Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/24/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on Braun's website for a Series 9 shaver and Series 9 trimmer totaling $388.32 on November 17, 2024. The order was shipped via USPS and, according to the tracking information, was marked as delivered on November 22, 2024. However, I have not received the package.
  
  USPS tracking states the package was delivered to my mailbox, which is located in an apartment complex. The mailbox is very small, more suited for letters and unable to accommodate a package of this size. I have checked thoroughly, and the package has not been delivered to me.
  
  I attempted to reach Braun's customer support via the website on November 24, 2024, but was unable to find any way to contact them directly. This lack of support has left me with no resolution.
  
  At this time, I am requesting that Braun take one of the following actions:
  
  1. Trace the package and provide proof of delivery or attempt to locate the shipment.
  2. Resend the order, as I have not received the items.
  3. Provide a full refund for the order, if the package cannot be located or reshipped.
  
  I would appreciate a prompt resolution to this matter, as I am very disappointed with both the delivery issue and the lack of customer support.
  
  Order Information:
  
  - Order Number: ******
  - Order Date: November 17, 2024
  - Total: $388.32
  - Products: Series 9 Shaver and Series 9 Trimmer
  
  Delivery Issue:
  
  - Tracking information indicates delivery on November 21, 2024, but the package has not been received.
  - Mailbox in apartment complex is too small for package.
  
  I hope this issue can be resolved quickly and amicably.
  
  Thank you for your attention to this matter.

  

  Business Response

  Date: 12/02/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Braun. We’re sorry to hear about this experience.
  
  Thank you for confirming your address. Since the order was marked as delivered by USPS, we will require you to contact your local police authority and file a stolen item report. Once you’ve done so, respond to the email we are sending you directly with a copy of it. Once we have this, we can assist further with your order. Please note we are available M-F, from 8AM-5PM CST.
  
  We appreciate the opportunity to address your concerns.
  
  
  

• Initial Complaint

  Date:11/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two oral b toothbrushes earlier this year just because I wad tired of the manual tooth brush I wanted better results I paid $100.00 for the toothbrush and spent an additional $72 on replacement brush heads I now regret that decision that jackhammer of a toothbrush motor is too powerful it cracked two bottom teeth or the left and the right I cannot afford to go to the dentist to see how much is will cost to fully remove the broken tooth or fix the cracked tooth I tried to complain with the store and they told me it was past the 30 day time frame and as far as the damage tooth they said I would have to contact the manufacturer I am out of $176.54 to be exact with taxes I discarded the toothbrushes because I didn't wabt anyone to have the same experience

  

  Business Response

  Date: 12/09/2024

  We are very sorry to hear about your experience with your Oral-B toothbrush and brush heads. Typically, in order to assist, we would need the product to be available. However, because we value you as a consumer, we would be happy to assist. Please look for an email from our Oral-B team with more details about how we can assist.
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 12/09/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  the company has not reached out to me to try and resolve this issue 
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  

  Business Response

  Date: 12/09/2024

  We're sorry for any confusion. Our email response was sent to you at 10:33am, today 12/9/2024. If you're not seeing it in your inbox, please check your spam or junk folder for an email with subject line Thanks for contacting Oral-B sent from consumercare.

  Kind regards. 

  Customer Answer

  Date: 12/11/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   The company is clearly trying avoid resolving this issue that was caused by their product

  
  

  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  

  Business Response

  Date: 12/11/2024

  Thank you for writing back. To clarify, can you confirm if you received the email we sent? If so, please know, as a goodwill gesture, we are willing to provide some assistance although the terms of our Money Back Guarantee cannot be met since the products were disposed of.  Please clarify what additional expectations you had.

   

  Customer Answer

  Date: 12/12/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  I finally spoke to oral b customer support they advised me of an email saying they would only give $125.00 despite injuries and me spending over $170.00 on the tooth brush and replacement heads
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  

  Business Response

  Date: 12/15/2024

  Thanks for writing back and we're sorry for your disappointment. Our Money Back Guarantee does require the product/s be returned, if you're able to return the items, we can consider the additional cost from the receipts. Please let us know if you would like the address to return the items via trackable shipping.

  Kind regards. 

