Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Please see attached letter. I told the customer service agent I did not have the product anymore. I have a nursery school I do a lot of cleaning with the product I have a lot of kids and when this product was bad I threw it away when I didn't hear from anyone. The product is in the trash. The product is in the trash now. It was defective. Procter & Gamble promised me a gift card reimbursement for my money. I spent $49 on several boxes because I'm always cleaning to make sure my Nursery School is safe and clean. Please make the company make good on their promise thank you.

  

  Business Response

  Date: 12/19/2024

  Thanks for reaching out and we're sorry to hear of your disappointment. In reviewing our records, we see you reported an issue with Bounty purchase on 10/11/24 and a refund via debit card was sent by our team. Then on 10/18/24, there was a report of an issue with Mr. Clean Magic Erasers on 10/18/24 and a refund via debit card along with mailing material to get the products back were sent, although the product was not received as requested which prevents us from doing an investigation to under the issue, a debit card refund was sent. We confirmed the mailings were sent to the same address and they generally, mailing reach consumers within 10 business days. Since you did not receive the second refund we sent, please contact the bank at **************  and the can confirm the shipping date and reissue if needed.

  We wish you the best. 

• Initial Complaint

  Date:12/15/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order with Native for a range of deodorants on 21 November 2024. It was being delivered to an address in ********** to be forwarded to my place of residence in *********. The website only allows shipping within the USA - which was met by having it delivered to **********.
  
  On 27 November I received an email from Julia C****** saying she needed to check if sending to a mail forwarder in the USA was within their policy. I looked at their policy and there was nothing mentioned about using mail forwarders.
  
  Despite promising to look into this and provide an update - I am yet to hear back. I told Julia these items were for personal use and I was hoping to have them for Christmas to gift to my husband and children.
  
  I have now asked for the order to me cancelled and refunded since Native are not responding to me and have also not shipped the products.
  
  The order was for $240.24 - so not an insignificant amount of money to hold on to without sending the products.
  
  This is terrible service, I have been a Native customer for a long while. I have arranged delivery to a location within the US - where it goes from there is of no consequence to Native/P&G. Previous orders have been shipped to this address.

  

  Business Response

  Date: 12/19/2024

  Thank you for reaching out to the Better Business Bureau regarding Native, we're sorry for your disappointing experience. Our Order Team is completing a full investiation and we will be in contact when we know more.

  We appreciate your patience.

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  This has been Native’s response for weeks and they still do not resolve the issue. This is a simple situation. Their policy is to deliver within the USA. I have given them an address in the USA - **********. There is nothing in their terms or conditions to exclude delivery to a mail forwarder so they are holding the order without any further action. They also have ignored my requests to have the order either sent or cancelled and refunded in full. 
  

  
  

  
  Regards,
  
  
  
  ********* ********

   

  In addition:

  Native, Proctor and Gamble and the Better Business Bureau 
  
  On 21 November 2024 I placed a $240 order for Native deodorants for my family, to be shipped to an address in **********. 
  
  Julia C****** then wrote to advise the order was being held to allow time to check if their policy allowed shipping within the US to a mail forwarder. 
  
  After multiple escalations and complaints, including the below email promising a response within 5 business days, I continue to be ghosted. 
  
  At the time I placed the order the terms and conditions did not preclude shipping to anywhere in the US - and definitely no separate terms or conditions relating to mail forwarding. 
  
  I do find the stalling behaviour to ship or cancel the order somewhat suspicious and did some further research. It seems a class action is being considered following evidence/allegations that Native products contain PFAS and other toxic chemicals. As a lawyer, it now makes sense that you would limit distribution to limit liability. I'll be watching this closely since my family have used Native for years. 
  
  It is fair to say I have completely lost faith in the company and the product we came to love. 
  
  I demand cancellation of the order and full refund by 7 January 2025 otherwise I will consider options for further action. 
  
  Additionally, I would like your written assurance that the deodorant we have ordered and I've had my children use exclusively since they have needed deodorant (since 2017 at ages 7 and 9) are natural as advertised and do not contain toxic substances or forever chemicals such as PFAS. 
  
  I will be leaving appropriate product reviews to reflect the poor service I have experienced. 
  
  Sincerely 
  ********* ********
  
  
  
  Consumer Care wrote:
  
  
  
   
  Hi *********,
  
  
  Thank you for reaching out to Native! I'm so sorry to hear what happened. 
  
