Complaints

This profile includes complaints for AJ Blosenski Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AJ Blosenski Incorporated

  PO Box 392 Elverson, PA 19520-0392

• 

  AJ Blosenski Incorporated

  289 Lippitt Rd Honey Brook, PA 19344-9605

• 

  AJ Blosenski Incorporated

  1600 Chestnut Tree Rd Honey Brook, PA 19344-9642

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A.J. Blosenski provide residential waster service for me. They recently were purchased but kept the family name for the company. The service since the purchase has become inconsistent week to week, trash and recycling pickup delays days, and in some cases did not happen at all for given weeks. A.J. Blosenski has recognized the services has been poor and blames it on being short staffed. I was to received credits for the past quarter services but received a full bill. I have attempted to get in touch with their customer service department but have been directed to voicemail after waiting in a queue. I have left 3 voicemails in the past week as for someone to contact me but no one has reached out to date.

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

• Initial Complaint

  Date:07/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Trash and/or recycling not picked up weekly and no communication regarding the missed pickups. Not receiving credit on bill for missed pickups.

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski, Inc, a Waste Connections Company, is acting as a monopoly for Willistown residential trash/recycle customers. With decrease to 1 trash service pickup per week (has been 2 times per week) and no adjust for quarterly payment equates to a 33% bill increase per quarter. There is no real option to find/use another trash/recycle company as very limited-service options to our township. Appears individual residential customer are being taken advantage of since sale of AJ Blosenski to Waste Connections in Jan 2023. Letter dated June 13 mailed to customers stating changing to once 1 weekly trash collection (from 2 times a week) effective July 17 and 2nd letter would provide new trash/recycling day. As of July 12, no additional communication to customers. I called AJ Blosenski on July 12 to ask my trash pickup day (less than 5 days to effective date) and to inquire about quarterly bill. AJ Blosenski representative informed me no adjustment to quarterly bills and pick up day would be Monday. I called Willistown township office, and they are receiving many resident complaints and township with municipality contracts are not experiencing all the missed pickups Willistown residents are experiencing.

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to. 

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to. 

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Customer Answer

  Date: 08/08/2023

  Better Business Bureau:
  
  On Aug 8, 2023, I called the company to inquire if an adjustment could be possible since service decreased by 1/3less service.  Waiting for them to reply. I have reviewed the response made by the business in reference to complaint ID ********. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a repeated cycle of not delivering on paid services. I contracted for weekly trash service. Pick up is sporadic...some weeks OK others no.pickuo. attempts to contact customer service go unanswered and no follow up or return call. They do not even acknowledge that they are missing service...a customer courtesy contact would be appreciated. I am not getting the set ice I paid for and they seem to be under no obligation to rectify

  Business Response

  Date: 08/04/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  
  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of the phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/04/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  
  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of the phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called 6/26/2023 to inquire about cancellation fee, billing department advised that no fee would be charged if I cancelled. Called on 7/5/2023 and person in billing department took name & phone number and said someone will call back to confirm cancellation. I sent email on 7/5/2023 with cancellation request to *********@WASTECONNECTIONS.COM as I was invoiced for $89.21 on 7/5/2023 (Invoice#***********) and requested refund of $70.14 for  August & September service as I am requesting to have service cancelled in July. I left a message in their voicemail system on 7/10/2023 asking for service to be cancelled and submitted a General Inquiry on their Contact Us section of website asking for cancellation of service. No response received to this date. Service has been unreliable and continued missed pick ups of recycling and/or trach (currently have trash from last week still sitting on our curb). The other week we were advised to pull in our cans as they were not picking up, but then saw the truck in the area and had to flag them down (as our recycling was not pick up the prior week either).

  Business Response

  Date: 08/03/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  

  I am showing your account was closed, and the billing was adjusted according to the close date.  You have a credit in the amount of $74.33 which is being refunded.  You will receive the refund within 2 - 4 weeks.

  Please let me know if you have any other questions or concerns. 

  Business Response

  Date: 08/04/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  

  I am showing your account was closed, and the billing was adjusted according to the close date.  You have a credit in the amount of $74.33 which is being refunded.  You will receive the refund within 2 - 4 weeks.

  Please let me know if you have any other questions or concerns. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Family-owned company was sold to a large national trash conglomerate and nothing but issues since the business was sold. Signed a 3-year contract on 1/1/2023 for twice a week trash pickup. They sent a letter stating pickup will now only be once a week and price will stay the same even though I paid for twice a week pickup. If I have signed contract for twice a week pickup price should be adjusted accordingly. Refuses to adjust price or leave me out of contract.

  Business Response

  Date: 08/03/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  If you would like to cancel your account, please let me know as we can cancel your agreement with us and we will not bill you a termination fee. 

  Business Response

  Date: 08/04/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  If you would like to cancel your account, please let me know as we can cancel your agreement with us and we will not bill you a termination fee. 

• Initial Complaint

  Date:07/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski is our trash hauling service, they've been bought out by Waste Connections. Since Waste Connections took over, our service is unreliable. Their fees have increased by almost 30%. We just received notice that they are cutting their services by half, but not reducing the fees. I can't get through to anyone on the phone and they won't answer emails/messages.

