Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 387 total complaints in the last 3 years.
- 138 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in regards to my rebate submission for the period of 3/30/25 to 6/15/25. I never received my $15 prepaid **** in the mail so I called to follow up. I was told that it was not processed because it was flagged as a duplicate. The first submission was erroneously sent with only 1 of the 2 receipts because the online application was not user friendly. I resubmitted it right after with all the required and correct information. The representative looked up my submission and confirmed that it was all correct but said there was nothing she could do about it because I was calling in July. She said that it was my responsibility to follow up during the promotion period. She said I should’ve received an email but I never received any correspondence letting me know that there was any issue whatsoever. I took the time to submit the form and proof of purchase and met all the requirements which P&G erroneously flagged as a duplicate and they failed to process my submission and they failed to deliver the prepaid visa.
I asked to speak to a supervisor and she said she was both the representative and the supervisor and offered no resolution.
I called back a few days later and asked for an email address for customer complaints and was given
****************************
I emailed them on 7/16 and have yet to receive any reply. I have purchased P&G products for well over 40+ years and I hope they do what is right to keep loyal customers. The bottom line is I submitted what was required of me and they failed to correctly process it and refuse to deliver what was promised.
Business Response
Date: 07/30/2025
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We are very sorry to hear about this experience. Although we do not handle the rebates here at consumer relations, we'd still like to help. Please look for an email with further details about how we can assist.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 08/11/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** **********The company said they would send me a gift card. I was waiting for it before I replied. Is there a way to still respond to the complaint as “satisfied with outcome?
Initial Complaint
Date:07/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am trying to get compensation for damages from a faulty Febreze plug in. It was purchased a couple weeks ago and the proper matching plug in scent was used. The device dripped out the bottom onto my floor putting a hole straight through it directly underneath the device.Business Response
Date: 07/28/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Febreze. We’re sorry to hear about this experience.
Please keep an eye out for an email from us directly regarding this experience.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:07/17/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Their 3d white strips did absolutely nothing to whiten my teeth. I followed all instructions, time constraints, etc. and there is no difference in the color of my teeth.Business Response
Date: 07/24/2025
Thanks for reaching out and we're sorry you didn't get the whitening expected. Consumer testing and clinical studies have shown that our Crest Whitestrips are effective however, we know if you have stubborn stains you may need to use a second box of Whitestrips to achieve the results you want. We do have a robust Money Back Guarantee program, we would be happy to provide the details for. However, as a onetime gesture of goodwill, we can speed up the process if you would please reply to the BBB with a copy/photo of the purchase receipt and if you hand write the Complaint ID number ******** on the box and send the photo.
We look forward to receiving your documentation.
Customer Answer
Date: 07/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********:See the attachments for the receipt.
Noting that I did use two boxes of crest whitening strips and the whitening process did nothing to brighten my teeth.
I had a simple desire to brighten to brighten my teeth and these products failed.Two boxes of crest whitestrips were purchased as the receipt shows. I’m requesting a refund for both.
Regards,
******* ******Initial Complaint
Date:07/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I participated in a promotional offer. Spend $50 get a $15 rebate. I spent $150 on qualifying products with the anticipation of receiving $45 in rebate gift cards. After submitting my receipts as requested, and all the information that is involved with the submission, I received a confirmation that my submission was received. It took about six weeks for the processing time and during thay time the offer ended. When I received my rebate I only received $5 of the $45 I should have received. I was told there was an error with the website when my receipts were uploaded into the system but since the promotion had closed they were not going to send me the additional rebate funds I was owed. I had done all that was requested on my part and was under the impression everything submitted correctly. Poor customer service.Business Response
Date: 07/17/2025
Thank you for reaching out to the Better Business Bureau (BBB) and Procter & Gamble (P&G). We’re sorry to hear about this experience.
