Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 389 total complaints in the last 3 years.
- 139 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:11/08/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
~The date of my transaction was 08/08/2022.
~This is regarding Oral B's Money Back Guarantee for Glide Dental Picks.
~I filed for the Money Back Guarantee that was listed on the back of package for Glide Dental Picks due to the fact that the floss breaks so easily. I believe that these picks were poorly designed and/or defective as it took me 3 picks to completely floss my teeth one time because they kept breaking. I have used competitor's picks without the breakage issue.
~I followed the instructions explicitly to file for the satisfaction money back guarantee but received a postcard denying my claim and indicating the following: "The UPC symbol or proof of purchase is not valid for this promotion."
~Both the original UPC (taken off of the package) and the original receipt from ******* were included.
~I also have a copy of the postmarked envelope which indicates that it was mailed within the 60 day time frame.
~Below please find copies of all of the documentation.
The extremely frustrating part is that despite trying multiple phone numbers, there is no way to reach a live person for your consumers to seek help with such an issue. I resorted to calling the dental provider line to see if they could help but was offered no assistance.
It's concerning that the company offers a money back guarantee on the back of their package, all instructions are followed and required documentation is submitted, but it can be denied without any recourse for the consumer.
Business Response
Date: 11/09/2022
Thank you for reaching out to the Better Business Bureau (BBB) and Oral-B.
We are sorry to hear that you did not receive your Money Back Guarantee. Although we do not handle the Money Back Guarantee directly, we did reach out to our promotions team. Please look for an email from Oral-B in your inbox. It will have details on how we are able to assist further.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 11/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
****** ********I have received message from several departments at Procter & Gamble....but no refund has been received to date. Please update. Thank you.
Business Response
Date: 11/29/2022
Thank you for contacting the Better Business Bureau (BBB) and Oral-B. We are very sorry to hear you had not received the card when you recently contacted the BBB. Although we do not issue these cards directly, we reached out to the financial institution that we work with. They let us know that, the debit card was used in full. So, we are happy that the card appears to have reached you in the meantime.
Again, we are very sorry this experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:11/07/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On November 2, 2020 I purchased an Oral B ****** * ******** Electric Toothbrush which has a 2 year warranty. I had problems with the battery and charging in general and sent it in to be repaired/replaced in September 2022. The toothbrush was returned to me without having the necessary repairs done, I was able to track the steps repair progress. It showed it was at the service center for exactly 12 minutes. It was incorrectly determined that no repair is needed, the repair report states "Tested through multiple cycles with the battery draining two percent each cycle, could not verify complaint. No fault found."
At home the battery drained 8% every cycle and it would often run out of battery even though the toothbrush is put on the charger when not in use, so it should be impossible for it to run out of battery ever.
As of today, November 7, and conveniently less than a week outside the warranty period the toothbrush stopped working all together even though it's fully charged.
I've been a oral b customer for over 20 years, my kids have electric oral B toothbrushes which were a fraction of the cost and are over 5 years old. This iO-9 toothbrush was the most expensive toothbrush I've ever purchased ($ 299) and the only one I ever had issues with within 2 years and then completely dying after 2 years and 5 days. I've never experienced anything like that with any of my previous oral b electric toothbrushes.
When I received the email survey about the repair I mentioned all these things but never heard anything back.
I should get my toothbrush replaced or repaired as I have sent it in within the 2 year warranty but my repair claim was clearly not handled correctly. Now a new claim has been denied because I'm out of warranty.Business Response
Date: 11/09/2022
Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
I wanted to say how sorry we were to hear of the issue you had with your brush and any confusion that the paperwork caused. We are happy to assist. Please look for an email from Oral-B with further details about how we can help.Customer Answer
Date: 11/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.While I did t receive an email I got a replacement toothbrush delivered. I appreciate it.
