Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/07/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a Series 9 Pro Electric Shaver with PowerCase, ****** back on Jan 19, 2023 from Braun a P&G Company for $372.00 and since then they lowered the cost of the razor by $65.00 and I called Braun customer service to get a price match for the new price of 314.00 and they refused to give me back the difference and I only bought it about 2 weeks ago.

  

  Business Response

  Date: 02/13/2023

  Thank you for reaching out to the Better Business Bureau and Braun regarding your most recent order.
  
  Please keep an eye out for an email from us directly regarding your refund.
  
  Again, we appreciate you reaching out to the Better Business Bureau and our team.

• Initial Complaint

  Date:02/06/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Oil of Olay for myself and for my mother during the holiday season. They were offering a $25 gift card with a purchase. I tried filling out the online forms and they would not go through. I first tried emailing and they told me to call the 1-800 number. Upon calling the 1-800 they collected my informtion as well as my mothers and stated they filled out the claim forms and they will be in contact with me to provide the receipts. I waited a few weeks and no one responded. I emailed again and again I was told to call. The same process occured when I called the second time. They collected all the information and stated I should be receiveing a call soon. No call or email every came. The promotion ended 1/31/23. I have been trying to get this issue resolved since the end of December.

  

  Business Response

  Date: 02/13/2023

  Thank you for reaching out to the Better Business Bureau and we're sorry to hear of the issues you had with the Olay rebate.  We truly appreciate your loyalty so did reach out to our Promotions Team since they have access to the records.  They advised an email has been sent with the rebate information, but we've also included the links here. ******************************************************************************************* *** *******************************************************************************************

  Please let us know if you need additional assistance. Kind regards. 

• Initial Complaint

  Date:02/04/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  - I purchased a IO SERIES 4 Rechargeable Electric toothbrush on 11/25/22 during the black friday sale and after the purchase, Oral-B (P&G) cancelled the order.
  
  - I called on 12/5 to follow up about the cancellation and the rep told me they would need to send it to IT to determine the cause, then they would email me in 24/48 hours to determine if they could send a discount code. I never received an email.
  
  - On 12/13 I followed up with customer service via email. They responded on 12/14 telling me that my order was still being looked into and asked for patience while they were investigating the case.
  
  - I never heard from them so I followed up on 1/21 asking for an update. On 1/30, I received a response stating that I should be able to proceed with the purchase. I responded 1/30 to ask where the discount code was.
  
  - On 2/2, the rep informed me that he was not able to provide me with a discount code because they already sent me one and it was not used. I responded 2/2 informing them that I never received a discount code.
  
  - The rep responded on 2/3 informing me that an email was sent on 12/9 with a referral code and that they would not issue me a new one because I did not use the old one.
  
  - I never received a separate email with the discount code. The email he claims that was sent to me does not match up with his responses: He claimed the discount code was sent on 12/9 but on 12/14 he responded that my case was still being investigated.
  
  - With the most recent email, I did try to use the discount code to see if it would work but there is a minimum purchase. I’m unhappy with the way this has played out. I made the purchase for 59.99 and oral b/p&g unfairly cancelled it. I tried to work this through with customer service but they are providing inconsistent information. I would like to receive this toothbrush at the price I purchased it.

  

  Business Response

  Date: 02/13/2023

  Thank you for contacting the Better Business Bureau (BBB) and Oral-B.
  
  We are very sorry to hear about the issue you had about your Oral-B order. Please keep an eye out for an email from us directly regarding your Oral-B order and discount.
  
  We appreciate the opportunity to address your concerns.

• Initial Complaint

  Date:02/01/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in the Olay promotion: spend $25+ get $25 Digital Gift Card. I'm really having difficulties receiving the redemption certificate for ***r Gift Card for $25.
  I purchased the required products per guidelines and attempted multiple times to submit it for $25.00 before the deadline of Jan 31. Their website was very buggy and continuously gave error messages not allowing to register an account needed to upload the receipt.
  
  After I contacted their support several times about this, they told me that they are aware of thus problem and assured me that the website will be updated before the end of the month. Though as of yesterday the same issues persisted and I wasn't able to register my account.
  
  When I attempted to contact them today, I wasn't able to do so as both, their website and phone number went off the air.
  my receipt was anove the qualifying amount of $25.
  
  Please help me resolve this issue. I have spent so much time on this and still no solution. And now I can't even follow up with their team that was aware of this issue.
  
  Many thanks

  

  Business Response

  Date: 02/03/2023

  Thanks for reaching out regarding the Olay Rebate, we're sorry to hear of the issue and are happy to help. Since we do not have access to the Promotion Team records, we contacted them directly.  They advised an email has now been sent with the link, but we've also included it here  ********************************************************************************************

   

  Thanks for loyalty to Olay and we wish you the best. 

