Complaints

This profile includes complaints for The Procter & Gamble Company's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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The Procter & Gamble Company has 34 locations, listed below.

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• 

  The Procter & Gamble Company

  2 Procter & Gamble Plaza Cincinnati, OH 45202

  
• 

  Procter & Gamble

  P.O. Box 18647 Greensboro, NC 27419

• 

  P G & Co

  P.O. Box 2855 Sequim, WA 98382-2855

• 

  Procter & Gamble Mfg. Co.

  3875 Reservoir Rd. Lima, OH 45801

• 

  The Procter & Gamble Company

  301 E 6th St Cincinnati, OH 45202-3339

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in a sustainability rebate program and it was approved on June 5 2022. The same day I clicked the email that they sent and clicked the link to claim the reward. The email says "You must visit this page to claim your reward by 7/28/2022". The website then said (and still currently says) redeemed showing a green check but it also says "We're sorry, but you didn't claim your reward in time. It has expired.". However when I go to the reward history page it shows this promotion with a green check next to it stating that I earned a $10 pre-paid **********.
  
  The website states they would either email or mail me the rebate card but they did not do either. The terms and conditions also do not state anything about any time limits other than clicking that link before July 28.
  
  At this point I am still waiting for them to email or mail me the $10 **********. It seems as though they closed my claim without fully processing it.
  
  This was conducted through ***************************** **** ***** *********************

  

  Business Response

  Date: 02/17/2023

  Thank you for contacting the Better Business Bureau (BBB) and P&G.
  
  We are very sorry to hear you are unable to claim your reward. Although we do not handle promotions here, please look for email from P&G, in your inbox with details about how we can assist further.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  

  It seems as if the complaint was sent to the wrong department.

  
  Regards,
  
  
  
  ****** ******
  
  

  

  Business Response

  Date: 02/21/2023

  We're sorry for any confusion. As requested, a prepaid debit card for the $10 has been issued and should arrive to your postal address in the coming weeks.  

  Kind regards. 

• Initial Complaint

  Date:02/15/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was approved in November for the Olay holiday rebate gift card of $25, but never received it. I’ve asked several times when I’ll be receiving an update or if the card was sent, but customer service tells me they’ll write me back and then I hear nothing . I’m very disappointed and frustrated that no one will answer my question

  

  Business Response

  Date: 02/16/2023

  Thank you for reaching out to the Better Business Bureau regarding the Olay Digital Rebate offer and we're sorry for your disappointment.  To be sure there is no confusion, the reward was a digital gift card, not a physical card.  To confirm, are you saying you didn't receive the email to claim the digital reward?

   

  We look forward to hearing back from you.

   

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  

  I did not receive an email or any update on the gift card I was approved for. There’s no email with a digital card and no one has offered to send it.

  
  Regards,
  
  
  
  * *****
  
  

  

  Business Response

  Date: 02/21/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Holiday Rebate.  We’re
  sorry for the difficulties you had but are glad you let us know.  We did reach out to the Promotions Team since
  we don’t have access to their records.  They
  did approve sending a prepaid debit card for $25. Please look for it to arrive
  in the 7-10 business days.

  
  Kind regards.

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  * *****
  

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I participated in the Olay holiday promotion(2022): spend $25+ get $25 Digital Gift Card. I'm really having difficulties receiving the redemption certificate for HomeGoods Gift Card for $25 that was approved. I purchased the required products per guidelines and submitted for over $25.00. There had some bugs in their website with uploading the receipt process. After I contacted their support several times about this, my receipt was approved for $29.99 which is more than qualifying amount of $25. After several emails sent and contacted them thru phone calls, they still did not send redemption certificate for the $25 Gift Card yet. Then I finally got an email with an image(one household only allows one submission) attached. I replied back the email and said no one in my apartment applied to this promotion. Then no responding to any emails that I sent so far. I am a college student and live in campus, when I was visiting my relatives in Christmas and I bought this Olay moister cream, and I have sent it as a gift to my friend. I’d like your help me on this, since I spent so much time to call them and sent emails, it is over 1 month after the receipt has approved. Thank you very much!