Regards,
******* *****
Initial Complaint
Date:11/03/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought venus razors and one of the blades fell of and sliced my leg. This is the 2nd time their blades have done this.Business Response
Date: 11/08/2022
Thank you for contacting the Better Business Bureau (BBB) and Gillette. We are very sorry to hear of the experience you had with your Venus razor. We want you to have nothing but the best shave when using Gillette so I appreciate your reaching out to let us know what happened. I'm also sharing the details you provided with both my Safety Team and the rest of my Gillette Team. Please look for an email in your inbox from Gillette with further details about how we can help. We appreciate the opportunity to address your concerns.Initial Complaint
Date:11/02/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Been purchasing Olay 2 years. Love it. I buy via ******** ******* and get points for the game
Friday the 28, Sat 29 and Sunday 30 purchased 67, 85 and 88. Did not receive credits
Co tacked game and they said contact Olay while they will send order. I could have gotten for free with the points i accumulated I asked to cancel. Olay won't cancel
***** ** ******** says Olay fault
I'm upset. Thinking of suing . Will send package back un openedBusiness Response
Date: 11/08/2022
Thanks for reaching out to the
Olay and the Better Business Bureau regarding your orders, we’re sorry to hear of
your frustration. We appreciate your
loyalty to Olay and were happy to have this researched. As you likely know, per the rules, orders via
games are not eligible for return. For
your report, we did reach out to the game platform, and while they had no
record of being contacted by you or receiving a ticket for missing game currency,
but they confirmed that game currency had now been awarded. For ******* and ******* the points were
awarded on 10/31/22 and for ******* they were awarded 11/4/22. We also confirmed
that all three orders have shipped and should arrive any day if they haven’t
already.
Again, thank you for making us aware and kind regards.Customer Answer
Date: 11/08/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******Initial Complaint
Date:10/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My husband bought the gillette fusion and all of them and the mach 3 and they really don't really shave on his face and it always cuts him when he uses them .
He paid $ 250.00 dollars for all the razors and i have the Gillette venus and all of them and mine really dont cut good they make me bleed on my legs and no no area . I paid $200.00 dollars for all of mine . We are recovering from covid and we are on oxygen. We are on social security disability. We want our money back. We were homeless for 24 days and lived in a motel room. We have a new place now.
Resolution, we want our money back. We want a refund check. Thank you.Business Response
Date: 10/28/2022
Thank you for reaching out to the Better
Business Bureau (BBB) regarding Gillette. In reviewing our records, we see a previous report to the BBB regarding
a variety of P&G products. Again, we’re
sorry to hear of the many issues you’ve had with P&G products. We also see
that we’ve had numerous other reports, on a variety of products, from your
previous residence that have far exceeded what we feel is reasonable, we’re
sorry but we cannot send additional compensation.Per the letters we have sent
previously, you would need to return all affected product for evaluation and
consideration of compensation. Other options are to buy the product at a
retailer that will allow you to return it if it does not meet your needs. We
understand that based on our criteria you may decide to no longer use our
products, we respect if that is your decision and wish you and your family the
best.
Kind regards.Initial Complaint
Date:10/14/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I returned an Oral B series * *** recharge electric tooth brush.
To Oral B Pulsar MBG Department ***** ** *** **** ******* ******* *****.
The company said it takes 8-9 weeks to refund onto visa cash card.
I returned the item July 5,2022 the company received the package and or return on July 12,2022.According to USPS tracking number # ************************-53.weight of package 1 lb 9.8 oz.I have called oral B by phone and Live chat with a Curtis many times checking the status of my refund.I was told they didn’t receive the package / return.I have the copy of the live chat inquiry from July 01,2022 with Curtis from oral B confirm the correct address above to return the item for the oral B pulsar MBG.I spoke with a Jason with Oral B he said he would get all this information to an supervisor.###-###-####.
There was another oral B team member that I spoke with Crystal and she said the ******* department didn’t receive a package.and there wasn’t anything she could do.I asked crystal for the ******* department where the item was shipped to phone number and she said she couldn’t give me the information. But that she was in in contact with the ******* ******* department by via email.
The company - Oral B Pulsar MBG has not given me a refund or my product back.Business Response
Date: 10/18/2022
Thank you for reaching out to the Better Business Bureau (BBB) and Oral-B.
We are sorry to hear that you did not receive your Money Back Guarantee. Although we do not handle the Money Back Guarantee directly, we did reach out to our promotions team. Please look for an email from Oral-B in your inbox. It will have details on how we are able to assist further.
We appreciate the opportunity to address your concerns.Initial Complaint
Date:10/11/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I’ve used Bounty paper towels for years with no problems. Last week I purchased a 6=15 pack for 15.99 at ******* in ******* ****. They smells so strongly of chemicals upon opening the package that I tried airing them out in the sun for an hour with no improvement so I had to get rid of them.
Thinking maybe it was an issue with a particular store, I purchased today a2=5 pack at ******* in ****** *or 5 .49. Same chemical smell propel as before.
