Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/07/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for an online account for ****** Deodorant and since then have been receiving non stop marketing emails daily. Each time I attempt to unsubscribe I’m sent to the following website: preferencecenter.pg.com . Since ****** and the unsubscribe service is owned and operated by PG, I am filing on the complaint here (****** is not accredited and has failed to respond to 31 complaints, curious.)
  
  I have attempted to unsubscribe 8 times since November. I ended up blocking the email address but now this impacts my ability to receive order confirmations. After unsubscribing, I’m advised the process could take up to 10 days. This is not the industry standard and is way too long of a window for routine customer interaction.

  

  Business Response

  Date: 01/13/2025

  Thanks for reaching out and we're sorry for your disappointment with trying to stop receiving notification from ******. Our Direct Sales Team was not able to find a request to unsubscribe, we're unsure what happened. However, they did submit your email to be unsubscribed from the list today, it does take several business days to go into effect.

  We truly appreciate your patience and thank you for your loyalty. 

  
  

• Initial Complaint

  Date:01/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my grave concerns regarding a product I purchased from your company, Mielle Organics Rosemary Hair Oil, which has caused significant and distressing hair loss. After using this product as directed, I experienced an alarming amount of hair shedding, which has resulted in noticeable bald spots and thinning hair. This issue has become so severe that I have been forced to rely on wigs and hairpieces to cover the damage caused by your product.
  
  I trusted Mielle Organics to deliver high-quality products that promote healthy hair, yet this oil has had the opposite effect. My hair has not only fallen out in large quantities but has also been difficult to regrow. The emotional and psychological toll this has taken on me cannot be overstated. I am extremely disappointed and frustrated that a product I once considered beneficial has led to irreversible damage and distress.
  
  I demand that Procter & Gamble take immediate action to address this matter, including a thorough investigation into the potential risks associated with this product. I am requesting a full refund of the purchase price as well as compensation for the distress and financial burden I have incurred due to this issue. Furthermore, I expect your company to implement stricter quality control measures to ensure that no other consumer experiences a similar outcome.
  Initially, I did not associate the hair shedding with this oil, so I continued using it as directed. However, after a process of elimination, I have determined that this product was the likely cause of the extensive hair loss I have experienced. The damage has been severe enough to cause noticeable thinning and bald spots, which have required me to resort to wigs and hairpieces as a result. Despite my efforts, my hair has been slow to regrow, further exacerbating the distress caused by this situation.

  

  Business Response

  Date: 01/09/2025

  Thank you for reaching out both Mielle and the Better Business Bureau regarding your experiencde. Please see the response below we sent via emai.

   

  Thank you for contacting
  us here at Mielle with your concerns regarding hair loss. We understand how
  important it is to address your worries, and we want to provide accurate
  information and reassurance. We want all our consumers to notice a positive
  difference from using one of our products, so your report is disappointing. I’m
  glad you let us know, and you can be assured I shared your comments with our
  Health & Safety Team and the rest of our Mielle Team. Since we want to
  learn more about your experience, please expect a separate email with a survey
  link as well.
  
  We’re truly sorry to hear about your experience, and we understand how
  distressing hair shedding or loss can be. Our products are designed to support
  healthy hair, but we recognize that everyone’s hair journey is unique. We
  recommend consulting with a dermatologist or trichologist to understand the
  root cause of the issue. We constantly evaluate the quality of our products for
  compliance and safety. It is important to note that none of the negative
  experiences alleged have been medically confirmed as health issues caused by
  our products. It's important to know that losing between 50 and 100 hairs a day
  is considered normal. Hair goes through a natural growth cycle where each hair
  grows, falls out, and is replaced by a new one. Combing, brushing, and
  shampooing can help remove hair that is about to fall out, making space for new
  hair to grow.
  
  We’re continuously working on expanding our educational resources through
  videos, blog posts, and expert partnerships to help you understand your hair
  better and to ensure that our products are used in a way that supports
  long-term hair health. Your hair health is our priority, and we are here to
  support you every step of the way.
  