• Initial Complaint

  Date:01/30/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have purchased Tide pods for the past several years to use for myself and my daughter whom is in college. This past year we have noticed blue stains on our clothing. It took us awhile to figure out that the stains were coming from the Tide pods. We have 2 different washing machines that are being used and have since replaced our washing machine, and the blue stains are still appearing. I have contacted Tide to file a complaint. The asked me to send in the articles that I did not throw away, which was 31, and to send receipts, the rest of my current Tide pods, paperwork completed, pictures, etc. I did do this and they responded to my email that they are not the cause of the stains and they closed my complaint. I know that this is the reason for ruining my clothing.

  

  Business Response

  Date: 02/07/2023

  Thank you for reaching out to the Better Business Bureau and we're sorry for your disappointing experience. Please know, we are evaluating your claim and will reply via postal mail when a decision is made.

  We appreciate your patience and wish you the best. 

  

  Business Response

  Date: 02/08/2023

  Thank you for contacting the Better Business Bureau (BBB) and Tide.
  
  
  We were very sorry to hear of the experience that you had with Tide pods. Please check your inbox for an email from Tide, detailing our findings. We will also be sending a mailer that you will receive in the coming weeks.
  
  
  Again, we are very sorry for your experience and appreciate the opportunity to address your concerns.
  
  ..

  Customer Answer

  Date: 02/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution is satisfactory to me. I am waiting for their promised reimbursement and letter before closing the case.
  
  
  
  Regards,
  
  
  
  ***** *******
  

• Initial Complaint

  Date:01/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Proctor & Gamble has failed to honor the Charmin Roll Fit Guarantee. I filed a valid claim and provided proof of purchase and a receipt; however, my claim was denied for no reason.

  

  Business Response

  Date: 02/02/2023

  Thank you for reaching out to the Better Business Bureau regarding the Charmin guarantee. We're sorry for your disappointment and were happy to research this.  While we don't have access to the Promotions Team records, we did ask them to review your submission. They advised the UPC code provided was not in their list of UPC codes, however we have now approved the submission. Please look for the refund via prepaid debit card to arrive in the next four weeks.

  Kind regards. 

• Initial Complaint

  Date:01/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in the Olay promotion: spend $25+ get $25 Digital Gift Card. I'm really having difficulties receiving the redemption certificate for Instacart Gift Card for $25 that was approved. I purchased the required products per guidelines and submitted for over $25.00. There had some bugs in their website with uploading the receipt process. After I contacted their support several times about this, my receipt was approved for $26.73 which is more than qualifying amount of $25. This was approved as of 12/23/22. After several emails sent and contacted them thru phone calls, they still did not send redemption certificate for the $25 Gift Card yet. Nor responding to any emails that I sent so far.

  

  Business Response

  Date: 01/24/2023

  Thank you for reaching out to the Better Business Bureau regarding the Olay Rebate.  We're so sorry to hear of your experience and are glad to have the opportunity to help.  While we don't have access to the promotions records we did reach out to our Promotions Team and they advised your reward was approved, but didn't process as expected. Please check your email inbox for the reward email, if it is not there, check your junk/spam folders. 

  Kind regards. 

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* ********
  

• Initial Complaint

  Date:01/19/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bounce has chanced their “Free & Gentle” dryer sheets that are supposed to be fragrance free. The new formula is indeed scented and caused me a severe allergic reaction. When reported to Bounce through ******* report I was brushed off. I went to their website to compare ingredients and was shocked to find over 25 (that’s where I stopped counting) reports of this issue throughout 2022. I had purchased them on sale 5/2022 and just now opened the box. I had severe hives, migraines and asthma attack. It’s unconscionable that Proctor & Gamble knew of the issue, ignored it and put the health of thousands at risk. An immediate warning and recall needs to be issued and the company should have, at minimum, fines issued and business practices reviewed by the proper agencies, for their deliberate inaction taken by P&G and subsidiary Bounce.
  This website contains the dozens of reports/reviews of the perfume issue. ************************************************************************************************

  

  Business Response

  Date: 01/24/2023

  Thank you for reaching out to both
  the Better Business Bureau and our team directly regarding Bounce Free and
  Gentle. We’re so sorry to hear about your experience and appreciate your
  ensuring this was brought to our attention. We hope this finds you doing well.  As a company, we're dedicated to making
  products that improve the lives of our consumers who use them, so it is
  important that we know. Please be assured these comments have been shared with
  the appropriate people in our company.
  
  We also want to share that we
  thoroughly evaluate our products for safety when used as directed. As part of
  standard practice, we regularly monitor our products, as well as our consumer
  comments about them and we maintain an ongoing monitoring program for quality
  and safety. As such, we take your report very seriously and ask that you save
  any remaining unused product for 2 to 3 weeks in case we need more information.
  We also know and respect that some consumers may have unique sensitivities to some
  of the ingredients used in everyday products and would recommend discussing
  concerns further with your medical professional.
  