  

  Business Response

  Date: 02/21/2023

  Thank you for reaching out to the Better Business Bureau
  regarding the Olay Holiday Rebate.  We’re
  sorry for the difficulties you had but are glad you let us know.  We did reach out to the Promotions Team since
  we don’t have access to their records.  They
  did approve sending a prepaid debit card for $25. Please look for it to arrive
  in the 7-10 business days.

  
  Kind regards.

  Customer Answer

  Date: 02/24/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ******** ***
  

  Customer Answer

  Date: 03/14/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** ***

   

  Hi ****,
  
  
  Sorry to bother you again. This is related to Complaint ID: ******** which you closed it 2 weeks ago but it is already 2 weeks passed, I haven't received the $25 from P&G.  Could you check if it has mailed to me (my address) or to my email address? Everyday I check both and I haven't received it yet. Please help me to double check it. I don't know what I can do next, still waiting. Thank you very much!  ********
  
  
  MESSAGE FROM BUSINESS:
  
  
  Thank you for reaching out to the Better Business Bureau regarding the Olay Holiday Rebate.  We’re sorry for the difficulties you had but are glad you let us know.  We did reach out to the Promotions Team since we don’t have access to their records.  They did approve sending a prepaid debit card for $25. Please look for it to arrive in the 7-10 business days.
  
  
  
  
  Complaint ID: ********

  Customer Answer

  Date: 03/15/2023

  Hi ****,
  
  I felt so bad since today when I go to pick up the mail at 5:00pm, and surprise I got the P&G $25 card. I felt so sorry and I should wait another day to send you that email. I don't know if we can re close this claim.  Sorry for any trouble I have made for you. It is really a long time to get this rewards.
  
  Thank you very much for help! 
  
  ********

• Initial Complaint

  Date:02/14/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi,
  As a last resort, I decided to reach out to the business on this platform hoping for a resolution.
  I participated in the spend $25 on select Olay products to receive a $25 gift card. I successfully made a qualifying purchase over $25 and was able to register on their website. However, on Jan 31, when I tried to log into my account to upload the receipt, it gave an error. I selected the option forgot password and it said a link has been sent to my email to reset my password. I tried this option almost 15 times but still no link was received in any of my folders in email. Thus, I was not able to upload my receipt because it did not let me login. I immediately sent Olay a message explaining my concern using the support button. No response was received.
  On feb 1, I called them on their no. ###-###-####. But nobody was reachable on that no. and it gave a recorded message saying the promotion has ended. I then contacted the p&g customer service who then asked me to contact the olay customer service.
  After calling olay, the agent created a case id ******** and said I would hear back from their team within 48 hrs. However, again no response was received. I again contacted them for follow up but the agent this time said that they can’t help me with the rebate on this no. and I should again call on the original no. ###-###-####.
  I called on the above no. which was working this time on feb 6 or Feb 7. The agent said I would hear back from their team by feb 10. Again, no response received.
  I again called on their no on Feb 14 and spoke to an agent who said they will again forward my concern to the relevant team.
  After 14 days of constantly going back and forth and spending indefinite hours and effort over the phone, the issue still remains unresolved.
  It’s very sad that I had to reach to a reputed business on this platform for a resolution and that none of the customer service agents were able to resolve my concern.

  

  Business Response

  Date: 02/16/2023

  Thank you for reaching out to the Better Business Bureau regarding the Olay Rebate.  We're sorry to hear of your disappointing experience and have relayed this to our Promotions Team.  They did advise the offer is now over, therefore we're sending a prepaid debit card in place of the promotion link. In addition, as a gesture of goodwill, we are including a $10 off coupon for a purchase of Olay. They will arrive in separate mailings in the next 7-10 business days.

  Kind regards.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  Hi,

  I am moving to a new apartment. Request you to please send the prepaid card and the coupons to my new address which is **** ********** *** ********* ** ************ ** *****. I have reviewed the response made by the business in reference to complaint ID ********.
  