  Customer Answer

  Date: 12/18/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  they offered $125 as a courtesy  I still have not received the card with the $125 I told then in the original complaint and by phone I no longer have the product because it was discarded  of I knew I had return the items I would have kept them the merchant refused to assist me and I did not want to give the product to anyone to have the same experience please inform on when the card was mailed with the $125.
  
  
  
  
  Regards,
  
  
  
  ***** *****
  
  

  

  Business Response

  Date: 12/19/2024

  Thank you for writing back regarding Oral-B. The debit card was requested on 12/12/24 and with processing, should reach you with 12-14 business days of that date. Therefore, you should expect it by 12/31 based on holidays and the USPS busy season. Please let us know if it doesn't reach you by 12/31/24.

  We wish you the best. 

• Initial Complaint

  Date:11/19/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Crest White strips on 1-29-24. I was not satisfied with the results and on 2-23-24, I requested a refund by writing a letter with details and including the bar code from the package and original receipt. This was mailed to the address provided in the money back guarantee instructions. I have called and emailed multiple times requesting the status of my refund request (emails dated 5-24-24, 8-16-24, 8-30-24, 9-6-24, 11-1-24 and 11-13-24). Each time I'm told they don't have any record of the request, even though it has been provided with each communication (see attached email communication document), or they will send it to a special handling team for review. I would simply like a refund of my expense that was offered thru their money back guarantee. Some type of reasonable explanation of the lack of customer service would also be appreciated!

  

  Business Response

  Date: 11/20/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Crest. We’re sorry to hear about this experience.
  
  Our Money Back Guarantee team is separate from us at consumer relations. While we don’t have the status of your refund, we’d still love to assist you. Please keep an eye out for an email from us directly regarding your refund. 
  
  We appreciate the opportunity to address your concerns.
  

• Initial Complaint

  Date:11/18/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been a Pampers rewards member for a few years now. Most recently, I have been unable to use my rewards coupons in Walmart. I have also been unable to use the OTC card number on ***********. It has been such a hassle not being able to use the rewards. Today, I tried to use my $10 coupon both on *********** and in store. I’ve also contacted Pampers about possibly being granted paper coupons instead of the digital and they said they no longer do paper coupons. What’s the point of being a rewards member if I cannot use the rewards for savings? Walmart is the only store in my area where I could use the coupons. I have multiple coupons that I am unable to redeem because I haven’t been able to use them in the store or online.

  

  Business Response

  Date: 11/20/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and Pampers. We’re sorry to hear about this experience.
  
  We appreciate you reaching out to us directly on 11/18. We did respond to your email on 11/19. Please let us know if you need additional assistance. 

  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:11/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  P&G sells the Braun epilator in North America. This is a personal care item, with the potential to transmit disease if shared. According to the manual, it cannot be washed, nor fully cleaned with a disinfectant such as rubbing alcohol. It is imperative if the item is resold/open box, it be marketed as such so that the consumer is allowed to make an informed choice.
  
  I have twice emailed my concerns to the company's President, North America Personal Care and Beauty Operations, but so far have received no response.
  
  I purchased the Braun ******* *** *** Epilator from ********** on October 6, 2024. The order number is *************
  
  ******* allows epilators to be returned within 90 days.
  
  Braun also has a Money Back guarantee and allows returns within 100 days.
  
  Before purchasing the product, we enquired with customer service at a ******* store and were told that all returned items are put in claims and sent back to Braun. We were told these are not resold.
  
  The box I received had the safety seal on it, and appeared new. However, when we uncapped the epilator, there was a single stubble of hair in the cap.
  
  It was a used piece that someone repackaged and resold as new.
  
  Given that the epilators cannot be sterilized, why are they being freely resold without being marked as used?
  
  My wife called ***** ****** on October 15, and spent 20 minutes discussing this matter with the agent. The agent said it was unacceptable that we had been sent a used product, took some information from my wife, and said my wife would receive an email requesting a photo of the epilator and some other information. She also said this was to provide feedback to the warehouse.
  
  We received no follow up email.
  
  What happens to the epilators that are returned to Braun and *******?
  What steps does Braun take to ensure that retailers do not attempt to resell used products as new?
  How does the consumer ensure that they are receiving a new item?

  

  Business Response

  Date: 11/19/2024

  Thanks for reaching out
  to the Better Business Bureau (BBB) and Braun. We’re sorry to hear about this
  experience.
  
