Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted P&G earlier today regarding an issue with Tide Pods, 57 count, which stained one of my bath towels. I washed the towel a second time on hot and a little more if the color came out, but not all and it appears permanently stained. The more I got to thinking about it, the more I think it’s only fair that Tide replaces my towel set, or offers $25 for this issue since it ruined my towel. I have even attached a picture (and the best life that I could) showing the stain.

  

  Business Response

  Date: 09/12/2025

  Thank you for contacting the Better Business Bureau (BBB) and Tide.
  
  
  We are very sorry to hear about the experience you had with your Tide PODS. We appreciate you reaching out to us previously to let us know. Please look for an email from our Tide team with further details about how we can assist with the towel.
  
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.
  
  

  Customer Answer

  Date: 09/12/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ******
  

• Initial Complaint

  Date:09/09/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Didn’t receive the product

  

  Business Response

  Date: 09/15/2025

  Thank you for bringing your
  experience to the attention of the Better Business Bureau and Oral B regarding your two
  recent Oral B orders.
  
  We
  see you have also contacted us directly regarding two recent Oral B refill
  orders #******* and #*******. Where although
  you didn’t have a product complaint were granted an
  MBG exception, as you requested. We’ve mailed out a postage paid label
  for you to complete the MBG process, if that hasn’t arrived yet you should
  receive it soon. Additionally, you were given a $5 refund for the discount
  price of the order you wanted to return due to the price difference.
  
  We
  hope to receive your MBG submission soon. 

  Customer Answer

  Date: 09/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  they told me they were saying envelope they never did. There was two orders. I don’t receive one of them.
  

  
  
  
  Regards,
  
  
  
  **** *******
  
  

  

  Business Response

  Date: 09/17/2025

  Thank you for reaching out
  to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this
  experience.
  
  Initially, we refunded $5,
  changing the total of the order to $43. When you disputed the charge with your
  bank, and they refunded a total of $49, and not $43, so you've been refunded
  more than what you were charged. 
  
  Based on the tracking
  information, your orders arrived on Tuesday, August 26 at 6:09 P.M and
  Thursday, August 28 at 6:35 P.M. Orders ******* and *******, the ones that
  showed as delivered, have been disputed, while order ******* was canceled. We
  do not charge for orders until they ship, so since order ******* was canceled,
  you were not charged. You may have seen a pending charge; however, this falls
  off within a few business days. According to ******, it can take up to 21 days
  for them to process the pending charge back to your original form of
  payment. 

  While we did send out MBG mailing material, that can take up to 3 weeks to arrive, it is no longer necessary to receive the items back. As stated above your bank has reversed the charges per your request, which has resulted in you being refunded more than you were ever charged. 
  
  Again, we are sorry for
  your experience and appreciate the opportunity to address your concerns.
  

  
  

  Customer Answer

  Date: 09/17/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Received your labels or your packages and you need just email me a label you’re saying ****** credit instantly so that’s another line
  
  
  Regards,
  
  
  
  **** *******
  
  

  

  Business Response

  Date: 09/18/2025

  Thank
  you for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re
  sorry to hear about this experience.
  
  As
  mentioned, we initially refunded $5, changing the total of the order to $43.
  When you disputed the charge with your bank, they refunded a total of $49, and
  not $43, so you've been refunded more than what you were charged. 
  
  Regarding
  the mailing material we promised to send for the MBG process, that was
  requested on August 27. As we’ve communicated, it can take 3 weeks to arrive.
  However, that request was prior to your bank reversing the charge
  for $49, mentioned previously. The MBG process is no longer valid for this case
  as there will be no additional refunds or billing adjustments.
  
  Again,
  we are sorry for your experience and appreciate the opportunity to address your
  concerns.

  Customer Answer

  Date: 09/18/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Attached  picture of the charge, put me through so much Back-and-forth it’s not worth it but you’re have a terrible business practice. There’s hundreds of complaints against you and I see why it’s not all the customers fault. You’re just too big Company to know what your left hand is doing the same time as your right hand.

   

  
  
  Regards,
  
  
  
  **** *******
  
  

  

  Business Response

  Date: 09/18/2025

  Thank you for
  reaching back out to the Better Business Bureau (BBB) and Oral-B.
  