I contacted Proctor andGamble today and they declined a refund offering a coupon instead. I don’t need more paper towels that smell like chemicals that I have to throw away.
Please provide a refund for the 15.99 and 5.49.
Thank youBusiness Response
Date: 10/17/2022
Thank you for taking the time to reach us via the Better Business Bureau (BBB). I'm very sorry you were disappointed with your recent experience involving Bounty, and I'm glad you let us know this happened. Please know that I've shared your report appropriately within our company.
Please keep an eye out for an email from us directly regarding the Bounty paper towels you purchased.
Again, we are very sorry to hear about your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 10/17/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me.
Regards,
***** ******Customer Answer
Date: 11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ******Customer called BBB 11/6/22 and stated she has not received the promised refund.
Business Response
Date: 11/08/2022
Thank you for reaching out to the Better Business Bureau (BBB) and Bounty. We are very sorry to hear you did not receive your prepaid debit card. Although we do not process the cards directly, we were able to reach out to the financial institution that we work with. They let us know that the card shipped on October 28, 2022. We expect you to receive it by November 18, 2022. If you do not receive it by then, please do not hesitate to reach out to us here at Bounty and we'll have the card reissued. We appreciate the opportunity to address your concerns.Customer Answer
Date: 11/21/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ******This matter was resolved to my satisfaction.
Thank you
Initial Complaint
Date:10/07/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/30/2022 I purchased over $50.00 worth of eligible P & G products which as advertised in the ad paper as well as at the site of the product offered a $15 rebate. I’ve tried entering the info on the provided website three times, spoken to the rebate hotline technicians twice and tried sending an email to P & G’s overall customer service but I’m still unable to collect my rebate. Please help me in resolving this issue. Thank you very much.Business Response
Date: 10/12/2022
Thank you for contacting the Better Business Bureau (BBB) and Tide.
We are very sorry to hear you did not receive your rebate and would be more than happy to assist. We did review our records and have not had a recent rebate offer for purchasing Tide but so that we can better assist you, please provide the name of the promotion and where you saw it advertised, this will give us a better idea of how we can assist. If you have a photo you can provide of the offer, that would be most helpful.
We look forward to hearing from you, and appreciate the opportunity to address your concerns.Customer Answer
Date: 10/12/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ******The question was why I didn’t accept the resolution PP&G offered but they didn’t offer a resolution, they said there was no rebate on Tide, which isn’t the case because they have ads in print as well as at the point of purchase, they have an actual hotline set up for this rebate, and I’ve spoken to representatives that have verified that the rebate exists. I’m not sure why they make this offer then make it so difficult to collect, I have my receipt if you need to see that as well.
Business Response
Date: 10/18/2022
Thank you for reaching back out to the Better Business Bureau (BBB) and Tide.
We're sorry for any confusion. As background, we offer various rebates at all times, which is why we've asked for the name of the offer and requirements. As always, it is important to read the terms of any rebate as they all have different requirements and may have different participating brands.
Please also respond with a full picture of your receipt, showing the date of purchase. Once we hear back from you with this information, we can assist you further.
We look forward to hearing from you, and appreciate the opportunity to address your concerns.Customer Answer
Date: 10/19/2022
Requested receipts attached.Initial Complaint
Date:10/05/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Requested $10 REFUND CHECK from Olay before coupon expiration date per retailer instructions. Declined another coupon from Olay because I had already spent $81.23 and could get another coupon anytime from the paper. Needed the $10 check. Went back and forth with Olay for a month. One day they kept me on hold for 1 hour & 26 minutes until I had to hang up! They refused to give info for Proctor & Gamble corporate office. Thereafter contacted Consumer Protection Council. Lady was getting contact date with Olay mixed up with their Complaint date so asked for a referral from them which was to BBB. Received documents back in the mail on 10/3 from Consumer Assistance Council. On the previous refund, Olay sent my personal info to ******* Bank who opened up a ** Debit Card for my refund. It is embossed with the 16 digits, expiration date and my name together with the Master card logo!!!!! Should they have done that, and is that legal? I had to call the bank to close that account after I used the refund as I was concerned credit reporting agencies would consider that debit card an open and then closed account on my record. Olay cannot explain to me why they would issue a $10 refund plus handing to the retailer, but not to me after putting me thru all of this. How do I reach the Proctor & Gamble Corporate Office directly (not customer service)? Current Olay case # is ********. Previous Olay case # was 17307610 which shows my refund. It only took about 5 minutes on the phone to give the coupon sku # and my information. I still have that debit card in my possession for your review, if needed. In addition, I have original coupon, if needed. Depending on who answers the phone, depends on the result! I am really concerned as to why they sent all my personal information to ******* Bank instead of keeping the information within the company and issuing my refund check. Should I contact the Division of Banking about their practice?Business Response
Date: 10/05/2022
Thanks for contacting
the Better Business Bureau regarding Olay and we’re sorry for your
disappointment. In reviewing our records,
we see where you contacted us in November of 2021 advising you were supposed to
receive a coupon but didn’t. Although we
didn’t have a previous contact, as a gesture of goodwill we issued a $5 debit
card to use towards a purchase instead of a coupon. Although we generally do not send coupons or
debit cards upon request, as a gesture of goodwill, we did do this. Those cards are issued by the bank we use. Your
most you advised that you purchased product from a retailer, and they told you
to contact us for a coupon. That you had a coupon that expired the next day and
we advised that had to be used at the retailer at the point of purchase, that
we didn’t reimburse consumers for coupons.