  Braun devices are
  designed and intended to be for personal use only. Therefore, due to hygiene
  reasons, we do not offer refurbished devices, nor do we provide a trade-in
  service. We would not expect a retailer to resell a returned device either, as
  when handled correctly by the retailer, no Braun products are resold. In
  regards to the email, we did send an email on 10/15/2024 at 2:56 PM, so we’re
  sorry to hear an email was never received on your end.
  
  We appreciate the
  opportunity to address your concerns and recommend you work directly with the retailer regarding this situation. 

  Customer Answer

  Date: 11/19/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

   

  After bringing a health safety matter to the attention of your management, I expected that you would be willing to treat it with some importance and pursue the matter with ******* and other retailers to ensure that they do not resell used products. Instead, you are now expecting me, as an individual, to deal with this. As a company, do you not think this deserving of your immediate attention? Does the health and safety of your consumers not matter?

  Firstly, P&G is responsible for ensuring the quality of the goods it sells (directly or through retailers) and I expect you to pursue this with ******* ******.

  Secondly, ***** ****** also has a Money Back guarantee and allows these to be returned within 100 days (Braun Money Back Guarantee (MBG) ******. Nowhere do you specify that the product should be unused or unopened. What happens to the goods that are returned to you? What happens to the goods that are returned to *******? I was told by customer service that they send it back to Braun.

  Thirdly, where can I buy an epilator that is guaranteed new?

  Fourthly, please resend the email that was sent October 15 and we will respond.

   

  
  
  

  
  

  
  
  Regards,
  
  
  
  ****** ******
  
  

  

  Business Response

  Date: 11/27/2024

  Thanks for reaching back
  out and again, we’re disappointed to hear of your experience and are again
  sorry it happened. We can assure you that P&G does not resell or redistribute
  used shavers that are returned to us. We also want to share we reported your
  concern with ******** possibly restocking returned product internally, again, we
  would not expect this with a personal care product.

  
  The email we sent was an
  automated email and requested photos of the debris you saw on the unit, as well
  as other photos of the unit. It was sent to the following email address ********************** which was
  provided to us at the time of the call.

  
  Please know, we would expect
  reputable retailers to only sell new unopened Braun devices so would have
  expected the unit you purchased from ******** to be new. We would not recommend
  buying from retailers or websites where the deal appears too good to be true. 

  Customer Answer

  Date: 12/02/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  The company has not provided a straightforward answer to any of the questions I have raised.

   

  If the matter was raised with *******, why was I not made a party to this communication? Please provide me some documentation

  What does Braun do with the epilators that are returned under their satisfaction guarantee program? What does Braun do with epilators that are returned to retailers like ******* (who supposedly send them to Braun)?

  Where can I obtain an epilator that is guaranteed new?

  Given the potential for disease transmission, why is my complaint being responded to in such a frivolous manner?

  Please stop talking down to me by asking me not to buy from unknown sellers at prices too good to be true. You are aware that the item was purchased from *******. Are you now saying they are an unreliable seller?

  It appears that you are least interested in treating this matter with the importance it deserves. Your management team refused to respond to two emails. It is a shame that your consumers' safety is the least of your concerns.

   

  
  
  
  
  
  Regards,
  
  
  
  ****** ******
  
  

• Initial Complaint

  Date:11/10/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a package of Tide pods. It said 42 pods included. I, like any other reasonable person, assume that mean I would receive enough laundry detergent for 42 loads. I washed my laundry for a few weeks with one pod per load and found a note in the bottle of the container saying that I'm supposed to be using three pods for each large load. I feel like that is done purposely and I believe if Tide was more motivated by integrity over profit they would do the same they've always done and put on the outside of the box how many loads can be done instead of in a note on the bottom of the inside of the package that you won't see until you're about to run out. I went to their website and chatted with one of their representatives who told me that information is on a sticker on the top of the lid of the container but it is not. I have posted this information with all the necessary pictures on social media and it is picking up attention but I think Tide should know that negative publicity they're getting is justified

  

  Business Response

  Date: 11/14/2024

  Thanks for reaching out to the Better Business Bureau (BBB) and
  Tide. We’re sorry to hear about your disappointment.
  
  The size of the load and level of soil determines how many Tide
  pods are needed per load. This is similar to liquid and powdered Tide, as you
  would use a different measuring line based on the size of the load, and soil
  level. The amount of loads is based on the medium load measurement.
  