  We want to assure you the
  Bounce Free and Gentle dryer sheets do not have any added perfumes; they may
  have a scent due to their natural smell of the ingredients, but not added fragrance.  There is also no masking fragrance added to
  cover the natural smell.  If you notice
  the natural smell, it should not transfer on to fabrics after use.  Finally, under unique circumstances, if the
  Bounce Free and Gentle sheets are stored in prolonged contact with strongly scented products, the product/packaging
  can pick up fragrance from other nearby products. 
  
  
  Again, we appreciate you
  reaching out to the Better Business Bureau and our team. Please look for our
  refund to arrive in the coming weeks and we wish you the best.

  Customer Answer

  Date: 01/26/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  Quite simply, a product can not be called “fragrance free” if the materials used to make the product are fragrebced. Using that excuse is absurd. At best, the product should state “no ADDED fragrance” and provide a warning to allergy sufferers that there may be scented materials in the product. 
  It’s important to note that I, and most of the other users who suffered similar reactions, had been using this product for years with no reactions. That makes it clear that something about the product WAS changed. 
  Lastly, the notion that the product may pick up scent from adjacent fragranced products is ridiculous given the number of complaints and in addition, the company stating this is an admission that they are aware that their product packaging is not sufficient to protect allergy sufferers, their main consumer of this product, are at risk of adverse reactions and are not notifying users of the product and f the risk..
  
  
  Regards,
  
  
  
  ***** *****
  
  

• Initial Complaint

  Date:01/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A few months ago I bought the fabreeze plug ins for my new place. I’ve never used them before. One was leaking so I pitched it , the other 2 I put around the house. After a week or so I noticed there wasn’t any fresh smell when walking in so I checked them out. One in my entertainment center had all leaked all over my outlet and when I went to wipe it up the wood disintegrated! I never have seen this before with air fresheners so I got on ******* to message them! Fabreeze said that they would give me $50 or I can fill out for an investigation. I declined the $50 since my furniture is ruined and it cost about $300 . So p&g sent me paperwork to fill out which I included a pic of , and an envelope to mail the defected products in. I had to put the plug ins into a plastic bag so it wouldn’t leak all over the envelope. I got a letter the day before saying that their package says not to use near wood. (That’s incorrect there is no notice) and saying there was nothing wrong with the plug ins and they didn’t have leaks. Another lie. They said my wood was ruined by something else. So I messaged them again via ******* basically saying “f**k you” well not basically I say a few F**k you’s and that I would contact bbb and hopefully get some help. It’s such b******t to me this million/ billion dollar company could take such advantage. If it were more than $300 I would maybe get a lawyer.

  

  Business Response

  Date: 01/20/2023

  Thanks for reaching out to the Better Business Bureau (BBB) and Febreze. We're sorry about your experience with our Febreze Plug-in and your disappointment with our findings.
  
  Please know our decision was in part based on the photo of the damage, the damage appears to be in a area of the furniture away from the edge of the unit and does not appear to have an outlet nearby that the unit would have been inserted in. In addition, based on the shape of the damage in the photo, it appears the unit was set on furniture, which our packaging does warn against. Also, to assure ourselves, as well as you, we performed a test on the Plug warmers you sent in. We inserted a new refill in your warmers and plugged them upright into an outlet, allowing them to be plugged in for an extended period of time. Upon completion of our test, there was no evidence of leaking. In addition, upon visual inspection, there was no damage to the refills that were returned. As a result, we're confident in stating that, it appears the oil leaked from the unit when it was laid on the surface and the leakage was not a result from a defect in the Febreze products, therefore we cannot assume responsibility for the damage.
  
  Please note the following statements included in the package operating instructions:
  
  "Insert warmer unit UPRIGHT into outlet."
  "Rotate plug if necessary."
  "Placing warmer on its side or upside down will cause leakage."
  "Do not place bottle or caps on finished wood surfaces."
  
  Again, we're sorry for your disappointment and wish you the best.

• Initial Complaint

  Date:01/17/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had tried to register for the Olay promotion: spend $25+ and get $25. However, I tried to register, it says someone has already registered at your address. I had contacted phone support 3X since mid December and filled out the support form 2X. Each time, I was told the issue was escalated to a manager and that someone will get back to me within 24 hours. As of yet, no one has gotten back to me. I had also tried registering at my mother-in-law's address in which I had received the same message. I know both address has not register for this rebate. I would like someone to manually register me and apply the rebate, I can provided the receipt proof.

  

  Business Response

  Date: 01/23/2023

  Thank you for reaching out to the Better Business Bureau regarding
  the Olay Rebate.  We’re sorry to hear of
  the difficulty you have had and be assured, we’ll report this.  If you could please reply to this message and
  advise which reward you preferred, we’ll be back in touch with you.

  
  We look forward to your reply.

  Customer Answer

  Date: 01/23/2023

  Better Business Bureau:
  

  I would like to receive the $25 rebate for the ****** *** ***** gift card. The original receipts was attached for proof and my mailing address is part of the original compliant in which Protector and Gamble can mail the gift card to me.  If they can have this processed, I would be satisfy with the resolution.

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  *** *****