  Finally, we stand by our products and I’m sending debit card refund for $15 via
  postal mail for the product. If you have additional out-of-pocket medical expenses,
  you would like us to consider, we can send the paperwork for you to submit the documentation
  required. I’m sorry, we do not consider compensation beyond that as requested.
  
  Once again, we appreciate your reaching out and if you have any further
  questions or need additional assistance, please don't hesitate to contact us.
  

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Following use, I experienced extensive hair breakage and scalp irritation, which led me to invest in wigs, hair extensions, and an array of conditioning products to attempt to repair the damage.
  As a result of this situation, I was forced to purchase the following items:
  Wigs and Hair Extensions: $450.00
  Conditioning and Hair Care Products: $1,500.00
  This situation has not only caused financial distress but also considerable inconvenience and frustration. Given the severe impact your product has had on my hair, I am requesting compensation for the costs I incurred to address the damage.
  I trust you will understand the gravity of this issue and expect a prompt resolution. Please let me know how you intend to address this matter. I look forward to your timely response.
  
  
  Regards,
  
  
  
  ****** ***************
  
  

  

  Business Response

  Date: 01/13/2025

  We appreciate your reply We're sorry for the disappointment with our decision, but we would not be able to consider the compensation you requested. Again, if you have out-of-pocket medical expenses, we can review those for consideration of reimbursement. 

  We wish you the best. 

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The business has not gotten back.
  
  
  Regards,
  
  
  
  ****** ***************
  
  

  

  Business Response

  Date: 01/14/2025

  We're sorry if our last reply to the BBB didn't reach you. We understand your disappointment with our decision, but we would not be able to compensate as requested for wigs, hairpieces, hair products, etc. 

  Thank you. 

   

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  not acceptable, your product broke my hair out. 
  
  
  
  
  Regards,
  
  
  
  ****** ***************
  
  

• Initial Complaint

  Date:01/03/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased diapers at my local ****** ****** to take advantage of a $10 Procter & Gamble gift card offer. On 10/22/2024, I received an email saying "Congratulations! Your receipt is valid. You have won a $10 Giftcard, we will ship you the giftcard in 4-6 weeks from the program end date." The offer end date was 10/26/24 so 4-6 weeks later would be Nov. 24 to Dec. 7. I did not receive any gift card. On Dec. 16 I emailed them saying I had not received my gift card. On Dec. 19, they replied that it is a physical gift card arriving by mail and it might take longer because of "holiday month." I replied back that I should have received the card by early December, so the holidays would not have interfered. On Dec. 20, they replied "we are actively researching the issue. As soon as I receive an update or resolution, I will contact you and provide additional information." But here it is the New Year, 2 weeks since any communication from P&G, and I am still waiting for my $10 gift card. I also wonder how many other people didn't get their giftcards but just lost track of it because of the holidays.

  

  Business Response

  Date: 01/08/2025

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear that you have not received your rebate. Although we do not handle the rebate directly, we’d be happy to assist with this. Please keep an eye out for an email from us directly regarding your rebate.
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 01/08/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  AS LONG AS THE DEBIT CARD ACTUALLY ARRIVES.
  
  
  
  Regards,
  
  
  
  ******** *****
  

• Initial Complaint

  Date:12/29/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered their sweepstakes and got an email that I won. When I clicked and redeemed a few days later they said it was in error and I could get some consolation prize of a voucher I never received. What a horrible thing to do to a customer.

  

  Business Response

  Date: 12/29/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  

  my issue is they said they were sending vouchers and I haven’t heard from them. I have no idea why they just didn’t send out 12 free coupons instead of duping me “In error”

  
  
  
  Regards,
  
  
  
  **** *****
  
  

  Customer Answer

  Date: 02/23/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  Problem:
  The company emailed me I won free Charmin for a year than took it back. They said I would get 2 gift cards for product and they never sent it.
  
  
  Desired Resolution:
  Refund
  
  
  
  Regards,
  
  
  
  **** *****
  
  

  

  Business Response

  Date: 02/26/2025

  Thank you for writing back and we're so sorry to hear you didn't receive the two $25 coupons as promised. I have requested new coupons be sent, they should reach you in 10-14 business days.

