Complaints
This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 388 total complaints in the last 3 years.
- 138 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I specifically started using pampers for the rewards program. Only for none of the rewards to work… I had 2 discount codes for Walmart and 2 for ******. None of them worked. Reached out via text and was corresponding via email. They told me I had used the codes which I did not and said they would supply a code as a one time curtesy only for that not to work either. And was then I was told I used that as well. I reached out to ****** spoke with a supervisor and they advised that one was canceled because I went back and added things to the order even though I had not submitted my order so the code was cancelled and the other 2 were never activated… how am I even suppose to use the “good gesture code” if it’s not active. I sent the correspondence to them only for them to claim they can’t get the screenshot when before they got the screenshot of everything else. I am a single mother so these codes mean great deal and puts me in a bind and to basically be told I’m lying about what I bought is astounding I even sent a screen shot of my orders of pampers from ****** where I had not bought pampers since 2022 for my niece. How is it possible for all the codes to not work! Then I get blamed fir it
Business Response
Date: 02/11/2025
Thank you for contacting the Better Business Bureau (BBB) and Pampers.
We are very sorry to hear that you are unable to access the ****** offers. We recently discovered an issue with our ****** offers and we continue to work to resolve this issue. At this time the ****** offers are not available in the catalog. They will return when the issue is resolved.
In the meantime, please look for an email from our Pampers team with details about how we can assist.
Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:02/04/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
DO NOT BELIEVE SATFACTON MONEY BACK GUARANTEE. They will not refund my money, they told me they cant accept it due to Canada post strike then tell me I can show them a label and they will look after the rest so went to Canada post showed them and they said what box or bag you want? HAVE TONS MORE PICS OF THE EMAILS THEY SENT TOOCheapest was $13 I'm not paying that I asked for a box to send it in they said no we will send you a prepaid card well card never showed up and now they won't do anything. This razor said satisfaction guaranteed and they will not refund it.Business Response
Date: 02/12/2025
Thank you for reaching back out to
the Better Business Bureau (BBB) and Braun.
We have issued a prepaid debit
card to assist with the cost of the box, although this is not a standard
practice, we were happy to do it as onetime goodwill. You can expect this prepaid
debit card to arrive shortly. We regret that you are dissatisfied with our
terms and conditions as outlined in our policy, we will be happy to process a
refund once the required material are returned
to us. We generally recommend ensuring you’re aligned with terms
and conditions, including return policies, in the event you’re not aligned.
Again, we are sorry for your
experience and appreciate the opportunity to address your concerns.Initial Complaint
Date:01/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was sent email stating I had won a contest with promised prize. then I was sent another email stating they had "made a mistake" offered a small prize alternate. then sent another email offering coupons of $50 value. Never received the coupons. I feel I was cheated by company. So Therefore I wish to wish to receive the ORIGINAL prize I feel I was cheated out of. They should have NEVER sent anyone a email stating THEY WON -then backtracked on it! I feel this bad customer service in the highest form!Business Response
Date: 01/27/2025
Thank you again for
reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due
to an error, the email you received was sent to many people rather than a
single winner. We apologize for this inconvenience and know that this is
disappointing. We are providing everyone who received the email in error
reimbursement of up to $50, your coupons were requested and should reach you within the next 6-8 weeks.
Please know that we are putting measures in
place to help prevent a similar situation from happening in the future. Again,
we are sorry for your experience and appreciate the opportunity to address your
concerns. Please
contact us directly regarding the reimbursement mentioned above.Customer Answer
Date: 01/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
***** *** *****Initial Complaint
Date:01/24/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Proctor and Gamble continue to offer a moneyback guarantee so I purchased the product and I tried the product out and it works just as poorly as the cheap brands do and I have a new dishwasher. I obtained an application for a refund on this product online, printed it and mailed the original receipt and application to the address that was onthe form in the picture. I followed up several weeks later and the chase began and they bumped me from Person to Person to Person ultimately they’ve decided that my claim is now Too old to honour and refused my refund. This is not a fair deal, I followed all the rules and met all the requirements filed my claim on time. I am requesting that they honour their moneyback guarantee as they advertise again as I followed all the rules. Reading reviews on this company I find that they do not honour their commitments.
I have all the correspondence via email to many different representatives dating back to the original submission of my receipts and going forward till I wasjust most recently rejected for the refund in January 2025, and in that email they said that the program was now closed and There would be no refund, I do not accept that as an answer to something that was initiated seven months agoBusiness Response
Date: 01/27/2025
Thank you for contacting the Better Business Bureau (BBB) and Cascade.