  While we appreciate you providing an image of a charge to
  your account, we were also notified of a reversal that followed. According to
  ******, it can take up to 21 days for them to process the pending charge back
  to your original form of payment. 
  
  As mentioned, we
  initially refunded $5, changing the total of the order to $43. When you
  disputed the charge with your bank, they refunded a total of $49, and not $43,
  so you've been refunded more than you were charged and there will be no
  additional refunds or billing adjustments for this report.
  
  Again, we are
  sorry for your experience and appreciate the opportunity to address your
  concerns.

  Customer Answer

  Date: 09/18/2025

  Better Business Bureau:
  
  
  have lied to me

   

  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  Regards,
  
  
  
  **** *******
  
  

• Initial Complaint

  Date:08/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I USED TO use tide but lately it’s staining my clothes. O had bought a pair of ******** ****** sweat pants and a sweat shirt, washed them ask tag said. ******** **** is not cheap. I paid almost $89 for them both just to have your detergent stain my clothing. I’m very disappointed because I have never had issues with tide before. Please look at pants and shirt. They are not even wearable. $80 is a lot of money to just throw away. I have more photos if need be. They never even asked my address

  

  Business Response

  Date: 09/04/2025

  Thank you for contacting the Better Business
  Bureau (BBB) and Tide.
  
  We are very sorry to hear about your experience.
  After looking into this further, it appears that our Damage Claim Team is in
  the process of working with you via email.
  
  Again, were very sorry for your experience and
  appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  They sent me a $11 gift card which is an insult when I spent $89 for the outfit. Therefore, I will need to continue with the complaint 
  

  
  

  
  
  
  Regards,
  
  
  
  **** *******
  
  

  

  Business Response

  Date: 09/10/2025

  Thank you for contacting the Better Business Bureau (BBB) and Tide.
  
  We are very sorry to hear about your recent experience. After looking into this further, it appears that our Damage Claim Team is in the process of working with you via email as you requested that versus a digital return. The Pre Paid Card for $11 was sent, as promised to cover the cost of the product not for the Damage Claim we haven't received back yet. 
  
  Again, were very sorry for your experience and appreciate the opportunity to address your concerns once we receive the items requested for the Damage Claim. 

• Initial Complaint

  Date:08/27/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Procter & Gamble at local store. there was $15 rebate for purchasing $50 of products as shown in attached Picture. I purchased $50 of gillette products. I meet all requirements. I filled out form and send my receipt for rebate. after three weeks , I got only $5 rebate not $15 as advertised .
  I called rebate center they told me it was insufficient submission. Could not explain any more detail so I could P & G. HD in Cincinnati but no answer.

  

  Business Response

  Date: 08/29/2025

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear about the difficulty you've had with your rebate. Although we do not have access to records for our Promotions Team, we would be happy to assist.
  
  We appreciate you taking the time to share receipts with us. We ask that you please reply to the Better Business Bureau with photos of the price of each item, so we can look into this further. Please know that, $50 has to be spent after any discounts or coupons have been applied. Once we receive this information, we would be happy to issue a $10 prepaid card for the rest of the rebate.
  
  Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 09/02/2025

  I got reply from Business and they ask me to provide copy of my receipt.
   I am attaching copy of my receipt , showing purchase was more then $50.

  

  Business Response

  Date: 09/04/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and P&G.
  
  We appreciate you following up with additional details. Please know that, when applying for any of our rebates it is important that the receipts show the full price along with any discounts and the total paid. If these details are not submitted, the rebate will likely be denied by our Rebate Team.
  
  To that end, please keep an eye out for an email from us directly regarding your rebate. 
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns

• Initial Complaint

  Date:08/21/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  August 7th 2025
  
  P&G company is mailing me advertisements with my address and the label "Current Resident" as the recipient. When calling the company to remove myself from their mailing list, P&G suggested that I cannot be removed because it was being mailed under not my name but current resident. They tried to claim that they are not mailing it out. I have been on the national "do not mail" list for years. What I want is for this company to remove my address from this list and fix the policy about the names on the mailings.

