Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/18/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear The Procter & Gamble Company,
  
  I am writing to express my frustration with the Braun electric shaver I purchased, as well as the challenges I've faced in trying to reach your customer support team. Not only has the product proven to be unreliable with a disappointingly short lifespan—experiencing issues with the charging mechanism just over a year of use—but I have found it almost impossible to get in touch with your customer service representatives to resolve this matter.
  
  The difficulty in reaching support has left me incredibly frustrated. Given that the product is still under warranty, I would expect a more accessible and responsive customer service experience. This lack of support only compounds the dissatisfaction with a product that should have been more durable and reliable.
  
  I am eager to resolve this issue and hope to hear back soon with a clear path forward for a replacement or repair. I believe that addressing these customer service challenges would greatly enhance customer satisfaction and trust in your products.
  
  Thank you for your attention to this matter.

  

  Business Response

  Date: 12/18/2024

  Thank you for contacting the Better Business Bureau (BBB) and Braun.
  
  We’re sorry about your experience. We do have a two year warranty from the date of purchase for shavers, so long as you have your receipt.  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  Below are the steps to check in your product to get repair service under our 2 year guarantee(1 year for Epilators/IPLs).
  
  Prior to Check-In What you will need:
  
  The 4-digit type number for your product. If you are unsure where to find the 4-digit type number, please visit: ****************.
  A digital copy of your receipt that shows proof of purchase within 2 years (1 year for Epilators/IPLs). This is a requirement to participate in the warranty process.
  Ability to print your package label or save to PDF for printing later.  
   
  
  Electronic Check in Process:
  
  Go to: ****************
  Select the category for your product.
  Enter the 4-digit Type number of your product and click “Search”
  Select the product and model number that best represents your product 
  Click "Next".  
  On the "First aid and error analysis" page, you'll find a list of troubleshooting options. In order to proceed, you must click on one of those options and tick "No" next to “Did the solution fix the problem with the device?”
  There will be a pop-up stating "We are sorry that we could not help you yet. Which is your next step?" Click "Send in the product."
  Complete the fields on the "Detailed error description" page and click "Next".
  Click "Please click here to upload documents" and add your receipt. 
  Note only jpg, tif, gif, pdf and png files are allowed
  Click Next
  Complete the "Contact details" page and click "Next". 
  Sending the package:
  
  Any warranty service request must be accompanied by a copy of the original sales receipt. Be sure to keep a copy for your records as well.
  All products sent in must be well packaged and shipped in a box suitable to withstand normal freight handling.
  Please include the shaver and all system components (e.g., charging stand, cleaning center cord, charging ring, cleaning center, etc.) that came with the unit at the time of purchase. Please remove the cleaning center cartridge prior to shipping. 
  It’s very important to include a note with your product including your full name, complete mailing address, phone number, email address and a brief explanation of the problem you’re having with the product.
  It’s very important to include a note with your product including your full name, complete mailing address, phone number, email address and a brief explanation of the problem you’re having with the product.
  
  What you can expect:
  
  Once your product is received, it usually takes only 1-3 days for the repair to be completed. In rare cases a repair may take up to 15 days due to out of stock component.  
  The Service Center will email you with updates once your product is received and when it's ready to be returned with tracking information.
  If the product is determined to be out of the warranty period or the warranty has been voided, a quote for the repair will be sent to you for approval and payment prior to any service
  You can check your status of your repair by going to: ****************
  We are available Monday through Friday, from 8AM-5PM CST. You can call us at ###-###-####, or chat with us by visiting ****************
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **
  

• Initial Complaint

  Date:12/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was emailed stating i won a years worth of toilet paper , was told if I replied i would receive the reward. After I sent the email I received an email that said oops you aren't a winner but here is a 2 dollar coupon.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have added email attachments below, I would be surprised if I am the first complaint you receive! I entered a sweepstakes to win free Charmin toilet paper for an entire year with an ARV of $410. I filled out the form as directed To claim the prize and then three hours later, I receive the other attachment below stating they made a mistake. I believe they should Be responsible for Honoring the email that stated I had won.
  
