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Business Profile

Waste Management Services

AJ Blosenski Incorporated

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Waste Management Services.

Complaints

This profile includes complaints for AJ Blosenski Incorporated's headquarters and its corporate-owned locations. To view all corporate locations, see

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AJ Blosenski Incorporated has 3 locations, listed below.

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    Customer Complaints Summary

    • 149 total complaints in the last 3 years.
    • 6 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/02/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A.J.Blosenski is not providing trash pickup. Multiple recycling and trash collections have been missed.Billing adjustments need to be made. Amount listed below is cost per year.

      Business Response

      Date: 12/11/2023

      Can you please supply the dates your trash or recycling was missed so I can look into this further.

    • Initial Complaint

      Date:10/28/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We've been with A.J. Blosenski trash service for years, never missing a payment, never having a problem. The company was sold at the beginning of this year to Waste Connections, keeping Blosenski's name and immediately missing trash pickups. Because the trash started piling up after 3 weeks of no trash pickup we changed trash service on July 17th. We cancelled with Blosenski, scheduled the can to be picked up and was told 6 to 8 weeks for a refund since we had payed for the year. After 3 months of no check, no communication we called to find out where our refund was and was told they were behind. When we heard from them again they told us they never picked up our can. I assume they were hoping we would never check back on our refund and then when we did they decided to offset their losses from everone in this area by making up reasons not to refund. They give no paperwork when they drop a can off or pick a can up. We do not have the can. It was picked up the week of July 17th. Since we cannot prove that, thats how they keep some of our refund. This is not an isolated incident and I would bet we're not the only complaint. Attached is the payment made for the year. The refund should be around $260 with the missed weeks, but with the cost of the can being around $125 they cut it in half. We have not received any refund as of today. I gave the new company a chance and was trying to stick it out till the end of the year, but with the trash piling up and animals getting in the extra bags, I could not wait any longer. I just want my full refund returned. Thank you.

      Customer Answer

      Date: 11/25/2023

      I was just sent a check for half the money owed me since July. They deducted the cost of the trash can even though they picked it up the week service was canceled. Still waiting for the remainder. 

    • Initial Complaint

      Date:10/12/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We cancelled the service as of Oct 1st. Blosenski repeatedly failed to collect trash as scheduled. On October 12th Blosenski dropped off another recycling can outside my house. Since my house is going up for sale and their recycling bin is ruining my curb appeal, I called and asked them to remove it. After staying on hold for 20 min their phone rep did not offer any help. I want their stuff gone.

      Business Response

      Date: 01/03/2024

      I am showing the account was closed down.  The equipment was removed.  There is a refund being issued to the customer in the amount of $ 10.03.

      If you have any other questions, please let me know.  Thank you! 

      Business Response

      Date: 01/08/2024

      I am showing the account was closed down.  The equipment was removed.  There is a refund being issued to the customer in the amount of $ 10.03.

      If you have any other questions, please let me know.  Thank you! 

    • Initial Complaint

      Date:09/13/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AJ BLOSENSKI has not been picking up trash for months. They have not responded to the many emails, calls and messages I have submitted. We stopped service in June and they still have not picked up their can and they keep sending me bills. They broke their contract earlier this year when we signed up for bi weekly pick up years ago and they then said they will only come once weekly from then on and will not lower cost even though the price was for bi weekly. Then they do not even come to pick up trash weekly or ever on the day they are supposed to. We left that company in June and a bill they sent me for july-sept services that I never even utilized is allegedly past due and facing negative marks on my credit report. Everyone in this town has had the same issues with this company.

    • Initial Complaint

      Date:09/11/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We are currently very unhappy customers of these garbage people. In the 2.5 years that we’ve been with them they have been late/missed our trash and recycling over a dozen times. I’ve called, left messages (no one ever gets back to you), talked to people that flat out lied and said they’re in route and almost there, only to have to sit for another week with our growing trash mound out front. And if it’s a holiday instead of them picking up a day early, they just get it the following Monday. Meanwhile they increased rates to subsidize their fuel costs and still done even bother picking up what we’re paying them to haul away. Then they want to hold us to a contract???? Doesn’t the contract hold them accountable to provide the service that people are paying for? They have zero customer service because they don’t even attempt to rectify any situations