  I have reached out to my Store Team to follow up with you. Please expect an email within the next 5 business days.
  
  Thank you again for reaching out to Native! Please feel free to reach back out to us at anytime with any questions or comments. 
   
  
  Best, Cassidy
  
   
  
  Need to get back in touch?  Please do not change the subject line, just hit reply. This makes sure we receive your message.
  
   
  

  
  

  

  Business Response

  Date: 01/22/2025

  We appreciate your patience and are continuing to work with our Native Team to provide information. We'll be in touch when additional details are provided.

  Kind regards. 

• Initial Complaint

  Date:12/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried redeeming my points in my account multiple times. It goes through the entire process, give me a barcode to scan, lets me save it to my ****** wallet. When I go to the register and scan it, it says insufficient funds. I chatted with a representative. C******, and she said she is unable to help me because it won't process an order, and without an order. She can't do anything for me. So she literally leaves me high and dry so she can't help me. I'm just out of luck. I used one expletive not at her but the situation and she instantly disconnected the call. She was looking for a reason to get away because she didn't know how to handle it, as is evidence by her already refusal to help prior to my swear. I want my $10 reward and I want the app fixed so I can redeem the rewards again.

  

  Business Response

  Date: 12/19/2024

  Thank you for contacting the Better Business Bureau (BBB and Pampers.
  
  We are very sorry to hear about the difficulty you had with your Pampers Rewards. Although we do not handle Pampers Rewards directly, we were able to reach out to our Pampers team. After looking into this further it appears that this offer was used at Walmart in ****** ***** on October 24. We also see that this same offer was added to your ******* pay on December 13. Please know that we do not recommend adding these rewards to ******* or ***** pay. Doing so will disable the webpage and may prevent any changes made in the offers section of the webpage from taking effect.
  
  Also, please be aware that, any rewards redeemed in the club catalog will still remain visible to you in my reward section even after use. So, it appears that the offer was declined because, it was mistakenly used twice.
  
  However, because we value you as a consumer, we have added an additional five dollars Pampers cash to your account. Your updated balance is $19.30. We are also providing a replacement offer of $10 as a one-time goodwill.
  
  Again, we are sorry for your experience. We appreciate your loyalty and the opportunity to address your concerns.

• Initial Complaint

  Date:12/05/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I bought a box of Tampax tampons and today I opened n individually wrapped tampon to discover that it had already been used with blood on it as well. I am highly disgusted and I don’t know what else to do about this.

  

  Business Response

  Date: 12/15/2024

  Thank you for contacting the Better Business Bureau (BBB) and
  Tampax.
  
  we are so sorry you had this experience. we are glad you took the
  time to get in touch because, we take reports of this nature very seriously..
  
  Nothing is more important to us than the safety of our products
  and those who use them because safety is at the heart of all we do. We have
  many tests and checks in place to ensure every product arrives in perfect
  condition, and we're sorry to hear this situation occurred.
  
  Please know this is not the experience we want with our brand, so
  it’s very important for us to understand what happened. In order to investigate
  further, we have sent material to get the affected product and its package back
  in. This will help our Quality Assurance (QA) Team see what you described so we
  can reduce the likelihood of this happening in the future. We truly appreciate
  your taking the time to help, and we’ll be looking for the product you’re
  sending. You can expect our mailing in the next 7 to 10 business days.
  
  Also, during our initial review of your report, we noticed there
  was no production code provided. If you could provide that in advance because,
  this is a key piece of information that will assist in our investigation. This
  information can be found printed on the tampon wrapper and the bottom of the
  box. If you could reply directly to the BBB with this information, that would
  be very helpful.
  
  Finally, once the production code and product are received, we
  would be happy to share the results of our investigation with you. Please know
  that this process can take 12 weeks.
  