  As I write this, I received another email offering two coupons (up to) $25 which I have attached, Which is better than an insulting two dollar coupon but still not fulfilling the original expectation. I am not even sure where you would get A pack of toilet paper for $25 outside of ***** **** or ****** type stores, and Warehouses like theirs do not accept coupons.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I want the original requested amount in the winning email - a pack a month for a year.

   

  
  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 01/13/2025

  Thank you again for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. Please contact us directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/14/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  This offer is no different than the last one I rejected. Please review file for previous rejection reason. 

  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  This is the third time I’m responding to the same offer. The First, second, and third offer are all the same and I am not accepting the offer of $50. P&G needs to be held responsible for recklessly sending out winning emails. Offering customers 10% of what they were told they were going to receive is not acceptable. Your first ridiculous offer on the “Oopsie Poopsie” email was an absolute insult and I’m sure you received outrage from that.  You should be held liable for your actions, and I certainly hope & assume actions were taken to ensure this doesn’t happen again. 

  
  
  Regards,
  
  
  
  ******* *******
  
  

  Customer Answer

  Date: 01/22/2025

  
  I rejected the offer three times and I’m now being told my case is closed. It appears from the form I was just emailing back-and-forth between the Company on behalf of BBB and the offer was the same all three times from them. Did anyone from BBB attempt to call and negotiate a better offer?  I actually used to work for the BBB a long time ago, and our general process was to contact the business over the phone and mediate. 
  
  Either way, if that is the case, I’d rather receive the $50 rather than nothing, I can no longer go on the site to accept since the case was closed. 
  
  Please advise
  

  
  

  

  Business Response

  Date: 01/22/2025

  We appreciate your
  patience, please contact us directly at Charmin at ###-###-#### or by
  email at Contact
  Us By Email at Charmin.com.

  
  We look forward to hearing from you.

  
  

  Customer Answer

  Date: 01/24/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  I had already contacted them via the website and via email several times before I went to you guys.
  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 01/24/2025

  We're sorry for any confusion. The two emails we have from you were on 12/16/24, after that, we sent an email with a link for consumer's who received the email, explaining the situation and offering a link for the $50 in coupons. The link did expire in early January, so to receive the coupons, you would need to reach out to us directly again.

  We appreciate your patience. 

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello.
  
  I entered a charmin bear contest on line. Yesterday, i was notified that i won free charmin mega rolls for a year. All i had to do was go on line and confirm by email address. I did that. Later, i was notified that it was a mistake. The mistake was the false email and false contest and false advertising on the the part of P&G. I am requesting they honor the prize that they said i had won. thank you

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.  The business created a contest. They notified me as a winner of the contest. A lousy coupon that probably won’t work, does not meet their legal requirements. They need to honor my email stating that I won the contest. Thank you.

  
  

  
  

  
  
  
  
  
  Regards,
  
  
  
  ******* *******
  
  

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  This is an unacceptable response. They need to honor their notification.
  
  
  Regards,
  
  
  
  ******* *******
  
  

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/16/2024 I received an email that I won the what year are you contest and asked me to fill out the paper with my address on it so I did then 8 hours later got another email that said oops we made a mistake. This is the second time this has happened to me with proctor and Gamble.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

• Initial Complaint

  Date:12/17/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12-16-2024 at about 7am PT, P&G emailed me that I had won a year’s worth of Charmin toilet paper, 18 roll mega pack, valued at $410. They directed me to click a link to proceed with claiming the prize. I did so and entered my personal information. About 8 hours later P&G emailed me that they made a mistake and I didn’t win, but that they would send me a $2 coupon. I submitted an online complaint to their company and asked for the original prize they said I won. I haven’t received any reply since.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  P&G offered me two coupons good for up to $25 each towards a single item each.  This is a a very paltry substitute for 12 packages of 18-roll Super Mega toilet paper.  The large rolls similar to the prize package cost much more than $25 at all the stores near me such as ******, *******, *******, **********, ****, **** * ****.  The prize they told me I had won is valued at $410, not up to $50.  I should receive something valued at $205 at least, half of the original prize.  
  