We are sorry for your disappointment with Cascade and that you and did not receive your refund. Although we do not handle Money Back Guarantee issues directly, we are happy to help. If you have a copy of your receipt or screenshots of your submission emails, once these are received, we can research this with the Promotions Team. If you do not have access to these, we are happy to reach out to our Promotions Team and research your submission further.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Business Response
Date: 03/18/2025
Thank you for keeping in touch. We're concerned as the debit
card was officially shipped by the bank on 2/9/25 and while ******** Post has
been running a little behind since the strike, we would have expected it to
reach you by this time. Last confirmed with the bank, there was no usage on the
card. Please let us know if you would
like us to confirm there has still not been usage, if not, we can have the bank
cancel the original card (this will make it unusable) and ship a new one, in
the event the original is lost in the mail. We can also wait a bit longer if
you would like.
We look forward to hearing from you.Customer Answer
Date: 03/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I finally received my gift card as finally promised nine months after I filed a claim for my product. Thank you, Better Business Bureau for helping me after they declined my rebate, I couldn’t have done it without you!
Regards,
Gina *********Initial Complaint
Date:01/20/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
P & G all over TV bragging about buy Cascade dish washer detergent.
I decided to try their dish washer product.
“If you are not completely satisfied, your money cheerfully refunded by way of card”
I purchased Cascade, it was the worse detergent I’ve ever had.
Had to pull my dishes and re wash them all by hand. Disappointed
I filled out their forms & submitted within their deadline, this was July 5, 2024.
I kept copies of all my correspondence , my receipt, my envelope requesting my refund, everything.
I keep phoning their help line and they keep telling me we are looking into it.
Here is one of their emails
On Dec 12, 2024, at 2:30 PM, ******************************* wrote:
Hello *** ,
Thank you for contacting P&G Promotions I apologize for the inconvenience I have viewed your account and see it was forwarded on 11/19/2024 to our research department. Please allow a little more time as it can take up to 8 weeks from forwarded date if anything is wrong we will reach out. Please let me know if you if you have any further questions.
Thanks,
Quela
P&G Promotions
I want my refund as the company offers. This has been already 6 months of my asking.
This company cannot brag to the world of a great product & if not satisfied, you get your money back. And then try to ignore my numerous requests for my money back. Misleading and dishonest.Business Response
Date: 01/22/2025
Thank you for contacting the Better Business Bureau (BBB) and Cascade.
Were very sorry to hear about your disappointment with Cascade. Although we don't handle promotions directly, because we value you as a consumer, we are happy to help. Please look for an email from our Cascade Team with further details about how we can assist.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 01/22/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.
The company, P & G has sent an email now indicating that they are sorry for my experience and offering a debit card for the amount owing, in the mail. They say it will take 7-10 days to arrive. IF THIS CARD DOES arrive with this value, then, I will be happy and look for closure. However, they have been putting off my request for SIX MONTHS so seeing, is believing. Please do not close this complaint yet. If this refund rebate is received, I am happy to contact BBB and let them know, and only then, I will ask for my complaint to be closed.
Regards,
********* ******
Customer Answer
Date: 02/11/2025
Received email from p&g on Jan. 22, 2025, stating they will send my rebate refund if $25.75 and I should receive it in 7-10 days.
Nothing has been received here.
jan. 22 was 20 days ago.
i believe I’m being very patient, however this company is not honouring their promises made on TV, that their Cascade will clean dishes, no re-washing.
not true. I’ve had to wash all my dishes by hand as their products is useless.
i still want my refund they promised on TV on to me in the attached email from them, on Jan. 22, 2025. Twenty days ago,
********* ******
Business Response
Date: 02/20/2025
Thank you for letting us know you didn't receive the debit card we requested to refund you for Cascade. The card was requested 1/22/25 and usually processes within a few business days with the bank, however we did confirm with them it was not mailed until 1/31/25, we're sorry for the delay. We've also noticed that since the ******** postal strike, mailings have taken longer than normal, but we expect it should reach you anytime.
We appreciate your patience.