    • Initial Complaint

      Date:08/30/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Since Covid the company has been struggling to pick up trash. Was 2 times a week but then switched to 1 time a week. Trash can would sit outside for days until it was picked up. I have called and emailed multiple times, the system says you are caller # ** - you wait and wait then it puts you into voicemail. Leave a message and no return calls. Same with email no one ever emails back. I have been trying to reach them since July 1st. No response only a recording left on my home phone stating that there is yet another delay in trash pick up. I paid my quarterly payment on July 6, 2023 in the amount of $98.64. My last pick up for the quarter should be no later than 9/30. On 8/29 they picked up the trash on Tuesday, the day they were supposed to pick up. Trash can was brought from the curb to in front of garage. We went out when we returned the can was gone. Neighbor stated they saw the truck picking up the cans from the few remaining customers on the street. This has been going on too long and I have been more than patient with this company. Thank you - ******************* ************

    • Initial Complaint

      Date:08/22/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Our trash company sent a letter they will no longer be providing service in our area. They informed us (our whole neighborhood), to keep our receptacles out at the curb so they can remove them. This last pick up was July 21, 2023. We were told they would pick up on the 29th, August 5th. On August 8th we were told we would be moved to the top of the list for pick up, this was two weeks ago. I have called our State Representative who has called on many people's behalf and was told we would have their property picked up in the next week, which ended last Friday. They are still around our neighborhood waiting by the road. Please help resolve this issue!

    • Initial Complaint

      Date:08/21/2023

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company, a privately owned waste disposal company, has stopped collecting our trash altogether. Our state and local representatives will not step in, and this is a major health hazard.

    • Initial Complaint

      Date:08/18/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Company has been consistently not picking up our trash and recycling. Sometimes they come every other week. But they are supposed to be weekly. We were not notified of any service changes other than a login change. I've tried to login and can't. I've tried to cantact support to help me log in and they do not respond. I've also tried to call just to wait on hold for almost an hour or more just to be sent to a voicemail that didn't give me enough time to give my reason for calling and info. I'm trying to cancel service, but I can't get ahold of anybody to do so and nobody gets back to me. I just want to cancel service and get a new company to service my address. Please do something about them. Thank you

      Business Response

      Date: 08/21/2023

      We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

      If the trash or recycling service was not provided within 72 business hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

      We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

      Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

      Business Response

      Date: 08/22/2023

      We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

      If the trash or recycling service was not provided within 72 business hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice.

      We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.  

      Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

      Customer Answer

      Date: 08/23/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:

      I've been attempting for months to get help logging into my account. Nobody ever got back to me. And now multiple missed pickups over the last month or 2. I want nothing more than to have my service canceled but I can't log in to do this and I can't get a hold of anybody to cancel my service. 

      And now I get the same unacceptable response that was given on the website.

      Just cancel my service as I've asked. I've been trying to do this for a month at least. I've already hired another provider for service. So please pick up your recycling bins and cancel my account. 

      As for my bill, I'm owed several missed pickups. At least 5. And since I've been trying to cancel my service without success due to no response, I'm only willing to pay for that 2 of the 3 months for this past quarter. 

      If this does not work for you, I've already opted in to the class action lawsuit against your company and I will deal with it through that. 

      Lastly, it's absolutely unacceptable that this is the only way I was finally able to get a response from your company. I don't know what happened when you bought them, but since that change, the business has gone down hill fast. 

      Regards,

      *********************

    • Initial Complaint

      Date:08/17/2023

      Type:Service or Repair Issues
      Status:
      Unresolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      AJ Blosenski Incorporated has failed to provide services I have already paid (trash pickup) for a total of 4 times over the past 2 months. Calls to Customer Service go straight to voicemail with no responses. Complaints and missed pickups have been entered through their website also receive no response. Account Number: *********** Latest Payment : $101.21 on July 1, 2023. Payment ID: **************, Confirmation code: *************

      Business Response

      Date: 08/21/2023

      We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

      If the trash or recycling service was not provided within 72 business hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

      We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.

      Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

      Business Response

      Date: 08/22/2023

      We are currently experiencing staff shortages which is resulting in service delays.  We are aggressively hiring and training additional staff.   We are working on reconfiguring many of our routes, that will decrease the service interruptions and restore service back to the level to which our customers are accustomed to.  

      If the trash or recycling service was not provided within 72 business hours of your normal collection, we are automatically issuing a credit to your account which will be reflected on your next invoice. 

      We are trying to answer all of our phone calls and e-mails as quickly as possible.   I am sorry you were not able to reach anyone.

      Thank you for being patient with us during these difficult times as we are trying our best to service everyone on a timely manner. 

      Customer Answer

      Date: 08/26/2023

      [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

       Complaint: ********

      I am rejecting this response because:
      I have not yet received a refund or a response from any of my complaints. Communication continues to be very poor with the service provider 

      Regards,

      ***********************

    AJ Blosenski Incorporated is NOT a BBB Accredited Business.

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