  
  
  
  Regards,
  
  
  
  ******* *****
  
  

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Two $25 coupons is a pittance compared to what was promised in the way of the year’s free TP. Mind you, each coupon is for up to $25 in a single transaction. So you cannot use it for multiple items. Also, they are not arriving for another two months. Who knows what prices will be like then with Traitor Trump manhandling the economy like he did with his ****s into E Jean Carrol? P&G has the Ohio AG in its pocket. It has the FTC in it its pocket. It has the BBB Ohio in its pocket. I demand $150 in coupons!!  
  
  
  
  
  Regards,
  
  
  
  ******* *****
  
  

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a email on dec 16th, 2024, saying I had won, "A Year's Worth of Charmin!
  
  1 FREE 18 pack of Charmin Super Mega for the next 12 Months! ", then later the same day I received a email saying that was not correct and the email was a error.
  
  This is not acceptable, telling someone they won a prize, and then saying they didnt later.
  
  THE ONLY SOLUTION I WILL ACCEPT, IS THE ORIGINAL PRIZE OF "1 free 18 pack of charmin super mega for the next 12 months". NO other response will be accepted. I expect you to ship the 12 18 packs as I was originally told I had one.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  that is not acceptable, you said that I would receive one thing, but now say I wont, I said in the complaint, that the free sharmin, was the ONLY response I would accept, furthermore, I received a email regarding the $50, clicked on the link, the web page did NOT work, and I never received the $50 that email said.

   

  seems like proctor and gamble loves to LIE to their loyal customers
  
  
  
  
  Regards,
  
  
  
  ****** ******
  
  

  

  Business Response

  Date: 01/10/2025

  
  Thank you for writing back to the BBB. We truly
  appreciate your patience and I’m sorry but the link for the coupons expired on
  1/3/25 but we’re happy to help. Please look for an email from our team directly
  to your email address, the email should arrive in the coming days.
  
  Kind regards. 

  Customer Answer

  Date: 01/10/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  they did NOT resolve the issue, the original complaint, is they said I would receive a monthly shipment for FREE, then they change their mind, and said they would not be doing that, and would send me a virtually worthless coupon, which I NEVER received.
  
  
  I simply want what I was promised originally, nothing more, but they refuse to do that.
  
  Regards,
  
  
  
  ****** ******
  
  

  

  Business Response

  Date: 01/14/2025

  Thank you again for reaching out regarding the
  Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
  received was sent to many people rather than a single winner. We apologize for
  this inconvenience and know that this is disappointing. We are providing
  everyone who received the email in error reimbursement of up to $50. Eligible
  consumers can expect these coupons to arrive within the next 6-8 weeks.
  
  Please know that we are putting measures in place to help prevent a similar
  situation from happening in the future. Again, we are sorry for your experience
  and appreciate the opportunity to address your concerns. Please contact us
  directly regarding the reimbursement mentioned above. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  the company refused to honor their original email for what they were sending me, they outright LIED to me regarding this, furthermore, they contacted me directly and NOT through the BBB, but did so from a "no reply" address, showing their lack of concern to address this. As stated before, the ONLY resolution I will accept, is them to honor their original email that I received from them, unfortunately a multi billion dollar company likes to LIE to their customers, and make empty promises.

   

  I guess it's time to cancel my subscription with them, since they refuse to uphold the email THEY SENT.
  
  
  
  
  Regards,
  
  
  
  ****** ******
  
  

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My girlfriend received an email today stating she won a sweepstakes for a free year supply of charmin toilet paper. She was so excited because she has never won a sweepstakes before. She followed the directions of the email and provided her home address to them. She was then emailed a few hours later with an email titled “Oopsie, we made a poopsie” and they told her that she hadn’t won. To me this seems like a scam to attain your personal information to sell to others and exploit for profit. She was told as a consolation apparently to check her email and be on the lookout for a $2 coupon. This is just another example of ridiculous and unscrupulous business practices in corporate America. The whole thing is just poopsie.