  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 03/06/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  **** *****
  

• Initial Complaint

  Date:12/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently bought products of a wholesaler that buys from your distributor. I began selling on ****** and your company claims that they were counterfeit. I tried multiple times reaching out to your company to try and work with your team but no responses have been given back. I'm more than willing to stop selling your products without your permission and just need the IP complaint removed so my business doesn't fall under. I don't want to wrong P&G and want to make things right. As I said before, the products come from your distributor, and I'd be more than happy to cease selling any more products or show you my invoice trail to prove that the products are not counterfeit. Please contact me so we can work this issue out and I'll provide any documentation you need.

  

  Business Response

  Date: 01/03/2025

  Thank you for reaching out to Procter & Gamble via the Better Business Bureau. To help research your report, it would be helpful to know what brands you had listed on ******.

  We look forward to hearing from you. 

  Customer Answer

  Date: 01/03/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  In response to P&G, the specific product I had an IP complaint against my account is this link ************************************************************************************************* ** **** **********

   

  The email provided to me was ************************ which I emailed twice with no response. 

   

  The complaint ID is ***********
  

   

  My business has been slowed to a full stop and I would greatly appreciate if these claims were removed so I can resume operations. If there is anything I could provide, please let me know.
  
  Regards,
  
  
  
  *** ******
  
  

  

  Business Response

  Date: 01/22/2025

  Thank you for your patience. We were able to investigate internally and confirmed the team did reach out to you and confirmed what steps are needed. They confirmed counterfeit and the
  invoices you provided are not from direct customers or distributors of P&G. The responded with a recommendation to purchase directly
  from P&G or through authorized channels to ensure the authenticity of the
  product.

  We hope you take the recommendation above and wish you the best.

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

   

  I have read and understood your investigation and did an investigation onto the distributor myself. I made the mistake by not cross checking and indeed did get scammed and once confirming, I have removed all counterfeit products from ****** and will not sell them again. 

   

  I apologize deeply for this mistake as it will not happen again. As my account stands now, it is disabled. I am committed to not purchase your products from an illegitimate channel again and have taken the needed implications to prevent this in the future. I ask for your forgiveness and please retract the claim. As stated earlier, my business has been shut down and requires a retraction to be reinstated. If there is any way we can work something out, please let me know as I am committed to bring only genuine products to my customers. 

  
  
  
  
  Regards,
  
  
  
  *** ******
  
  

  

  Business Response

  Date: 01/30/2025

  Thank you for your reply. Our team advised they had communicated with you through Brand
  Integrity that the actions taken against your account were initiated by ******.
  P&G does not impose sanctions; that responsibility lies with ******; our role is to report the infringement. 

  We recommend you work with ****** regarding your reinstatement request. 

• Initial Complaint

  Date:12/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently I purchased two large containers of Gain pods from ****** one container I went through perfectly the second container and really when I opened it the pods were melted and stuck together and we're leaking liquid I immediately called customer care and gave the lady the information that was required she told me I could toss the pods and got following Thursday I would be receiving an e-gift card email for the amount that I paid for the pods which I believe was $27.52 I get a letter in the mail that following week from a team leader saying they're not going to send me a e-gift card because I have called too many times in the past I have only called once before and I think this is unacceptable practice the team leader asked for the container back she did not provide a address to ship the container too and I no longer have the container because the customer service rep told me I can dispose of it.

  

  Business Response

  Date: 01/02/2025

  Thanks for reaching out to the Better Business Bureau.  We're sorry for your disappointment and appreciate you letting us know. As background, the number of reports received from your residence has exceeded what we feel is reasonable. While we were previously able to compensate as goodwill when you reported this issue with both Gain and Tide and issues with other brands like Old Spice, Swiffer, and Braun, based on the number of reports, it is now required you follow the process in the letter. 

  We wish you the best. 