We offer many different rebates and promotions, some of which are handled by the store. We’d like to look into this rebate further. We’ve gone ahead and sent you an email directly regarding this rebate.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:07/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is being reported as a matter of principal and has nothing to do with the minimal amount at issue. The principal involves that I was issued a $5 rewards card through the P&G rewards program. I chose ******. This occurred last week on/around around July 9th. The rewards card indicated that it would apply toward any P&G product. I went through the line with Dawn that was well over $5 and the clerk scanned the code and read the instructions and stated she had entered it correctly and the system stated that it was not eligible because it was not a healthcare item. Again I showed them that it stated good on any P&G product. She suggested that I go back and purchase a health and beauty product. I then took the time to go back and select Crest that was $7.99. The clerk went through the same process and advised that the system stated that it was not an eligible product. At this point I'm beginning to think that it my appear as though I'm trying to present a fraudulent code to get $5. I've then said take off all the p&g products I will not purchase any of them. Again because I wasted my time and it did not place me in a very good light with ****** in my opinion, I called P&G and explainef the situation. I thought I was speaking with someone in customer service but I find out there was no service at all. I was simply told that the website for the rewards program had no one set up for taking any phone calls and representative is really sorry about that. I am really surprised that a company this large has such shoddy customer service over a meager $5. But I wanted to bring this to issue because it doesn't really matter about the amount as it's a reflection on the lack of customer service and care about the customers and having to jump through hoops to get a measly $5 honored at a store that they approved. I would have at least expected an offer of $5 in coupons or something to be sent but no. I guess that's expecting too much from today's companies. Thank you.Business Response
Date: 07/17/2025
Thank you for contacting the Better Business Bureau (BBB) and P&G.
We're very sorry to hear about the difficulty you had redeeming your reward. While we don't handle these promotions directly, we are more than happy to assist. Also, while we can't be certain, it does appear that the retailer may have the information for this promotion entered incorrectly in their system.
Please look for an email from our P&G team with further details about how we can assist. Again, we're very sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 07/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ***Initial Complaint
Date:07/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint regarding a serious health issue I experienced after using your L. brand sanitary pads.
After using this product, I developed a significant allergic reaction, which I believe may be due to mold spores present in the pads. This has caused me considerable discomfort and health concerns. I believe this may indicate a quality control issue with this product batch.
I am requesting that this complaint be escalated to the appropriate department for immediate investigation. I would also appreciate it if someone could contact me to provide the necessary paperwork to document this incident and advise on the next steps. I request for the necessary paperwork to be emailed to me.Business Response
Date: 07/14/2025
Thank you for reaching out to both L and the Better Business
Bureau (BBB) regarding your report, we’re very sorry to hear of this. We take
reports of this nature seriously and investigate to the full extent, therefore
we appreciate the opportunity you’ve provided us. Please know, safety and quality are top priorities for us, and
a report of this nature is unusual. We are happy to send you the documents to return
the packaging and product to us so the investigation can be conducted to
understand the cause. We understand from your conversation with us that your
physician has some product and we also hope you were able to remove some for disposal
as again, it is imperative that we investigate this claim. In addition to
material to return that, we’ll also send paperwork for you to fill out and return
with your documentation of your medical visit, out-of-pocket expenses after insurance
and detailed notes from the physician visit related to this report. In
addition, you can include the receipt for the piercing mentioned or a link to
the professional that did the piercing so we can consider that cost in our
decision. Please know, the submission of a medical compensation claim is not a
guarantee of reimbursement for out-of-pocket medical expenses, but it is the guarantee
of fair consideration based on the documentation and physician notes received.
Also, your mailing address was not shared with us in
the call and is not complete in the report to the BBB. If you would please
reply to the BBB with your full mailing address, we will send you the paperwork
via postal mail with a return address to send the documentation back to us. In
the meantime, please include the size count, version, and price of the box of L
tampons so we can look into a refund for the product.
We look forward to hearing from you with your address so the
information can be sent as our policy is to send the information via postal
mail.Customer Answer
Date: 07/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I have provided my email. The company said they can communicate with me via email but I haven’t received communication that way. Please start the email communication thread. Once confirmed I received the email communication, I would like to close out this complaint. However, not before. Please start the email thread.
Regards,
*** ******
Business Response
Date: 07/30/2025
Thank you for your reply, we're happy to send reply via email also. Please know, we still need your postal mailing address to send the documentation for consideration of out-of-pocket medical expenses and a refund for the product.
Kind regards.
Initial Complaint
Date:07/13/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Recently purchased Oral-B glide comfort plus “dental floss”. This is not the same product I’ve used for most of my life. This product is unusable, and extremely uncomfortable. I’m not going to rant about the pathetic trend of American companies, pumping out garbage-substitutions for the consumer with claims of producing a higher quality product because they’re concerned for the environment and the consumer. . . I would like to have my money refunded to me please. Get a conscience man.Business Response
Date: 07/15/2025
Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
We are very sorry to hear about your experience with our Oral-B Complete floss. Our floss products go through many quality checks, and we try our very best to make sure that each one reaches you in perfect condition. We're so sorry that wasn't the case with your recent purchase. The information you've provided is quite helpful and we'll make sure it's shared with our Quality Assurance Team.
Also, please look for an email from our Oral-B team with further details about how we can assist.
