes, that will decrease the service interruptions
  and restore service back to the level to which our customers are accustomed
  to.  

  If the trash or recycling service was not provided within 72
  hours of your normal collection, we are automatically issuing a credit to your
  account which will be reflected on your next invoice. 

  We are trying to answer all of the phone calls and e-mails as quickly as possible.   I am sorry you
  were not able to reach anyone.  

  Thank you for being
  patient with us during these difficult times as we are trying our best to
  service everyone on a timely manner. 

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of the phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski has not picked up trash in many weeks. They do not return phone calls or emails. We are a paying customer receiving no service.

  Business Response

  Date: 08/04/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes, that will decrease the service interruptions
  and restore service back to the level to which our customers are accustomed
  to. 

  If your trash or recycling service was not provided within 72
  hours of your normal collection, we are automatically issuing a credit to your
  account.  I am showing your account was closed and the 7/1/23 - 9/30/23
  billing was adjusted. 

  You have a credit in the amount of $8.00 which is
  being refunded and you will receive the refund within 2 - 4 weeks.   

  Please let me know if you have any questions or concerns.  

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to. 

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account.  I am showing your account was closed and the 7/1/23 - 9/30/23 billing was adjusted. 

  You have a credit in the amount of $8.00 which is being refunded and you will receive the refund within 2 - 4 weeks.   

  Please let me know if you have any questions or concerns.  

  Customer Answer

  Date: 08/16/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because:
  

  Trash pickup was not provided to us for 6 weeks. $8 certainly does not cover. That is a personal insult . We had to pay substantially more money to have our trash picked up by another service due to your lack of service. We need $90 to cover our out of pocket expense due to your inability to pickup trash. 
  
  
  
  Regards
  

  Business Response

  Date: 08/21/2023

  I was not aware your trash was missed 6 times.  I have added a credit to your account in the amount of $49.54 which was calculated according to your service price that was billed.

  You will see the refund to your credit card within 3 - 5 business days. 

  Business Response

  Date: 08/22/2023

  I was not aware your trash was missed 6 times.  I have added a credit to your account in the amount of $49.54 which was calculated according to your service price that was billed.

  You will see the refund to your credit card within 3 - 5 business days. 

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We are customers of this company for many years. Our pick up of trash and recyclables has not been consistent for several months. Several weeks this month alone, our recyclables have not been picked up. We have called several times to complain, never spoke to an employee, it just goes to voicemail, where we have left messages. No returned calls. Also used their website "contact us " and left messages. Again, no response. Our bill is paid, in advance, quarterly via electronic bank pmts. I feel they are not fulfilling their promise for weekly collection. Since we have tried, in good faith, to issue our complaints with them without any response,I resorted to this means...BBB...to get some kind of answer or resolution to this problem.Thank you *********************************

  Business Response

  Date: 08/04/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on reconfiguring
  many of our routes, that will decrease the service interruptions and restore
  service back to the level to which our customers are accustomed to.  
  
  If the trash or recycling service was not provided within 72 hours of your
  normal collection, we are automatically issuing a credit to your account which
  will be reflected on your next invoice.

  We are trying to answer all of the phone calls and e-mails as
  quickly as possible.   I am sorry you were not able to reach
  anyone.  

  Thank you for being patient with us during these difficult times
  as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  
  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

  We are trying to answer all of the phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Failure to pick up trash regularly. We pay for weekly service, but they are not doing so. We have been calling nearly every single day without any response back. I’ve called and spoken to other departments and they refused to allow me to speak with a manager. They would only take my name and number, but no one calls back. The issue is that we are still paying without any resolution

  Business Response

  Date: 07/13/2023

  The reason for the missed collection(s) is because we are currently experiencing a shortage of skilled labor and other factors which is affecting our ability to service some customers on their normal collection day. We make every effort to collect the trash and recycle the next day. However, if we miss the collection, we will be crediting your account. 
  