  Customer Answer

  Date: 01/02/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The letter i received gave no address to send proof I'm on the fact that the customer service representative said I will be getting a gift card and amount of $27 the following Thursday and then receiving a letter what stated what you said and it asked for proof in order to receive compensation of the detergent not working but it did not say where to send it or who to address it too
  
  
  
  
  Regards,
  
  
  
  ***** *******
  
  

  

  Business Response

  Date: 01/13/2025

  Thanks for writing back and we're sorry for your disappointment. Please see the attached letter we requested 9/1/24, just after our system recognized the number of contacts exceeded what we feel reasonable. It provides details on where to return the product to. Some of the other products we received one or more reports on were Gain, Tide, Braun, and Swiffer. 

  Please be sure to retain any P&G products you experience an issue with, and we wish you the best. 

• Initial Complaint

  Date:12/24/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received an email that I won a year of Charmin toilet paper. It said that I needed to email Charmin and tell them that I won to claim my prize. Procter and Gamble owns Charmin so that is the reason for this complaint. I can show proof that Charmin emailed me that I won but now they are refusing to give me the prize I won. I want my prize that they said I won, I can forward all emails that Charmin sent to me. I just want the prize I won.

  

  Business Response

  Date: 12/29/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/30/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ******** and find that this resolution is satisfactory to me. Where is the $50 reimbursement for this? Wil you mail it to me?
  
  
  
  Regards,
  
  
  
  *** ******
  

• Initial Complaint

  Date:12/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, customer service
  *****, a brand under Procter & Gamble, is involved in defrauding me as a consumer. On Thanksgiving, I bought skin care products with a total value of 655. On December 10, it rained heavily that day. When I received the package, the delivery package was slightly damaged. The items inside were missing, and the value of the lost items was 510. I contacted ***** immediately, and they said they would investigate. On the second day, I called the police and obtained a police report. The police officer confirmed the loss of the items after investigation. After learning about the situation, ***** said they would refund or re-ship, and I chose a refund. About a week later, I contacted *****, but they broke their promise and claimed that they investigated the weight of their delivery package and it was correct, and there was no missing delivery. But the key point is that the items in the package were lost because the package was damaged, and they insisted on not refunding. please help me!

  

  Business Response

  Date: 01/02/2025

  Thank you for reaching out and we're sorry your ***** delivery was damaged while at your home. Please know, we are not responsible for items once they reach you and recommend you use a secure delivery location. With that said, we are looking further into this and will be back in touch.

  Kind regards. 

• Initial Complaint

  Date:12/20/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a sweepstakes with Charmin and I Just received an email a few days ago saying that I won free toilet paper for a year. When I claimed the toilet paper they sent an email back saying that it was an error. Personally I believe I won and they just don't want to pay up. Don't think this is how you should conduct business. Especially if you're a billion dollar corporation.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  How easy would it be for a company to just claim that you didn't win when you did. Sounds like an easy way of getting out of giving the winner The promised prize. In retail when there is an error you have to honor it. This is a billionaire company complaining about honoring a $200 prize. No thank you and I don't want your coupons

  
  
  
  Regards,
  
  
  
  ***** ******
  
  

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got a email from Charmin stating I won their sweepstakes. Where I won a supply of a year's worth of Charmin,
  1 FREE 18 pack of Charmin Super Mega.
  After I sent my info to them, a few hours later I'm told them made a mistake.
  Then they offered me a $2 coupon, I emailed them stating they should honor the first email stating I won and I would contact BBB and consumer affairs about them. I then got another email offering me two $25 coupons.
  So I called them and spoke to a Ilene, she told me that supposedly that email was sent to several people in error. When I stated they need to honor that first email she said they sent a email with a link to claim the two $25 coupons. I told her I refused to claim those since it's not what I supposedly won.
  I told her I was going to notify BBB and Consumer Affairs about this.
  She abruptly told me to have a nice day and happy holidays, then hung up.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 01/10/2025

  As I stated, on Dec. 16, 2024 Charmin contacted me via Email stating I won their contest. A few hours after I gave them my information, they decided they made a mistake and refused to hold up to their end of the contest.

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above.