  Please know, we have expressed your disappointment with the rest
  of our team. To that end, please keep an eye out for an email from us directly
  regarding a refund.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 11/14/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  I am not looking for a refund. I'm looking for them to change their false advertising packaging! 
  
  
  
  
  Regards,
  
  
  
  ****** *******
  
  

• Initial Complaint

  Date:11/09/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On July 23, 2024, I purchased an Oral B toothbrush, a brand owned by Procter and Gamble. I was not satisifed with the product and called Oral B (************) for a refund. I was told to send in my toothbrush together with my purchase paperwork and they would refund my purchase price. On July 31, 2024, I returned the toothbrush. I paid $229.53. On October 29, 2024, after at least five telephone calls, I received a prepaid **** card for $211.50. I called October 29, 2024, to tell them they had shorted me $18.03. I was told I would receive an email in 3-5 business days. I did not receive an email. I would like my money back.

  

  Business Response

  Date: 11/12/2024

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  
  Were very sorry to hear about your disappointment with your Oral-B toothbrush and your difficulty with our Money Back Guarantee. Although we do not handle submissions directly, we would be happy to assist. Please look for an email from our Oral-B team with further details about how we can assist.
  
  
  Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
  
  

• Initial Complaint

  Date:11/01/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company's Pantene shampoo is terrible for scalp care! It makes it very dry and flakey!

  Customer Answer

  Date: 11/01/2024

  I got it from their website! I want a refund or a voucher for shampoo that claims to fight dry scalp!

  

  Business Response

  Date: 11/11/2024

  Thank you for contacting the Better Business Bureau regarding Pantene.  I'm so sorry to hear about your
  experience and we understand your concern and I'll be sharing this report with our
  Health & Safety Team. We appreciate your bringing it to our attention.
  
  I want to assure you we extensively evaluate our products
  for safety, and as part of our ongoing monitoring it's important we fully
  understand what happened. Please watch for an email with a link to a
  survey that asks for a few more details. In the meantime, we recommend you
  discontinue use if the symptoms persist and please save any remaining unused
  product and packaging in case we need more information. Also, if needed, you can find the ingredients listed on the outer
  packaging or smartlabel.org. 

  It would be helpful if to know more about the product you're using. As background, one of the biggest differences in our many Pantene products is the level of moisturization, you may need a product with more moisture and/or a separate conditioner. Also, please let us know if you typically have dandruff or flakes, as Pantene products do not assist with those.

  If you could reply to the BBB with a photo of the version of Pantene you're using, we'll be back in touch. 

  We look forward to hearing from you. 

  Customer Answer

  Date: 11/22/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  
  Hello, regarding Complaint ID: ********. The company did not offer a resolution, Just sent a survey that I completed and promised to follow up. Thanks.
  
  
  
  
  
  Regards,
  
  
  
  ****** *******
  
  

  

  Business Response

  Date: 11/22/2024

  Hello, please see our previous reply that requires additional information from your. 

  Kind regards.

   

   

  Thank you for contacting the Better Business Bureau regarding Pantene.  I'm so sorry to hear about your experience and we understand your concern and I'll be sharing this report with our Health & Safety Team. We appreciate your bringing it to our attention.
  
  I want to assure you we extensively evaluate our products for safety, and as part of our ongoing monitoring it's important we fully understand what happened. Please watch for an email with a link to a survey that asks for a few more details. In the meantime, we recommend you discontinue use if the symptoms persist and please save any remaining unused product and packaging in case we need more information. Also, if needed, you can find the ingredients listed on the outer packaging or smartlabel.org. 
  It would be helpful if to know more about the product you're using. As background, one of the biggest differences in our many Pantene products is the level of moisturization, you may need a product with more moisture and/or a separate conditioner. Also, please let us know if you typically have dandruff or flakes, as Pantene products do not assist with those.
  If you could reply to the BBB with a photo of the version of Pantene you're using, we'll be back in touch. 
  We look forward to hearing from you. 

  Customer Answer

  Date: 11/24/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  We can discuss this further if you provide your email address that gave your previous response. All I received so far was a survey that I already completed. 
  
  
  Regards,
  
  
  
  ****** *******
  
  

  

  Business Response

  Date: 11/25/2024

  Thanks for writing back. In reviewing our records, you did receive the email as you filled out the medical survey and submitted it back to us, there was nothing additional in the email. I've included our email reply to the BBB below, if you could provide the information requested. 