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered a sweepstakes survey that I completed with Charmin, a Procter and Gamble subsidiary company. The reward for a lottery drawing was "1 free 18-pack of Charmin Super Mega Toilet paper for the next 12 months." I received an email notice from Charmin informing me that I have won the sweepstake and I can claim the prize after (1) going on their website and (2) emailing the department that I have won the sweepstake. I completed the steps promptly, and they are documented. The email was an offer because it stated the unit quantity, was sent to my email, and had clear terms of acceptance. My performance was an acceptance because I completed the requirements as described. A valid contract was formed. Then, Charmin breached the contract by sending me an "oopsie, we made a poopsie" email. I am requesting performance: i.e., I want my toilet paper. In contrast to ******* ** *******, this is not mere puffery. This is ultra-strong, evidence-backed, and paper-proof.

  Customer Answer

  Date: 12/18/2024

  Thank you for your email. On 12/17/2024, I received an email from Charmin offering two $25 vouchers. Although I appreciate Charmin's effort to correct the mistake, I don't accept it. I have a strong claim against Procter and Gamble, and I'm surprised that the company cannot honor its end of the bargain. My first look into the company's trustworthiness started while watching Undercover Boss. The CEO cared about the employees and ensured quality satisfaction. I don't want to take this claim to court because I want to save us time. I am only willing to accept the agreement. Or a $360 gift card to use on their products. Thank you.
  
  ******* *****

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

• Initial Complaint

  Date:12/16/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Today, December 16th, 2024, Charmin sent me an email to tell me I won their Sweepstakes- where you win free toilet paper for a year. I called them today to ensure it wasn't a scam, and I waited on hold for an hour and 1 minute. The employee told me it wasn't a scam and to follow the prompts that were sent along with the email. Which I did after hanging up.
  
  This evening, I get an email that says "opposite we made a poopsies" they sent out email to people who didn't actually win.
  
  I sent the following email and expect to actually receive the reward and I am so embarrassed I even entered and told my friends and family I won.
  
  Subject: Extremely Disappointed Regarding Winner Announcement
  
  Dear Charmin Team,
  
  I am writing to express my frustration and disappointment regarding a recent incident where I was announced as a winner of Charmin for a Year Sweepstake, only to have that announcement recanted by email. I even called and waited on hold for 1 hour and 1 minute to ensure it wasn't a scam.
  
  This experience has been not only confusing but also deeply upsetting. Announcing someone as a winner, only to take it back, is unprofessional and unfair. I deserve a clear explanation of how this happened and what steps are being taken to address this mistake.
  
  I expect a prompt and transparent response regarding this matter.
  
  Sincerely,
  ****** *****
  ###-###-####

  

  Business Response

  Date: 12/21/2024

  Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. 

  Customer Answer

  Date: 12/21/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   
  As a customer who has contributed to Procter & Gamble’s massive revenue over the years, I am appalled by the blatant disregard shown during the recent sweepstakes scandal. Your handling of this issue is not only disappointing but also a slap in the face to loyal consumers who expect better from a multi-billion dollar company of your size and reputation.

  
  For a corporation that boasts billions in annual profits, it’s alarming to see such little accountability when customers feel cheated or misled. Are we to believe that your bottom line is worth more than the trust and respect of the people who sustain your business?
  
  If Procter & Gamble is serious about retaining its position as a leader in the consumer goods industry, it’s time to step up. They need to honor those who were sent the email and followed the steps to get their reward. 
  
  Failing to follow through with integrity and urgency will only alienate the very people who made your success possible. The choice is yours: take responsibility now or watch your reputation erode as customers seek alternatives that value honesty and fairness. 
  
  The ball is in your court. I suggest you handle it wisely.
  

  
  Regards,
  
  
  
  ****** *****
  
  

  

  Business Response

  Date: 01/13/2025

  Thank you again for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50. 
  
  Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns. Please contact us directly regarding the reimbursement mentioned above.