  
  
  Regards,
  
  
  
  ******** ****
  
  

  Customer Answer

  Date: 02/17/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  
  ******** ****

  Hi, This is a follow up to my complaint id ******** regarding the $25 Olay gift rebate. The business promised to send a prepaid debit card instead of the gift card. They also promised to send a $10 coupon. Since I am moving to a new apartment, request you to please send the prepaid card and the coupons to my new address which is as follows: **** **** **** ********** *** ********* * ************ ** *****
  
  
  
  Desired Outcome:
  Please send the prepaid card and coupons to my new address.
  
  

  

  Business Response

  Date: 02/21/2023

  Thank you for providing your new location, the debit card and coupon were sent separately to the new address.

   

  Kind regards. 

• Initial Complaint

  Date:02/13/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the P&G rewards everyday program for years. In August of 2022 I received a message that I had reached my quota (which is 2) for the month even though I hadn’t redeemed any. I got the same message the following month. The website continued to let me scan additional receipts. When I contacted help through the website I was told they were out of gift cards In December I entered a chat dialog through the website again and was told I had violated some rule of commercial use but wouldn’t tell me what I had done. My account has now been locked for 7 months. It seems to me this website locks accounts when they feel that a person purchases more than what they deem normal. I have 6 people in my household and also donate things to food shelves so I am being targeted. I would like my account unlocked.

  

  Business Response

  Date: 02/21/2023

  Thanks for reaching out to the Better Business Bureau and we're sorry for your disappointment with the P&G Good Everyday program. We have reached out to the team that handles the website for additional information regarding your report, we are still waiting for a response.  

  We appreciate your patience. 

  Customer Answer

  Date: 02/23/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********, and have determined that this does not resolve my complaint.  For your reference, reasons for rejection are included below.
  
  
  Regards,
  
  
  ***** *******

  this is not a resolution. They simply said they would look at it. They still have not u locked my account 

  

  Business Response

  Date: 03/03/2023

  We're sorry for the delay and truly appreciate your patience regarding this. We are still waiting for a response regarding your report.

  We'll be in touch once we have more information.

  Kind regards.

• Initial Complaint

  Date:02/13/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My UNOPENED *** Oral-B toothbrush was returned (and received on 21 December 2021 - in accordance with Oral-B's return policies (I had my IO9 repaired instead of a new toothbrush).
  
  The Oral team wrote me:
  "Hi *****,
  
  Thank you for following up with us. While the brush has been received as of the 21st of December, it still has to be sorted, and the claim has to be entered, and then the refund sent. In my previous email, I had mentioned it can take up to 6-8 weeks for the refund to be delivered in the mail via prepaid card.
  
  We appreciate your time, *****, and hope this information helps. If you have additional questions, please do not hesitate to reconnect with us here at Oral-B anytime.
  
  Kind Regards,
  
  Brett
  Oral-B Power Team
  
  Need to get back in touch? Please do not change the subject line, just hit reply. This makes sure we receive your message. ******************************* ********
  
  It is NOW Feb 13.. (almost 9 weeks and STILL no credit back)... for 119. This is THEIR Credit reference. Horrible

  

  Business Response

  Date: 02/16/2023

  Thanks for reaching out to the Better Business Bureau and Oral-B. We’re sorry to hear that you haven’t received your refund yet. We’d be happy to assist.
  
  It looks like your order was returned to our Money Back Guarantee. It takes 6-8 weeks from the date they receive your return in order to process your refund in the form of a prepaid debit card. As they are separate from us, we do not have access to their systems. However, we have reached out to them in order to check into this. We will reach out to you directly once we have more information on the status of your return.
  
  Again, we appreciate you reaching out to the Better Business Bureau and our team.