  Again, were very sorry for your experience. We look forward to
  hearing from you and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** **********
  

• Initial Complaint

  Date:12/05/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered the ******** ******* Face Moisturizer for $19.12 & ********** Micro-Sculpting Cream for $17.52. I recieved an email confirming my Prices for my Products EVERY TWO Months from Olay.com on Auto Delivery. when I received my first Subscription Order for the ******** ******* Face Moisturizer. I was overcharged $22 more. I didn't recieve the free gift on My second Subsciption order, ********** Micro-Sculpting Cream. I was Overcharged $13. When you place an order on Olay.com website the price changes when you put your items into the shopping cart. When you join the Subscription Plan you are supposed to get an additional 15% off every Subscription order. OLAY plays games with this also. Olay.com did not give me my 15% off my Subscription Orders. After I called & emailed Multiple times I finally received a refund for the price difference on my 1st order. On my 2nd Subscription Order for the same products I was Overcharged again! I was charged a total of $63.84 dollars on 4 products & didn't get the Free Subscription Plan Gift. When I complained to customer service & emailed asking them to credit back the Overcharges Olay.com went into my personal Subscription Plan Page on Olay.com & changed the Prices of the ********** Micro-Sculpting Cream & ******** ******* Face Moisturizers to a Higher Price which is different from the confirmed lower price sent to my Email as Confirmation. I am on an Auto Ship for my Products & Olay.com also put a stop on my Auto Delivery for my products! OLAY.COM did not give me the Credit they owe me but instead canceled my Future Subscripton Plan Order's for my next Shipments of my products!
  
  It is False Advertising to confirm a lower price and then charge a higher price.
  
  I need my Refund of $63.84 for the Overcharges on my purchases. I need my FREE Gift that was Missing from my order & I need a Billing Adjustment to my Subscription Plan ORDER'S for the Lower confirmed price's & my Auto Delivery to Resume to receive my products.

  

  Business Response

  Date: 12/10/2024

  
  Thank you for reaching out to the Better Business Bureau
  and Olay regarding your subscription. We’re sorry for the continued confusion
  and hope this helps explain how the subscription works. The products you subscribed
  to were on sale the day you started your subscription; therefore, you got the
  sale price on your first order. However, that is a onetime sale, and it is not the
  price going forward for your subscription. Our team shared this explanation via
  email in case ********, it was also shared
  in the initial email you received when you signed up. We’ve included the verbiage
  below. Please know, if you don’t agree to the terms of the subscription, it can
  be cancelled. If an order has already processed, you also can return it for a
  refund if within the terms of our return policy.
  
  In reviewing our records, as a gesture of goodwill for
  the confusion, we see where we provided partial refunds for orders *******
  & ******* from earlier this year. The two most recent orders ******* & *******,
  from July and September, were not refunded based on the information provided
  above. We also checked the orders and see that each packing invoice included the
  free gift.  In
  addition, subscription orders receive 5% off the current daily price of the
  products, the 15% off is for an initial purchase when someone joins Club Olay.
  
  
  We understand based on the information provided if you would no
  longer like to continue the subscription as the price on the first order would
  not be the recurring price.
  
  Please let us know if you would like to cancel the subscription.
  
  

   

  Below is the email sent when signing up for a subscription.
  
  You can manage your subscriptions at any time here (where you can also access the full terms of your subscriptions).
  We’ll send you a reminder email 10 days before your next
  shipment, so you can make adjustments as needed. Please note, the price of
  your subscriptions can change over time - but we’ll always inform you in
  advance about the cost of your next shipment.
  You will receive 5% OFF and a FREE GIFT with every Subscription
  Order. Please note, if an additional one-time sale or promotion applied to
  your first order, it will not apply to future Subscription Orders. Learn more
  on how Olay.com's Subscription Program works here.
  Still have questions? Contact
  us here, we're happy to help. 
  Thank you for being a great customer!

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The refunds you gave to me for $2.84, $2.37, $2.84 for a Total of $8.05  when I am due a Refund of $63.84 for the Overcharges on my purchases is an insult to me as a long time customer in great standing. Saying this is a gesture of goodwill by Procter & Gamble,  Olay.com is not goodwill at all.
  I was overcharged and I need a refund for this overcharge. The balance is now $55.79 that is owed back to me.
  This is no misunderstanding. I understand completely what is going on. I have proof in an email confirmation which confirms the price I am going to be charged moving forward for future Subscripton Plan Shipments every two months NOT a one time Subscription Plan Price.
  Do Not cancel my Subscription Plan ORDERS. I want my Subscription Plan Order's delivered at the prices contracted and confirmed in email confirmations.
  There is supposed to be a free gift with each product on a Subscription Plan.  I have 4 products on a Subscription Plan.  A free gift was missing from my last Subscription Plan Order.
  Why would anyone join the Subscription Plan if the price constantly changes. What's the incentive for the customer?
  I would just order products when there is a sale.
  I need my full refund for the overcharges of $55.79 and want to continue my Subscription Plan Order's at the confirmed prices as stated in my confirmation emails.
  