  

  Business Response

  Date: 08/22/2025

  Thank you for reaching out to the Better Business Bureau and our team. Please know, we're sorry for your disappointment, at times we do buy mailing list from companies, since the mailing stated current resident and not a specific name, it was likely a general mailer sent to a larger number of homes in a specific area/city. If you would like to reply with a photo of the mailing, we'll be happy to research further.

  Kind regards.

  Customer Answer

  Date: 09/04/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  No, this response has not been resolved, and I want my address taken off their mailing list. Their response is hogwash and not productive. 
  Please help further,
  
  
  Regards,
  
  
  
  ***** ****
  
  

  

  Business Response

  Date: 09/04/2025

  We're sorry that you're disappointed with our response. Please reply with a photo of the mailing that you received from P&G as we would like to thoroughly investigate it. In the meantime, as requested in August, we have opted you out of marketing materials from our company. Please be aware this can take 4-6 weeks from the date of your request. 

  Kind Regards.

• Initial Complaint

  Date:08/19/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I used Tide Power Pods using cold water. Apparently, the pod did NOT dissolve completely. After drying the clothing, we discovered Melted plastic pods on our clothing. Had to throw away 3 shirts. Impossible to find a customer support phone number to contact.

  

  Business Response

  Date: 08/28/2025

  Thank you for contacting the Better Business
  Bureau (BBB) and Tide.
  
  We are very sorry to hear about your experience.
  It looks like our Tide Team reached out to you previously to request the UPC
  code from the package along with the production code. The email also contains
  further information about how we can help.
  
  Again, were very sorry for your experience. We
  look forward to hearing from you and appreciate the opportunity to address your
  concerns.

• Initial Complaint

  Date:08/13/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using Old Spice roll-on deodorant for several years without issue. However, after using the “Captain” scent recently, I developed severe chemical burns on my underarms, to the point where I was unable to lift my arms for several days. Believing it may have been an isolated incident, I switched brands for about a week before trying a different scent from the Old Spice line.
  
  Unfortunately, the same reaction occurred, again resulting in burns on both underarms.
  
  I contacted Procter & Gamble to report the matter, but their response stated that their product does not typically cause burns when used correctly. I am unsure how one could use a roll-on deodorant “incorrectly,” but I later discovered that not only have there been hundreds of similar reports in recent years, P&G was also sued in 2024 for this exact issue, an issue they suggested was uncommon.
  
  The best part? To rectify this situation, they sent me a coupon— for a free roll-on deodorant. Given the injuries I sustained, I had no intention of using their product again. The kicker? I gave it to a friend and no place would accept it.

  

  Business Response

  Date: 08/21/2025

  Thank you for contacting the Better Business Bureau regarding your experience with Old Spice. We appreciate you sharing it with us earlier this year and again, we're very sorry this happened. Be assured, we reported this with both our Health & Safety Team and the rest of our Old Spice Team.
  
  As with all our product, we rigorously test our products for safety, however, we know that some people may have individual sensitivities to a particular ingredient or formulation, regardless of the brand. We make many versions of Old Spice, including various scent, our intention with sending a coupon was to try one different than the one used previously. I am sending debit card for $20 help offset the cost of two units in the event that you're no longer able to use any of the products offered. Please look for it to arrive in about three weeks.
  Please know, many thousands of consumers use the products daily without issue, but again, we respect not every consumer can use every product. If you had an issue with a deodorant only product, we would recommend trying one that is an antiperspirant and deodorant, to see if that works for you.

  
  We appreciate you reaching out and hope this finds you doing well. 
  

  Customer Answer

  Date: 08/21/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I understand that some individuals may have sensitivities, however, I find it concerning that I developed a severe reaction to the same scent I had been using for years. When I initially reached out, my concern was dismissed, and I was provided only with a faulty coupon. The reaction required medical attention, and I was informed it was a chemical burn rather than an allergic response.
  
  
  I apologize for following up again, as I previously submitted a complaint earlier this year but did not receive a formal response besides the coupon that suggested I was “using the deodorant incorrectly”. I wanted to ensure that this matter is taken seriously and properly addressed.

