Complaints

This profile includes complaints for AJ Blosenski Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AJ Blosenski Incorporated

  PO Box 392 Elverson, PA 19520-0392

• 

  AJ Blosenski Incorporated

  1600 Chestnut Tree Rd Honey Brook, PA 19344-9642

• 

  AJ Blosenski Incorporated

  289 Lippitt Rd Honey Brook, PA 19344-9605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/05/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company has been bought, and they decided to terminate services in my area, they did not provide enough time for new services to be set up as I just received the letter Friday June 30th and their services stop on July 19th. On top of that they have pushed off and or delayed our service with little to no warning the past two weeks

  Business Response

  Date: 08/11/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes.
  

  I am showing your account was closed as of 7/20/23 as we are no
  longer able to service your area.   We were trying to notify our customers as quickly as possible, so you were able to find a new hauler.  Your account balance is $.00.

  Please let me know if you have any questions. 

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a customer of AJ Blosenski for over 10 years and I understand the company was purchased by a new owner. For about 1 year, my service contract of 2x week pick up has not been met. The missed pick ups on several occasions with no call or alert, on at least three occasions they sent out a phone call stating their wasn't going to be pick up. I called on several occasions and the stated they would look into a credit on the account and I never got one. Now a letter dated June 13, but I received on June 24 stated effective July 17th there would be one pick up and no price change. I called June 27th and June 28th to cancel service and have not gotten a response. I want a full credit on the last quarter I paid and I want confirmation of my last pick up date and a refund on the last quarter. There was not sufficient notice and they are in breech of contract with me.

  Business Response

  Date: 08/03/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.    

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account.  I am showing your account was closed and the 7/1/23 - 9/30/23 billing was adjusted.  You have a credit in the amount of $48.00 which is being refunded and you will receive the refund within 2 - 4 weeks.   
  

  Business Response

  Date: 08/04/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.    

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account.  I am showing your account was closed and the 7/1/23 - 9/30/23 billing was adjusted.  You have a credit in the amount of $48.00 which is being refunded and you will receive the refund within 2 - 4 weeks.   

• Initial Complaint

  Date:07/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The week of June 19th 2023, I received a letter from AJ Blonsenski that our trash service will be reduced to one day a week starting July 19th. Previously, AJB missed our scheduled pick ups on 6/29, 6/26, 6/22, 6/15, 6/08. I called multiple times the week of July 26th, 2023 and even left a message. I even emailed them multiple times on the website. The letter fails to address any reduction in service cost. I would like the company to call me back to discuss future bills/service and appropriate credits.

  Business Response

  Date: 08/03/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes, that will decrease the service interruptions
  and restore service back to the level to which our customers are accustomed
  to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided.  

  If your trash or recycling service was not provided within 72
  hours of your normal collection, we are automatically issuing a credit to your
  account which will be reflected on your next invoice.  I am showing we have applied a credit to your account in the amount of $32.00.   The $32.00 credit will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided.  

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.  I am showing we have applied a credit to your account in the amount of $32.00.   The $32.00 credit will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

  Customer Answer

  Date: 08/13/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because I am unable to request a second bin due to lack the company not responding to emails or phone calls. How do I request this? I emailed Customerservice****@wcicustomer.com and got a bounce back. I would like at least a second bin or someone to contact me confirming it. Please provide a proper way to contact the company to request another bin.
  
  
  
  
  
  Regards,
  
  
  
  ***** ***** 
  

  Business Response

  Date: 08/21/2023

  I am putting the request through to have a 2nd cart delivered.  We will have this delivered as soon as possible.

  Business Response

  Date: 08/22/2023

  I am putting the request through to have a 2nd cart delivered.  We will have this delivered as soon as possible.

  Customer Answer

  Date: 08/22/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** *****
  

• Initial Complaint

  Date:06/30/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am a residential trash and recycling customer paying $69/quarter. The agreement states that AJ Blosenski will pickup my trash and recycling weekly, but yet they have failed to do so at least 40% of the time over the most recent quarter end. As such, I requested the business null and void my contract which they breached, and repeatedly have left messages so they will come pickup their trash and recycling bins from my residence. The business is unresponsive and have no confirmed receipt of my inquiries. Despite the business owing me money for these missed pickups that are prepaid on a quarterly basis, I would be satisfied if they picked up their trash and recycling bins and never contacted me again (not that they are trying). Thank you.

  Business Response

  Date: 08/03/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Your account is showing it was closed as of 7/1/23 and the invoice was adjusted for 7/1/23 - 9/30/23 services.  You had a credit on your account of $16.00 which was refunded today.  You will receive the refund within 2 - 4 weeks. 

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid for the year and AJ Blosenski Trash Company is not picking up our trash and recycling. Today is the second week that recycling has not been picked up... and it is piling up. I have called and emailed to have them fix this, I am not able to reach them. (phone rings and rings and nobody answers) Emails are not returned. I want a refund of the rest of the year so that I can go to another company OR I want them to pick up our trash and recycling every week as we are contracted.

  Business Response

  Date: 08/10/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes, that will decrease the service interruptions
  and restore service back to the level to which our customers are accustomed to.   