  

  Regards,
  
  
  
  ****** *****
  
  

  

  Business Response

  Date: 12/19/2024

  Again, we are sorry for the confusion. Many people enjoy subscription plans because of the convenience of not having to worry about ordering, plus they get 5% off the order and a free gift. While other, would prefer to only order when items they enjoy are on sale. We respect everyone is different and are sorry, but the sale prices on your first order are not the prices each order after. We would encourage you to cancel your subscription as the prices will not be the same as your original order. If you would like to return your latest order for a full refund, we can send a prepaid mailing label. 

  Again, we are sorry for the misunderstanding regarding the pricing going forward. 

• Initial Complaint

  Date:12/03/2024

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Braun canceled my Cyber Monday Order (#******) for my Braun Series 9 Pro+ Shaver at 2am with no explanation. The shaver is not out of stock per the website either. Because of this I lost out on multiple Cyber Monday Discounts including a bonus ****** ******* Points from shopping through ****** *********** Shopping.

  

  Business Response

  Date: 12/10/2024

  Thank you for your loyalty to Braun and we're sorry to hear your recent order was cancelled. We have reached out to our online order team for more details and will be in touch via email when we know more.

  We appreciate your patience. 

  

  Business Response

  Date: 12/18/2024

  Thanks for reaching out to Braun and BBB.
  
  
  We're sorry for any confusion. Please keep an eye out for an email from us directly regarding the additional refund.
  
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 12/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ******
  

• Initial Complaint

  Date:12/03/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to know when I will receive my two shop cards from Costco there's is a promo that calls "compra y llevate" I make my purchases now who's going to fulfill my rebate

  

  Business Response

  Date: 12/15/2024

  Thank you for contacting
  the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to
  hear that you have not received your rebate.  Although we do not handle
  the rebate directly, please look for an email in the coming days with further details about how we
  can assist.
  
  Again, we are sorry for
  your experience and appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:12/02/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello. This complaint requires some explanation. Back in January, my mother and I purchased two Oral B io toothbrushes from our dentist's office (attached proof). Both packages came with a mail-in rebate, which may have been old (2022-2023). Nonetheless, I filled out both rebates and mailed them on April 22nd, 2024. For months, I had been waiting for the rebates and had not received them. Unfortunately, different circumstances had taken place since then, which is why I am getting a chance to address this. Anyway, I recently called the Crest + Oral B company to ask about the rebates and they do not have them I also spoke with the manager and she refuses to give me a rebate even though I told her that the rebates were mailed BEFORE the company moved.
  
  When I called USPS in ******** ** to check about this, the receptionist said that the ** received my rebates and does not know why the company did not receive them. Apparently, the company moved from ******** ** to ***** ******* ** back in June. So, overall, I have no rebate and the information that is attached (proof of payment) has also been sent, which has our personal information on it. I don't know where it is now, and I would like some compensation. For additional information about the company move, you can ask for ***** at the ******** ** ** at ###-###-####.

  

  Business Response

  Date: 12/06/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Oral-B. We’re sorry to hear about this experience.
  
  While we don’t have access to rebate information here at consumer relations, we’d love to assist you. Please keep an eye out for an email from us directly regarding your rebate.
  
  We appreciate the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 12/11/2024

  While I do appreciate the refund P&G is offering, I would still like to investigate where my information had arrived. As mentioned in the complaint, I spoke with ***** from the ******** ** post office and she stated that the office had received my information and was delivered to the address on the rebate form. However, P&G claims to not have received it. Something is off about this and I would like this to be investigated further.
  
  The number to the ** is ###-###-####.
  
  
  -Thank you,
  ******* ******

  

  Business Response

  Date: 12/11/2024

  Thank you for reaching out regarding the Oral-B rebate. It appears we've been communicating with you via email and our team was able to share to look for a mailing in the couple weeks.

  We appreciate your patience and wish you the best. 

  Customer Answer

  Date: 01/15/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  Per phone call from customer 1/14/25:   I still have not gotten any response regarding whether or not they found anything regarding my information.
  