• Initial Complaint

  Date:08/10/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G had an offer of receiving a $25 ****** Shop Card if we bought $100 or more of their products at ****** from 8/26/2024 to 9/22/2024. We shopped on 9/17/2024 and spent $101.34 on qualifying products. The deadline for submission was 10/31/2024 and I submitted on 9/29/2024, and received an e-mail acknowledgment of registering and submission. On 11/23/2024 I logged in to their website to see the status, but it stated we had a total of $91.35. Upon reviewing the receipt and figuring out the amount, they left off $9.99 for a ******* shampoo or conditioner. We bought one of each and it's clearly marked but I believe one was left off in their calculation. I submitted an inquiry and received an e-mail acknowledgement that they would review and reply shortly, but I never received the Shop Card as promised or a reply.

  

  Business Response

  Date: 08/22/2025

  Thank you for reaching out to the Better Business Bureau and for your loyalty. While we do not have access to the Promotion Team records, we do agree that it appears one of the ******* products was overlooked. We're very sorry for this and appreciate you including the receipt so we can take care of it right away. Please look for a debit card from our team in the amount of $25 to reach you in about three weeks.

  
  Kind regards. 

  Customer Answer

  Date: 08/25/2025

  Better Business Bureau:
  
  
  Thank you **** for helping to resolve this matter, small amount but a promotion like this is time consuming since the rebate is a manual process.  I feel P&G should have not just fulfilled its promise, but offered compensation as well for all these extra inconveniences to honor the promotion.  But with that said- I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  Many thanks again,
  
  
  
  **** *********
  

• Initial Complaint

  Date:08/06/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After reporting a defect with the rolls of Charmin toilet paper rolls I had purchased, I received this response:
  Thank you for your prompt reply with helpful additional info.
  
  As promised, I am sending 2 $15 each Bounty (ANY) coupons. Look for them in your postal mail within 3 weeks.
  
  Please let us know if we can further assist.
  
  Best,
  L***
  Charmin Team
  I am not sure if these coupons would have worked for Charmin but I would also like to confirm this is the case. Instead of receiving the promised coupons, I received a letter stating that I need to send back the rolls at my expense and seek to be reimbursed. I did not agree to this and was initially promised something different by your customer care team. I would like to receive the coupons I was promised as I provided an image of the defect and that should be sufficient for operations executives.

  

  Business Response

  Date: 08/07/2025

  Thank you for much for reaching out to both the Better Business Bureau and our Charmin Team, we’re so sorry to hear about your experience with the product and our coupons. Please know, we have requested the two Charmin coupons be issued, you can expect them in about three weeks.
  
  As background, we do have processes in place to protect our company from excessive, false, duplicate, or unusual reports. Unfortunately, the system notated this report incorrectly, we were glad to see it didn’t impact your reports earlier this year on Puffs and our Oral-B floss. Again, we’re glad you let us know and are happy to send the coupons. Also, it is a good idea to retain the product until compensation is received, in the event it is needed.
  
  We wish you the best and again, please look for those in about three weeks.
  

• Initial Complaint

  Date:08/02/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased your Brain IPL device from ****** on January 18, 2025 (Order #*******************; “Braun Smart IPL, Silk·Expert Pro 5: at Home Laser Hair Removal for Women and Men, Permanent Visible Hair Reduction in Hair Regrowth for Body & Face, with Venus Swirl Razor, Corded, IPL5137”) and have used it exactly as instructed—three times per week, without exception, since the day it arrived. I have fair skin and dark hair, which your product materials clearly identify as the optimal profile for this device. Despite perfect usage over an extended period, the device has had essentially no effect. Given the high price and the time commitment involved, this is extremely disappointing. It’s clear that I upheld my end of the purchase; the product did not uphold yours. I’m aware that this may fall outside the standard return or guarantee window, but given the circumstances—and the fact that the product failure was only apparent after long-term use as directed—I am asking Braun to approve an extension of the return period and allow me to return the device for a full refund.

  

  Business Response

  Date: 08/07/2025

  Thank you for much for reaching out to both the Better
  Business Bureau and our Braun Money Back Guarantee (MBG) Team. We’re sorry to
  hear you were disappointed with the IPL product and glad you let us know and would
  like to provide some information. Please look for an email sent to you on
  8/7/25 for more information.
  
  Kind regards.