  We are making the following changes to correct the problem.
  We are aggressively hiring new drivers and helpers. We recently had two job fairs which resulted in us hiring six new qualified CDL drivers,several helpers, and a mechanic.  
  We are reducing our service area so we can properly service our customers in our geographic area.
  We are in the process of doing a complete overhaul of our routes using new software that became available after the acquisition.
  We have brought in 16 CDL drivers from other areas throughout the country to alleviate the service issues until we can get the newly hired CDL drivers trained and the reroute completed.
  We have enlisted the services of additional customer service representatives to answer customer questions or concerns. 

  Our records are showing your account has been closed as of 6/23/23.  Credits will be applied to your account and a refund will be issued. 

  We apologize for the missed collections.  

• Initial Complaint

  Date:06/23/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski is our waste removal service, and recently changed ownership. They failed to pickup recycling for 3 cycles and did not respond to email or call requests for explanation. In addition they recently mailed a letter saying they are reducing our service from 2 days a week to one day a week - but offering no reduction in cost to the one day a week current pricing. I am requesting a credit to my bill for the missed pickups, as well as an adjustment to pricing for going from two day a week pickup to one day a week

  Business Response

  Date: 07/13/2023

  We are applying a credit for any missed trash and recycling collections. Also, *** was offered a free 96-gallon trash container when we reduced his service to one time per week. The bill remained the same because we did not increase rates since September 2021.  

  Our records are reflecting our office has been in contact with *** on 7/5/23 explaining we are not able to lower his rate.  

• Initial Complaint

  Date:06/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have been customers of this residential trash collection business for four years. They are supposed to collect our trash and recycling once a week. Service has been very inconsistent over the past year, and recently has stopped altogether. Our trash has not been collected in three weeks and our recycling has not been collected for the past month. We are unable to contact the business by email, phone, or their website. We receive no response to inquiries. Also, there is no way to stop auto-pay, so we are still getting charged.

  Business Response

  Date: 07/13/2023

  The reason for the missed collection(s) is because we are currently experiencing a shortage of skilled labor and other factors which is affecting our ability to service some customers on their normal collection day. We make every effort to collect the trash and recycle the next day. However, if we miss the collection, we are applying a credit to the accounts.    
  
  We are making the following changes to correct the problem.
  We are aggressively hiring new drivers and helpers. We recently had two job fairs which resulted in us hiring six new qualified CDL drivers,several helpers, and a mechanic.  
  We are reducing our service area so we can properly service our customers in our geographic area.
  We are in the process of doing a complete overhaul of our routes using new software that became available after the acquisition.
  We have brought in 16 CDL drivers from other areas throughout the country to alleviate the service issues until we can get the newly hired CDL drivers trained and the reroute completed.
  We have enlisted the services of additional customer service representatives to answer customer questions or concerns. 

  Our records are reflecting your account was closed effective 6/30/23.  Your most recent invoice has been adjusted to a $.00 balance.  We have applied a credit to your account in the amount of $ 36.00  for the missed trash and recycling collections which will be refunded to you.  

  We apologize for the missed collections.  

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We have yet to have out trash picked up. We are an excellent customer in good standing. The trash trucks are nowhere to be seen. Out trash has been out front as always with trash in receptable for aprroximately ten days. We contacted ************* and got no answer. Noone will ansewer phone. We filed a complaint on their website contact for WASTE CONNECTIONS the company that aquired this company. NO RESULT. WASTE CONNECTIONS has our money and will not pick up our trash. We are not alone.

  Business Response

  Date: 07/13/2023

  The reason for the missed collection(s) is because we are currently experiencing a shortage of skilled labor and other factors which is affecting our ability to service some customers on their normal collection day. We are making every effort to collect the trash and recycle the next day. However, if we miss the collection, we are applying a credit to your account. 
  
  We are making the following changes to correct the problem.
  We are aggressively hiring new drivers and helpers. We recently had two job fairs which resulted in us hiring six new qualified CDL drivers, several helpers, and a mechanic.  
  We are reducing our service area so we can properly service our customers in our geographic area.
  We are in the process of doing a complete overhaul of our routes using new software that became available after the acquisition.
  We have brought in 16 CDL drivers from other areas throughout the country to alleviate the service issues until we can get the newly hired CDL drivers trained and the reroute completed.
  We have enlisted the services of additional customer service representatives to answer customer questions or concerns. 

  We apologize for the missed collections and appreciate your continued support.