  Regards,
  
  
  
  ******* ******
  
  

  

  Business Response

  Date: 01/15/2025

  Thank you for reaching back out to the Better Business Bureau (BBB) and Oral-B.
  
  
  Again, we are sorry to hear about the difficulty that you had with your prepaid card. After looking into this further, our records indicate that the card balance was used in full. We were also able to verify the mailing address. If you or someone in your household has not used the prepaid card, we would suggest starting a fraud claim with the financial institution. They can be reached at ###-###-####.
  
  
  We appreciate the opportunity to address your concerns.
  
  
  
  
  

  Customer Answer

  Date: 01/16/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  The reason for my rejection is because I do not just want an automated response regarding this matter. I want written detail stating the steps taken to try to find where my information has been sent to. As stated in the original complaint, ***** is the person I spoke with regarding my information at the ******** ******* post office. If BBB has not contacted her, please do. Or contact P&G and ask them what has been done to the information of the customers whos information was sent to them before the relocation.

  
  
  
  
  Regards,
  
  
  
  ******* ******
  
  

  

  Business Response

  Date: 01/16/2025

  We’re sorry for any confusion. We previously shared that our
  team does not handle the rebate, nor do we have access to the Rebate Teams
  records. However, since you had not received your rebates, as goodwill, our
  team process the amount of the rebates in a prepaid debit card from our team. Since
  your BBB report didn’t include your mailing address, we reached out to you via
  email to confirm the address, again since we don’t have access to rebate
  submissions, we did not have your address.
  From there, we requested a debit card on December 8th,
  it then about a week to process with the bank, and they mail it to the consumer’s
  address we provide. When you reported you didn’t receive the debit card, we
  contacted the bank that issues the debit cards, and they confirmed it was used
  in full. While the bank cannot share with us where the purchases were made etc,
  our understanding is that they can share that with you. Again, if you or
  someone in your household did not use the card, please contact the bank at ###-###-####.The bank can also
  confirm the date the card was mailed and other details.

  
  Thank again for reaching out

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I still want to, again, address the issue regarding my information sent for the mail-in rebate. I believe that P&G is still responsible for the information that was sent to them. I spoke with both my local post office and the ******** ** post office, and each claimed that the receipts were sent to the company. I do not want my name and address out there for people to see other than the company!
  
  Every company should have a privacy act ensuring customers of their privacy!
  
  
  
  
  Regards,
  
  
  
  ******* ******
  
  

  

  Business Response

  Date: 01/28/2025

  Thanks for writing back. If you would like to provide the tracking number/s that USPS would have used to track the shipment, we can research with our Promotions Team as we do not have access to the records. Although, it is important to share, as with any piece of mail sent, we're not responsible for items lost in the mail.

  Kind regards. 

  Customer Answer

  Date: 01/28/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I am sending a reply to the last message below:

  Thanks for writing back. If you would like to provide the tracking number/s that USPS would have used to track the shipment, we can research with our Promotions Team as we do not have access to the records. Although, it is important to share, as with any piece of mail sent, we're not responsible for items lost in the mail.
  Kind regards. 

  
  I have already spoken with the Douglas post office and it was stated that the mail was delivered and signed for by a P&G employee. However, here are the two tracking numbers:

   

  **** **** **** **** **** **, and,
  **** **** **** **** **** **

  
  
  Regards,
  
  
  
  ******* ******
  
  

  

  Business Response

  Date: 02/10/2025

  We appreciate your patience while we are waiting for a reply from the Promotions Team.

  We'll be in touch when we have more information.

  Kind regards. 

   

  Customer Answer

  Date: 02/12/2025

  Better Business Bureau:
  
  
  
  

   

  This rejection is simply in regards to the message send from BBB:

   

  MESSAGE FROM BUSINESS:
  
  We appreciate your patience while we are waiting for a reply from the Promotions Team. We'll be in touch when we have more information.

   

  I appreciate the response from your end. If you do not hear from P&G promotions by the end of the month, then I will close the case.

  
  
  
  
  Regards,
  
  
  
  ******* ******
  
  

  

  Business Response

  Date: 02/20/2025

  Again, we appreciate your patience. We wanted to touch-base to share we're still waiting for a response from our Promotions Team.

  Kind regards. 

