Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/12/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Gillette is continuing to produce defective products with their disposable razors specifically the Mach 3 disposables. The quality is getting worse and the company is so greedy they only care about making their products as cheap and crappy as possible and don't care about quality control. I had a brand new product fall apart using it for the first time. I tried to contact their customer service but they treat their customers like shit and don't care about anything.

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau and Gillette. We’re sorry to hear about your experience with the Gillette Mach3 Disposable razors, and we would like to assist.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this.
  
  We have not made any changes to the Mach3 Disposables since their release in 2008. We take pride in our products, and when you aren’t having a great experience, we like to know. We are seeing that you’ve contacted us three times, once in 2020, and twice in 2021 regarding the same issue. Each time we have sent coupons to replace these.
  
  We only recommend buying from reputable retailers to ensure you’re receiving a legitimate product. Online retailers, such as ****** and ****, may have sellers that sell non-legitimate products, so we recommend only buying from stores you know and trust.
  
  Please keep an eye out for an email from us directly regarding your refund.
  
  We appreciate the time you took to reach out to the Better Business Bureau and Gillette. 

• Initial Complaint

  Date:01/12/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I applied for the $25 gift for purchasing Oil Olay Products during the required time frame 12/19/2022 12:34 pm
  
  At first the the website would not let me register. So did a search online and there were 100's of complaints of not being able to register.
  So I filed a complaint with your support group. They wrote back saying the problem was fixed so I wrote back with this message below.
  
  It still won't register me.
  You can register me and send me my $25 ***** digital gift card
   
  All the info below is right! Still not working. Olay is doing false advertising. Will be filing complaint with Better Business Bureau
   
  ******* **********
  *************************
  ******** ****** ***** ******** *** ***
   
  Password ***********
   
  Attached is copy of receipt.
  
  finally was able to register.
  My receipt was rejected within seconds.
  Once again I checked online and there were 100's of complaints about the receipts being rejected immediately.
  
  This isn't fair to your customers. First the website doesn't Second valid receipts get rejected in seconds.
  
  Most people won't take the time to file a complaint with the BBB over $25.
  I'm hoping this makes P&G go back send the $25 gift certificates to all the people who bought Oil Olay products in good faith of getting the $25 gift certificates.
  
  Attached is copy of my receipt and copy of the emails between myself and P&G support group.

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau regarding the Olay Holiday Promotion.  We're sorry to hear of your experience and did reach out to our Promotions Team since we do not have access to their records. They replied and asked if the personal information you provided the BBB is the same information you registered with.  They looked under the email, first and last name in different combination and could not find any history of this name or email registering or uploading a receipt.  

  We appreciate any additional information you can provide. 

   

  Customer Answer

  Date: 01/14/2023

  Better Business Bureau:

  I've attached a copy of scanned receipt again.

  I cannot see the response from P&G in BBB messages you have sent me and I have not got any emails from P&G.

  I'm a bit confused.
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******* *****
  
  

  

  Business Response

  Date: 01/19/2023

  Thank you for replying, we have included our previous response below. Please provide the information requested.

   

  Thank you for reaching out to the Better Business Bureau regarding the Olay Holiday Promotion.  We're sorry to hear of your experience and did reach out to our Promotions Team since we do not have access to their records. They replied and asked if the personal information you provided the BBB is the same information you registered with.  They looked under the email, first and last name in different combination and could not find any history of this name or email registering or uploading a receipt.  
  We appreciate any additional information you can provide. 

  Customer Answer

  Date: 01/22/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  They have done nothing.  I was not issued my ****** $25 Digital Gift for buying Oil Olay product.

  One issue is have dyslexia and I see the email for complaint with BBB is different from one for P&G rebate.

  I often switch the "**" and "**" in *******.   My email with BBB is micheal.*************** and with P&G it is *******.***************

  This should not be an issue as below is what I entered on the P&G site.

  ******* *****
  

  *******.***************
  Password   *********
  ***** **** ****** ***** ******** *** *** *****
  requested a ***** $25 digital gift card
  Attached is copy of receipt.
  

  attached is everything sent to P&G
  

  
  Regards,
  
  
  
  ******* *****
  
  

  

  Business Response

  Date: 01/24/2023

  Thank you for replying with the correct information used to register for the Olay Rebate.  With the updated email address, the Promotions Team was able to find your record and sent the reward link.  Please check your email for the message, if it is not in your inbox, check your Spam or Junk email folders.

  Kind regards. 

  Customer Answer

  Date: 01/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I have not gotten an email from P&G.  I've checked my email both inbox and spam.  Could P&G please write write what their response and resolution they are proposing here so it is recorded with the BBB.

  I've attached a copy of the receipt so BBB has record of it.
  