Please know, we cannot
force retailers to accept coupons, it is at their discretion and therefore,
consumers must decide if they want to buy from a retailer that refused to take
the coupon. Our process is not to
reimburse consumers for coupons they had hoped to use which appears to be the situation
here. We did as onetime goodwill gesture
send the $5 prepaid debit card as mentioned but that was an exception. We’re happy to send you a coupon to use on a
future purchase at a retailer that accepts coupons but we do not have an offer
currently where we reimburse you for part of your purchase.
We hope you understand our
polices and again, would be happy to send an actual coupon for a future
purchase.
Kind regards.Customer Answer
Date: 10/10/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ********The response from the person thinks I am looking for a coupon! I have the ORIGINAL coupon, made the REQUIRED purchase and requested the $10 REFUND within the promotional window. I need to contact Procter & Gamble, not Olay. I need to speak with P&G to find out why there would be no problem refunding a retailer $10 plus handling but not a consumer. It is a P&G coupon that is offering the refund. Olay is only a division of the company. P&G needs to know that Olay kept me on hold for 1 hour and 26 Minutes one day while waiting to resolve this issue. I finally had to hang up. That is a LONG HOLD TIME and they knew that eventually I would hang up. Who at P&G can I speak to regarding my "EARNED" refund? I need to know who is responsible at P&G for fulfilling an advertised offer. Again, I have never requested a coupon, only my entitled $10 refund.
BBB: If necessary, I can probably obtain the Agent for Service information thru the State Corporation Division if you need the Agent name, address and phone #, etc. Please advise.
Again, I request this issue be addressed thru the corporate office at P$G, NOT Olay. Thank you for your assistance in this matter!
***** ********
Business Response
Date: 10/12/2022
We’re sorry for your continued disappointment and for the hold
time you reported. We want to assure you that your Better Business Bureau report
was sent to P&G and is being handled by an employee based at our Global
Headquarters in Cincinnati Ohio.As background, coupons are meant to be used at the point of
purchase, so at the retailer when buying the product, this is typical usage for
most coupons issued by manufacturers. There
are a variety of reason we generally do not refund consumers for coupons, which
include but are not limited to cost and the general function of how coupons
work. You see, there is a cost to issue debit cards, there is postage to send
the cards, and the general costs of handling request from what could be
hundreds of thousands of consumers submitting millions of coupons across our
many brands. These increased costs have
the potential to increase the price of our products which would defeat the
purchase of coupon savings. The
submission process by retailers works uniquely and avoids many of these
additional costs.Again, we were happy to make a onetime goodwill exception for you
in the past but to be consistent with our policies and fair to all consumers,
we cannot make another exception. Please
know, it is important to use coupons as they are intended which for our
coupons, is at the time and place of purchase.
We respect that you may not agree with our coupon policies, decision,
and understand if you would like to return the items with the receipt for the
purchase of $81.23 that was reported. Once received we would consider a refund for the purchase based on the
amount of product left in the containers from the $81.23 purchase. If you elect
to return the purchase to us, please use the following directive and
address. Please know we will not
consider other purchases and again would base the refund based on the amount of
Olay product in the containers.
Carefully package and mail the product to us via a traceable method with a tracking number. We recommend you purchase insurance for the package in the event it's not received or what was shipped is different than what we receive.Include a copy of the purchase receipt, and on your packing slip include your case number provide case number written on it. Be sure your name and mailing address are present on the slip.