• Initial Complaint

  Date:11/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G WHICH GAIN ORIGINAL FABRIC SOFTENER PRODUCT DAMAGE A NEW SHIRT AND JEANS SINCE 10/14/2024. REF: ************************** ref .I HAVE SENT PRODUCT BAR CODE PICTURES OF MY CLOTHES . EVERY THING THEY ASK FOR AND JUST KEEP GETTING THE RUN AROUND 6 TIMES .WITH SAYING THAT THEY ARE GOING TO SEND A $50.00 DEBIT CARD , HAS NEVER HAPPENED.

  

  Business Response

  Date: 12/11/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Gain. We’re sorry to hear about this experience.
  
  Please keep an eye out for an email from us directly regarding the prepaid debit card. Going forward, we will need you to fill out the forms we sent you to consider full compensation.
  
  We appreciate the opportunity to address your concerns.
  
  
  

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below

  
  
  P&G sent $15.00 card which in several correspondence was supposed to be $50.00 for new jeans anew shirt their product ruined.I sent card back and disfigured it so it couldn't be used by anyone .
  
  Regards,
  
  
  
  ****** *******
  
  

  

  Business Response

  Date: 12/15/2024

  Please advise if you received the email we sent.

   

  Kind regards. 

  Customer Answer

  Date: 12/16/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  No, I have not received any email besides on 12/11/24 saying sorry but that's it.

  When are they claiming to have sent the email to me?
  
  
  
  
  Regards,
  
  
  
  ****** *******
  
  

  

  Business Response

  Date: 12/19/2024

  Thank you for the reply. The last email we sent was on 12/11/24 at 11:25 am. The first debit card sent was for $15 and was requested on 11/21/24. The second debit card sent was for $35 on 12/11/24, it should reach you in the next 10 business days.

  We wish you the best. 

  Customer Answer

  Date: 01/09/2025

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are include

  
  
  I SENT $15.00 CARD BACK BECAUSE THATS ALL THEY OFFERED AFTER SAID SEVERAL TIMES THEY WOULD SEND $50.00 BEFORE I CONTACTED BBB , SO I WOULD NOT ACCEPT IT SO I HAVE $35.00 CARD . ALL I ASK IS THEY DIDN'T LIE LIKE THEY DID . 
  
  Regards,
  
  
  
  ****** *******
  
  

  

  Business Response

  Date: 01/16/2025

  Thanks for reaching back out to the Better Business Bureau and Gain.

  Please keep an eye out for an email from us directly regarding your refund. 

  We appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:11/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Braun's website for a Series 9 shaver and Series 9 trimmer totaling $388.32 on November 17, 2024. The order was shipped via USPS and, according to the tracking information, was marked as delivered on November 22, 2024. However, I have not received the package.
  
  USPS tracking states the package was delivered to my mailbox, which is located in an apartment complex. The mailbox is very small, more suited for letters and unable to accommodate a package of this size. I have checked thoroughly, and the package has not been delivered to me.
  
  I attempted to reach Braun's customer support via the website on November 24, 2024, but was unable to find any way to contact them directly. This lack of support has left me with no resolution.
  
  At this time, I am requesting that Braun take one of the following actions:
  
  1. Trace the package and provide proof of delivery or attempt to locate the shipment.
  2. Resend the order, as I have not received the items.
  3. Provide a full refund for the order, if the package cannot be located or reshipped.
  
  I would appreciate a prompt resolution to this matter, as I am very disappointed with both the delivery issue and the lack of customer support.
  
  Order Information:
  
  - Order Number: ******
  - Order Date: November 17, 2024
  - Total: $388.32
  - Products: Series 9 Shaver and Series 9 Trimmer
  
  Delivery Issue:
  
  - Tracking information indicates delivery on November 21, 2024, but the package has not been received.
  - Mailbox in apartment complex is too small for package.
  
  I hope this issue can be resolved quickly and amicably.
  
  Thank you for your attention to this matter.

  

  Business Response

  Date: 12/02/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Braun. We’re sorry to hear about this experience.
  
  Thank you for confirming your address. Since the order was marked as delivered by USPS, we will require you to contact your local police authority and file a stolen item report. Once you’ve done so, respond to the email we are sending you directly with a copy of it. Once we have this, we can assist further with your order. Please note we are available M-F, from 8AM-5PM CST.
  
  We appreciate the opportunity to address your concerns.