  
  Regards,
  
  
  
  ******* *****
  
  

  

  Business Response

  Date: 01/29/2023

  Thank you for reaching out again.  While we're unsure why you cannot find the email, we did request the link from our Promotions Team.  Please use *******************************************************************************************.

   

  Kind regards. 

  Customer Answer

  Date: 01/30/2023

  Better Business Bureau:

  Thank you for your help. I finally received my $25 certificate. 

  I know it was only $25 digital gift certificate.   There are so many complaints online of Oil of Olay and P&G not honoring this offering.  

  Big Business scamming consumers.  The BBB keeps these businesses more consumer friendly.  Thanks!
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******* *****
  
  

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased plug in scent for downstairs powder room. Liquid leaked from product ruining my floor/baseboards. Doesn’t seem to be a way to email a client service department on website. Product is defective. I now need to replace floor and trim.

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau and Febreze. We’re sorry to hear about your experience with the plugin, and we would like to assist.
  
  Our claims team has reached out to you regarding this incident. Please be sure to retain the physical product in case we will need to retrieve it. This claim process is not a guarantee of compensation, but of fair evaluation. Once we hear back from you with the information that we’ve requested, we will be able to assist you further.
  
  We appreciate the time you took to reach out to the Better Business Bureau and Febreze. 

• Initial Complaint

  Date:01/11/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in Olay Holiday Gift Rebate promotion and my rebate was approved. I was sent my $25 Uber Gift Card, however the link never worked. I reached out to 'yourdigitalreward' but they never responded. Then I reached out to Olay customer support, and they provided one of the worst customer services. Initially they tried to help and resent me the direct link to $25 UBER GC, and when that also did not work, they stopped responding. After multiple emails and customer support request, today I received an email stating "Unfortunately, there is only one reward per location and ******* redeemed their Uber reward on Dec 10th."
  
  This is wrong and is what I am disputing and filing complaint against. I live in Cambridge and ******* lives in Phoenix. I was visiting, and I was made aware of the promo....and it me submitting for myself does not mean I am not eligible just because I submitted from Phoenix.
  
  1. If there was one reward per location, then how come *******'s reward was approve don on Dec 10th, and mine was approved on Dec 12th?
  2. Promotion is one reward per location, well, ******* lives in Phoenix, and I live in Cambridge. As stated, I was visiting during my Winter break. So how come NOW, Olay support is denying my approved reward giving wrong reason as same location. Don't they know Phoenix and Cambridge are two different locations? If my submission from Phoenix is an issue, then I will submit it from Cambridge if that's what Olay wants? Its ridiculous the way Olay tries to run their promotion to deny rebates, which only creates negative impression of this company and product.
  
  Just because they are not able to fix the issue, they should not simply come up with any reason to not resolve the issue.
  
  Kindly look into it.

  

  Business Response

  Date: 01/17/2023

  Thank you for contacting the Better Business Bureau regarding the Olay Holiday Rebate.  We're sorry for your disappointing experience, but are glad you let us know.  While we don't have access to promotions records, we have reached out to the Promotions Team for more information and are waiting for their response.

   

  We appreciate your patience and will be in touch when we have more information. 

  

  Business Response

  Date: 01/19/2023

  Thanks for reaching out to the Better Business Bureau (BBB) about
  the Olay Holiday offer. Our Promotions Team looked further into your report and
  found that two rewards were actually redeemed and a third was attempted to be
  redeemed.  Please know, the terms do
  state that this offer is limited to one per household. The same IP address redeemed
  awards on 12.10.22 and 1.2.23, which it appears our system did not catch, or
  the second attempt would have been blocked. 

  
  We’re sorry for your disappointment, but your household has
  exceeded the one per limit and we cannot provide further assistance.

  
  Kind regards.

  Customer Answer

  Date: 01/21/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  I do not live in that household. I live in Boston, I am a student. I was visiting and I happened to redeem there. Not sure if that accounts for same household. If you want I can redeem at my hostel. 

  You have this strange policy of one per hosue hold, are you wanting only one person in that household to use that product and other members should share? Is that what you want? Anyway, you guys have problem and you do not understand customers. I will return the product and you can keep your gift card. I am anyway not a fan of Olay, just wanted to try. 
  

  
  
  Regards,
  
  
  
  ******* *******
  
  

• Initial Complaint

  Date:01/06/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a P&G product: old spice timber scented body was and deodorant of the same scent. When I got the product I had ordered online, it was suppose to have a smell of sandlewood and have a long lasting scent. This couldn't be farther from the truth, it actually had no scent at all! I confirmed this buy asking several of my friends to smell it and the consensus was the same. No smell at all. I contacted P&G customer service and they said they would contact me withing 48 hours, which never happened. It has now been 3 days and still no response. This level of customer service as well as the way the represent their products is beyond pathetic, it's borderline criminal as they are completely misrepresenting their products.