  
  If your trash or recycling
  service was not provided within 72 hours of your normal collection, we are
  automatically issuing a credit to your account.  I am showing your account
  was closed as of 7/28/23.  You have a credit
  in the amount of $201.49 which was refunded back onto your credit card.  You should receive the refund within 3 - 5 business days. 

  Please let me know if you have any further questions.  

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.   

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account.  I am showing your account was closed as of 7/28/23.  You have a credit in the amount of $201.49 which was refunded back onto your credit card.  You should receive the refund within 3 - 5 business days. 

  Please let me know if you have any further questions.  

  Customer Answer

  Date: 08/17/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** ****
  
  
  

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to cancel service with AJ Blosenski due to poor performance. I have left phone messages and emails to cancel. They won't return any messages or emails. How can I cancel service with a company who refuses to return calls? I just want to move on with a reliable trash company. I just want confirmation that my account is closed. I'm not asking for much.

  Business Response

  Date: 08/10/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes.
  

  I am showing your account was closed as of 7/1/23.  A refund in the amount of $28.00 will be issued and you should receive
  the refund within 2 - 4 weeks. 

   

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes.
  

  I am showing your account was closed as of 7/1/23.  A refund in the amount of $28.00 will be issued and you should receive the refund within 2 - 4 weeks. 

• Initial Complaint

  Date:06/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash company has not been out in 3 weeks and they are still demanding payment.

  Business Response

  Date: 08/10/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes, that will decrease the service interruptions
  and restore service back to the level to which our customers are accustomed
  to.  

  If the trash or recycling
  service was not provided within 72 hours of your normal collection, we are
  automatically issuing a credit to your account which will be reflected on your
  next invoice. 

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

• Initial Complaint

  Date:06/28/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company does not provide service in contract:* Contract with company indicates twice per week trash service * Company has missed pickups frequently over past 2-3 months, with no notifications and no credits on bill * Calling company is to avail. Nobody answers. Nobody responds * Company says to email them. Nobody answers emails * Company now says they will move to once a week service. No change in bill rate. Offering an extra bin * Frequently miss pickups, no communication, no remediation, no indications of when it will be fixed This business should be fined. They are outright committing fraud by promising a contractual service and not providing it.

  Business Response

  Date: 08/10/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on reconfiguring
  many of our routes, that will decrease the service interruptions and restore
  service back to the level to which our customers are accustomed to.  

  Since we are decreasing your
  service from 2 times a week to 1 time a week, we are offering a 2nd cart to
  accommodate for the 2nd day of service that will no longer be
  provided.  
  If your trash or recycling
  service was not provided within 72 hours of your normal collection, we are
  automatically issuing a credit to your account which will be reflected on your next
  invoice. 

  We are trying to answer all of
  our phone calls and e-mails as quickly as possible.   I am sorry you
  were not able to reach anyone.  

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided.  

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash service is non existent. Paying for twice a week pick up and we are lucky if they show up once. They sent a letter saying they will now only be picking up once a week no longer twice but still aren’t showing up at all. It has been a week and a half since our last pick up, trash is piling up and we are still paying and being charged the twice a week rate. From what I’ve seen on social media its the whole area around be. Have called multiple times with no answer and no returned phone call even after leaving multiple messages. We are being charged for services that we are clearly not receiving.I want my service cancelled and I want a refund.

  Business Response

  Date: 08/10/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on reconfiguring
  many of our routes, that will decrease the service interruptions and restore
  service back to the level to which our customers are accustomed to.

  Since we are decreasing the service from 2 times a week to 1 time a week, we are offering a 2nd cart to
  accommodate for the 2nd day of service that will no longer be
  provided. 

  I am showing you called into our office on 7/27/23 to cancel your service which was back dated to 6/1/23.  The billing for June - July was adjusted off.  Our records are reflecting your last payment was received on 3/30/23 in the amount of $255.63. You will still have a balance owed of $81.55 so there will not be a refund issued.     

  If you have any further questions, please let me know.

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.

  Since we are decreasing the service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  I am showing you called into our office on 7/27/23 to cancel your service which was back dated to 6/1/23.  The billing for June - July was adjusted off.  Our records are reflecting your last payment was received on 3/30/23 in the amount of $255.63. You will still have a balance owed of $81.55 so there will not be a refund issued.     

  If you have any further questions, please let me know.

• Initial Complaint

  Date:06/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash has not been picked up for the entire month of June. On top of that they are not answering their phones, returning calls or emails! There is absolutely no way to contact this company!!!!

  Business Response

  Date: 08/10/2023

  We are currently experiencing
  staff shortages which is resulting in service delays.  We are aggressively
  hiring and training additional staff.   We are working on
  reconfiguring many of our routes.

  If your trash or recycling
  service was not provided within 72 hours of your normal collection, we are
  automatically issuing a credit to your account.  I am showing your account
  was closed as of 7/20/23 as we are no longer able to service your area.  If a refund is owed, you will receive the refund within 2 - 4 weeks.   

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes.

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account.  I am showing your account was closed as of 7/20/23 as we are no longer able to service your area.  If a refund is owed, you will receive the refund within 2 - 4 weeks.