Customer Answer
Date: 02/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.P&G contacted me Jan. 22,2025 a MONTH ago. They offered to resolve this by sendingmy rebate of $25.75, within 7-10 days.To date, nothing has been received. They have NO intention of sending the rebate/refund offered all over TV and commercials.This is NOT SATISFACTORY
Regards,
********* ******
Business Response
Date: 02/26/2025
We appreciate your patience. If you would please let us know if the debit card reached you, we would appreciate it. Please know, you can confirm with the bank that the card was requested, issued, and mailed by calling ###-###-####. Once you select the language select the first option, this will allow you to check the status of your card.
We look forward to hearing from you.
Customer Answer
Date: 02/27/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I submitted my request for their promised rebate/refund on July 4: 2025, over 6 months ago, yet P&G still has done nothing to supply my refund. They send email, they suggest, yet nothing is real. They are liars!I DO NOT ACCEPT this bull.i want my money back!Complaint ID: ********
Complaint Details
P & G all over TV bragging about buy Cascade dish washer detergent. I decided to try their dish washer product. "If you are not completely satisfied, your money cheerfully refunded by way of card" I purchased Cascade, it was the worse detergent l've ever had. Had to pull my dishes and re wash them all by hand. Disappointed I filled out their forms & submitted within their deadline, this was July 5, 2024. I kept copies of all my correspondence, my receipt, my envelope requesting my refund, everything. I keep phoning their help line and they keep telling me we are looking into it. Here is one of their emails On Dec 12, 2024, at 2:30 PM, ******************************* wrote: Hello ***, Thank you for contacting P&G Promotions I apologize for the inconvenience I have viewed your account and see it was forwarded on 11/19/2024 to our research department. Please allow a little more time as it can take up to 8 weeks from forwarded date if anything is wrong we will reach out. Please let me know if you if you have any further questions. Thanks, Quela P&G Promotions I want my refund as the company offers. This has been already 6 months of my asking. This company cannot brag to the world of a great product & if not satisfied, you get your money back. And then try to ignore my numerous requests for my money back. Misleading and dishonest.
The consumer provided the following when submitting the Complaint to BBB
• LIARS!
Regards,
********* ******
Business Response
Date: 03/05/2025
We appreciate your patience. As shared previously, our team does not have access to the promotions records, but given your report, we requested a refund be sent from our location. The bank that issues refunds on our behalf confirmed the card was mailed on 1/31/25 and the address we have on file is the same you provided to the Better Business Bureau. We know mail since the ******** strike is taking longer, where it previously may take up to three weeks, it now appears to be 4-5 weeks. The mailing was sent 5 weeks ago this coming Friday, 3/7/25. Again, we hope you called the bank providing the information share previously to verify the mailing date directly through them. If you've still not received the card and fear it may be lost in the mail, we can request the bank mail a new debit card, the original card would be void and the money transferred to a new card and mailed to you. Please let us know if you would like us to request a new card.
We look forward to hearing from you.
Customer Answer
Date: 03/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.P&G has done nothing to resolve this problem.
They have NOT mailed me any rebate/refund as promised on TV.The refund I asked for 8, yes Eight, MONTHS AGO.
This last comment from them, asking if I have called “the bank”, The bank that issues theirrefund/rebate cards, is ridiculous. As attached, there are approx 4844 different banks in USA. And it is NOT my responsibility to guess which one they use, nor is it my responsibility to call all 4844 banks to guess which does business with P&G.P&G continues to stall, and do absolutely nothing.
I WILL NEVER GO AWAY, I ASSURE YOU.Only once I receive my promised rebate/refund, will I ever quit chasing them.Their behaviour is despicable, dishonest and totally unconscionable.
I WILL NOT GO AWAY!
Regards,
********* ******
Business Response
Date: 03/07/2025
Thank you for writing back and we're sorry for any confusion. The phone number for the bank was provided in our 2/27/25 reply to the BBB, we've included that reply below or by reviewing our previous replies posted to the BBB. We hope this is helpful and please let us know if there is any issue once you speak with the bank. Also, either you or we can request the bank reissue the card if it appears it is lost in the mail.
Kind regards.
We appreciate your patience. If you would please let us know if the debit card reached you, we would appreciate it. Please know, you can confirm with the bank that the card was requested, issued, and mailed by calling ###-###-####. Once you select the language select the first option, this will allow you to check the status of your card.
We look forward to hearing from you.Customer Answer
Date: 03/07/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.There has never been any bank info supplied to me. Nor is it my responsibility to search and call some bank, somewhere, to find if you have supplied a debit card to them for me.Any bank, is NOT going to divulge information on their business with P&G.
That is breaking client confidentiality.