  Kind regards. 

   

   

  Thank you for contacting the Better Business Bureau regarding Pantene.  I'm so sorry to hear about your experience and we understand your concern and I'll be sharing this report with our Health & Safety Team. We appreciate your bringing it to our attention.
  
  I want to assure you we extensively evaluate our products for safety, and as part of our ongoing monitoring it's important we fully understand what happened. Please watch for an email with a link to a survey that asks for a few more details. In the meantime, we recommend you discontinue use if the symptoms persist and please save any remaining unused product and packaging in case we need more information. Also, if needed, you can find the ingredients listed on the outer packaging or smartlabel.org. 

  
  It would be helpful if to know more about the product you're using. As background, one of the biggest differences in our many Pantene products is the level of moisturization, you may need a product with more moisture and/or a separate conditioner. Also, please let us know if you typically have dandruff or flakes, as Pantene products do not assist with those.

  
  If you could reply to the BBB with a photo of the version of Pantene you're using, we'll be back in touch. 

  
  We look forward to hearing from you. 

  Customer Answer

  Date: 11/26/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  Here is the product. I heard this version causes buildup. 
  
  
  
  
  Regards,
  
  
  
  ****** *******
  
  

  

  Business Response

  Date: 11/27/2024

  We're sorry for any confusion but similar to our Head & Shoulders you reported an issue with our Pantene does not cause buildup. It is possible that you didn't select the right one for your hair type. Based on the online stock photo submitted, we're unable to obtain a production code. If you would please reply with the photo of your actual bottle of Pantene and include your BBB case number ******** either written on the bottle or on a piece of paper int he photo, that would be helpful. Please be sure to also include a photo of the production code from the bottle. Once we get that, we'll be happy to send a $5 off coupon to try another Pantene. Also, please be sure to advise your hair type and the type of buildup you experienced, and we'll be happy to make a recommendation. 

  Kind regards. 

   

• Initial Complaint

  Date:10/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we purchase the OLAY *********** * ******** in *****, while the manufacture date is almost one years ago. We contact OLAY ***** customer service while they reject to replace our product ,it's ridiculous that they don't take any action due to it's OLAY fault ,please assist to resolve this issue ASAP.

  

  Business Response

  Date: 10/29/2024

  Thank you for reaching out and we're sorry to hear of your disappointing experience with Olay. Please know, you've reached North America, we do not have access to the records for consumers in *****, nor information on the products sold there. We have forwarded your information to the team that assist consumers in *****.

  Kind regards. 

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  OLAY don't provide any solution to us ,just simply reject to offer the replacement .please reach out to your ***** HQ to investigate the issue and offer the appropriate solution to fix the issue .
  
  
  
  
  Regards,
  
  
  
  **** ***
  
  

• Initial Complaint

  Date:10/24/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I returned the flosser from order # ****** it was wrong item sent under 60 day money back guarantee I have called them e-mailed them and chatted with them . The bank told me they will not refund the money I have to have Oral B refund it ? I chatted with oral-b yesterday 10/23/2024 and you can see in the attached e-mail they told me there is nothing they can do ? I returned the product proof is attached . I want my $85.99 refunded now it has been long enough . It also cost me $9.03 to return item that was wrong shipped by oral-b now i want that refunded also for a total of $95.03 please make them refund my money this has gone on along time now ! This is like putting a gun to a persons head and robbing them same thing ! **** *******

  

  Business Response

  Date: 10/29/2024

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  
  We are very sorry to hear about your experience and would be happy to assist. The ********** ***** ******** address is not associated with our Money Back Guarantee. If you could provide us with where you came across this address, that will help avoid any future confusion. We have included the correct Money Back Guarantee address below. Finally, if you could provide information showing where your dispute was denied by your financial institution, this will allow us to research things further.
  
  
  Oral-B Satisfaction Guarantee MBG
  PO Box 1108
  Dept P19205524
  Grand Rapids MN 55745-1108
  
  
  Again, we are very sorry for your experience. We look forward to hearing from you and appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 10/29/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  
  

  
  

  (PLEASE TYPE YOUR REASONS HERE)
  
  
  
  
  Regards,
  
  
  
  ******* *******