We appreciate the opportunity to address your concerns.Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
*** ******Initial Complaint
Date:07/01/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought some Crest Gentle Whitestrips, which were not effective at all. I contacted the Amazon seller, who told me to contact Crest, because they had a money back guarantee. I did contact P & G, who told me to send them pics of my product box, the UPC code on the box, and a screen shot of my invoice. I sent them the pics, and they told me I would qualify for a prepaid debit card, and it would arrive within 3 weeks. After 3 weeks, I contacted them because I didn't receive anything, and they finally told me there was a delay, and it would be an additional 2 weeks. Two weeks went by, and again, nothing. Since then I have sent a number of messages, and finally was told they would be forward this to their "team lead." I have asked who I can escalate this to, and have not gotten a response. I feel they are delaying the process, and not standing by their guarantee. This has been going on since May 14th, 2025.Business Response
Date: 07/14/2025
Thanks for reaching out and we're sorry to hear of your disappointment with Crest. While we do have a money back guarantee, that requires you to send in via postal mail the UPC, receipt etc within 60 days of purchase. As a gesture of goodwill, we made an exception and allowed you to submit information to our team and we issued a refund via debit card, this was requested to the bank on May 14th. Since you didn't receive the card, we reached out to the bank who confirmed the suite number was missing from the mailing and a new card was requested with the suite number in the address. This was requested on 7/2 and will take up 4 weeks to arrive. If you would like, you can call the bank at 1-800-764-5376 and confirm the information above. Again, we're sorry for the delay and appreciate your patience.
Customer Answer
Date: 07/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Sorry, but I cannot accept the response until I receive the card.And I was told last week it will take up to 3 weeks. Now you say it will take up to 4 weeks.So, I will wait to get the card, and will not close this until I receive it.And I called your "bank" and they require the number on the card to check on it, and I have received nothing.
Regards,
***** *****
Business Response
Date: 07/14/2025
We appreciate your patience and are sorry for the confusion. While debit card generally arrive within 3 weeks, both you and we are subject to the postal mailing system, therefore, at times, mailing can take up to 4 weeks. We are sorry the bank representative advised they would need a card number, this is most unusual as they should easily be sure to find your account using your name and mailing address. If you would like to recontact them and speak with a supervisor, we would expect they can assist. Simply call 1-800-764-5376 and once the language is selected, as the customer, should select the first option to check the status of a card not received.
Kind regards.
Customer Answer
Date: 07/15/2025
Better Business Bureau:
I have reviewed the response made by the business, and even though I still have nothing in hand, I want to close this. It's ridiculous how much I have had to chase this company, and now they suggest I contact their "bank" yet again.If I do not receive something from them, I will escalate this to their management, and Consumer Protection.
Regards,
***** *****
Initial Complaint
Date:06/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased two toothbrush sets, the white one was damaged a year ago, you replaced one for me, and the other one is not working now because of the same battery problem. You have a global warranty, but now the other one is in China, and China does not support global warranty. The United States only pays for domestic shipping. Since oral b cannot solve this problem, I require refund,thank you!Business Response
Date: 07/01/2025
Thanks for reaching out to Oral-B and the Better Business Bureau.
Please keep an eye out for an email from us directly regarding your refund.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is in regards to the Pampers Rewards club program. I have been scanning barcodes to obtain rewards in their program and have obtained roughtly $40 worth of coupons. I am not able to use them becuase they never have rewards and diapers available at the same time. To be clear, when the $30 coupon is available to claim on their app, the diapers are out of stock at all retailers. This has happened multiple times in the past few years, I feel they are doing this deliberatly to not allow customers to use the coupons.Business Response
Date: 07/01/2025
Thank you for bringing your
experience to the attention of the Better Business Bureau regarding the Pampers
Rewards program. I sincerely apologize for the challenges you've faced in
redeeming your rewards and for the frustration caused by the availability of
both coupons and products. I want to assure you that this is not our intention,
and I will share your feedback with our team for further review.
To address your concern,
Pampers products are widely available in grocery stores, drugstores, and large
chain retail stores. However, we recognize that stock levels can fluctuate, and
it may be challenging to find both the rewards and the products at the same
time. For the most up-to-date information on pricing and availability, I
encourage you to visit Pampers.com. If you continue to experience difficulties
using your rewards, please reach out to our customer support team, who can
assist you further. In the meantime, as a onetime gesture of goodwill, we are
sending you a coupon to offset the cost of a package, please look for it via
postal mail in about three weeks. We value your loyalty and feedback, and we
are committed to improving the Pampers Rewards experience for all our
customers.
Thank you for your
understanding, and we appreciate your continued support of Pampers.
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