The responsibility lies on P& G to make good on their public promise to send a rebate/refund if their product does not work.P&G has not supplied me with their publicly promised rebate/refund.
i am NOT satisfied, no will I ever be satisfied until this refund arrives and I have cashed it.
I promise I will NOT go away.
I will continue with the BBB until a real refund appears.
NOT SATISFIED!
Regards,
********* ******
Business Response
Date: 03/18/2025
Thank you for writing back, please know, you are allowed to contact the bank directly if you would like, per the terms of our fulfillment. We were glad to confirm with the bank that the debit card has been used in full.
We wish you the best.
Customer Answer
Date: 03/19/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
********* ******After only 8 months, P&G has sent me the promised rebate, refund. And that arrived only because of my getting involved with the BBB. This arrived yesterday. Eight ( 8 ) Months! I’m sure they had no plans whatsoever to honour their commitments. Thankyou to BBB for assistance in this stupid matter.
Initial Complaint
Date:01/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Purchased plug in products that are defective. There is only one top coming off of each bottle of oil. I normally use glade but wanted to try these and it says made in ***** not sure if a machine placed the tops on but there is no way to remove them without cutting yourself.Business Response
Date: 01/17/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Febreze. We’re sorry to hear that you’re having trouble removing one of the caps from our Febreze Plug.
Our products go through many quality checks to ensure they reach you in perfect condition and we’re sorry that this wasn’t the experience we’d expect you to have. We’re always listening to and learning from our consumers and value your feedback. We will be sharing your experience with our team internally.
Since we value you, please keep an eye out for an email from us directly regarding compensation.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Business Response
Date: 01/24/2025
Please see the attached message, apologies for any confusion.Customer Answer
Date: 01/24/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Regards,
******** *******Initial Complaint
Date:01/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased 2 packs of Pampers swaddles a few months ago to prepare for my baby coming soon. I recently learned that these are made with pfa/pfoa and other harmful chemicals. Unfortunately it is past the return policy from the store i purchased them from. I am not comfortable using them. I reached out to p&g/pampers to ask if they offer a refund or voucher for a cleaner alternative product. However they have said they do not and are not willing to do anything about it. I don't understand how a company that stands behind their product wont offer a refund if a customer is not satisfied with it. I am asking for a refund for the 2 boxes, or if p&g makes a diaper without harmful chemicals, a voucher for those instead. I would gladly send these 2 boxes i have back to p&g.Business Response
Date: 01/14/2025
Thank you for contacting the Better Business Bureau (BBB) and Pampers.
Please know that we have shared your concerns with the rest of our Pampers Team and want to assure you, our products are safe. Many of us are parents are self and feel confident and safe using our products on our little ones. While it is not our policy to reimburse for products unless there is a quality issue, please look for an email from our Pampers Team with further details about how we may be able to assist.
We appreciate the opportunity to address your concerns.Business Response
Date: 01/14/2025
Thank you for contacting the Better Business Bureau (BBB) and Pampers.
Please know that we have shared your concerns with the rest of our Pampers Team and want to assure you, our products are safe. Many of us are parents are self and feel confident and safe using our products on our little ones. While it is not our policy to reimburse for products unless there is a quality issue, please look for an email from our Pampers Team with further details about how we may be able to assist.
We appreciate the opportunity to address your concerns.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To the Charmin Company:
Back in December I received an email in my inbox from '**********************' informing me that I had won the Charmin Super Mega Sweepstakes that I had entered earlier. However, I was later disappointed to receive a follow-up email titled "Oopsie, we made a poopsie," which indicated that the initial message was a mistake. Instead of the promised 18-pack of Charmin for the next 12 months, I was offered a $2.00 coupon as a consolation.
This unexpected and unfair reversal of what was promised earlier is upsetting, and it warrants a more reasonable resolution. I am writing to request that Charmin addresses this issue appropriately. I look forward to your prompt and fair response.
Thank you,
***** ******Business Response
Date: 01/10/2025
Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 01/12/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.P&G has not sent me any $50 coupon or credit, as they have stated in their response. Since I have not received any $50 credit, I am rejecting their response. I am still waiting to receive what they had promised.
Regards,
***** ******
Business Response
Date: 01/14/2025
Thank you again for reaching out regarding the
Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
received was sent to many people rather than a single winner. We apologize for
this inconvenience and know that this is disappointing. We are providing
everyone who received the email in error reimbursement of up to $50. Eligible
consumers can expect these coupons to arrive within the next 6-8 weeks.
