Complaints

This profile includes complaints for AJ Blosenski Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AJ Blosenski Incorporated

  PO Box 392 Elverson, PA 19520-0392

• 

  AJ Blosenski Incorporated

  1600 Chestnut Tree Rd Honey Brook, PA 19344-9642

• 

  AJ Blosenski Incorporated

  289 Lippitt Rd Honey Brook, PA 19344-9605

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/26/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a trash pick up company. I have paid my bill and have not had trash collected for 3 weeks. I have made multiple calls and nothing is being resolved. I have 12 trash bags to be collected and I can not get them to collect them.

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

  Please let me know if you have any questions.

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

  Please let me know if you have any questions.

• Initial Complaint

  Date:07/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our trash has not been picked up a few times when it was supposed to be. The most recent was on 7/22/2023. We are paying for services that are not rendered. They have one excuse after another as to why they are not picking up. If you cant service us give us our money back. I should. It have to pay for services that I have not received.

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Customer Answer

  Date: 08/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  The area across the street is being serviced and we are not. That's is a generic answer that you have posted on your website. 
  
  Regards,
  
  ***
  

• Initial Complaint

  Date:07/21/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski has not picked up recycling five out of the last seven week, and has neglected to pick up trash for the last two weeks. They refunded me for one missed recycle pick up (instead of three), emailed me to tell me they would pick up trash on 7/20/23 but did not, nor have they picked up trash or recycling for my neighbors and others in the surrounding area.

  Business Response

  Date: 08/08/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Customer Answer

  Date: 08/10/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  *****************************
  

• Initial Complaint

  Date:07/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We use AJ Blosenski as our trash service. It has become a trend now that they simply do not show up to fulfill the services we are paying for. Furthermore there is no communication or warning. Many weeks I take my trash out, only to bring it back in with no idea when theyll come. Today was another example. Given that missed services have become the norm I believe: 1) an additional large trash can should be provided at the companys cost; 2) I should be reimbursed for services previously paid, and 3) I should compensated for the inconvenience. The company never communicates or proactively reimburses for missed services.

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  
  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying our best to notify our customers if there is a delay in the route via phone, text or e-mail.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  
  
  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  We are trying our best to notify our customers if there is a delay in the route via phone, text or e-mail.  

  Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AJ Blosenski has missed at least 4 trash collections and 5 recycling collections over the past 2 months. Most recently the missed collections have been consecutive misses. The company was contacted by me multiple times via phone, as well as via online submission via their contact page (the don't publish an email address to contact them directly, go figure). Several weeks after the misses we finally received a notice via USPS mail that they were having labor capacity issues and that the company didn't know when our trash and recyclables would be picked up. However their quarterly billed was sent right on time and not discounted nearly enough for the extra work I've had to complete to deal with the aftermath. I've had to spend hours taking care of flies and maggots that have since been created by this lack of service. Since I have not received any 1-1 contact from the company, I'm asking that my quarter 3 (July, Aug, Sept.) bill to be refunded in full to be satisfied after being a very happy customer for over 10 years, until now and after they were bought by a big corporation. I'm just a nobody . regular consumer, but myself and the people of my community deserve better. Please investigate and advise. I appreciate the BBB's help in resolving this matter. Regards, **********************

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

• Initial Complaint

  Date:07/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have auto payment set up for trash and recycling collection. My payment have never been late. They have simply just stopped showing up to preform the service. I am unable to reach anyone, and have yet to hear back. Our intire road is littered with full and over flowing trash and recycling bins. Animals are getting into it and spreading it throughout the area.

  Business Response

  Date: 08/03/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

   

  Customer Answer

  Date: 08/03/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because: you have failed to collect my trash for over a month, you have no customer service support only voicemails that fall on deaf ears. Even when i called to cancel on july 31st have still yet to receive a confirmation email of termination of service.

  Regards,
  
  ******* ****

  Business Response

  Date: 08/14/2023

  I am showing your account was closed as of 7/27/23.  There is a note on your account stating you spoke to a representative in our office on 8/10/23.  The representative stated they e-mailed you a confirmation the account was closed.  

  Please let me know if you have any questions or concerns. 

   

  Business Response

  Date: 08/15/2023

  I am showing your account was closed as of 7/27/23.  There is a note on your account stating you spoke to a representative in our office on 8/10/23.  The representative stated they e-mailed you a confirmation the account was closed.  

  Please let me know if you have any questions or concerns. 

• Initial Complaint

  Date:07/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Service has been terrible recently - recyclables have not been picked up weekly, as contracted. Instead, we have gone 2 and 3 weeks without a pickup. Bi-Weekly trash pickup has been non-existant - they are only picking up on Monday instead of the contracted Monday and Thursday. Today I received a letter saying that my service had been switched from bi-weekly trash pickup to only once a week (Monday). However, the cost of the service ($98/quarter) was not going to change. That's 33% fewer pickups for the same price.

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.   

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  Since we are decreasing your service from 2 times a week to 1 time a week, we are offering a 2nd cart to accommodate for the 2nd day of service that will no longer be provided. 

  If your trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.   

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am on auto draft with AJ Blosenski for trash removal services. On July 6 AJ Blosenski charged me the 108.50 for the quarter (July-Oct). On July 10 we received a letter stating AJ will no longer service our area and our last pick up will be on July 21. We contacted them to ask about a refund and they informed us that we would have to wait for a check to he mailed to our house. They said they could not give me a pro-rated amount because my service is still active, and I’d have to wait until July 24 to call back to find out how much I will be refunded. They knew they were no longer servicing our area as of July, yet they still went in and took money out of our account. I want the money refunded the same way in which they took it, and don’t want to wait around for a check in the mail. I don’t know what happened with them, they say they are suddenly short staffed, but it does not give them the right to take money for services they knew they were not going to provide. I would like more refund immediately.

  Business Response

  Date: 08/10/2023

  I am showing your account was closed as of 7/22/23 as we are no longer able to service your area.  A refund in the amount of $108.50 was refunded.  You should receive the refund within 3 - 5 business days.

  Please let me know if you have any questions. 

  Business Response

  Date: 08/11/2023

  I am showing your account was closed as of 7/22/23 as we are no longer able to service your area.  A refund in the amount of $108.50 was refunded.  You should receive the refund within 3 - 5 business days.

  Please let me know if you have any questions. 

  Customer Answer

  Date: 08/11/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
    I have not received any refund. Your response did not indicate what manner in which the refund was made or the date it was made 
  
  Regards,
  
  *****************************
  

  Customer Answer

  Date: 08/17/2023

  I wanted to provide follow up to let you know they did refund my account. Thank you!

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My trash company has missed pick up 3 weeks in a row. I have made several attempts to contact them with no return call. I continue to receive automated messages stating to leave my trash out, that someone will pick up, but after 3 weeks no one has come. I currently have ben billed for the next 3 months of service, which I do not feel I should be responsible for paying.

  Business Response

  Date: 08/10/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Please let me know if you have any questions. 

  Business Response

  Date: 08/11/2023

  We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

  If the trash or recycling service was not provided within 72 hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

  Please let me know if you have any questions. 

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We currently use this company for trash removal and recycling. They recently sold the business to another company and are not picking up trash that has been out. They sent letters stating that they are no longer doing residential pick ups and have taken the next 3 months payment out of my account and now I cannot get them on the phone. There is no answer and no way to leave a message. This seems to be a problem with many people who use their services.

  Business Response

  Date: 08/10/2023

  Your account was closed, and the billing was adjusted according to the close date.  You had a credit in the amount of $105.21 which is being refunded.  You will receive the refund within 2 - 4 weeks.   

  Please let me know if you have any questions.