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********
  

• Initial Complaint

  Date:02/09/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to participate in the Olay promotion: spend $25+ get $25 Digital Gift Card. In December, when I made my purchase, I could not get the registration page to let me submit. I tried different email addresses, different passwords, different accounts, even different computers. It would not let me submit and I would get a red error message that the page encountered a problem. I contacted the given email for customer service. They sent me later an unhelpful screenshot telling me that it was probably a password issue. I contacted them again over a month ago and never heard back. I then also contacted Proctor and Gamble customer service about three weeks ago, and I was eventually told that it was escalated to another department. I have heard nothing back. I've been contacting P&G for six weeks+ now, with basically NO help whatsoever. It's obscene.

  

  Business Response

  Date: 02/16/2023

  Thanks for reaching out to the Better Business Bureau and we're sorry to hear of your disappointment with the Olay Rebate. The Promotions Team advised the email was sent with your link to the email address provided, in addition they provided the link directly to us. 

  *******************************************************************************************. 

  We wish you the best. 
  

  Customer Answer

  Date: 02/16/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I wasn't able to register or tell them what gift card I wanted, so I don't see how it was already sent to me. But it worked.
  
  
  
  Regards,
  
  
  
  **** ******
  

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  COSTCO promoted P&G products between 8/29 -9/25/2022, announcing “Spend $100 on the P&G products and get a $25 Costco Shop Card”.
  I bought P&G products for more than $100 on 1 September 2022 and submitted COSTCO receipts on 5 September 2022. Then waited for the $25 Costco Shop Card until December 2022. I contacted my local Costco customer service in December and I was told to wait saying that because of the holiday season, it may be delayed. They gave a P&G number ********* **** to call and it was all recorded messages and I could not get any answer for it. Then I got ***** *** **** and when I contacted the Rebate Center, in the first week of January 2023 I was told that since I did not spent $100 on P&G products, I was not eligible to get the $25 card.
  Then, the next day, I checked my receipt and I found out that I spent $119.53. When I called the Rebate Center, informed them that I spent more than $100 and to verify my receipt. They told me that I should have informed them this before the dead line (31Dec 22) and I missed the dead line.
  It appears that P&G did not correctly add or verify the amounts. So, it is their mistake and they should send a $25 Costco Shop card. Please contact them and verify it and take proper action.

  

  Business Response

  Date: 02/16/2023

  Thank you for reaching out regarding the Costco offer. We're sorry to hear of your disappointing experience and understand your frustration.  We have been advised  Costco is able to assist, please contact them directly at ***************

  We wish you the best. 

  

  Business Response

  Date: 02/28/2023

  Thank you for contacting the Better Business Bureau (BBB)
  and P&G.
  
  We are very sorry to hear that you are unable to claim
  your $25 Costco rebate and that Costco was not able to assist. Although we do not directly handle this rebate, please
  look for an email from P&G with details about how we can assist.
  
  We appreciate the opportunity to address your concerns.

  Customer Answer

  Date: 03/09/2023

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ** ********* and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  ****** *****
  

• Initial Complaint

  Date:02/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  110.20. Purchased 12/17/2021 at Wal-Mart
  Lumi by pampers
  They quietly sent notification it will stop working in March.
  No recourse for refund for a product that will not work.
  Procter and Gamble profited on a faulty product that they will no longer support, per the notification they sent.

  

  Business Response

  Date: 02/14/2023

  Thank you for reaching out to the Better Business Bureau (BBB) regarding Lumi, we’re sorry for the disappointment and are glad you let us know.  As background, the monitor was discontinued about a year ago. It doesn’t appear we have heard directly from you, if you would please reply to the BBB  with a copy of your receipt, showing where and when the unit was purchased, it would be helpful. 
  
  We look forward to your reply.

• Initial Complaint

  Date:02/08/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Says that upc code isn't valid when it is trying to send a rebate in

  

  Business Response

  Date: 02/13/2023

  Thank you for contacting Better Business Bureau (BBB) and P&G.
  
  
  We are very sorry to hear that you are unable to redeem your rebate. We also appreciate you sharing a copy of your receipt with us. In order to assist, we will need a little bit more information. If you could share, the name of the rebate, where you heard about it and the amount, this will go a long way in helping us research this further.
  
  
  We look forward to hearing from you and appreciate the opportunity to address your concerns.