Please know that we are putting measures in place to help prevent a similar
situation from happening in the future. Again, we are sorry for your experience
and appreciate the opportunity to address your concerns. Please contact us
directly regarding the reimbursement mentioned above.Initial Complaint
Date:01/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
12/16/2024
Won a year supply of Charmin from P&G
Now they will not honor the contest!Business Response
Date: 01/10/2025
Thank you for reaching out regarding the Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you received was sent to many people rather than a single winner. We apologize for this inconvenience and know that this is disappointing. Because your loyalty is important, we are providing everyone who received the email in error reimbursement of up to $50.
Please know that we are putting measures in place to help prevent a similar situation from happening in the future. Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 01/10/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.I entered a Charmin contest and received an email that I won for that month! I do expect the prize and will not accept coupons are anything else in its place.
Regards,
***** ******
Business Response
Date: 01/14/2025
Thank you again for reaching out regarding the
Charmin Super Mega Sweepstakes. Unfortunately, due to an error, the email you
received was sent to many people rather than a single winner. We apologize for
this inconvenience and know that this is disappointing. We are providing
everyone who received the email in error reimbursement of up to $50. Eligible
consumers can expect these coupons to arrive within the next 6-8 weeks.
Please know that we are putting measures in place to help prevent a similar
situation from happening in the future. Again, we are sorry for your experience
and appreciate the opportunity to address your concerns. Please contact us
directly regarding the reimbursement mentioned above.Customer Answer
Date: 01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.They say the company will send something up to $50, they originally were going to send just a few coupons. I do not accept this. The email said I was one of the winners of the contest. I do expect the prize.Thank you,
Regards,
***** ******
Initial Complaint
Date:01/07/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My wife bought me a new Series 7 7171cc, wet & dry shave, Razor from Braun. It came with a 4 in 1 smart care center thing. This thing does not work at all!! I have contacted customer service they have given me the runaround and NONE of the troubleshooting they have tried has worked. I have tried to get a replacement and have GOTTEN NO WHERE! Very frustrated with the customer service from Braun. I feel like they took my money and ran. All I want is a new 4in1 smart care center with the darn cartridge so I can properly clean and lubricate the razor. I paid for them and they don't work!!!!!!!!!!!!!!!! All i would like is for the 4 in 1 smart care thing to be replaced and Braun Clean & Renew Refill Cartridges, 6 Pack replaced. thank youBusiness Response
Date: 01/08/2025
Thank you for contacting the Better Business Bureau (BBB) and Braun.
We are very sorry to hear about your experience and your disappointment with our service, and for giving us the opportunity to explain. First, be assured, our products go through many quality checks to ensure they arrive and stay in the best possible condition, so we thank you for taking the time to let us know about this.
As you likely know, our shavers come with a two-year warranty from the date of purchase, so long as you have a copy of your receipt. We can see you chatted with us on 12/27, and we shared a link to our online check-in to start the warranty process. This allows you to print a free shipping label and get updates of your return. Once our service center receives your shaver and cleaning station, they will diagnose if the problem is only with the station or if it is with the shaver as well. From there, based on the issue, they will repair and/or replace parts to ensure your units work together as expected. The reason both the shaver and cleaning station are needed is because they are a paired unit. Again, the shaver is needed to ensure the devices work together correctly before we return them to you. Please view the link below to start the online check-in process to get a free shipping label so long as you’re within warranty.****************
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.
Customer Answer
Date: 01/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.this was a Xmas gift from my parents who live in ***** ****** I live in ***** ********. They’re elderly I don’t want them to be disappointed that that part of the gift they gave me doesn’t work. SMH. Listen I love the razor but the base thing not working is a darn shame and not right.
Regards,
******* ************
Business Response
Date: 01/14/2025
Thank you for reaching back out to the Better Business Bureau (BBB) and Braun.
Please keep an eye out for an email from us directly regarding a warranty exception.
Again, we are sorry for your experience and appreciate the opportunity to address your concerns.Customer Answer
Date: 01/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint. For your reference, reasons for rejection are included below.Their response is a joke? They want me to PAY to ship it back to get fixed?? Wow! This is the worst customer service I’ve ever received period! They should be ashamed! I use the razor every day so no I will not ship it back NOR will I PAY for shipping. It’s ok I’m going to start reviewing this razor and Braun on social media and let everyone know about this awful experience and the awful customer service I’ve received. This is a slap in the face period.
Regards,
******* ************
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