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau regarding your Old Spice purchase. We're sorry you were disappointed with the scent of the products and that we didn't reply in a timely manner.  Our messaging does say we hope to reply within 48 hours, but unfortunately with the backup from holiday time off, we are running behind.  

  Please be assured your disappointment has been shared internally.  I do see where our email team recently replied to your message, that you provided receipts and that compensation was sent.  The two mailings should arrive within 10 business days however, the debit card does come from a separate location and may take several more days to arrive.

  Thank you again for reaching out and kind regards. 

• Initial Complaint

  Date:01/05/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in the Olay promotion: spend $25+ get $25 and experienced quite some difficulties
  
  1) at first, there are bugs for their website that I cannot finish the registration and upload the receipt
  2) even it is resolved quite a few days later after I contacted their support, I was notified that my receipt does not reach the qualifying amount of $25. But I spent actuallly over $50
  3) After several rounds of emails, I was told that the issue was corrected in their system and I should get the rebate
  4) Each time I contacted Olay, I was told that I would get it in 1-2 days. I got such promises several times and I still have not got the rebate as promised in their promotion.

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Rebate.  We have reached out to the Promotions Team, to research
  this further and will be in touch when we have additional information.
  
  We appreciate your patience and wish you the best.  

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:

    Today, I got an email with the redemption code from the Olay team. So, your communication does work. Thank you, BBB staff. 

     However, I do not get anything after I entered the redemption code, following their instructions, though I did see "congratulations....".  Ialso checked my spam folder, nothing at all.  Below is the email from the Olay team:

  Here is your redemption code:XXXXXXXXX

  To redeem:

  Enter your redemption code here. 

  Once you’ve entered your code, you will receive an email from [email protected].
  Please keep your eye on your junk and spam folders.
  Thanks,
  The Olay Team

   that is just like what I got at first, failed uploading my receipt again and again. There seems bugs with their system.

   
  Regards,
  
  
  
  **** ****
  
  

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau regarding the Olay Rebate.  We're so sorry to hear of the experience you had and were happy to have this researched. While we do not have access to the records of the Promotions Team, we did reach out to them to research this further. They confirmed that after researching your report, they were able to email send the reward email on Monday 1.9.23. 

   

  We appreciate your patience and please let us know if you need anything additional.

  Customer Answer

  Date: 01/13/2023

  Dear BBB staff,

    Thank you for following this issue up.

    Please also bring my regards to the P&G group.

    However, I also want to point out the issue:

  1) I did get the reward email on Jan 9, However, when I entered the redemption code online following the instructions, I got nothing (also checked spam folder). Tried it once more, it indicated failure or sth like that, indicating it is already redeemed.

  2) I've been checking emails these days, but still no rewards sent..

  3) Today, when I got your email, I tried it once more, now the redemption code works and I got the reward immediately.

  4) Again, it seems to me the Olay rebate program is very unreliable and has too many bugs with their system. Customers like me are always out of the loop

   

  Again, thank you and P&G

  Best

   

   

   

• Initial Complaint

  Date:01/03/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just purchased TWO cases Bounty Select a Size 2 ply paper towels 83 Package of 8 for 24.19 eac.
  
  $ 48.38 plus tax from ****** ***** Inside rolls are getting smaller and there is so much waste even before you begin the roll which is pasted or glued so tight that some additional paper towels are wasted. THIS IS after you remove the wrapping. After you remove the wrapping, there are about THREE loose sheets that are not part of the roll. Very exasperating.
  The rolls are getting smaller, and the price is getting higher - PRICE GAUGING
  I can tell how small they are getting beacuse we are able to fit them in the cabinet, when once we had to store them in different closets. Please do not cheat the consumer any time, especially during this Pandemic and Inflation. Please return my money - Bounty is just like the cheap generic paper towels, only P&G is trying to price gouge us. Please refund me for $ 48.38 - at least - I also paid tax and shipping on top of that. Not good business practices.

  

  Business Response

  Date: 01/10/2023

  
  Thank you for reaching out to the Better Business Bureau and Bounty. We’re sorry to hear this, and we’d like to help.
  
  Our products go through many quality checks to ensure they arrive and stay in the best possible condition. Thank you for taking the time to let us know about this. In regards to size, please note that we offer many different sizes.
  
  We continually strive to find the right balance between ensuring superior value for consumers and operating our business sustainability for the long term. P&G -- including our Family Care business -- has seen substantial year-over year increases of commodity costs. P&G works to keep the prices as low as possible while still delivering the exceptional quality our consumers expect from our brands.
  
  It may be helpful to know that individual stores/store chains decide the final price for the product. The price a store charges is often affected by its costs, any promotions they are running, and prices charged by competitors. In other words, we – the product manufacturer – don’t control the price a wholesaler or retailer charges for our products.
  