Include a copy of the postage receipt or make sure postage costs are clearly marked on the package. We will reimburse you for the postage.
Mail to:
Alta P&G Team
ATTN **** *- 2nd Floor
120 N Commercial St
Neenah, WI 54956
Once we received the package, we will be in contact with you if there are any issues.
Please know, it can take 2-4 weeks from the time received to process the return.
Kind RegardsCustomer Answer
Date: 10/16/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
Regards,
***** ********Customer Answer
Date: 10/19/2022
Someone sent Complaint to Proctor & Gamble Corporate Office as I requested for review. Waiting for reply. Still need someone to explain to me why $10 reimbursement plus handling would be sent to a retailer to cover Proctor and Gamble coupon but won't refund me my "earned" $10 refund check. It is my understanding that as of 10/14/22 the Proctor & Gamble net worth is $296,83B but they can put all this time and effort into NOT honoring their own coupon!Business Response
Date: 10/27/2022
Again, we're very sorry you are disappointed in our P&G processes and policies for coupons. As explained previously, coupons are expected to be redeemed at the place of purchase and not through the manufacturer. As a onetime gesture of goodwill, we assisted previously but we will not make the exception again since we cannot do this for all consumers. It is important when using coupons offered by any manufacturer to use them as intended, if you do not agree with the terms of use, we understand if you would not want to purchase our products.
We'd also like to address your concern on the debit card that was issued previously as a gesture of goodwill when the coupon was not used correctly. P&G uses various external partners who are well vetted and trusted to assist us with parts of our business. Any monetary compensation issued by our team, is done via prepaid debit card using a trusted bank; we cannot issue monetary compensate directly to consumers or in another way. Please know the information is not used for any other purposes.
Finally, although we will not issue a debit card per our coupon policies, as a gesture of goodwill, we are sending you a $20 off coupon to be used at the time of purchase at a local retailer near you, the coupon cannot be used online. We hope you'll use this coupon at your favorite retailer prior to expiration to save on a future purchase of Olay. Look for that to arrive in the next 14 business days.
Kind regards.
Customer Answer
Date: 10/31/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** ********Initial Complaint
Date:09/27/2022
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is related to P&G Secret Aerosol Spray recall issue. Below is the link of mentioned recalled product
https:*********************************
I purchased their products and contacted P&G earlier this year, so in exchange they sent me "three" secret coupons each valued at $7.00 and coupons were valid till Sep 30 2022. But when I tried to use those coupons on CVS & Target they just "beep" and didn't apply to the product mentioned on the coupon.
So on Sep 2, 2022 I reached out to their consumer support (Contact no. ###-###-####) and they asked me to "write VOID across the coupon, tear it in half and send the picture" through email. P&G Consumer reference number ******** and I was promised $21 physical gift card.
I sent the picture as per their request and reached out again on Sep 9 2022 to get the status. I was told that a $21 physical gift card would be sent within 7-10 business days.
I waited until Sep 26 2022 but haven't received anything in the mail, so again reached out to Consumer support and this time I was told a different story. I was told the coupon limit had exceeded and the gift card which was supposed to be sent is not approved.
This is just an act of fooling customers as you can see because the first company sends coupons as replacement and those coupons don't work, so they ask to tear them off and send the screenshot and later just scam the customer.
I wasted hours in the retail store to use coupons sent by P&G and even talking to their customer support and explaining the issue. I want equal compensation for the time wasted by P& consumer support team by providing wrong information to consumers.
I have attached email communication from P&G and also the picture which they asked to tear the coupons.Business Response
Date: 10/10/2022
Thanks for reaching out to the Better Business Bureau and we’re
sorry for your disappointment on our decision. As background, during the recall
you requested more than 30 coupons, which exceeds what we feel is
reasonable. Some of these coupons were
blocked from being mailed. Also, as a gesture of goodwill, we did already make
an exception and replaced three Old Spice recall coupons with a prepaid debit
card. We’re sorry, but with the number
of reports received, we would not be able to make a second exception. If you have the proof of purchase for the all
the products your household registered for with the recall, we would be happy
to review and reconsider if anything additional can be sent.
Kind regards.Business Response
Date: 10/12/2022
Thank you again for sharing your concerns. As shared previously, based on the information provided, we are not able to assist as requested.
We wish you the best.
Customer Answer
Date: 10/13/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********* and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.What a pathetic response, why did you even asked me to tear the coupons when you just want to apologize.
Regards,
***** *****
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