  Business Response

  Date: 08/03/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided.  
  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am showing our office responding back to an e-mail on 7/13/23.  If you need further assistance, please let me know. 

  Business Response

  Date: 08/04/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided.  
  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am showing our office responding back to an e-mail on 7/13/23.  If you need further assistance, please let me know. 

• Initial Complaint

  Date:07/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since AJ Blosenski was bought by another company, the service has been inconsistent. Trash & recycling collection is not done regularly. Calls are not responded to; i wait in a call queue that ultimately sends to to a voicemail. The bills, however, stay the same- with a slight increase for gas prices. Its unfair to consumers to continue charging for a service that isnt provided. While I am looking for another company to switch to for this service, AJ Blosenski is my current provider & not full filling their contract.

  Business Response

  Date: 08/03/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.  I am showing you spoke to a representative in our office on 7/28/23.  If you have any further assistance, please let me know. 

  Business Response

  Date: 08/04/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying to answer all of our phone calls and e-mails as quickly as possible.  I am showing you spoke to a representative in our office on 7/28/23.  If you have any further assistance, please let me know. 

  Customer Answer

  Date: 08/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  
  For the month of July, our trash was picked up on July 13 only. What should have been weekly service is effectively monthly.  
  
  We've never been given extra cans, or a credit. When I called on Friday, 7/28/23, I waited 3 times on hold (an hour each time) & was disconnected each time.  The 4th time, I pressed the option for billing & got someone right away. "******" had no record of the missing service dates & no plan to remedy the situation.
  
  Regards,
  
  *********************
  

  Customer Answer

  Date: 08/07/2023

  Unfortunately, AJ Blosenski's response is both inadequate & inaccurate.  For the month of July, our trash was picked up on July 13 only. What should have been weekly service is effectively monthly.  
  
  We've never been given extra cans, or a credit. When I called on July 28, I waited 3 times on hold (an hour each time) & was disconnected each time.  The 4th time, I pressed the option for billing & got someone right away. "******" had no record of the missing service dates & no plan to remedy the situation.
  
  We have contacted other providers; they are inundated with requests from unsatisfied AJB customers. The earliest a new company can pick us up is 8/18.

  Business Response

  Date: 08/08/2023

  I applied a credit to your account for the 3 missed trash collections for July totaling $19.69.  You will see the credit on your next invoice.

  Plese let me know if you have any questions or concerns.

   

  Business Response

  Date: 08/10/2023

  I applied a credit to your account for the 3 missed trash collections for July totaling $19.69.  You will see the credit on your next invoice.

  Plese let me know if you have any questions or concerns.

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted the company in January, service seemed adequate until the recent months. We have not had our trash collected for 3-4 consecutive weeks. An email stated that our trash would be picked up 7/6/23, I was told today that the trash will not be picked up. My account is paid in full for July.

  Business Response

  Date: 08/03/2023

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account.  I am showing we have applied the credits to your account for the missed collections.  Your account was closed, and the billing was adjusted according to the close date.  You have a credit in the amount of $107.49 which is being refunded.  You will receive the refund within 2 - 4 weeks.   

  Customer Answer

  Date: 08/04/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: I believe that I am owed more than the stated amount, i paid for the following quarter, see attached payment history. 
  
  Regards,
  
  ***************************
  

• Initial Complaint

  Date:07/06/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 5, 2023, I mailed a check for $454.21 to A.J. Blosenski, Inc. so they would provide me with twice per week residential trash collection for the entire year of 2023. The invoice they sent me actually says Residential Service 2X Wk from 1/1/23-12/31/23. On June 13, 2023, A.J. Blosenski mailed me a letter informing me that my residential service will change to once per week due to "labor shortages and other business factors outside of our control". They are offering an additional trash cart at no additional charge. I telephoned them to say I do NOT want the additional cart and I think it is only ethical that they refund part of my $454.21 since they are now only collecting my trash once per week starting July 17, 2023. A.J. Blosenski will not refund any of my money, only if I totally cancel my service with them. I then will receive a prorated amount which I am satisfied. However, once I decided to cancel my service and have A.J. Blosenski mail me a check, I have tried telephoning and e-mailing them multiple times to let them know of my decision. I have left messages but no one from A.J. Blosenski has ever gotten back to me so I can terminate my service. I think it is extremely unethical when a customer pays for a service and then the company cuts that service in half and is not willing to refund a partial amount and is only trying to appease the customer by offering an extra trash can.

  Customer Answer

  Date: 08/02/2023

  Blosenski Inc. has cancelled my trash collection so I am no longer a customer.  However, they told me that I am due a refund for approximately $190 which I have NOT received yet.

  Business Response

  Date: 08/03/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to. 

  Since we are decreasing the service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  I am showing your account was closed and your billing was adjusted.  You have a credit in the amount of $200.95 which is being refunded and you will receive the refund within 2 - 4 weeks.   

  Unfortunately, we had to make this difficult decision in order to service all of our customers.  

  Business Response

  Date: 08/04/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to. 

  Since we are decreasing the service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  I am showing your account was closed and your billing was adjusted.  You have a credit in the amount of $200.95 which is being refunded and you will receive the refund within 2 - 4 weeks.   

  Unfortunately, we had to make this difficult decision in order to service all of our customers.  

  Customer Answer

  Date: 08/04/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ***************************