  To meet different needs, we offer a range of products at different price points, from market entry to premium products. And we're committed to producing our products as economically as possible, while at the same time maintaining their high quality. Our goal has and always will be to provide consumers with trusted brands we believe offer the best value, quality and performance.
  
  Please keep an eye out in your email inbox for an email from us directly regarding your refund.
  
  We thank you again for reaching out to the Better Business Bureau and Bounty. Please reach out with any future questions or concerns. 

  Customer Answer

  Date: 01/11/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I have been promised via US Mail a refund in the amount of $ 48.38, the cost of the 2 cases of defective Bounty Paper Towels. I look forward to receiving it.  Thank you.
  
  
  
  Regards,
  
  
  
  ***** *********
  

• Initial Complaint

  Date:01/02/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  IT is clear and evident that the Olay Holiday rebate program for a $25 digital gift card is a fraud by this company. I have submitted a clear and evident online purchase receipt from Walgreens showing that I purchased $28.00 of Olay soap on December 20, 2022. All three receipts have been rejected by your program, thus, hoping that customers will get frustrated and not submit for the rebate again. ATTACHED IS A VERY CLEAR RECEIPT SHOWING THAT I HAVE MET ALL OF THE REQUIREMENTS FOR THE REBATE OFFER!

  Customer Answer

  Date: 01/02/2023

  Please see attached receipt, my apologies.

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Rebate. We heard back from the Promotions Team, and they
  advised you receipt was approved, and an email was sent 1/5/23 with
  instructions how to receive your reward.
  
  We appreciate your patience and wish you the best.  

• Initial Complaint

  Date:12/31/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  It was the exactly the same as the other compliant I saw on your website, here is the details:
  This is regarding a Olay Holiday Rebate hosted by the P&G Company to buy $25 worth of product and get $25 back. I submitted my rebate which was approved and I received a redemption code. I entered my redemption code and received an email to claim my $25 gift card. When I click the link to claim my gift card I received an error. I have called the customer service and emailed the support several times and with no resolution. Hope you could help please!

  

  Business Response

  Date: 01/09/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Rebate and we’re sorry for your disappointment. We have
  reached out to the Promotions Team, to research this further.  They confirmed the reward was blocked for
  fear of fraud.  The first IP address was
  in *****, then multiple IP addresses from *** **** and *************.  If you would like to use the following link
  from your regular IP address, you can redeem the offer: *******************************************************************************************
  
  
  Kind regards.

  Customer Answer

  Date: 01/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.

  My email address is ******* email, I don't know how it matters if my email address is ******* server but I wasn't in *****? I use VPN so I have different IP addresses and I don't know why I can't get my reward? I tried to open the link again, and it still gave me error message even I am using a regular IP address.  

  
  
  Regards,
  
  
  
  ****** ****
  
  

  

  Business Response

  Date: 01/13/2023

  Thank you for replying and we're sorry for the continued issues.  We did reach back out to the Promotions Team that shared the following link should be working ********************************************************************************************

  Please let us know if you have additional issues.
  

  Kind regards. 

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ****** ****
  

• Initial Complaint

  Date:12/29/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased 3 items on 2 separate receipts as part if their promotion Buy $100/$150/$200 qualifying ****** electric toothbrush/ brush head refill with your ** get 20/$35/$60 Prepaid **.
  
  I uploaded the receipts to their website on 28Dec2022 and received confirmation as follows:
  
  Hi ********, 
  
  Your receipt has been successfully submitted! You will receive an email when your receipt has been validated. 
  
  Thanks,
  
  The ****** Team
  
  Questions, comments, or inquires? Contact us.
  
  I then received confirmation that I was eligible and the following was provided
  
  Hi ********,
  
  Thanks for choosing your reward!
  
  Here is your redemption code: **************
  
  To redeem:
  
  Enter your redemption code here.  Once you’ve entered your code, you will receive an email from [email protected].
  
  Please keep your eye on your junk and spam folders.
  
  Thanks,
  
  The ****** Team
  
  Questions, comments, or inquiries? Contact us..
  
  I went to the link provided and entered the redemption codes. They were received successfully but there was no email provided to confirm everything. I later contacted customer service and have yet to receive a response. I would like for the company fulfill their obligation and provide the rewards that I qualified for.
  
  Regards
  
  **** *********

  

  Business Response

  Date: 01/13/2023

  Thank you for reaching out to the Better Business Bureau regarding your ****** purchase.  We're sorry to hear of the experience you've had and have been researching this.  We do not have access to the Promotion Team's records and are waiting for a response from them. We appreciate your patience and will be in touch when we know more.

  Thank you again and kind regards. 

  Customer Answer

  Date: 01/13/2023

  Better Business Bureau:

  
  

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

  
  

  Regards,

  
  

  **** *********